We were totaly satisfied with this hotel. The staff was extraordinary kind, polite, flexible and helpful. The buffest breakfast was well prepared with wide variatons, the only thing what we missed some greens, tomatoes. The coffe was surprisingly fine, not so strong of course. The fruit juices werent flooded with tap water as in many places. The location is far from everithing but the public transport is working and the hotel is easily accessible by car. The restaurant next to the hotel is perfect and before the main lunch time nobody is there to smoke. The is black shell is the best ever we eaten. We have definitely nothing to complain. Good value for the money.
Good quality room Shuttle service a let down, some distance from airport, late arrival meant food a problem after 10.30
Breakfast is very good and the dinner buffet is fine too. Only the shower room need some adjustment because the water came out so easy.
Clean, good location to IFEMA visitors. Not enough staff, bad isolation between rooms
Room was clean enough and there was a wi-fi. bad restaurant (not even a restaurant only buffet), no good service, no good bar.
shuttle service to and from airport, very helpful! also free internet, comfy beds
The personnel at the Front Desk were excellent. Welcoming, warm and patient. The buffet breakfast was sumptious. Excellent value for money I felt. The location at first as the hotel quite far from everything. But then on a curiosity trip to Torrejon de Ardoz (the nearest train station in the area), I was delighted by the lovely and reasonable yet modern shops, as well as the nice restaurants, the public square, the Semana procession and the quaint houses etc. I wanted to go back there again but alas, no time.
The facilities were excellent and my room was clean, spacious and well cared for in everyway. On the technical side the room was amazing, with a large flat screen TV showing a vast range of channels and a host of Films for a very reasonable €4.00 per day. Reception and Room Service could not have been better and the Airport Pick-up service was very good too. I would certainly recommend this hotel, but at the moment - without the food option - see below....... It was very difficult to find by car and its location was in the centre of a Business and Commercial Area, so the views were not good. I had booked with breakfast and because of the location I also opted for evening meals. this is where the hotel let itself down badly. There was only one member of staff on duty which was clearly not enough. Even so he disappeared for long stretches of time so that items ran out, and food under the warmer congealed almost beyond edibility. The Hotel Management need to thoroughly review this area if they are going to offer food, as this was the only area that was below 4 star level.
Ultra modern and very near for sightseeing.
It was a nice modern hotel
Beautiful design of rooms, wonderful sense of space and very friendly staff. The price / quality ratio was very good.
Excellent location, close to all historic sites so easy to walk around. Car parking was ample in locked garage. Good selection of food in the cafeteria. No
Shuttle service,helpfull staff.
We toured Spain and stayed at 5 other hotels and hostels, and found this to be the best of them all. Providing the bufett was welcomed after a long day on the road
Excellent hotel at an excellent price. The van for the airport shuttle is small, so sign up early. New, nice and not expensive.
We stayed in Avant Torrejon for one night during our long trip. The hotel is close to the airport but you can sleep well and rest, because you don't hear anything.
All very modern, friendly staff A little bit far from the airport, but they have a free airport shuttle service that is very good...
Very comfortable and ideal for Madrid Airport. Transfer also very reliable.
Friendly staff, free shuttle was on timeboth ways, very clean, very quiet. The buffets were awful. Tasted like processed or out of a box food. Not worth what you are charging. I would return but I would not eat here.
Comfortable, clean, free shuttle, value for money.
Freindly staff, great value, neat and clean.
The hotel was modern, clean and the staff was excellent.
Clean, quiet, value for money Poor parking on arrival, leading to dragging luggage from a very gloomy underground garage and entrance thro' "the back door" More street signs needed - no easy to find.
The rooms were spacious with a brilliant shower in the bathroom.The bus stop was literally outside the door.
All staff were extremely helpful and friendly. The hotel and rooms were all very clean. Hotel very convenient for Madrid airport. Only food served in hotel is breakfast. There are bars nearby but surroundings might seem intimidating to some people, but we found staff in bars and shop nearby to be very welcoming and friendly.
The staff were very friendly and spoke very good English. They were also very helpful whenever I needed directions or taxis. The hotel was not much to look at from the outside, but the rooms were a very good 3 star standard on the inside. The breakfast was was not what I was expecting. It would normally include cold cuts, cheeses, eggs, etc. but these were not provided. Just bread and butter. Beware that it is about a 20 minute walk to the centre. This can be quite annoying until I realised that there are very few hotels closer to the centre than this. I would have been nice to have an information pack in the room as well as an English tv station.
easy to get to the centre of town need a better hairdryer
The hotel was in a good location just a few minutes (12) walk from the Town centre and I must say what a fanastic town centre Alcala de Henares is. I had no idea that I had chosen such a fantastic location! As other people have said the girls on the front desk are really really helpful. The hotel was clean, smart, and comfortable. The free wi-fi was great. The car park below the hotel was useful and I don't think over expensive at 9 euros a night - better than in the street. We used this hotel travelling down to Granada and on the way back. Being english I like my tea making facilities the hotel had no faciltites for this at all - in fact we found that none of the hotels we stopped at had these facilities so next time we will take a travel kettle. Mind you as a result we crossed the road and went to the bar in between the flats and had a couple of coffees and a lager for less than 5 euros plus a couple of tapas - completly spainish brilliant!
