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Cleanliness, friendly and helpful staff We were in a quad room and the fourth bed was a made up mattress on the floor which we found unsatisfactory.
The hotel receptionist on checking out was so cheerful and kind helping us with directions to where we were meeting up with friends.; She could not have been more cheerful.
Clean room even extra pillows provided. all staff pleasant and helpful. breakfast excellent.
Very warm welcome. Service excellent.
The hotel it self was quite good, clean and the staff good. Tv was a waste of time frozen picture on every channel. The food in the Brewers Fayre the first night was a disgrace. The Cheesy Cobbler I had was very poor hard as a rock bun and no cheese. My wifes Scampi were very poor almost burnt.
Staff very helpful hotel and room clean
The comfort of the beds
The staff were excellent,both polite and efficient. The pre booked room was located immediately and the access given with minimum of waiting time. Having seen adverts fr a room at £29 it was a shame that my single room was over £60 possibly due to lack of detail on the booking web site.
The courtesy from Staff and the freindly recption.
Being kept waiting for 15 mins by night staff who was in kitchen making a meal, at 12.20am,,, Hotel was great, need to employ people that will not let the team down.
Prompt and courteous both booking in and out. Clean, well presented and comfortable room The Sunday morning breakfast was quite chaotic. The flasks used for tea and coffee contained both but not separately ! At breakfast the previous day we were asked on arrival at the dining room what drink we wanted, tea or coffee and it was delivered promptly to the table. There was insufficient toast and quite a large queue formed.
The hotel was not very busy, but they still managed to put someone right above me
All staff - except reception- were very good, everyone greeted my Father and I with a smile and were very helpful and kind, even the cleaning team stopped what they were doing to greet us. The soup we had in the evening was excellent as were the waiting staff they went the extra mile The receptionist on duty at 21.15 on 10th November was disinterested, did not offer help or assistance with my disabled Father on arrival or help with the bags, I was given my keys with a curt explanation of directions, it was not until Alison arrived on the desk that we were given help or made welcome. There was a problem was with the room location when I moved to a cheaper rate room to be next to my father I was told I had to pay the same rate as I had booked on line, I was assured the problem with the difference in room tariff was sorted that night, when I checked in the morning nothing had been done. The morning receptionist was equally difficult and stated the booking fee problem was nothing to do with the hotel but was with the booking agent. When I contacted the agent this was clearly not so Eventually on leaving the hotel some concession was made which the receptionists said was impossible for them to do but a further refund of £40 for the first night in my view is required and I will be contacting the management over this matter
Had a king size room - nice and spacious Shower was too low - couldn't stand in it properly. Plates in the restaurant were all dirty and the staff member was unimpressed when I told him so.
use of swimming pool.breakfast
Very dated with real need for makeover and maintenance. Bathroom door didn't shut. Picture hanging off wall.
Good room size. Efficient room service. Needs complete modernisation/refit, or at least redecoration. No face towel/flannel in bathroom.
Very friendly helpful staff
freindly big rooms nice breakfast
There arn't any. This venue has no saving graces. We where greeted with a demand for money, and then shown up a steep flight of dirty stairs accessed through the pub bar. The room was filthy, the pillows a health hazard. We had to return downstairs to ask for towels, we supplied our own soap,The bathroom was a disgrace and obviously had not been cleaned for some time, there wasn't any toilet paper and once again I had to return to the bar to request some.The left over fried chicken left in the waste basket by previous tennents, and the stains in the toilet were witness to the fact that the bathroom had not been cleaned that day,and probebly for several days.To then discover that there was a rock band playing in the bar directly beneath our room untill one in the morning was the final straw.The foul languege eminating from the bar in the late afternoon while we were preparing to go out, was offensive to say the least.We had to stay out untill after one in the morning to avoid having to spend one more moment than was absolutely neccerssary in the discusting filthy hell hole.
Excellent Hotel Brasserie service was a bit lacking as we had to ask 3 times for our wine and it arrive after our starter.
The foyer and sky bar is lovely Reception staff were not friendly and considering the hotel didn't seem busy I was disappointed that I was given a small first floor room with a road view. Puzzled as to why the entrance is so far from the car park when there is another entrance much closer that is closed. I live locally to this hotel and frequent the sky bar often which I will continue to do and I definitely recommend a visit.. .. to the bar only!
