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The hotel is very nice and clean. It´s completely new and the design is very nice. The room was big an clean. The breakfast very good.
Very modern, nice room with great appointments. Staff was helpful, some language difficulties. Room lighting was hard to figure out (switches)
- I did not like the layout of the room. It looked good but it was not very practical.
Location next to old town and business offices nothing
new, clean and with nice contemporary design located outside the town centre close to a junction and gas station - 10-15 minutes walk to the centre
Very convenient to Alcala and with parking on site was ideal for what we wanted. The entrance to the hotel was hard to find on our first visit but easy there after.
It was a nice modern hotel
Excellent location, close to all historic sites so easy to walk around. Car parking was ample in locked garage. Good selection of food in the cafeteria. No
Beautiful design of rooms, wonderful sense of space and very friendly staff. The price / quality ratio was very good.
Ultra modern and very near for sightseeing.
free parking was a plus, resturant was pleasant. no non-smoking rooms,
Very friendly, helpful staff. Front desk manned 24 hours. Free off-road car parking. 20 minutes walk from Alcala centre. This did not worry us in the slightest, but could be an issue with children or the elderly.
Very friendly staff Breakfast not very good. Please don´t use bimbo bread.
The hotel promotion pictures are old and misleading. The hotel is dark, dingy and not terrribly clean. The rooms reeked of cigarettes and the managers answer to our complaint about the 1 st room was to move us to another room, but only after spraying an obnoxiously sweet deodorizer to mask the tobacco odor. What a dive. The hotel also advertises being only 15 minutes from the airport, but upon check-in we were informed to leave an hour. Ended up taking more than 2 hours due to rush hour traffic and we missed our flight. We generally stay in budget minded hotels, but would not recommend that anyone stay here!
A very spacious, comfortable room. Welcoming and helpful staff. Good location, free parking and wifi. Very good price for the standard of accommodation and service.
The bedrooms were clean and bedding decent. Bathroom gave me a good shower which is very important to me. Nothing. I thought it was great.
The location was excellent. It was in the center of Alcala which is where most of the businesses were. The room had very uncomfortable beds and the room temperature was uncontrollable and extremely hot for our liking.
location expansive for services
Beautiful old building in the centre of a lovely historic town. Staff were rude and had no concept of good customer service.
The hotel was very central to the town, with all amenities close by. The bathroom was exceptionally clean and the staff were approachable. The hotle was very good value for money, and I would happily stay there again.
everything - perfect location and hotel
Cleanliness of the room, nice surroundings
Great Location.Spacious rooms.Friendly staff. Although a very good breakfast it was a bit chaotic as only one person seemed to be in charge of breakfast and the attached cafe and bar which was very popular.
Proximity to Old town. Comfort of hotel. Lovely old bar. Friendly staff. Access to hotel. Car park 10 minutes away.
hotel is close to center and main attraction (althoguh not properly a touristic city) Quality of breakfast was poor; room was a bit noisy as was on university square
The location in the historic centre of Alcala is excellent. Free wifi and a busy bar make this a good bet for a traditional central stay.
Location. Proximity to train station to Madrid.
Reception staff extremely pleasant and helpful. Food poor and expensive
Comfortable and quite, location is okay. the staffs speaks english Language barrier. No english TV channel.
good price, good value, clean and simple, easily accesible by public transportation, la garena is a lovely new area with lots of great restaurants and nightlife
Clean rooms and bathroom, comfortable beds. Easy access to main roads and the airport. Rooms are not soundproof. Hotel is next to a noisy shopping mall. Staff was rude and totally indifferent. We had terrible night because of noise and our request to change to a quiter room was rejceted, although we specifically demanded such in advance. Late-commers highly recommended to avoid this hotel, as no solutions to any problem would be offered. No WiFi in rooms, no refrigerator/minibar. Without bidet.
Everything was good here,staff were polite and helpful, the rooms were clean and comfortable and for what you got it was very reasonable, especially as we booked it last minute. Thank You. None
rooms were very comfortable and clean the noise outside the room was awful. both on the landing outside the room and outside the hotel itself, i could nnot sleep because of the noise.