Friendly staff long way from rail station
Friendliness of reception staff Breakfast not great
Handicapped Accessible and reasonable value for money The Staff while pleasant had a very poor command of english.The breakfast offered was a "joke"
The receptionist are very frendly and able to communicate fairly in english The Hotel restaurant is not in service to provide meal for the guest also at the end of my stay the hot water in the bathroom seize to function
Very close from Alcalá center city and from Train station. Ii is very easy to reach the hotel.
this is the second time we have stayed on our way to mojacar and just as good as the first for:- next to motorway, plenty of underground secure parking, value for money, next to supermarket, comfort and standard of the hotel. will stay again. ps puts the french hotels to shame.
Nice Hotel but far from City Center. Need to take a bus or taxi to get there. Only thing within walking distance is a shopping center. Location
New facilities, quiet, huge bed and very clean. Located next to a shopping centre.
Very comfortable. A little out of Alcala de Henares. Useful as a base. Staff very helpful.
Secure underground parking (there was plenty of room as we had a trailer). Next to a major supermarket. Size of room and very clean. We used this hotel on our trip to mojacar from the uk. (Our cost was €50 which included breakfast). We will use this site again and will use this hotel again on our next trip.
Clean and modern place. The hotel is not at all - as was stated - in the centre of Alcala, but 5 kilometers away, next to a shopping mall. So not at walking distance.
free private parking far from the city center
Bed was big and fit two people well!! No shuttle service to town at all even though location is far from the city centre.
The receptionist was able to direct us to the hotel (by phone) from a different part of the city, after the internet address was wrong. Room and en-suite were excellent.
The hostal had a really nice atmosphere
The staff were very helpful & friendly, the location was really good: central yet quiet, the wifi availability and the price for a double room was very reasonable.
It's situated in the center of Alcala de Henares, it's clean and quiet, it's perfect if you just need a place to sleep and have a rest after shopping, sightseeing, the price of the room was fair in my case. no
Very friendly staff (not sure if they spoke English), let us leave our bags there before and after check-out. No frills but great value for a place to stay in Alcala that is 5 minutes from the Plaza de Cervantes.
Central location. Check-in friendly and efficient. Car-parking well accommodated. Free WiFi connection worked well. Well-maintained and clean accommodation For two northern Europeans, room and bed somewhat small. Quality of food and service in restaurant somewhat deficient. Breakfast (1 croissant, 1 cup of coffee, glass of orange juice) for Euros 7.50 somewhat over-priced - even when compared with Paris. Availability of tv stations - apart from two German language commercial stations, no foreign language stations.
The Hostel is in excellent location, and the ambient is really nice (in fact far better than what I expected for a 2-star hostel!). Breakfast is excellent too. The hostel personell does not speak english. This isn't such a big issue as it may seem (I managed to get my breakfast anyway, and it was very good), but it's good to know this in advance.
acessibilty,friendly staff room little small
I stayed at the Kris Alcala in early June and found it a most enjoyable experience. The hotel is easy to find and there are a good selection of bars and restaurants within walking distance. The hotel is modern and bright, the room was a good size, the bathroom was large. The breakfast was of .a very good quality with hot and cold dishes available. All in all,a very nice experience. A non-slip mat in the bottom of the bath would dispell any fears of slipping.
Good budget hotel with very polite staff. Breakfast was adequate but have had better
modern, efficient noisy background music
I liked the hotel, it was clean, the staff were helpful. Unfortunately it was to far from where our friends live to suit us.
When I asked for tea to drink with my breakfast I was told there wasn't any. I can't believe a large hotel had no tea bags!
Although not really in Alcala it was a 5 minute drive to the old town
Excellent stop over when travelling to the south. Very comfortable. Easy rail connection into Madrid No problems
New and clean.
I had 2 complaints 1) the start of the slope down to the garage is too accute as I grounded my car on going over it. 2) you should introduce a Pequeno desayuno for those that whant a little more than just a cup of coffee
it is a very nice hotel
I am familiar with the location Definitely need to add comfort to their beds. The beds are extremely hard and not comfortable. They need new mattresses.
it wasn't an iron or iron service in the room or even in the hotel an a 4 star hotel should have it
The wireless internet is only available in the lobby. For internet in the rooms you must pay!
