Pros (+) The staff were polite and helpful. The location was near the Main Street for dining and Sonnegga for access to the slopes.
4 stars
Hotel Metropol & Spa Zermatt
Photos of Hotel Metropol & Spa Zermatt
Overview
Family-friendly hotel with a full-service spa and free breakfast Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free buffet breakfast, free WiFi in public areas, and free train station pick-up are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Hotel Metropol & Spa offers 22 accommodations with minibars and safes. A pillow menu is available. LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center. Children under 10 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply.
Latest deals for Hotel Metropol & Spa Zermatt
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hotel Metropol & Spa Zermatt
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Shuttle service (free)
- Wi-Fi available in all areas
General
- River view
- Family rooms
- Seating area
- Slippers
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
- Mountain view
- Ski storage
- Storage available
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Free toiletries
- Shampoo
- Heating
- Body soap
- Conditioner
Things to do
- Hiking
- Ski school
- Bicycle rental
- Golf
- Cycling
- Skiing
- Mini-golf
- Table tennis
Pool and spa
- Spa and wellness center
- Massage
- Heated pool
- Hot tub
- Indoor pool
- Sauna
- Pool with a view
Dining
- Minibar
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Coffee machine
Services and conveniences
- Wake-up service
- Safety deposit box
- Currency exchange on-site
- Hammam (Turkish bath)
- Mini-market on site
- Room service
- Key card access
Bathroom
- Shower cap
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Family friendly
- Babysitting or child care
- Cribs available
- Complimentary breakfast
- Playground
Accessibility and suitability
- Elevator
- No smoking
- Designated smoking area
Outdoor
- Terrace/Patio
- Balcony
- Garden
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Parking and transportation
- Shuttle service (free)
- Airport shuttle
Bedroom
- Socket near the bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Reviews of Hotel Metropol & Spa Zermatt
9.2
Wonderful
809 verified ratings
Wonderful
624
Very good
120
Good
42
Okay
8
Fair
10
Mediocre
2
Poor
3
Summary of reviews
Guests say
Guests appreciated the great location, clean rooms, and various amenities like the spa and breakfast options. However, some reviews highlighted issues with room sizes and service, particularly with certain staff members being rude or unhelpful. Overall, the hotel offers a pleasant stay with beautiful views, but improvements in service and room assignments are needed.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
9.2 out of 10
285 reviews
9.3 out of 10
17 reviews
10 out of 10
1 review
10 out of 10
2 reviews
All reviews
Pros (+) Amazing spa facilities, great breakfast with healthy options, magnificent unobstructed views of the Matterhorn, modern bathrooms and all the amenities... Slept in comfort
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers a spa and wellness center, indoor pool, sauna, jacuzzi, and a complimentary shuttle service to and from the Zermatt train station.
What can guests expect from the hotel's dining options?
The hotel provides a delicious breakfast with a wide variety of options and a restaurant with delicious meals attended by friendly and professional staff.
How is the hotel's customer service?
The staff is described as extremely friendly, helpful, and welcoming, providing a personal touch and arranging porter service to pick up guests from the train station.
What practical information should guests know about the hotel's location?
The hotel is conveniently located close to the main station and lifts, offering a great view of the Matterhorn and providing a complimentary shuttle service to and from the Zermatt train station.
What are the hotel's cleanliness standards?
Guests can expect a clean and comfortable room with a fantastic wellness area, big beds, and a big bathroom, as well as friendly and polite staff during their stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests highly recommend booking a room with a balcony facing the Matterhorn for a spectacular and direct view.
Take Advantage of the Free Shuttle Service
The hotel offers a complimentary shuttle service to and from the Zermatt train station, making it convenient for guests with luggage.
Enjoy the Spa and Wellness Facilities
Guests appreciated the clean and relaxing spa area, including the indoor swimming pool, sauna, and jacuzzi with a view of the Matterhorn.
Consider Room Selection Carefully
Some guests mentioned that rooms on the top floor with balconies offer amazing views of the Matterhorn, while others noted that the top floor rooms can be colder.
Make Use of the Nearby Attractions
The hotel is within walking distance of the Zermatt-Matterhorn Ski Resort and the Matterhorn Museum, making it convenient for skiing enthusiasts and those interested in local history.
Take Note of the Limited Amenities
Some guests mentioned the absence of in-room tea and coffee-making facilities, which could be a consideration for those who prefer this convenience.
Appreciate the Friendly and Helpful Staff
Many guests praised the exceptionally friendly and welcoming staff, noting their helpfulness in providing information and arranging transportation.
Be Mindful of Accessibility
A few guests mentioned challenges with accessibility, particularly the entry to the reception and the inconvenience of reaching the outdoor dining area.
Enjoy the Breakfast Selection
Guests appreciated the wide variety of options available for breakfast, including the ability to order custom omelets and eggs.
Plan for Room Comfort
While some guests found the room spacious and comfortable, others noted that the sink didn't flush well and that the room could be a little cold.
Location
Matterstrasse 9, 3920 Zermatt, Valais
What's nearby
- Matterhorn Museum342 yd
- Zermatt-Matterhorn Ski Resort401 yd
- Zermatt Railway Station0.3 mi
- Gornerschlucht1 mi
- Sunnegga Ski Resort1 mi
- Unter Gabelhorn2.5 mi
- Riffelsee2.7 mi
- Riffelhorn2.8 mi
- Bosentrift2.9 mi
- Schwarzsee3 mi
- Gornergrat3.1 mi
- KOSMA3.1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel Metropol & Spa Zermatt
Low season | October |
|---|---|
High season | March |
Average price (weeknight) | $345 |
Average price (weekend night) | $374 |
When to book a room at Hotel Metropol & Spa Zermatt
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 9.0 |
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Distance to city center | 0.0 mi |
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