Nice and helpful staff, good location next to railway station (by train it took 2-3 min. To get to the center), Waiter couldn't speek english, so it was difficult to talk to him; to little room - if you would like to stay in a room only for get some rest and sleep it's wonderful, but if you would like to work there during a day and eg: prepare something to eat in the room there is not enough space
It is ideally situated. Two minutes walk to the train station for Madrid. Surrounded by restaurants and bars. Easy to find. On the second night we asked for a table in the restaurant and were told to come at 21.00. By which time the only food available was a very sorry looking buffet and a Spanish dish of tripe. We walked out and went to one of the local restaurants, which was excellent.
fairly new and still clean, close to some restaturants, but far from the center of town, not within walking distance. The staff was discourteous, not customer friendly at all. Tended to become sarcastic and antagonistic when asking questions.
Comfortable and well presented room. Free non-alcoholic minibar. Reasonable fitness room for size of hotel (3 cardio machines, a collection of dumbells and a Turkish bath - access on request). Good choice/quality of continental breakfast items. Free Wi-Fi in lobby. The hotel location, next to the motorway, is over 45 minutes walk from the rail stations and the beautiful, old town centre of Alcala de Heneres (which is definitely worth a visit), although there is a local bus - number 7 - from the hotel to the town square (takes 20 minutes - €1 each way).
The wireless internet is only available in the lobby. For internet in the rooms you must pay!
it is a very nice hotel
it wasn't an iron or iron service in the room or even in the hotel an a 4 star hotel should have it
I had 2 complaints 1) the start of the slope down to the garage is too accute as I grounded my car on going over it. 2) you should introduce a Pequeno desayuno for those that whant a little more than just a cup of coffee
I am familiar with the location Definitely need to add comfort to their beds. The beds are extremely hard and not comfortable. They need new mattresses.
Very quiet place with a beautiful view. The golf course looked very nice too, though I didn't have opportunity to play. the swimming pool opens too late in the morning (11:00 AM) and *WAY* too early at night (7:00 PM???). It made it impossible for us to enjoy the amenity, since we were in Madrid most of the day.
Freindly staff, great value, neat and clean.
Friendly staff, free shuttle was on timeboth ways, very clean, very quiet. The buffets were awful. Tasted like processed or out of a box food. Not worth what you are charging. I would return but I would not eat here.
We stayed in Avant Torrejon for one night during our long trip. The hotel is close to the airport but you can sleep well and rest, because you don't hear anything.
Shuttle service,helpfull staff.
We toured Spain and stayed at 5 other hotels and hostels, and found this to be the best of them all. Providing the bufett was welcomed after a long day on the road
Comfortable, clean, free shuttle, value for money.
Excellent hotel at an excellent price. The van for the airport shuttle is small, so sign up early. New, nice and not expensive.
The hotel was modern, clean and the staff was excellent.
Very comfortable and ideal for Madrid Airport. Transfer also very reliable.
All very modern, friendly staff A little bit far from the airport, but they have a free airport shuttle service that is very good...
This Hotel offered convenience to Airport for early or late flights and airport shuttle (charged 10 Euros) which was most needed for my dawn flight. The accom is of very high quality and standard and rates with the best out there. WIFI in rooms and throughout hotel (free) was another blessing which is essential these days. Sadly there is little or no transport links to this hotel and nearest metro was Barajas, followed by long taxi ride to it. Free airport shutles could easily address this point however.
This was clean and the staff members were so kind, and there was free wifi, and the breakfast was fine as well. Also the candies which the staff put on the bed was delicious. I love it =] The shuttle between the airport and the hotel cost me 10 euros which is a little bit expensive when compare to the bus outside the metro of barajas station to the hotel for which just cost 1.65 euros, this is the no.211, and also takes only 15-20 mins to the the hotel from the station
very freindly staff helpfull and you get what you pay for location
The owners were so helpful...going out of there way to be accomodating.The hostel was very clean and there was parking. It was very convenient to the airport. The area it was in was industrial...not many places around to eat dinner.
breakfast was a bit meagre- toast, juice and coffee
Stayed for only about 8 hours between two flights but it was perfect for that. Driver picked me up at the airport and returned me the next morning. The hotel was very clean and quite nice for the incredibly reasonable price. Would highly recommend for quick layovers with a one night stay needed. Very little English spoken by the staff
I wish organizing the
Good service, clean rooms, briilliant staff and value for money- Great extra services like Parking and airport transfers and pick ups. Breakfast could have been better!
The staff was great, I came from a very stressing flight at 2 a.m. being ripped of by taxi drivers at Barajas Airport and the owner of the hostel was so kind and helpfull that the whole situation turned positive. was really the best it could happen that day for me.
