Santa Marina Plaza

The hotel offers a private beach with nice sunbeds and a beach bar, a delicious breakfast, and a great mixed buffet dinner. The A La Carte restaurant is a standout feature, and the staff are very polite and attentive, providing a friendly and familiar environment.

The staff are described as lovely, amazing, and very helpful. They go out of their way to find solutions and are always very friendly. The manager exceeded guests' expectations and the receptionists and cleaning ladies are commended for their smile and never-ending dedication to quality service.

The hotel provides a very good open buffet breakfast, clean pool, and easy close access to the beach with loungers. There's also an inside swimming pool and spa in case of rain. Additionally, the hotel offers free parking and has a supermarket next door.

The hotel is in a perfect location for a holiday in Western Crete, with a long beach and several common areas. Chania is close, and there's a bus service that runs all day, seven days a week. The hotel also provides a private beach with nice sunbeds and a beach bar.

Some guests had issues with the Wi-Fi, noise insulation, and the indoor bar not being open when it was too cold to sit at the outdoor bar. Additionally, there were complaints about the small beach, outdated TV, and the value for money ratio.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the beach comes highly recommended.

May is mentioned as the low season, which could be a great time to visit for a quieter experience and potentially better rates.

Some guests reported issues with room allocation, particularly regarding the view. It may be beneficial to confirm the room details at the time of booking to avoid any discrepancies upon arrival.

The hotel's proximity to Agia Marina Beach, just 0.9 miles away, makes it convenient for beach lovers. Consider planning a visit to this nearby attraction during your stay.

Some guests received complimentary upgrades to a sister 5-star hotel, Cavo Spada. Inquire about any special offers or potential upgrades when making a reservation.

A few guests mentioned noise-related issues, such as a noisy AC system and occasional concerts at the pool bar. Light sleepers may want to take this into consideration when choosing a room.

Some guests recommended bringing your own towels due to dissatisfaction with the ones provided by the hotel.

While the hotel offers an airport shuttle and shuttle service, having a car could be beneficial for exploring the surrounding areas, especially if planning to visit Chania town.

Some guests mentioned that the rooms were dated and in need of refurbishment. Inquiring about newly renovated rooms could ensure a more modern accommodation experience.

Several guests reported issues with the Wi-Fi, particularly in the rooms. If reliable internet access is essential, it may be helpful to inquire about this before booking.