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Inability to deal with two complaints about the room adequately or to compensate for these
The day staff were excellent and made us feel very welcome. A lovely modern feel to the hotel and room facilaties were excellent. A very comfortable stay at a good discounted rate. Not enough car parking spaces. Night reception not available to answer for room service, physically went to reception no-one at the desk. Resturant - Not a lot of room in the buffet area.
Your Hotel was very friendly, clean and your staff were very attentive. Bar was very busy at times, felt the staffing level at these times were a bit down, causing embarrasment to your staff who were doing their best to support your guests and keep the beer flowing
breakfast cushions on the bed didnt look clean
The reception staff were excellent. The drinks were expensive at the bar - £10 for 3 tea's and a coffee.
Very good staff. Central location. Car Park
The staff were excellent. The food was very good, beautifully presented with a high level of cleanliness and comfort. I could not fault it.
comfortable room, pleasant staff, excellent breakfast, convenient location for town our booking had not registered on their system despite my e-mailed confirmation, however it was dealt with efficiently on our arrival;disappointed with the swimming pool which was more akin to a child's paddling pool for one
coffee & tea in your room for your use great as we arrived at 1am.
Friendly staff. Good food and excellent facilities.
central location to explore Winchester nice layout and friendly Room was a bit chilly Car park was crazy
Room was reasonable size and had ok views. Restaurant nice and breakfast ok. Poor treatment by reception when we found we had left some clothing behind. Difficulty in extracting car from over-crowded car park. Room, particularly bathroom, in need of revamp.
Free parking even though the car park was fairly small so there could be a problem at night.. The breakfast was fresh for a cooked buffet although limited to only one choice of eggs - fried. No nibblies (olives/peanuts etc) at the bar to accompany our wine although the bar girl did offer to go and ask the chef. The corridors were very creaky so we could hear all late night and early morning people.
Its location for exploring Winchester is perfect. It is not the easiest place to find, we got it on the second time round the one way circuit! The place is warm and welcoming. There was a hint of shabiness about the place; the counterpaine was stained, the wallpaper in our room peeling in one corner, the shower hose only partially secured to the wall, basin hot tap dripping...
The garden was lovely, the room very comfortable and the staff very friendly. n/a
I liked teh friendly staff whow ere always willing to help plus particularly the on site parking which saved significant amount of parking. The lounge area was exteremly hot and stuffy in the early evening which made it an unpleasant place to sit.
Good location Quite basic rooms
helpful and friendly staff nothing
Central location Car parking
location difficulty parking
'Quiet and friendly' really meant what it said. We were there for a difficult hospital appointment, and nothing in our stay made the occasion more difficult. We felt cared for. We only had one pillow each, though extras were delivered speedily when requested.
The room itself was good and spacious, the bed was large and comfortable, and the location of the hotel was only 2 minutes from the relatives we came to visit. Minor points: Room was for two people but hospitality tray items were barely sufficient for one. We both like a bedtime chocolate - one sachet isn't good enough. I know one can ask for more but one shouldn't have to! Also toilet roll holder should be easily reachable from toilet and not where it will get dripped on from handbasin.
Room, staff and services
The room The food - The dinner buffet looked like it had been there for hours and the meat of the day - lamb roast looked evn worse. I eat from the menu but not 100%
Everything was the way it's described. Ideal for my stay Maybe a mini fridge to keep cool drinks/Air conditioning
The room itself. The people are service / customer oriented and have excellent responses to customer queries.
staff very friendly bar was very exspensive and no atmosphere at all and the 'superior' room did nothing to warrant its name
Good hotel staff and service
Very good breakfast. Even including Black pudding! Plus even though check in was supposed to be 3pm, was able to check in at 12:45pm - good job as the wedding I was going to was at 2pm!