Just everything. Staff are extrememly friendly with everything you need at the hotel.
The hotel is extremely stylish and plush. We stayed in a standard room, but it was plenty big enough and beautifully furnished. The restaurant food was excellent, and the staff were obliging when we asked for a dish that did not appear on that day's menu. I think the bathroom lighting could have been a bit better.
Excellent. Fantastic design, in particular the lobby area which is stunning. No swimming pool or Sp
Room excellent very comfortable, generally all necessary facilities were available ie access to the internet was very uesful, the staff were helpful and friendly nothing too was much trouble. I thought that the breakfast charge was excessive and not necessary taking into concideration the cost of the room.
Excellent hotel, a hidden gem...
The Aviator hotel is inspiring! Their attention to detail is a breath of fresh air. The cudstomer service is proffesional and personal!
Nothing was too much trouble an enjoyable stay. Its expensive
Nice clean western style hotel. Free internet. Very comfortable beds. Isolated location with respect to shopping and restaurants/pubs.
Good layout of hotel. Booking by net did not reach hotel,we were found diferent accomodation for part of our stay
Booked this hotel last minute and got an excellent deal, the room was fantastic, the staff were more than helpful, and there was an all you can eat english breakfast buffet! Wifi in the bedroom with an IPod dock so I could play my music in the room, iron and ironing board, everything I wanted was catered for. Would definitely stay here again if I'm in the area again! Nothing
the staff were very friendly and welcoming. the room was very warm and comfortable with stylish decour. Food was very good and alot of choice. more channels on tv
Nice clean friendly modern enviorment My husband and I both suffered with hardly any sleep during our stay due to the fact that the bed was just so hard and uncomfortable
quitenesss, cleanliness,fitness gym, 1-rooms had no heaters while tempreature was -4c, 2- hotel dosen't have shuttle to train station or flight safety school , 3-no fruits or cokies upon reception. 4- no toilets amienity what so ever
First class hotel. There are no bad points what so ever.
Nice modern hotel with great facilities. Liked the busy bar & having Starbucks in the lobby. Only shower in the room -no bath.
I liked the convenience of the location, near the shops, staff were very friendly, i was able to get food and drink whenever, the rooms were nice and clean ans comfortable nothing comes to mind
The room was extremely comfortable and the evening in the bar and dining was a pleasurable experience
Clean and comfortable room with friendly staff
clean and good food no
Connection to pub with good food. Good value for money. Only complaint would be the pillows that werent the most comfortable.
The staff were very friendly and were on hand to help as I was fully laden with baggage. There is no room service as the lodge is separate to the restaurant. This isn't a huge issue, but I arrived late and would have liked to eat and relax in my room.
Liked my stay
Staff were helpful and attentive Rooms were clean and comfortable Hotel address suggests Farnham but it is a bit outside Farnham, not easy to find and on a main road so location was not great if you wanted something in Farnham itself
The room was lovely and the staff were very friendly and helpful. The Pub next door was nice and the meals were good. A very nice place to stay.
Peace and quiet Friendly service Large spacious room - well equiped
Excellent condition facility well maintained and spotless stayed there on several occations an would not hesitate to recomend it to a friend jump in price from previous stay £25.00
The rooms were very clean on comfortable, the bar was lovely and relaxing Shame that the evening meal wasn't the best and expensive
The location was just what we needed to visit family, it was comfortable and clean Restaurant staff were very lax at keeping the buffet topped up and the Sunday carvery was the same, no vegetables for the carvery but plenty for the normal menu. Very poor.
The accommodation was superb and the staff very friendly and helpful
It was a lovely hotel, breakfast was good and fresh, restuarant was lovely
Staff were able to provide a room despite having no record of my booking on their computer. Have to walk outside in the cold around the building to the front from the accommodation for breakfast past the scruffy back doors to the kitchen.
Location. No better, and in some respects less good, than a Travelodge at more money. Characterless room, small bathroom with a horrible shower curtain - the type that tends to gravitate towards you when showering. Breakfast was a bit hit and miss, made worse because I did not receive my early morning call making me 40 mins behind schedule.
comfortable room, good food in the bar, convenient stop over for our trip up the motorway from Somerset
Location for where we needed to be The food was very poor standard and we felt the room and hotel needed some upgrading
the helpfull staff,the room being clean always looks nice. But best was peace & quiet Cannot think of anything
We had a lovely stay at the Ely Hotel. The staff were very nice.The room was very clean with lots of coffee, tea etc.Breakfast was very nice. There was a lot of choice on offer.We will stay at the Ely Hotel again. The restaurant is very good. Bed a bit lumpy.
