Guest Reviews
Overall Rating
8.1
Excellent
Based on 218 reviews
Boarding
8.2
Comfort
8.3
Crew
8.5
Entertainment
7.3
Food
8.0
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Air Astana Information
| IATA Code | KC |
|---|---|
| Routes | 130 |
| Top Route | Astana to Almaty |
| Airports Served | 39 |
| Top Airport | Almaty |
Air Astana traveller reviews
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
-
2.0
Cons: Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them
review from
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5.0
6 hours late with no explanation
Pros: The plane was nice.
Cons: 6 hours late. No explanation. No apology from any Air Astana employee.
review from
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10.0
Pros: I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable.
review from
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9.0
Pros: Flight was punctual. While the crew did their job, they didn't seem as friendly as usual with Air Astana.
Cons: The Boeing 757 is a narrow cramped aircraft for such along flight. It would be good to have an aircraft with not so narrow seats, such as the A320 or A321 or B767 on longer routes. No boarding announcement at Almaty - they just opened the door and you had to "know" that it was time to board.
review from
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9.6
Pros: The chairs were comfortable and the Chicken dish was delicious.
Cons: Boarding the plane was hectic and unorganized.
review from
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7.6
Great flight but needs more creature comforts
Pros: The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment.
review from
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10.0
Cons: Delay from Almaty to Aktau about 1hr. Other perfact
review from
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10.0
Crew
Pros: Service
review from
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4.6
Flight attendants need to be more attentive
Pros: Price Travel kit
Cons: The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again. There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English. The aircraft was old and not comfortable.
review from
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6.6
Flight attendants need to be more attentive
Pros: Price Travel Kit Relatively new aircrafts
Cons: I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training.
review from
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2.0
Cons: Flight delay and can't feedback the problem
review from
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8.8
Pilots did an amazing job
Pros: Last half hour was through storms. I doubted we would be able to land. Not only did we land, but it was one of the smoothest set-downs I have experienced. These guys/gals know how to fly in winds.
Cons: Absolutely full place, slow boarding.
review from
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10.0
Pros: I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable.
review from
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9.0
Pros: Flight was punctual. While the crew did their job, they didn't seem as friendly as usual with Air Astana.
Cons: The Boeing 757 is a narrow cramped aircraft for such along flight. It would be good to have an aircraft with not so narrow seats, such as the A320 or A321 or B767 on longer routes. No boarding announcement at Almaty - they just opened the door and you had to "know" that it was time to board.
review from
-
9.6
Pros: The chairs were comfortable and the Chicken dish was delicious.
Cons: Boarding the plane was hectic and unorganized.
review from
-
10.0
Cons: Delay from Almaty to Aktau about 1hr. Other perfact
review from
-
10.0
Crew
Pros: Service
review from
-
8.8
Pilots did an amazing job
Pros: Last half hour was through storms. I doubted we would be able to land. Not only did we land, but it was one of the smoothest set-downs I have experienced. These guys/gals know how to fly in winds.
Cons: Absolutely full place, slow boarding.
review from
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7.6
Great flight but needs more creature comforts
Pros: The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment.
review from
-
6.6
Flight attendants need to be more attentive
Pros: Price Travel Kit Relatively new aircrafts
Cons: I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training.
review from
-
2.0
Cons: Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them
review from
-
5.0
6 hours late with no explanation
Pros: The plane was nice.
Cons: 6 hours late. No explanation. No apology from any Air Astana employee.
review from
-
4.6
Flight attendants need to be more attentive
Pros: Price Travel kit
Cons: The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again. There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English. The aircraft was old and not comfortable.
