Terrible - the flight was delayed taking off after boarding. Then the flight circled lga before landing. Significant delay
The actual flight was smooth and we arrived earlier than expected which was great. The flight attendants gave unclear instructions and were rude. They seemed overwhelmed or flustered for the flight. Inflight service was delayed and unsure why.
Everything went smooth from check in, thru TSA, then boarding, and a smooth flight to ATL.
There were weather issues in the area apparently; however, that was not obvious from what we saw outside of LaGuardia. We were delayed leaving (which I understand); however, once we were on the plane we didn't leave for a long time. It may have been two hours?? - all I know is that we sat there for a long time with no information as to why we were not taking off. Finally, after 45 minutes to an hour (maybe?), the pilot gave us an update that no planes were able to go in the our flight path direction (or something like that) due to weather. There was nothing additional added. What does this mean? Why is this? What are the options? When will you give us another update? There were no updates for maybe another 30-45 minutes. There was no explanation as to why we couldn't be rerouted to avoid the weather. We had no information at all. We just sat on the plane (for about 2 hours) with very limited information. All I would have wanted is an explanation as to what was going on. Tell me there is bad weather coming our way. Tell me they are working to reroute us around it (which is what they did). Tell me SOMETHING.
My 4pm flight did not leave until about 10pm. I did not enjoy this experience.
I had an extensive delay on my previous flight and we had another delay due to the crew not being there. We were scheduled to have a late arrival but due to the delay it was even longer.
Had one of the worst travel experiences I've ever had. 1.5-hour delay turned into being held on the tarmac and our pilots timing out. Was supposed to take off at 4pm and didn't take off until 10:30pm.
Delayed 7 hours Crew and employees were nice Extra long flight but at least we got in
The flight was delayed at the very last minute and no information, both of my round trip flights were delayed at least the BNA to Boston was informed earlier but the return one was horrible
Nothing really it’s just the flight availability that hurts sometimes
Wonderful, i asked at front gate to change my seat up closer and they gave me a row with no one in it. Very kind of them as the flight was on the light side.
Great crew, great food, horrible aircraft seat spacing for a 9 hr flight.
The food could have been better but everything else was superb.
Terrible airline both Swiss and Lufthansa that are part of the same corp. stay away if you can
The flight attendants are amazing. The plane itself was not in good shape for passenger comfort. A good share of seat reclines were broken so they went back an unlimited amount, which meant the person in front of me was fully in my lap (the crew helped me find another seat but that would not have been possible on a full flight). Moisture from the ventilation was also dripping on me. And the entertainment system is almost impossible to hear.
3hr delay and then missed connecting flight with another 6hr wait at the airport before getting a continuation to my trip, worst trip ever in my 50+years of flight travel
Without a doubt, my “customer service” experience with SWISS was the worst of my life. Multiple disconnections in conversations, very cold and indifferent staff, failure to follow up with promised status updates — simply put, T. H. E. W. O. R. S. T. A full week later, and I am STILL waiting to hear from them. Never again for me with SWISS. Disgraceful.
The flight and all amenities were good to excellent. SWISS was awful to deal with. Every step of the way they nickel and dime you. Chose your seats? $14. Change your seats… No accounting for the prior payment. You get billed again. 17 pound restriction on overhead luggage, nonsense. It’s a weight in the plane whether it’s in the overhead or in check baggage. They just milk you for every cent they can and I resent it. The flight was excellent.
plenty of legspace, snacks, no pull face from flight attendants when asking for a wine. Also fast transfer ability at ZRH.
The flight itself was fine, but due to a snow delay my connection to Lisbon was delayed by six hours. Despite this, Swiss Air still managed to lose my luggage. Not acceptable. Someone else on the flight also lost their luggage.
I missed the flight due to maintenance issues. This is the second flight I’ve missed in four days because United allows such little time between layovers. Very disappointing
We were forced to eat vegetarian food because non veg food ran out. The breakfast was mediocre.
Lost of requested seat assignments. Lost my husband's meal choice
Aircraft was noisy, old and never dimmed the lights on a night flight even on business class! I flew 17 times on United and probably another 40 on other airlines United USA /Europe flights were the worst to include luggage delayed once going to europe and once coming back
Flight was delayed from 35 minute delayed aircraft arrival to 90 minute delay causing us to miss international connecting flight on SWISS resulting in 16 hour delay to reach detonation causing significant angst, monetary loss and discomfort. SWISS transfer desk and staff was like robots not willing to help at all.