Comfortable and well presented room. Free non-alcoholic minibar. Reasonable fitness room for size of hotel (3 cardio machines, a collection of dumbells and a Turkish bath - access on request). Good choice/quality of continental breakfast items. Free Wi-Fi in lobby. The hotel location, next to the motorway, is over 45 minutes walk from the rail stations and the beautiful, old town centre of Alcala de Heneres (which is definitely worth a visit), although there is a local bus - number 7 - from the hotel to the town square (takes 20 minutes - €1 each way).
Service, food, rooms, pool Location, but, I knew where it was in advance and since I had pets I had little choice
Nice gardens in which to relax by a an excellent pool. Good sized terrace overlooking the pool & gardens Ridiculous however that we were not allowed by the bar/waiter to charge any of our drinks to the room and had to keep going back and forth with cash. Bizzarly when mentioning this issue at the time of our check-out the receptionist told me that this was not in fact the hotel's policy and we should have been able to charge our drinks & food to the room
Convenient position for Madrid airport. Good eating opportunities close to hand.
All was fine.
The Bar staff were fantastic & made up for all the trouble tryinf to find the Hotel at 10pm...... Ben, Aurelio & Daniella - excellent service & conversation!! Road sign directions were non-existent. It was very hard to find. When I rang for directions, the staff member didn't spak very good English & didn't know the area very well. We asked for a double room & got 2 single beds - not what one wants when one is on holiday with one's girlfriend!!
nice large room , easy to find, very expensive restaurant,
Good location just outside Madrid - Good location for overnight stop whilst travelling south. Superb buffest breakfast was available and included in room price. Restaurant was closed so food was limited to cafeteria in hotel - not a great choice was available.
easy to find, nice swimmingpool (open air) surrounded by the rooms with terrace. Must be nice when warmer. New hotel. Excellent room. in industry area, close to noisy road (noisy if windows are open)
good staffs, clean and modern room,free under ground parking.nice dinner and the price is very reasonable. breakfast is 10 euro in spite of the information of the booking.com 5.5 euro.In the big city maybe this price is average? I prefer fruit or normal yoghurt.
The hotel promotion pictures are old and misleading. The hotel is dark, dingy and not terrribly clean. The rooms reeked of cigarettes and the managers answer to our complaint about the 1 st room was to move us to another room, but only after spraying an obnoxiously sweet deodorizer to mask the tobacco odor. What a dive. The hotel also advertises being only 15 minutes from the airport, but upon check-in we were informed to leave an hour. Ended up taking more than 2 hours due to rush hour traffic and we missed our flight. We generally stay in budget minded hotels, but would not recommend that anyone stay here!
A very spacious, comfortable room. Welcoming and helpful staff. Good location, free parking and wifi. Very good price for the standard of accommodation and service.
Very friendly, helpful staff. Front desk manned 24 hours. Free off-road car parking. 20 minutes walk from Alcala centre. This did not worry us in the slightest, but could be an issue with children or the elderly.
free parking was a plus, resturant was pleasant. no non-smoking rooms,
Very friendly staff Breakfast not very good. Please don´t use bimbo bread.
The bedrooms were clean and bedding decent. Bathroom gave me a good shower which is very important to me. Nothing. I thought it was great.
Very quiet place with a beautiful view. The golf course looked very nice too, though I didn't have opportunity to play. the swimming pool opens too late in the morning (11:00 AM) and *WAY* too early at night (7:00 PM???). It made it impossible for us to enjoy the amenity, since we were in Madrid most of the day.
fairly new and still clean, close to some restaturants, but far from the center of town, not within walking distance. The staff was discourteous, not customer friendly at all. Tended to become sarcastic and antagonistic when asking questions.
Comfortable and quite, location is okay. the staffs speaks english Language barrier. No english TV channel.
rooms were very comfortable and clean the noise outside the room was awful. both on the landing outside the room and outside the hotel itself, i could nnot sleep because of the noise.
good price, good value, clean and simple, easily accesible by public transportation, la garena is a lovely new area with lots of great restaurants and nightlife
Location. Proximity to train station to Madrid.
It is ideally situated. Two minutes walk to the train station for Madrid. Surrounded by restaurants and bars. Easy to find. On the second night we asked for a table in the restaurant and were told to come at 21.00. By which time the only food available was a very sorry looking buffet and a Spanish dish of tripe. We walked out and went to one of the local restaurants, which was excellent.