Food available late - well I was late and therefore it was limited but to 11pm and then a few things after - sandwiches mainly. As the Anvil Concert Hall, where I was going is next to the shopping arcade I feel they think you have food but not so because the concerts do not begin until 745 and this was ended at 1030pm. By the time I reached the hotel some miles out, it was after 11pm. I was lucky in that I got a double room on booking because I was a late booker, also this was at a much lower rate that normal. Some of the things on the room service menu could have been offered all the time, I think this as what was available was. as far as cooking, heating, etc. just as simple to prepare. From the map it appears closed to town than it is. Had I stayed normally, the price would have been rather high, considering I did not need to use any of their spa, swimming pool facilities and the fact that, as I came by train and not car, it became more costly due to taxi fares (dearer here than London!). Not the hotel's fault but roadwork meant that it was an even longer journey round and about.
lovely clean hotel, big open public spaces
Generally unimpressed... room wasn't cleaned properly staff were no on the ball,. Despite booking a late breakfast (which made school dinners look good) and late check out we were woken by chamber maid coming in our room at 8.45am. Duty manager refunded cost of breakfasts off our bill but we still wouldnt stay there again!
Very new, very contempory, staff friendly and efficient. Breakfast very expensive at £15 and not worth it.
Reception and bath room
Spacious lobby, very professional and friendly staff, modern and clean hotel
the big bed and mirrors the lifts were a little suspect
It was a very plesant stay The price and value of your meals in the Resturant ,I think for the prices you change and the amount of food you get is not good enough. My husband and myself was only there for one night and actually did not intend eating in the hotel, But not knowing the area made it difficult to find anywhere to eat so decided to Treat ourselves and eat in the hotel only to find that they served the tinyest meals that we had ever seen. We feel when poeple have been traveling all day and need a dicant evening meal to get some thing so small is disgusting. It really put us off staying there again .We don't mind what we pay when we go away has this was a treat for our aniversary but we were both quite upset at this and felt it spoilt our stay.
The staff were excellent, restaurent food very good. The parking should be free!!
Wonderful convenient location. private parking.
Location Check in was 4pm which is very late.
Relaxed atmosphere. Excellen position of the hotel facing winchester cathedral. Carpet in the room was threadbare in places
Friendly Staff Bed was too small
The room was spotless and in good decorative order.The facilities were first class and included bottles of water in the fridge.
Room was beautiful
Location Room too small
Location of hotel People smoking outside the front doors. They stood so the doors were kept open and let both the cold and the smell of their smoke in
relaxed ambience of hotel
Easy check in and check out. Staff very helpful and polite. Perfect location for all shopping and main attractions.
Pleased that they had a separate room for diners in couples, and another for larger - and noisier - parties on a Saturday evening noit long before Christmas. Great bathrooms, lovely sitting room, pleasant bar
Setting was lovely. Room was a good size. Staff were very efficient Given the hotel layout, I would have expected more advance special needs information
Locaton, service, wine and great room service menu. That we only got to stay for one night and hadn't booked to stay longer!
beautiful grounds and amazing rooms and bath. very luxurious and accordingly high priced. we were upgraded to a very large suite and it was the largest hotel room (and bath) I ever seen.
Ideal upmarket setting to do business Some relatively old style rooms
a wounderful place to stay 'excellent
beautiful grounds. Roaring log fire in reception. We felt the evening meal was over priced.
Attentive staff, nice welcome, excellent organisation of a wedding reception, good food, lovely large quiet room (Poplar), lovely common rooms and magnificent view. Lighting in room (Poplar) not well planned. Alcoholic drinks expensive.
I thought the whole hotel was fabulous and the room that I stayed in was top class and very luxurious.
Staff were very attentive but not overbearing. Beautiful room.
It was very peaceful and quiet! None
design of rooms, location Refurbishment not finished - dangerous to walk over scaffolding bridge (wet) - confusion in the dining room( Saturday night when busy)
The hotel position was good enabling guests to walk around the grounds and get some valued fresh air and nature walks. The summer will be especially good for outside interests. The rooms were comfy but small, and more drawer space was needed for a stay longer than 2 days.
clean well priced hotel We had to wait in the bar for 15mins before a table was free for breakfast because, 'unpredicatbly all the guests turned up for breakfast at breakfast time!'
Location and quiet Extensive building work is going on, and though it stated "some" building work i wasnt aware we would have to walk on scaffolding and gang planks, also they had a large plasma screen tv in the bar, a satellite dish on the roof but the staff were "not allowed" to put the tv onto anything other than advertising the hotel!
The room was very nice Loud music and noise on first night from rowdy wedding party
The treatments I had in the Spa were the best parts of my stay. However, I did find the staff very friendly and helpful, and the breakfast was great! Unfortunately, I was not impressed with the room service at all - extremely slow (nearly 40 mins to bring a sandwich!), the sandwich had no wholegrain mustard mayo in it (which was on the menu), and the chips I'd ordered to go with them were only half cooked. Also, I found the bed extremely hard, so didn't get much sleep.
