Pros: The onboard service and professionalism of the crew was first rate.
Cons: Older style business class seats, which don't have inbuilt entertainment system. Movies were loaded onto an iPad ; sound quality is poor and volume was very low.
Horrible Experience with Air Astana
Jan 12, 2016
Cons: I was not allowed to check into my flight after running across the airport due to a late landing on a previous flight. I was met with the desk staff laughing in my face telling me the gate was closed and they refused to help me any further. I had 2 friends that made it through the check in and told staff at the gate that we were trying to get in to our flight (which was 2 hours late itself) and the staff at the gate refused to do anything to help as well. After waiting nearly an hour and a half to speak to the manager he finally came down. He was unhelpful with providing any possible solutions to either get me checked into the flight or find another flight to get me back to Almaty. He later requested that myself and my friends be escorted out from the airport. Needless to say, I didn't make it onto my flight back to Almaty and was forced to book with another carrier. I will absolutely never fly Air Astana again and will warn my friends not to travel with Air Astana either. It was a horrible experience dealing with the staff and I received nothing but bad customer service.
Nov 16, 2015
Pros: Seats were comfortable.
Nov 16, 2015
Pros: Seats were comfortable. Plane was delayed taking off, but they had staff waiting to take those of us with connecting flights thru all the hoops and got us to our gate on time.
Cons: There was no explanation in the boarding area for the delay. Translation button for entertainment didn't work.
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