Pros: Great staff, there was also an issue with my flight and the staff at the airport were very helpful to re-route my flight with no issues.
Cons: Long flight (7 hours) with no personal TVs is not fun.
Jun 10, 2016
Cons: Flying Air Astana is daylight robbery! They offered me 386,615 Korean Won for an upgrade to business class, which is US dollar equivalent to about $328.64. They charged my credit card $32,864.52. And up to this day, they are not responding to my credit card's dispute with them. This is what I call daylight robbery. I even have the online receipts.
Mar 23, 2016
Good service but...
Pros: Overall good service
Cons: Checking in and the lack of order at the counters
Mar 06, 2016
Pros: Excellent inflight service. Cabin crew was exceptional as usual!
Cons: Business class seat not completely reclinable.
Jan 12, 2016
Horrible Experience with Air Astana
Cons: I was not allowed to check into my flight after running across the airport due to a late landing on a previous flight. I was met with the desk staff laughing in my face telling me the gate was closed and they refused to help me any further. I had 2 friends that made it through the check in and told staff at the gate that we were trying to get in to our flight (which was 2 hours late itself) and the staff at the gate refused to do anything to help as well. After waiting nearly an hour and a half to speak to the manager he finally came down. He was unhelpful with providing any possible solutions to either get me checked into the flight or find another flight to get me back to Almaty. He later requested that myself and my friends be escorted out from the airport. Needless to say, I didn't make it onto my flight back to Almaty and was forced to book with another carrier. I will absolutely never fly Air Astana again and will warn my friends not to travel with Air Astana either. It was a horrible experience dealing with the staff and I received nothing but bad customer service.
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