Macdonald Kilhey Court Hotel

The hotel rooms are designed for comfort and include large beds, a flat-screen TV, and a private bathroom. Guests can also request room service for added convenience.

Guests have access to a free breakfast buffet and a restaurant with excellent food prepared by a fantastic chef.

The hotel offers lovely clean rooms and great facilities. Additionally, the staff ensures that the rooms are very clean and spacious.

The staff at the hotel are amazing, very friendly, and accommodating. They are attentive to guests' needs and provide excellent service.

The high season at the hotel is in July, offering guests the opportunity to enjoy the lovely location and beautiful surroundings.

Some guests recommend checking the room amenities and ensuring that the room is well-ventilated, as some rooms were reported to be very hot and uncomfortable to sleep in.

The hotel's location offers easy access to various attractions, including Mab's Cross, Wrightington Hospital, DW Stadium, and Wigan Pier, making it convenient for exploring the area.

Guests enjoyed the spa facilities and the fitness center, but some mentioned that the spa seemed much bigger in pictures, and the pool area had limited lounge chairs.

While some guests praised the excellent food and the restaurant, others found the breakfast and dinner options disappointing, with limited choices and poor quality.

Several guests appreciated the friendly and accommodating staff, while others reported instances of rude or unprofessional behavior, particularly in the spa area.

The hotel's beautiful grounds and rural location were highlighted as positive aspects, but some guests noted issues with cleanliness and maintenance in the surrounding gardens and car park.

Some guests experienced delays during check-in, with reports of unattended reception desks and long wait times, impacting their initial impression of the hotel.

Feedback indicated that the hotel requires maintenance and updates, with reports of dated rooms, cleanliness issues such as cobwebs, and instances of poor room ventilation.

The hotel is pet-friendly, allowing guests to bring their dogs, but some guests were disappointed by the lack of specific dog-friendly amenities and services advertised on the website.

It's advisable to check for any potential closures or changes in hotel operations, as some guests were surprised to find out about the hotel's closure for conversion to housing asylum seekers and refugees.