Xbalanque

The property is amazing, very clean and well appointed, both the rooms and public areas. The staff ensures daily housekeeping and enhanced cleaning for a comfortable stay.

The beds are super soft, which is a preference but may not be for everyone. However, the hotel's comfortable beds ensure a good night's sleep for most guests.

The food at Lotus was terrific, offering a convenient and really good dining experience. The restaurant is highly recommended for its amazing food and top-notch service.

The entire staff is extremely accommodating and kind, going above and beyond to ensure a wonderful experience for guests. The receptionist staff and the kitchen staff are particularly top-notch.

The low season is in February, and the high season is in October. Consider visiting during the high season for an optimal experience.

Some guests found the beds to be very soft, so if you prefer firmer mattresses, it's advisable to inquire about the bed options when booking a room.

Although the distance from the villa to the beach was mentioned as a downside, guests appreciated the use of golf carts for convenient access. If proximity to the beach is important to you, consider requesting a villa closer to the beach.

Guests praised the receptionist staff for being accommodating and friendly, while also highlighting specific staff members like Randy, Michael, and Johnson for their exceptional service. If you value personalized service, don't hesitate to engage with the staff for recommendations and assistance.

The Lotus restaurant received high praise from multiple guests for its food quality and service. Consider making reservations at the restaurant during your stay to experience its culinary offerings.

Some guests mentioned that the bathroom doors in the rooms did not provide adequate privacy. If privacy is a priority, it may be helpful to inquire about the bathroom door configurations when selecting a room.

While the hotel was commended for its cleanliness and well-appointed rooms, some guests suggested that providing bug spray or mosquito nets in the rooms would enhance the guest experience. Consider bringing your own insect repellent for added comfort.

A few guests expressed a desire for more proactive interaction from the serving staff at the pool and bar. If you appreciate attentive service, consider communicating your preferences to the staff or management during your stay.

Some guests mentioned concerns about the locking system, indicating that it did not give the impression of being secure. If security is a priority, it may be beneficial to inquire about the hotel's security measures and room locking systems before booking.

If you're celebrating a special event during your stay, such as a birthday, don't hesitate to inform the hotel in advance. Guests reported positive experiences with the staff going above and beyond to make special occasions memorable.

The hotel's location and private beach access were highlighted as positive aspects. Take advantage of the outdoor amenities, such as the spa, outdoor pool, and private beach, for a relaxing and enjoyable stay.