The staff were very friendly and helpful, the room was clean and tidy Nothing
the hotel staff and facilites were excellent
Convient location with helpful staff
Room comfortable; clean; quiet; good facilities; Shower worked well; Good cooked breakfast Room gloomy, lighting poor; Bathroom floor tiles cracked and bathroom window would not open for ventilation; Toast and cooked breakfast all on one plate, no butter or margarine for the toast, Only one small cup of coffee served with breakfast
Breakfast the room, booked for a family of four and there were only three beds
I had a good feeling from the minute I entered the hotel. The staff were all polite and attentive and without attitude. The restaurant had a cosy ambience and the waiter was polite and attentive without being intrusive. The room was clean and comfortable. A minor point really, I found that turning on the taps for a shower awkward due to an immovable screen.
the price - too expensive for the quality...little rooms , no clim, TV remote control not working, no minibar, poor breakfast
The Staff were very helpful and pleasant. The room was clean and tidy and more than adequate for an overnight stay. Plenty of coffee sachets in room but only 1 milk.
Friendly reception, good location. very warm inside the rooms
A bit dowdy, needs a revamp of furnishings
The evening meal menu was exactly the same each evening an occasional change would of been welcome.
Location, The choice to upgrade to a quiet room The decor too modern and lacking in charm,small swimming pool
rooom very comfortable, and the food very good. Forgot to bring swimming costume, would have liked to use the pool, looked lovely.
Going for walks around the lakes. The quality of the food for dinner was excellent, but spoiled by having to eat alone in a side room behind reception. That we were unaware till arrival that the hotel had large weddings for both of the evenings we had booked.
the location and the peacefullness of the place we never had hot water which was so dissappointing
staff help for routes to cain manor wedding and early book-in help
The breakast room has views of the pond.That was very special. For the price the faciities were poor
Smell of smoke in non smoking room, room above unloading point for service vehicles, barrels delivered at 0730. Food poor in presentation and choice, same limited menu each night
The beds and the waitress was very helpful I have complained already: the cold showers, the meals, the lack of english speaking staff
Views from dining room. Quiet, peaceful location. Disappointed with quality of cooked breakfast.
Prompt room service and breakfast allowing for an early departure. Professional but friendly staff. Immaculate room. No
Only stayed one night and arrived late so didn't get to experience all the hotel had to offer. It is set in a nice location with nice grounds and nice traditional style building, the room was clean and had all standard facilities and had everything I needed. I didn't actually get a chance to use it, but the spa facilties and treatments looked good. Was slightly disappointed with the service at breakfast. Food was fine but the service was a bit slow as I had to ask several times for my coffee and only received it towards the end of the breakfast. This was not a major issue and may have just been due to it being a busy time
The staff were very freindly with us and our daughter. Food was excellent
This hotel was excellent in every way; it always is. None
We had booked this hotel as a surprise weekend for a friends birthday. The accommodation & facilities were lovely and the staff all very polite and helpful. We chose the hotel for its proximity to Ascot, for our day at the races and the staff arranged to keep our picnic lunch in cold store until we needed it the following day.We had a very enjoyable stay.
Room was excellent, staff were friendly.
Pleasant garden and chairs. Convenient location. Confusion regarding our room no.when checking in. A long wait to be seated for breakfast. No self service breakfast first 2 days and very small portions of scrambled eggs and toast. One butter for a table of 4 people!!
The quietness and privacy. The building and location were also great.
Breakfast was nice and plentiful Gym is more than ample Staff were helpful when i asked for local knowledge Location was picturesque and convenient Had to go from room to Bar during room service as i was not able to put the cost on the room and my details had not been taken nor requested on check in. Radiator noise kept me awake even when i switched off the heating, the flowing water through the system was a continual irritant.
almost everything bar staff slow in seving
Spa was lovely & the staff very helpful I have stayed before and had this same problem. The breakfast staff both times were unhelpful & quite surly, we had to wait about 20-30mins to order our coffee & breakfast & that was only after i kept asking the staff. There was a few if us & we seemed to be ignored. The last time we stayed the same thing happened & it spoilt the weekend as it is the last memory before you check out
Staff were friendly but lacked expertise and experience, okay for 1 or 2 night stop over but not really family friendly, not a lot to do at the hotel, had too get out and about to find fun and adventure for the children. We stayed a week and spent most of our time away from the hotel, probably wouldn't stay there again.