The surroundings were beautiful. Staff very friendly. Breakfast was of excellent quality. The sound proofing from the corridor to the room was not too good.
cosy bar lounge and fantastic breakfast
good breakfast After check in it was not easy to find our room. No signs! Very unpractical with heavy luggage!
the location and comfort staff did not have much idea of local facillities
The weather The appalling staff
room size room needed decorating
Air conditioning in public areas which were airy and spacious. Hot bedroom. Reservation staff did not allocate room as per booking ie requested quiet twin bedded room and originally were given double but even the twin bedded room was over an evening wedding party.
The location was close to Newbury Races and polite and friendly staff. We requested the deluxe package but this was not in our room when we arrived and we had to request it. It also said mens magazines and a newspapers would be provided but we only got female magazines and we did not get the white company products it states we would receive either so not overly impressed! The room was also extremely hot.
The quiet area in which the hotel is situated. Also local to the function we were attending.
decoration and helpful staff very slow room service
Spacious and immaculate room. The staff could've been a little more forthcoming.
staff very helfpul and polite very soft pillows
rooms were very spacious and comfortable. Hotel was immaculate. exceptional value for money
The staff were friendly and helpful. The decor and cleanliness of the room was acceptable but not exceptional. The standard of food was good but expensive. In summary I would say that we enjoyed our stay but would have expected more for our money
Friendly staff, well laid out hotel and very good facilities. Excellent breakfast. lack of choice at the bar in terms of draught drinks , no cider on tap and only one ale. Not a major issue but would of been nice to have a choice instead of tiny bottles of cider at big bottle prices!
The comfort of a good hotel with good staff who were efficient, friendly and made me feel at ease - I do not normally use hotels but it was the venue for my daughter's wedding reception No
Great location and refreshingly different Although excellent the restaurant is a little pricey.
The hotel is novel with it's jungle theme, proximity to Marwell Zoo and the surrounding woodland and chalet style accommodation. The room was large and comfortable. The decor was a little tired and the bathroom well-worn. But it was clean.
Hotel staff and manager very friendly and helpful. Menu could be changed daily.
The beds are very comfortable The bar is extreme;y expensive . It cost over £10 for two drinks
Very helpfull staff, and excellent evening dinner, also liked the unusual design if the hotel and rooms.
It was very different, close to Winchester but in the country, much nicer than a Holiday Inn and cheaper. Excellent breakfast, snack menu not so good Room was too hot for comfort
The breakfast was very nice and the decor of the bar area was modern and fitting. There is no gym, you cannot call an exercise bike and some weights at the side of the swimming pool a gym. The treadmillls were not working and looked like they had not been for a while. Also the golf is not at The hotel, this is very misleading. It's a 10 min drive away at a private golf course, which closed at 5pm. We tried to use the driving range but they would not switch the lights on so had to take the clubs back. Overall a very dissapointing stay at Marwell !!!
The room was very clean, the bed was comfortable. The hotel was quiet even though we were on the first floor i expected some noise. It was nice and relaxing. The Receptionist needs to be re trained. The girl we had i could almost understand her english, therefore delaying my checking in process. I found her to be quite ignorant and she rarely answered the phone when ringing from my room. The price of drinks and food in the hotel is very expensive.
It is conveniently situated in walking distance from the town and near the business park There was an appreciable gap between the door to the room and the floor. This meant that noise from the corridor was disturbing
Convienient The room was dated and smelt musty. The lady receptionist when we left (checked out) was very rude, continued on the phone to room service although we were stood there for 5 minutes, didn't even acknowledge us!
Very quiet - peaceful bar a few noisy guests at a party. Nothing - all was OK
Everything about the hotel was good. The only thing I would say is that the heating seems to be turned up quite high! Nothing.
very comfortable room at a very reasonable price. Fast checkout very convenient. our room was upstairs, there was no lift so we had to carry our luggage up 2 flights of stairs
no fridge/minibar in room and bed was uncomfortable and cot was unclean
A spacious room; good beds; nice bathroom We could have done with a fridge in the room. Breakfast was not included in the room rate and was very expensive to pay for in addition - more than £10 for continental.
