The welcome at reception was wonderful, staff in the dinning room were excellent. View unbeatable.
Dinner size was small portions, large prices.
Outstanding hotel with great location in Zermatt for magnificent views of Zermatt and the Matterhorn. Convenient location to train station. Fantastic spa and dining facilities. Very comfortable room with nice balcony and view.
The location and the quality of the hotel
The view of the Matterhorn from our balcony was absolutely amazing! Breakfast was excellent. The room was fantastic. The hotel's free shuttle bus service from and to the station was very handy. Access to the hotel via the tunnel was very convenient and great fun - a really unique experience! Overall an excellent 4 star hotel in a great location.
Clean and efficient hotel. Nice view from breakfast room (we didn't have a room with Matterhorn view). Close to ski lift and center of town
The location of the hotel was amazing as it must have had the best view of the Matterhorn in Zermatt, we asked for a room at the front of the hotel and had a spectacular view. The staff were really friendly and couldn't do enough for you, it also has an elevator which takes you down the mountain into Zermatt. The hotel pickup service was excellent and very prompt
The Spa and quitness
The hotel staff were friendly and helpful. The room was very clean and comfortable. The view was awesome! A good location, easy walking to the rest of the town. Good breakfast buffet, Restaurant for "a special" evening meal was very good too, with a few extra's added in by the restaurant.
The dining staff were superb. The service was so hospitable and respectful. Their attention to the chef's details was wonderful.
That the whirlpool area closed so early. We arrived in the late afternoon, and with things to sort out, we could not really appreciate what we paid for.
Hotel location, room size and comfort.