The service and food in the restaurant were both excellent. The vegetarian options for the cooked breakfast were very poor (basically the full English but without the sausage, bacon etc.)
convenient location for our needs. very enjoyable breakfast.lovely setting.Shame we could not stay longer none
it was pretty good value for money if you need to be in the Fleet area
There was a desert spoon holding the shower head together in room 10
I have criticised the Lysmoyne previously. On this occasion they were excellent in the way they looked after my mother during this stay, No
Friendly staff good food Very public areas
It had a pleasant outlook onto a lawn area. It was easily accessible on the ground floor yet sufficiently secluded to be reasonably quiet. On arrival the room was oppressively hot and it proved difficult to moderate this except by the expedient of turning the radiator off altogether. There was a persistent ticking sound, possibly associated with the heating system, that was disturbing. Provision of net curtains for daytime privacy would have been appreciated.
staff very helpful when deficiencies pointed out. Cold shower due to limited capacity of boiler during upgrade,
Nice quiet room, all the normal facilities. Good breakfast Cleaners were quite noisy in the morning, and knocked on door to see if they could clean the room instead of waiting until we had checked out.
Expected better from Holiday Inn,room smelling of damp and were dull.After 20min at reception,they did change my room but only had (so called junior suite ! extra £30 ) slightly larger room with 1970's sofa and tv. Not really much better, toilet was loose with cracked tiles in bathroom!. Hotels public areas were revamped, looks very nice and modern,only if rooms were half as nice !!!! but rooms are in poor state.I Was booked for 3 nights, But checked out on the sat morning.Paid little more 500yds down road 4star hotel ,looking over airport amazing hotel very modern with free mini bar with tv in bathroom and Bose music.So if you going to Holiday Inn (Don't). I am not a snob but expect clean bright modern room not something from the 70s 80s Very poor Hotel with facelift.
The attitude of the staff always eager to please. the fitness suite nothing
Very nice room, not like in another english hotels.Very good bathroom. The breakfast was really good. The reception and the main building of the hotel looks very expensive The room was a little bit too small. The long way to the room wasnt nice.
The best part of my stay was my massage wirh Sue. She is excellent. I was disapointed that the Steam Room & Sauna were not working.
Very helpful staff
Very friendly and helpfull staff
friendly good service drinks very very expensive
Overall good No elevator, would be an advantage to be able to indicate preference for a ground floor room
The room was comfortable and spacious and the staff were very polite and helpful and made us feel welcome at all times
I liked the large comfortable bed. nicely decorated room clean and warm superb television.nice clean bathroom. Nothing that I did not like.
pleasant and helpful staff no
Staff very friendly and helpful, did as the said they would at time of booking and gave us a larger room. Even called to book a taxi for us. Would recommend staying there. Inside could do with some new carpets and a bit of painting and it would be a beautiful hotel.
Some staff did not speak english
would have liked a menu in the room.
We liked the whole setting of the hotel. It was very relaxing and enjoyable. We found the staff very helpful.
Olde world atmosphere and very good Noisy floors and hard pillows
Bar prices were ridiculous
Very well trained staff, friendly and accommodating. This hotel requires a serious re furbishment. The room was dismal, the curtains were falling down and the shower delivered water that was too hot or too cold. The pipes leaked from the W.C when flushed as did the bath when taps were turned on. Everything is seriously dated, including the dining room whcih had chairs that were falling apart.When I was checking out another guest was complaining about similar things in her room. Shame on you Mercure.
Great location. Room contained all the basic facilities we required. Reception staff were helpful and happily provided a sewing kit to fix a button which had fallen off a shirt. Room is desperately in need of refurbishment. Threadbare carpet, bathroom in need of replacement, new tiles etc. Reception staff didn't know that the corridor to our room was closed for painting, so we had to retrace our steps and walk twice the distance. Not worth the price, except for the great location.
exelent service and a good breakfast
V.Obliging staff on desk, restaurant. Excellent breakfast/brunch open Sunday until 11.30.Dinner good, if a little lacking atmosphere in restaurant V.Difficult to locate, must input sat nav details. Not easily seen from adjoining main road.
