Cons: this 8 hours flight did not include food, so you have to pay extra, no tv screen or usb connection available
Oct 16, 2016
Decent budget airline
Pros: Brand new Airbus 321 service, good legroom, buy-on-board menu surprisingly reasonably priced. Some items are the same as Reykjavik city,
Before you book, understand you get no in-flight entertainment, no free water, and only small carry-on included, then you'll be happy to save a bundle
Cons: No in-flight entertainment, same as other low-cost carriers
Oct 05, 2016
23 hours of uncertainty and no remorse
Pros: Not a single thing. Seriously, it set a new standard for bad.
Cons: By the time we arrived at the airport, the flight was scheduled for a 3 hour delay. That was only the beginning of the experience. The original flight was scheduled at 12:20 The flight would be delayed again, once until 01:00 on the next morning, and once again to 09:00. During this time, there was one WOW employee leading everyone around to get our bags, and to be taken to a hotel. If you had a home in town she gave you a number to call for information. That was the limit of the options. No offers of refund, no rerouting information, nothing. After calling the number at 9pm as suggested, I was told that my connecting flight was not a concern to them, as it was on a different airline. So we arrive at the airport at 06:00 and no one is at the ticketing counter. An hour goes by before they begin to even issue us new boarding passes. Information is passing passenger-to-passenger as there are no WOW employees to be found save for the three hapless souls at the check-in counter. At this point I still had the slightest of hope of catching my connection, but two further delays pushed our actual departure out to 11:22. 23 hours of delay. 23 maddening hours without assistance, options, or remorse. 23 hours trying to make plans only to have to call and cancel them again. $1200 dollars in fee's from the connecting flight. And when it came down to it, the only thing I was given was a pamphlet explaining my "rights". This was a terrible experience. start to finish.
Oct 03, 2016
Pros: The aircraft looked clean and new.
Cons: No entertainment and no free drinks.
Oct 03, 2016
Pros: Nothing. I liked how I got home eventually.
Cons: Everything. My two hour layover turned into 15 hours. Then we landed in a different airport, got shuttled over to Düsseldorf and wasted a lot of time. The plane that flew us to Köln was super super old. It looked like it was from the 80's. How disappointing. I don't even know what kind of aircraft that was. The staff was also so-so. Overall, I would think twice about flying WOW Airlines again.
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