Excellent staff, fast check-in. Mistakes during check-out.
location, fitness center is ok old rooms, need refurbishing, balance quality versus price was not ok, to expensive for what you get
The staff were attentive but unobtrusive
The staff were very friendly and it was a definate 5* hotel
Ambiance and quality of this hotel
High thread-count bedsheets, great food and service. Plenty of art & sculpture about the place. Superb wine list. More attention should be paid to the quality of espresso coffee. Room decor could perhaps be more adventurous.
The hotel and its facilities were excellent, yes dining was expensive but for a special occasion it would be difficult to beat. Thought the cooked breakfast was very overpriced
Room service food was great, their kitchen is first class.
We stayed in one of the Suites. It was very comfortable, spacious and well appointed. However this is exactly what one expects for the price and was well up to our expectations.
The whole experience of staying in this hotel was fantastic. In particular the restaurant was well worth the visit and a great experience for food lovers!
I stayed during a business trip having got a £99 rate from Booking.com (versus the usual £309 rack rate). The hotel isn't really a business hotel - WiFi is extra and cellphone reception on at least O2 and Orange vitually non-existent. Breakfast is £15 extra (or £20 if you want a hot dish). Dinner is not within a low business budget - however ... Its a great hotel! The spa is especially relaxing (though the pool is not designed for laps - being circular). Food is fantastic. Rooms are very large and comfortable.
A top class hotel with very good facilities
Excellent hotel & location. Free parking. Quality restaurant. Whole experience felt unique. Very good staff. Complimentary mini bar.
Staff extremely pleasant and helpful.
Excellent hotel in the city centre - lively pub atmosphere and great food. Thought the room that was allocated was outstanding and spotlessly clean Car park is difficult given the size of the hotel but the staff worked hard to help us throughout the stay so no real issues
Well located near to the Cathederal and the hotel had parking available. Staff were very friendly and helpful. Probably just that bit too expensive
Very comfortable room with nice touches - fresh coffee, milk. Friendly courteous staff, excellent food.
Excellent breakfast, friendly staff The common parts of the hotel were a bit "pubby" and not to the same standard as the room or the food
Personable and helpful staff (all). Eclectic ambience of all public rooms in main building. Dinner and breakfast. No children. We stayed in the St Georges annex; very comfortable, but lacking in soundproofing - the us guests who arrived back at 04.00 banging doors and generally making a racket will surely forgive me (after 4 hours' sleep) when I got my own back at 08.00 ... May be a tad over-priced.
Very homely and comfortable bar with friendly staff and a real buzz from the crowded bars.
Friendly staff, excellent food, brilliant location due to proximity to the Cathederal.
Excellent city position. We were not offered toast at breakfast.First breakfast no butter or marmalade on table no real coffee served .
I enjoyed the whole of my stay at the King Alfred Pub. The rooms were clean and new, the staff were friendly and welcoming, and I was pleasantly surprised by the garden - it was a lovely outdoors area including a kid's playground and was lovely to sit in and relax with a drink or two. No
Exceeded all expectations X
Very friendly, good beer.
Excellent and attentive staff, very friendly. Noisy heaing system.
Nice, comfortable room (much better than anything I've had in London). And I liked the food a lot. Chef worked on QE2 for 10 years; it shows. Can't go wrong here.
Very friendly and clean. No job was a problem. We were amde very welcome. I personally would have liked the pub to be in the centre, however, it was only â£5 for a taxi to the main town centre.
Friendly and comfortable Light bulbs missing in bathroom
A great friendly local pub The only criticism is that it was so popular that it was a bit noisy before midnite but it only showed that it was frequented by the locals which was nice to see
The room was great, the shower excellent. Great cooked Breakfast :-)
Lovely traditional pub with great food and excellent rooms.
the location, the food and the young lady who served us on Saturday
The friendly staff were always on hand to help. The room was clean and relaxing.
Chose this hotel as it had a reasonably priced room for 4. Room spacious, clean and comfortable. Breakfast good and staff helpful.
I have stayed here several times and have always had a comfortable and quiet night. The rooms are set around a garden with independent access to each. I do normally stay here in autumn/winter, however, when there are no people sitting outside until late. The food is excellent and good value and the staff have always been helpful. It is a country pub and has a beautiful location not far from Winchester.