Clean rooms and bathroom, comfortable beds. Easy access to main roads and the airport. Rooms are not soundproof. Hotel is next to a noisy shopping mall. Staff was rude and totally indifferent. We had terrible night because of noise and our request to change to a quiter room was rejceted, although we specifically demanded such in advance. Late-commers highly recommended to avoid this hotel, as no solutions to any problem would be offered. No WiFi in rooms, no refrigerator/minibar. Without bidet.
Reception staff extremely pleasant and helpful. Food poor and expensive
Everything was good here,staff were polite and helpful, the rooms were clean and comfortable and for what you got it was very reasonable, especially as we booked it last minute. Thank You. None
Nice and helpful staff, good location next to railway station (by train it took 2-3 min. To get to the center), Waiter couldn't speek english, so it was difficult to talk to him; to little room - if you would like to stay in a room only for get some rest and sleep it's wonderful, but if you would like to work there during a day and eg: prepare something to eat in the room there is not enough space
The hotel was very clean and neat. Breakfast was delicious and was prepared for us in a timely manor! Wireless Internet was available and free to use. A computer was available but cost a small amount of money per hour. The room felt very secure when we were in them (see below). The bathroom was clean and looked like it had been recently remodeled. Room was quiet and the hotel was on a side street away from traffic. We had a private balcony (although not all the rooms did). Great hotel for the money! They cleaned our room and bathroom everyday! The staff didn't seem to be able to speak English, which was frustrating, however they were very nice. Our comforter seemed to be a bit old, but seemed relatively clean. Breakfast was not included in the price to stay per night and was 2 Euro per person, per day. You had to check in your key when you left which was (1) very annoying and (2) a potential security issue as anyone could walk up and ask for any key! Just don't keep valuables in your room when you are not there and let the staff get to know you so they don't give someone else your key! I have noticed a great number of hotels in Europe do this... Stupid idea!!!!
Great staff, good location.
Proximity to Old town. Comfort of hotel. Lovely old bar. Friendly staff. Access to hotel. Car park 10 minutes away.
Great Location.Spacious rooms.Friendly staff. Although a very good breakfast it was a bit chaotic as only one person seemed to be in charge of breakfast and the attached cafe and bar which was very popular.
Cleanliness of the room, nice surroundings
everything - perfect location and hotel
The location was excellent. It was in the center of Alcala which is where most of the businesses were. The room had very uncomfortable beds and the room temperature was uncontrollable and extremely hot for our liking.
The hotel was very central to the town, with all amenities close by. The bathroom was exceptionally clean and the staff were approachable. The hotle was very good value for money, and I would happily stay there again.
Beautiful old building in the centre of a lovely historic town. Staff were rude and had no concept of good customer service.
The location in the historic centre of Alcala is excellent. Free wifi and a busy bar make this a good bet for a traditional central stay.
location expansive for services
hotel is close to center and main attraction (althoguh not properly a touristic city) Quality of breakfast was poor; room was a bit noisy as was on university square
Conveniently located, comfortable hotel with decent basic facilties offering excellent value for money.
The hostel is simple but clean with a private bathroom, airco, television and wifi. Don't forget your internet cable! Those in the hostel are limited. It's recommended to bring earplugs; as in many small hostels, the walls are thin, so it can be a bit noisy.
No air-condition available. When I was there it was raining and cold thus I could appreciate the wonderful position
The price Everybody at the reception speaks only spanish.
Location & value were good. Room service and cleanliness of the sheets.
The staff was very helpful with everything! They were also very friendly. Very good location, but on a side street so it is not too disturbing outside the windows. One bad thing was that the walls were very thin, and you could hear when people whatched tv.
Near train station Small room
Everything all round made it good... Location, good parking, breakfast, value for money
The hotel staff were very kind and helpful. The accomodations were very clean.
Excellent value for money. Rooms clean and obviously recently refurbished. Spotlessly clean and cleaned and towel change everyday. Though they spoke little english staff were helpful and friendly. Location was great only a short walkto the centre of town and very close to the train station which provided quick and easy access into madrid. Only bad point was air conditioning in our room was broken (dripping water) and despite reporting it nothing was done. Air conditioning was a must as the windows in the room look out onto a covered corridor, not the street, so were like mini saunas without the air-con
The air con and garage were most appreciated, and the town itself was enchanting. The wash basin did not have a plug control installed.
Triple room too tight, no remote control to tv-set, bathroom needs refurbishment
We were visiting our son who is studying at the university in Alcala and wanted somewhere convenient to stay close to his flat. This hotel fitted the bill! The room and bathroom were clean and quiet.
Good location and helpful staff Good breakfast ih the morning Nice rooms at affordable price No wake up service
Clean room, excellent location, helpful staff Problems with English understanding by some members of the staff
Very basic, but adequate. Rooms somewhat neglegted - lights not working, taps very lose etc. Small things, but annoying.