Traveler reviews
Overall rating
7.1
Good
Based on 33 reviews
Boarding
6.8
Comfort
7.5
Crew
7.8
Entertainment
5.8
Food
7.6
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Round-trip
Travelers
18-64
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
65+
0 seniors (age 65+) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Carry-on bag
0 carry-on bags selected
Checked bag
0 checked bags selected
Baggage per passenger
Air Astana information
| IATA Code | KC |
|---|---|
| Routes | 146 |
| Top route | Nur-Sultan Nursultan Nazarbayev Intl to Almaty |
| Airports served | 41 |
| Top airport | Almaty |
Air Astana traveller reviews
Pros
"Excellent flight attendants and customer service."
(in 11 reviews)
""Otherwise, the flight was good as usual.""
(in 13 reviews)
"The plane was nice"
(in 7 reviews)
Cons
"No individual entertainment system"
(in 7 reviews)
"The flight left 2 hours late."
(in 19 reviews)
"The flight left 2 hours late."
(in 17 reviews)
Recent reviews
Traveler rating
0
1
1
0
0
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6.0
See above
Reviewed Jun 2023review from
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4.0
Boarding could have been better. The plane was overful.
Reviewed Nov 2022review from
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10.0
Pros: NA
Cons: NAReviewed Jan 2020review from
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4.0
Pros: The trip was very short.
Cons: Providing a savory snack to the passengersReviewed Jan 2020review from
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9.3
Pros: Crew was very accommodating of my needs.
Cons: The flight left 2 hours late. This is a problem in the bigger picture of air travel. The process of boarding, the service, and actions of the crew were all great.Reviewed Dec 2019review from
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10.0
Pros: Seats and crew are the best
Cons: Flight time, also business class was almost empty, if I received an email I would have bet for upgradeReviewed Dec 2019review from
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9.6
Cons: more movie choices
Reviewed Dec 2019review from
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8.6
Cons: Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual.
Reviewed Dec 2019review from
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6.5
Pros: Crew was friendly, flight was relatively empty so comfortable.
Cons: The flight was delayed two hours... three and a half separate times. Finally left around 7 hours late.Reviewed Dec 2019review from
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4.3
Pros: Boarding was very slow. Check in was also slow
Reviewed Jul 2019review from
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4.0
Pros: I liked the time and care that they took to help those that needed assistance.
Cons: In Tbilisi boarding was delayed and there was no information about the delay. The gate wasn’t even announced until the expected boarding time.Reviewed Jul 2019review from
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7.6
Pros: TV screens on every seat
Cons: FoodReviewed Jun 2019review from
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8.0
Cons: Food.
Reviewed Jun 2019review from
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8.4
Pros: Crew were super friendly; food was very good - had trouble choosing options. This was in reference to business class.
Cons: We were on a 757, flying business class. Is not a proper flat bed option; and being 6’4” struggled on finding a position in which I could sleep in.Reviewed Jun 2019review from
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9.6
Pros: Friendly staff, business class upgrade.
Cons: No priority boarding at the Lufthansa lounge.Reviewed Apr 2019review from
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10.0
Pros: Great service and good food, comfortable seats that reclines to a bed (not quite fully flat). Polite and attentive crew.
Reviewed Apr 2019review from
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7.0
Pros: The plane was clean and we arrived early.
Cons: Service of food and drinks was very disorderly.Reviewed Mar 2019review from
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8.0
Pros: Excellent flight attendants and customer service
Cons: Informing travelers that flight was late.Reviewed Mar 2019review from
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7.6
Pros: Good service
Cons: No individual entertainment systemReviewed Feb 2019review from
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4.6
Cons: There was no personal entertainment system nor USB port for charging.
Reviewed Feb 2019review from
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8.0
Pros: Little snacks, USB ports, clean
Cons: Video and music are kinda out of dateReviewed Feb 2019review from
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2.0
Cons: Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them
Reviewed Jan 2019review from
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5.0
6 hours late with no explanation
Pros: The plane was nice.
Cons: 6 hours late. No explanation. No apology from any Air Astana employee.Reviewed Dec 2018review from
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10.0
Pros: I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable.
Reviewed Nov 2018review from
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9.0
Pros: Flight was punctual. While the crew did their job, they didn't seem as friendly as usual with Air Astana.
Cons: The Boeing 757 is a narrow cramped aircraft for such along flight. It would be good to have an aircraft with not so narrow seats, such as the A320 or A321 or B767 on longer routes. No boarding announcement at Almaty - they just opened the door and you had to "know" that it was time to board.Reviewed Nov 2018review from
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9.6
Pros: The chairs were comfortable and the Chicken dish was delicious.
Cons: Boarding the plane was hectic and unorganized.Reviewed Nov 2018review from
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7.6
Great flight but needs more creature comforts
Pros: The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment.Reviewed Oct 2018review from
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10.0
Cons: Delay from Almaty to Aktau about 1hr. Other perfact
Reviewed Oct 2018review from
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10.0
Crew
Pros: ServiceReviewed Aug 2018review from
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6.6
Flight attendants need to be more attentive
Pros: Price Travel Kit Relatively new aircrafts
Cons: I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training.Reviewed Jul 2018review from
Air Astana FAQs
What is Air Astana's carry-on size allowance?
On board Air Astana flights, cabin baggage should not exceed 22x17x9in. If your hand luggage is bigger, the Air Astana assistance team will most likely ask you to pay extra for checked luggage.
Where does Air Astana fly to?
Air Astana offers direct flights to 40 cities in 19 different countries. Almaty, Nur-Sultan, and Aktau are the most popular cities covered by Air Astana.
What is Air Astana’s primary hub?
Air Astana concentrates most of its flight operations in Almaty.
How does KAYAK find such low prices on Air Astana flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Air Astana.
Flight status
Air Astana route map
Top flight routes
Top airports served by Air Astana
- Almaty Airport (ALA)
- Atyrau Airport (GUW)
- Aktau Airport (SCO)
- Dubai Intl Airport (DXB)
- Istanbul Airport (IST)
- Tashkent Vostochny Airport (TAS)
- Shimkent Airport (CIT)
- Oral Uralsk Airport (URA)
- Aktobe Airport (AKX)
- Ust-Kamenogorsk Airport (UKK)
- Frankfurt am Main Airport (FRA)
- Antalya Airport (AYT)
- Bishkek Manas Intl Airport (FRU)
- New Delhi Indira Gandhi Intl Airport (DEL)
- Tbilisi Intl Airport (TBS)
Air Astana contact information
- KC IATA Code
- + 7 727 244 44 77 Call
- airastana.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.