Hotel was very clean and staff tried their best to help us The hotel is not in a central area hence you need to take the hotel bus to go to the metro or airport. However the hotel bus was very efficient
Handicapped Accessible and reasonable value for money The Staff while pleasant had a very poor command of english.The breakfast offered was a "joke"
All staff were extremely helpful and friendly. The hotel and rooms were all very clean. Hotel very convenient for Madrid airport. Only food served in hotel is breakfast. There are bars nearby but surroundings might seem intimidating to some people, but we found staff in bars and shop nearby to be very welcoming and friendly.
Friendliness of reception staff Breakfast not great
The hotel was in a good location just a few minutes (12) walk from the Town centre and I must say what a fanastic town centre Alcala de Henares is. I had no idea that I had chosen such a fantastic location! As other people have said the girls on the front desk are really really helpful. The hotel was clean, smart, and comfortable. The free wi-fi was great. The car park below the hotel was useful and I don't think over expensive at 9 euros a night - better than in the street. We used this hotel travelling down to Granada and on the way back. Being english I like my tea making facilities the hotel had no faciltites for this at all - in fact we found that none of the hotels we stopped at had these facilities so next time we will take a travel kettle. Mind you as a result we crossed the road and went to the bar in between the flats and had a couple of coffees and a lager for less than 5 euros plus a couple of tapas - completly spainish brilliant!
Friendly staff long way from rail station
The receptionist are very frendly and able to communicate fairly in english The Hotel restaurant is not in service to provide meal for the guest also at the end of my stay the hot water in the bathroom seize to function
The staff were very friendly and spoke very good English. They were also very helpful whenever I needed directions or taxis. The hotel was not much to look at from the outside, but the rooms were a very good 3 star standard on the inside. The breakfast was was not what I was expecting. It would normally include cold cuts, cheeses, eggs, etc. but these were not provided. Just bread and butter. Beware that it is about a 20 minute walk to the centre. This can be quite annoying until I realised that there are very few hotels closer to the centre than this. I would have been nice to have an information pack in the room as well as an English tv station.
easy to get to the centre of town need a better hairdryer
The rooms were spacious with a brilliant shower in the bathroom.The bus stop was literally outside the door.
Clean, quiet, value for money Poor parking on arrival, leading to dragging luggage from a very gloomy underground garage and entrance thro' "the back door" More street signs needed - no easy to find.
good staffs, clean and modern room,free under ground parking.nice dinner and the price is very reasonable. breakfast is 10 euro in spite of the information of the booking.com 5.5 euro.In the big city maybe this price is average? I prefer fruit or normal yoghurt.
Good location just outside Madrid - Good location for overnight stop whilst travelling south. Superb buffest breakfast was available and included in room price. Restaurant was closed so food was limited to cafeteria in hotel - not a great choice was available.
All was fine.
The Bar staff were fantastic & made up for all the trouble tryinf to find the Hotel at 10pm...... Ben, Aurelio & Daniella - excellent service & conversation!! Road sign directions were non-existent. It was very hard to find. When I rang for directions, the staff member didn't spak very good English & didn't know the area very well. We asked for a double room & got 2 single beds - not what one wants when one is on holiday with one's girlfriend!!
nice large room , easy to find, very expensive restaurant,
Convenient position for Madrid airport. Good eating opportunities close to hand.
Nice gardens in which to relax by a an excellent pool. Good sized terrace overlooking the pool & gardens Ridiculous however that we were not allowed by the bar/waiter to charge any of our drinks to the room and had to keep going back and forth with cash. Bizzarly when mentioning this issue at the time of our check-out the receptionist told me that this was not in fact the hotel's policy and we should have been able to charge our drinks & food to the room
Service, food, rooms, pool Location, but, I knew where it was in advance and since I had pets I had little choice
easy to find, nice swimmingpool (open air) surrounded by the rooms with terrace. Must be nice when warmer. New hotel. Excellent room. in industry area, close to noisy road (noisy if windows are open)
Excellent stop over when travelling to the south. Very comfortable. Easy rail connection into Madrid No problems
I liked the hotel, it was clean, the staff were helpful. Unfortunately it was to far from where our friends live to suit us.
Good budget hotel with very polite staff. Breakfast was adequate but have had better
When I asked for tea to drink with my breakfast I was told there wasn't any. I can't believe a large hotel had no tea bags!
Although not really in Alcala it was a 5 minute drive to the old town
New and clean.