Not the best. Mean. Didn’t give any value to me being a united silver member and lots of attitude.
Aisle chair was good and liked the foot bar preventing you from putting your foot in the isle, The breakfast on this international flight to Zurich was horrible (Europeans, specially, used to good food) may make this a dealbreaker for booking with United Airlines again. I agreed with my Spanish fellow passenger.
my seat got changed twice after checking on then boarding it had been given to a family so by the time they found a seat for me no overhead storage left. i ended up losing my Sony Headphones case because i could even access underthe seat in front of my when deplaning.
Nothing exceptional but all good. Business class seats are like the domestic Mint class on Jet Blue. Comfortable but not exceptional. Food is good but not superb. Flight attendants were better than US carriers but that is to be expected. However, not the caliber of Asian or Middle Eastern airlines. Very Lufthansa like but Lufthansa has slightly better seats, even though they are hardly best in class
Seat 14K (business class) had no cushion / would not inflate. It was like sitting on a stone bench the whole flight. Sleeping was impossible.
Flight was on time and got us to destination quicker than scheduled.
It is ridiculous that Lufthansa weighs your carry-on bags. It's also ridiculous how strict they are about the 50 pound rule when you're flying overseas for nearly 3 weeks. The reality is, that if you book a business or first class ticket you get a $70 luggage allowance. It's bullshit that it's not about safety. It's not about regulation. It's about money. And that pisses me off. Furthermore, under price, which I assume was the travel consolidator for my ticket sold me some bullshit ticket that did not include to check luggage. What a bunch of nonsense. That's a scam. There shouldn't even be a ticket offered to Europe without checked luggage. I don't know how most people are, but now I'm gonna be very skeptical about using KAYAK again and flying Lufthansa. I think maybe it's best I just booked with the airline directly.
The tv and remote didn’t work. The plug to charge our phone didn’t work.
I have very bad experience with United because Vince two weeks that I did not receive my luggage yet
Cancelled - booked on train; and then flights started running! I spent 5 hours with 2 changes on train while flights started and is 50 min
I’m glad the bus waited for me to connect me to my next flight since we were delayed. Flight was good.
More legroom (I am 6’4”) and my knees were in the back of the seat in front of me. Food was laughable
The flight was cancel and then changed the gate 3 times and nobody communicated to that change I don’t take any trips whit that company
More than 40 minutes of delay, the crew even didn’t apologize or explain the reason why we are late, no service for a short flight
The chairs are terrible on the plane, even though they are economy class the chair cushion should still be there, its a long flight its like sitting on a piece of wood.
My flight from Zurich to London was delayed 2hours and 45minutes. It was awful.
Club Europe is always lovely. I really enjoy everything about it. One thing that has changed in recent years though, is the swap to Prosecco from Champagne in the lounges. This is really disappointing. I really don’t like Prosecco, and always looked forward to a lovely glass of champagne in the lounge. Is it possible to change back? It does make the whole experience a little more of a luxury experience.
They need to improve their service at the airport. Rather than a bus, they need to park the plane at a station like normal airlines to so passengers can just walk out of the plane into the airport and catch their next flight
Flight was cancelled at the last minute with no explanation. No viable alternative offered and zero customer service support. Totally useless.
My experience was very disappointing. Firstly I was unable to check in using the kiosks. Secondly even though I purchased a flight with one checked bag, I was told at the counter that a checked bag was not included in my flight booking. And I had to pay for my bag. At the check in counter, the airline representative was very arrogant and demeaning. She insisted on charging me £140 for the luggage. And said it was an automatic charge calculated by the scale. This didn’t make sense to me. As it was 0.5 kg overweight. Which only required me to remove 2 bottles of water. Having an extensive flight schedule that involved multiple flights included NY and Brussels, this leg of my flight was the most stressful and unpleasant.
My luggage never arrived to Zurich. They can't confirm when it will arrive
Updates from pilots about delays would make them less frustrating.
Almost 3 hour delay. First because the crew was late. Then a technical problem with the airplane.
The crew was great but we sat in the plane for over an hour before takeoff combined with a 4 hour delay on our previous flight caused us to miss planned scheduled meetings in Geneva.
It was a short flight but all worked well. Crew was excellent