Friendly welcome and comfortable rooms (which are much better inside that they might appear from the outside!). Food is excellent although this is reflected in the price. Disappointing that no food available after 2pm until the evening session, so hotel guests arriving throughout the day aren't able to get even a sandwich.
excellent venue and service, food was outstanding- the chefs even catered for me as a vegan with beautiful food. rooms very comfortable clean and had everything you could wish for , many thanks for a wonderful weekend!!
The comfort and size of the bedrooms. plus luxury complimentary items. Small touches, chocolates etc delivered etc. Breakfast for one of our party was poor. underdone very pink bacon and burnt black pudding. The rest of us had no complaint though.
Peaceful, luxury, beautiful.
Food was amazing, service friendly, rooms beautiful, lovely little details to delight like fresh fruit and fresh baked biscuits Breakfast service was very slow, which was unfortunate as we had an early appointment and had only two minutes to eat once the breakfast finally arrived
Excellent service and friendliness of staff None
The location, quality and clanliness of accommodation were excellent, and really couldn't be faulted. The breakfasts were excellent, but unfortuanty we didn;t have time to sample the evening menu. We were made to feel welcome, without being pestered, and as our two night stay, came in the middle of a very frantic week of visiting friends and family, found the whole experience relaxing, and just what we wanted. We would definitely visit again if the opportunity arose. N/A
Everything. The rooms, the turn down (chocolate on pillow). Fruit in room. Nice milk in room. Every little detail was lovely. Nothing left out. Wish we stayed longer. Will be returning.
Excellent hotel, newly decorated to a very high standard. Room and facilities excellent, staff very pleasant, food good Nothing of note
relaxed atmosphere, good friendly staff and very comfortable rooms. Very pleasant setting and surroundings
Everything is excellent.
In particular Spa and Restaurant Some of the staff though pleasant and polite had a surprisingly poor level of english. This led to a couple of misunderstandings.
Spa facilities excellent, as was decoration. Dinner started at 7 pm and by that time my young daughter had faded. Would use the Spa lounge to eat earlier next time. Dinner was quite expensive.
we liked the bathroom and big bath. room was spacious golf course view is actually right outside thw window. too close.
The modern rooms and spa. Food prices are high and the quality does not match especially in the bar. Reception, bar and dining room look dated, we didn't like the faux antique look in these areas.
The staff in the Spa were very helpfull, and the food was excellent
Very helpful receptionist and bar staff
The location of the hotel is very good, nice quiet situation and no noise overnight. The restaurant prices were very high, consequently we didn't have dinner there.
Good location, comfortable, functional room. We wanted to extend check out time by half an hour so we could use the Spa - this was not accepted and was told we would be charged. A little inflexible I thought considerig the cost of the room. Depsite the brochure talking of a mini bar - there was no mini bar. The steam room in the Spa was broken which was disappointing.
Comfortable rooms Useless, slow and unreliable internet and they did not really seem to care I think these hotels need to realise that the internet is no longer a nice to have but with on demand SaaS business applications its a necessity.
The spa and comfortable room made an extremly relaxing stay.
Ease of use Paying for the car parking
Check in was slow
It was convenient for our journey. Quick check in and out. Good value for money
Its a hilton its a hilton
Nothing It was dirty. Mold in the first room. Second room also dirty. Hotel requires an overall improvement. It lets down the Hilton name. Other's staying at the hotel were on rates much, much better than that offered by Booking.com. I shall not be using Bokking .com service again.
Me and my husband stayed at the Hilton North for 2 nights for the Newbury racing. I could not fault anything. The staff were so friendly and so helpful. I would definitely come back and recommend to others. The price of food on the menu was rather expensive. So unfortunatley we did not eat there.
Extremely convenient for dining at the nearbyand superb "Crab at Chieveley" and for going on to Blenheim Palace the following morning.
Location. Airco in the bedrooms.I Would stay in this hotel again only if I could get a good rate from booking.com Restaurant closed with no advance notice. Choice of bar snack or barbecue. Breakfast very expensive. Bathroom shoiung signing of water damage from bathroom above.
Proximity to Newbury and motorway an advantage The fact that you have to pay for car parking despite price of rooms. The shower was not what you would expect at a Hilton hotel - either boiling hot suddenly or freezing cold.
The room I booked on booking.com was not available on arrival at the hotel. Needless to say I was not impressed. It cost me an extra £20 as the only other available room was a deluxe.