I stayed at the Kris Alcala in early June and found it a most enjoyable experience. The hotel is easy to find and there are a good selection of bars and restaurants within walking distance. The hotel is modern and bright, the room was a good size, the bathroom was large. The breakfast was of .a very good quality with hot and cold dishes available. All in all,a very nice experience. A non-slip mat in the bottom of the bath would dispell any fears of slipping.
modern, efficient noisy background music
acessibilty,friendly staff room little small
The huge double bed - very comfortable. Room was very warm and we had to sleep with the window open as the heating/aircon control would not allow us to use the aircon only the heating. It was a little noisy as a result. There are two IBIS hotels in Alcala and the road signs direct you to the other one which is right at the other end of town. Could do with some signs to this one.
Good location for the trains, car park security excellent,
the environment and friendly staffs the room lacked facilities like fridge and internet facilities. you have to buy internet access
Nice rooms. Was not actually close to the airport, the cabbie said it was 20 km away. We arrived at 10 pm to the airport and we waited over an hour for the "free shuttle" which actually turned into a $55 cab ride once we realized the free shuttle was not coming.
Good, modern room/bathroom, good design. Gym small but good enough for a general workout. Food barely acceptable. Too high priced for being outside of Madrid (Torrejon is a town of its own, separated from the Capital)
I booked this hotel because of the free transfer which must be booked well in advance. We were picked up at the mini bus point outside terminal 1 and they returned us to the Airport at 4.30am the following morning. It was nice to have the stress of getting to the airport at that time of moring removed. An excellent service well done. The meal in the cafeteria was disappointing. I ordered a hot club sandwich with chips but it was cold when it arrived and my partner ordered a pasta dish which came when I was half way through my meal. When the pasta dish arrived it was shell fish with black pasta and my partner hates shell fish so he had to eat the rest of my cold club sandwich and I ate the pasta. An english menu would be useful
Nice hotel in a not so nice town
quality of room furnishing very bad airport shuttle availability. Did not book it before my stay and paid 2 x 30 euro return for taxi. Thin room walls.
Pillow menu - nice soft pillows. Nice shower room. Hotel did allow us to swap our first dinner for breakfast the following morning as we were due to arrive too late to have dinner on our first night. Half board was actually evening meal only, which had to be taken in the cafeteria (not the room). Cafeteria was noisy (loud TV) & smokey. Curtesy bus not available weekday nights or anytime over the weekend. Poor lighting late at night made getting into our room diffucult. No trouser press or DVD player in our executive room.
clean, very comfortqble room, great value, very good breakfast have to book shuttle in advance. when we got to airport, shuttle was in use and had to take taxi to get to hotel- clerk was not too helpful about any other choices- this was one of the reasons we stayed there.
Clean, comfortable, next to a few shops and restaurants, next to train/bus for Madrid centre No wifi in rooms. Internet based on cable connection - the cable was very short and had to sit next to television to use.
Modern decor and excellent bathroom plus location next to the train station but not at all noisy Slight odour in room (maybe floor polish as the floor was wood effect)
Friendly staff, nice room, free internet pc use. Gloomy corridors, uncomfortable bar area.
The Hostel is in excellent location, and the ambient is really nice (in fact far better than what I expected for a 2-star hostel!). Breakfast is excellent too. The hostel personell does not speak english. This isn't such a big issue as it may seem (I managed to get my breakfast anyway, and it was very good), but it's good to know this in advance.
Central location. Check-in friendly and efficient. Car-parking well accommodated. Free WiFi connection worked well. Well-maintained and clean accommodation For two northern Europeans, room and bed somewhat small. Quality of food and service in restaurant somewhat deficient. Breakfast (1 croissant, 1 cup of coffee, glass of orange juice) for Euros 7.50 somewhat over-priced - even when compared with Paris. Availability of tv stations - apart from two German language commercial stations, no foreign language stations.
The hotel was very clean and neat. Breakfast was delicious and was prepared for us in a timely manor! Wireless Internet was available and free to use. A computer was available but cost a small amount of money per hour. The room felt very secure when we were in them (see below). The bathroom was clean and looked like it had been recently remodeled. Room was quiet and the hotel was on a side street away from traffic. We had a private balcony (although not all the rooms did). Great hotel for the money! They cleaned our room and bathroom everyday! The staff didn't seem to be able to speak English, which was frustrating, however they were very nice. Our comforter seemed to be a bit old, but seemed relatively clean. Breakfast was not included in the price to stay per night and was 2 Euro per person, per day. You had to check in your key when you left which was (1) very annoying and (2) a potential security issue as anyone could walk up and ask for any key! Just don't keep valuables in your room when you are not there and let the staff get to know you so they don't give someone else your key! I have noticed a great number of hotels in Europe do this... Stupid idea!!!!
Great staff, good location.