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The Welcome It would have been helpful if the e-mail confirming my booking had specific directions as to how to find the hotel - the point to leave the A34 - then the detailed directions
Friendliness of the staff and their ability to adapt to changing arrival time due to delays on motorway. They could not do enough. The room was comfortable and very quite despite being near a major road. Poor breakfast choice and had to pay extra for cooked english breakfast. Then the scrambled eggs where grey and luke warm...not nice!! This detracted from an otherwise very enjoyable stay.
The quality of the room Didnt appear on the satnav and apparently it is a common problem according to the staff
I was really very pleasantly surprised to find my room so comfortable and welcoming, and the restaurant menu so inviting. I'd certainly come again. Its location isn't perfect for north of Newbury meetings but ok if you factor in the distance.
One of the staff kept saying 'no problem' when more appropriate responses would be 'very good' or 'you're welcome'
breakfast, bathroom, flat screen tv annex room vey small, road noise
Teh ambience of the rooms was nice, the meals were fantastic though a little pricy.
Comfortable bed The room was very small and you had to squeeze round the edge of the bed to get to the other side. No chairs to put your clothes on at all, hence on the floor overnight and stained towels and bathmat. Overall clean though.
Food was excellent, staff all very nice, the bed was clean & comfortable, but the bathroom was rather cramped, I dont know how very large people, would manage, Our stay fitted the bill for us, the only complaint was the bathroom,
Very homely and comfortable bar with friendly staff and a real buzz from the crowded bars.
Friendly staff, excellent food, brilliant location due to proximity to the Cathederal.
Excellent city position. We were not offered toast at breakfast.First breakfast no butter or marmalade on table no real coffee served .
Well located near to the Cathederal and the hotel had parking available. Staff were very friendly and helpful. Probably just that bit too expensive
Excellent breakfast, friendly staff The common parts of the hotel were a bit "pubby" and not to the same standard as the room or the food
Excellent hotel in the city centre - lively pub atmosphere and great food. Thought the room that was allocated was outstanding and spotlessly clean Car park is difficult given the size of the hotel but the staff worked hard to help us throughout the stay so no real issues
Personable and helpful staff (all). Eclectic ambience of all public rooms in main building. Dinner and breakfast. No children. We stayed in the St Georges annex; very comfortable, but lacking in soundproofing - the us guests who arrived back at 04.00 banging doors and generally making a racket will surely forgive me (after 4 hours' sleep) when I got my own back at 08.00 ... May be a tad over-priced.
Very comfortable room with nice touches - fresh coffee, milk. Friendly courteous staff, excellent food.
Staff extremely pleasant and helpful.
Excellent hotel & location. Free parking. Quality restaurant. Whole experience felt unique. Very good staff. Complimentary mini bar.
extremely friendly and warm staff not applicable
Staff were over streached on the Friday evening but sill managed to provied a professional service and a smile. Room was clean and well presented.
Smart rural dining pub with food above normal pub standards The rooms are up a narrow twisting stair which is awkward with large/heavy cases.
Lovely room. Very friendly staff. Excellent service and breakfast We booked very last minute and they didn't seem to be expecting us. Bar menu fairly plain. Evening food ok but not brilliant.
very good food is fab
Excellent stay in a well apponted room. Very good food. Ideal for a quiet relaxing stay.
Very friendly staff, rooms are individual and to a very high standard. No bad points.
It was very good value for money. The room was clean, nicely decorated. The staff were friendly and attentive. I'd stay there again. No complaints at all
The hotel was great for the business traveler. Warm and local feel not plastic and corporate.
I thought the hotel was was very welcoming the staff most helpful. The servive and range of food in the bar waqs very good. it was alswo a building of character which we liked I though the timing of breakfast and dual locations a little confusing and the dining room breakfast ended to early.
The king size bed was extremely comfortable. The staff were friendly and helpful. There wasn't much left at breakfast in the way of cereals and fruit by 9.45 so went without.
very beautiful OldEnglish style Hotel - loved it ! French and Spanish personel very friendly - a nice stay !
This is a great hotel, in a charming town, with excellent facilities. The resturant was fairly priced and the food was fantastic !! Brilliant puds, and a good wine selection. Breakfast was also served in the resturant, and had an extensive selection of hot traditional breakfasts and cold items to pick at. The staff were all very friendly, and the room was tastfully decorated. We will make sure that we will be returning to this little gem.
Good atmosphere and staff friendly. Would have liked bar to stay open later and definately felt uncomfortable at the end as staff clearly wanted to lock up and go. Early closing in bar for residents
the noise of high street you can hear very clear in the rooms facing the street
Food could have done with a few vegetables
Dinner and breakfast in restaurant was excellent and well served. Rooms, which were in rear part of hotel, were clean but pretty basic!
Pleasant stay First floor mid corridor needs airing due to cooking smells from kitchen below. Better light blocking curtains/blinds over window (Rm 6) needed. Passing cars light the room up!
Food was excellent, staff were friendly and efficient Rooms were adequate but no hiardryer, bin or glasses in bathroom. Carpet on the stairs was worn in places.
Very friendly staff. Excellent food. Comfortable and quiet room. None
None Dirty, Nothing worked, could not have a shower, because wall fixing broken. Carpet in bathroom (Who has carpet in bathroom)? Worn and smelly. Cobwebs hanging from light fittings.
Good value;good food;friendly staff;comfortable rooms.
Staff friendly and helpful All areas such as stairwell,corridor,car park etc were scruffy and unkempt.The room whilst adequate was in need of a complete makeover.
Good evening meals
Friendly Staff, Good Selection of food No shower in the room and a lack of hot water for the bath, so on 4 out of 7 mornings I had to have a cold bath, bed was slightly uncomfortable, poor tv reception