Hilltop on Tamborine

The hotel offers a range of amenities including conference rooms, a business center, express check-out, meeting/banquet facilities, designated smoking area, parking, desk, storage, restaurant, coffee machine, bar/lounge, free Wi-Fi, air conditioning, hairdryer, terrace/patio, garden, and more.

Guests have expressed concerns about the cleanliness of the property, including issues with mould, dirty rooms, dusty curtains, dirty carpets, and lack of cleanliness in the bathroom. Some guests also mentioned the need for better maintenance and cleaning of the outdoor areas.

The hotel is located in a nice, quiet bush setting with some heritage values, offering a beautiful view from the back balcony and easy parking. However, guests have mentioned overgrown grass, mould on the side of the cabin, and the need for major TLC in the gardens.

Guests have raised concerns about the unavailability of breakfast, the closure of the cafe, and the lack of meals available during their stay. Some guests also mentioned issues with the cleanliness of the restaurant and the need for better dining options.

Several guests have expressed concerns about the customer service, including difficulties in communication due to language barriers, unavailability of staff on arrival, and rude or unhelpful responses from the hotel management. Some guests also mentioned issues with the response to booking cancellations and requests for refunds.

Before booking, check recent reviews from multiple sources to ensure that the hotel's current condition and services meet your expectations, as some guests reported discrepancies between the advertised and actual experience.

Confirm the availability of amenities such as heating, fridge, and cleanliness, as some guests encountered issues with these during their stay.

If you have specific requirements or need to communicate with the hotel, ensure that you have a reliable means of communication, as some guests faced challenges due to disconnected phone numbers and unresponsive staff.

Consider requesting a room with a view, as guests appreciated the beautiful views from certain rooms.

Explore Welch Pioneer Park, located 2.3 miles from the hotel, for a peaceful outdoor experience.

If visiting during colder months, inquire about heating availability in the rooms to ensure a comfortable stay, as some guests found the rooms to be cold.

Take advantage of the owner's willingness to provide transportation for nearby events, such as weddings, offering a convenient and personalized service.

Be mindful that some guests reported maintenance issues, such as old facilities and the need for property upkeep, which may impact the overall experience.

Plan for meals in advance, as the on-site restaurant may not always be available, and nearby shops may not be easily accessible for certain essentials like milk.

Familiarize yourself with the cancellation policy, as it varies by room type and provider, to avoid any inconvenience in case of changes to your travel plans.