review from
-
2.0
Cons: Flight delay and can't feedback the problem
review from
Flight Status
Air Astana Route Map
Popular Flight Routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
621
Almaty
ALA
Astana
TSE
895
Almaty
ALA
Dubai
DXB
875
Almaty
ALA
Moscow
SVO
896
Dubai
DXB
Almaty
ALA
922
Frankfurt am Main
FRA
Astana
TSE
181
Atyrau
GUW
Aktau
SCO
982
Atyrau
GUW
Astana
TSE
182
Aktau
SCO
Atyrau
GUW
876
Moscow
SVO
Almaty
ALA
874
Moscow
SVO
Astana
TSE
921
Astana
TSE
Frankfurt am Main
FRA
981
Astana
TSE
Atyrau
GUW
873
Astana
TSE
Moscow
SVO
911
Almaty
ALA
Istanbul
IST
208
Dubai
DXB
Astana
TSE
912
Istanbul
IST
Almaty
ALA
918
Istanbul
IST
Astana
TSE
917
Astana
TSE
Istanbul
IST
207
Astana
TSE
Dubai
DXB
401
Almaty
ALA
Kiev
KBP
402
Kiev
KBP
Almaty
ALA
942
London
LHR
Astana
TSE
941
Astana
TSE
London
LHR
888
Beijing
PEK
Almaty
ALA
314
Aktau
SCO
Astana
TSE
313
Astana
TSE
Aktau
SCO
931
Almaty
ALA
Bangkok
BKK
932
Bangkok
BKK
Almaty
ALA
272
Yekaterinburg
SVX
Astana
TSE
271
Astana
TSE
Yekaterinburg
SVX
245
Astana
TSE
Ust-Kamenogorsk
UKK
246
Ust-Kamenogorsk
UKK
Astana
TSE
114
Baku
GYD
Astana
TSE
113
Astana
TSE
Baku
GYD
856
Astana
TSE
Almaty
ALA
889
Almaty
ALA
Atyrau
GUW
857
Almaty
ALA
Aktau
SCO
890
Atyrau
GUW
Almaty
ALA
858
Aktau
SCO
Almaty
ALA
218
Novosibirsk
OVB
Astana
TSE
217
Astana
TSE
Novosibirsk
OVB
909
Almaty
ALA
Seoul
ICN
910
Seoul
ICN
Almaty
ALA
342
Shymkent
CIT
Astana
TSE
341
Astana
TSE
Shymkent
CIT
152
Bishkek
FRU
Astana
TSE
151
Astana
TSE
Bishkek
FRU
227
Astana
TSE
Beijing
PEK
978
Aktobe
AKX
Astana
TSE
301
Almaty
ALA
Ust-Kamenogorsk
UKK
977
Astana
TSE
Aktobe
AKX
302
Ust-Kamenogorsk
UKK
Almaty
ALA
127
Almaty
ALA
Tashkent
TAS
987
Almaty
ALA
Ürümqi
URC
128
Tashkent
TAS
Almaty
ALA
307
Almaty
ALA
Pavlodar
PWQ
308
Pavlodar
PWQ
Almaty
ALA
864
Aktobe
AKX
Almaty
ALA
863
Almaty
ALA
Aktobe
AKX
334
Kzyl-Orda
KZO
Astana
TSE
280
Omsk
OMS
Astana
TSE
333
Astana
TSE
Kzyl-Orda
KZO
279
Astana
TSE
Omsk
OMS
287
Astana
TSE
Ürümqi
URC
288
Ürümqi
URC
Astana
TSE
985
Almaty
ALA
Kzyl-Orda
KZO
336
Kostanai
KSN
Astana
TSE
986
Kzyl-Orda
KZO
Almaty
ALA
335
Astana
TSE
Kostanai
KSN
971
Almaty
ALA
Shymkent
CIT
972
Shymkent
CIT
Almaty
ALA
311
Almaty
ALA
Karaganda
KGF
312
Karaganda
KGF
Almaty
ALA
231
Astana
TSE
Bangkok
BKK
135
Almaty
ALA
Saint Petersburg
LED
136
Saint Petersburg
LED
Almaty
ALA
979
Astana
TSE
Oral
URA
980
Oral
URA
Astana
TSE
907
Almaty
ALA
New Delhi
DEL
908
New Delhi
DEL
Almaty
ALA
881
Almaty
ALA
Oral
URA
882
Oral
URA
Almaty
ALA
138
Saint Petersburg
LED
Astana
TSE
137
Astana
TSE
Saint Petersburg
LED
935
Almaty
ALA
Kuala Lumpur
KUL
109
Almaty
ALA
Bishkek
FRU
110
Bishkek
FRU
Almaty
ALA
Top Airports served by Air Astana
- Almaty Airport (ALA)
- Astana Airport (TSE)
- Atyrau Airport (GUW)
- Moscow Sheremetyevo Airport (SVO)
- Shimkent Airport (CIT)
- Ust-Kamenogorsk Airport (UKK)
- Aktau Airport (SCO)
- Kzyl-Orda Airport (KZO)
- Aktobe Airport (AKX)
- Kiev Boryspil International Airport (KBP)
- Istanbul Ataturk & other airports Airport (IST)
- Saint Petersburg Pulkovo Airport (LED)
- Oral Uralsk Airport (URA)
- Bishkek Manas Intl Airport (FRU)
- Frankfurt am Main Airport (FRA)
Air Astana contact information
- KC IATA Code
- +7 727 244 44 77 Call
- airastana.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
