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Great staff, very helpful. Lovely setting.
The hotel is beautifully located in the Frankenwald forest, and Bad Steben offers a fantastic variety of spa, cosmetic and health treatment. Also, there is a system of foot paths that offers the possibility for walks and jogging for all needs. Good food. The fair rating of personnel is because of one person in the reception, who clearly should not be their. She was unfriendly, unhelpful and demonstrated no understanding of service. However, this one person was an exception, all other staff deserved good to excellent rating. The hotel is now 25 years old and the need for refurbishing is getting obvious.
Beautiful surroundings and excellent facilities. Very nicely laid out for hiking. Wonderful swimming pool. Friendly staff. One sour individual (male) in the receiption ruined an otherwise excellent rating of staff. The hotel can only wait a few years before an overhall is required. It is beginning to look a bit worn in places.
Beautyful surroundings, fatastic for hiking and exercising. Pleasant staff and facilities that met expectations at the price level.
The location in Frankenwald is very attractive. Beautiful,calm landscape. When we have ticked off "Golf/Sports" it is because there is a large selection of footpaths around the hotel where you can walk or jog, and the pool facilities are excellent.
A very nice hotel with friendly staff
Although I did have an booking confirmation, I was forced to change hotel close to this hotel. Just only because of, "We didn't have any room any more...".
Very good hotel. Plesantly surpriced by the high standard...did not expect this from a "motorway hotel"...
the swimming pool, the breakfast, the location perhaps a bit dark
the rooms are spartan but clean. However the food is exceptionally good. Very fresh delightfully presented and tasty some rooms suffer from motorway noise if you like to sleep with an open window
clean and uncomplicated, easy to find, close to Motorway exit, easy parking. I had booked for Sun night 11 Oct. I had phoned on Oct 7 to advance this by one day and was told by Frau Kuhn that this change of dates was ok and was now in their system. When we arrived Sat late the night porter had no record of us. He eventually found us in the system for Sunday night. Luckily a room was still available.
For the price a good hotel, large rooms, swimming pool and sauna. Close to the highway No internet connection in the rooms, only at the lobby (free of charge)
Check-in prcoess was perfect. The family room we bboked was spacious and clean and with a large nice bathroom. We borrowed bathrobes in the reception - they came in all sizes - and used the pool twice. Breakfast buffet was fine too. The dinner menu in the restaurant was a bit heavy.
Big,silent and clean room with balcony, friendly staff, good service reception and restauran. Excelent, big breakfast bufe. no wlan possibility in the room
The staff were very good with the children. The pool was great, if a little chilly. Good food in the restaurant. Very quiet considering the proximity of the A9.
The staff, the room and the swimming pool
The room was spacious and comfortable. The spa and pool were relaxing. The breakfast was good and varied. There was no wireless in the room and intermittent service in the lobby.
The availability of the staff
Breakfasts and helpfulness of the staff. We did not find the bed very comfortable.
Everything was perfect. Nice and friendly staff, wonderful room and very clean, excellent breakfast.
Very nice hotel of charactor. Very nice room and bathroom. No lift and we were on the fourth floor.
Its a very familary Hotel and silent place at night time..Breakfast was great
Well, what can one expect for the rate 45 euro for double room? The hotel has been choosen for one purpose: near A9 highway, low rate, half a way during our longer trip. So if you need cheep place as a "trip-braker" and quick bed & breakfast this place is could be for you, otherwise avoid it.
This hotel is too close to the church that rings the bell every 15 minutes!
Good price for one nigth
friendly, warm place in a picturesque little town a bit off the beaten path, but that added to the charm
We used the hotel on the way to and from our summerholiday in Italy. We are to adults and 3 children. So an extra bed was added to the room. The room wasn't so big, but comfortable and nice. The staff was nice, the breakfast was as expected (I didn't miss anything). Close to the hotel there is a pizzaria (very good and affordable) and an icecream shop (and a bank). There is much trafic on the seemingly small road in front of the hotel. Open windows will cause noise at ordinary city level from approx. 5 o'clock. So don't open the window.
A very nice owner - the lady is such a warm and helpful person, excellent! We were with 2-year-old twins and the lady was very helpful to us at every stage of our 1-night-stay. Very good breakfast, excellent location - only 5km from A9 Autobahn.
The hotel was closed untill 5.30 p.m. even check in from 5.00 p.m. should be possible. Half an hour just waiting for someone to open the door is not good enough.
locations on the way to ski holiday
Having stayed there previously, we were impressed that the hotel retains it's excellent standard for food, wine and friendly staff. The breakfast rated as one of the best we enjoyed whilst in Germany.
The location, the history and the ambience. The staff were very accommodating and our room was very comfortable. The set dinner menu in the hotel resturant is excellent value for money and the food and service impeccable! We are already planning a return to this hotel for Christmas!
Friendly staff, good food and quite and relaxing atmosphere
We traveled with friends and stayed in the area for 3 nights. Mostly used the hotel as a place to sleep but ate several meals there. The food was good and the service was excellent. We arrived after the restaurant and reception were closed but the staff found us food and checked us into the room. But more importantly, treated us as invited guests instead of a nuisance. We recommend this hotel to anyone staying in the area.