Staff were helpful regarding early check-in request
Good value for money, very comfortable and excellent facilities.
nice hotel, nice rooms no facilities. for that amount of money expected facilities
This is a great little hotel for business and the lounge area demonstrated that. Business men everyhwere. The staff were incredible. I would go back in a heartbeat. For business it's a little off the beaten path.
I think the efforts of the staff all round made up for the shortcommings of the hotel generally. Considering Ramada Jarvis are regarded as 'High Level' hotels, unfortunately this did not live up to expectations with the room being noisy and small for a premium price. This compared to a Premier Inn made the stay not value for money.
Staff were very welcoming, friendly and efficient. Nothing was too much trouble. They all worked well together and are a credit to you. Room was comfortable if small, and breakfast was good. Didn't have time to use pool Window a bit drafty, so we could hear road noise
A very warm wlecome when we checked in at 12.30 am!
The room was comfortable, also the bar and restaurant. Service was excellent and staff friendly and professional. The sheets in my executive room had a couple of stains and holes.
Lovely people, anxious to please. Pleasant room. Not enough experience of hotel trade and hadn't ensured that everything was in place following their takeover of the business.
I enjoyed the service and friendliness of the staff nice and clean room and a good bed and shower!!
Close proximity to the town centre It was on a noisy road
nice rooms,nice breakfast,
Clean, good quality, food good, friendly No bath, just power shower
Personal attention n/a
The welcome, the ambiance and the breakfast.
Perfect for a couples getaway
Very helpful staff, Rooms are small for the cost.
Very personal and friendly staff, this small hotel with selected number of rooms makes you feel very welcome. The fact that there were proper duvets and that each room is decorated differently each having it's own style. And I loved the service that they bring your cuppa tea free of charge to your room. if anything, then the noise from the traffic but nothing that would stop me from booking again,
- Close to airport - Easy to listen next room conversation - separate hot and cold water tabs - no free wifi - no international tv Channels
We liked our stay here and will use this hotel again. Easy to find and car parking is good. Althougth we had a problem with the bed the hotel were very concerned about this in the morning.
The requirement was for an inexpensive weekend stay to visit family, your hotel fitted the requirement very well regarding location and price. No dislikes as such, perhaps a few more coffee and milk helpings in the room.
home from home , highly ecomended none
I liked the fact that it was easy and very relaxed, the restuarant was nice and friendly. The room was comfortable and relatively quiet, its a bit difficult as there is a lot of comings and goings. I like the fact you dont have to book out until 12 pm. The table in the double rooms could be a bit higher as it is usually used for either working on on eating/drinking on.
Unbeleivable value for money! Excellent standard of cleanliness & top value food!! There honestly was not any.
Good breakfast, friendly staff, clean and pleasant They had sold our room but eventually found one
The room could have been warmer for our arrival, as the weather was very cold and it took hours for our room to be at a comfortable temperature, we wouldnt recommend the restaurant, we thought the meals were not good value or had any flavour apart from the oil or fat they were cooked in.
Very friendly staff, excellent premier breakfast
leaving! dirty , carpets , bedspread, bathroom, poor breakfast selection, also there was no review on this hotel
Hotel good no complaints staff friendly and nice room every thing ok
Staff very helpful in preparing the room early for us. The room we were allocated was only adequate, and was in need of refurbishment.
Unfortunately we did not enjoy our stay at Farnham House. The room we were allocated was totally unsuitable as my travelling partner was elderely - the hotel had been informed of this prior to our arrival. Food was not good and rooms were cold and dated . The above.
Friendly staff. Nice breakfast. All very clean. Room to park the car. lovely gardens. The bed was quite firm, and I prefer a medium bed. There was quite a bit of noise from creaky floor boards above us, which I suppose is due to it being an old house originally. Some sound proofing would be nice. But on the whole fine.
E-mail informing us about a wedding at the hotel and then giving us a room away from the reception so as to avoid the noise. Early check in as we had to go to a wedding nearby and they booked a cab to take us to the wedding. The dinning room for breakfast was a bit cramped and the tea & coffee could have been a lot better.
The food was good, but nothing else We stayed in room No.15, which was appalling, the room is old, bathroom dirty with chipped sink, very hard to use the toilet, due to the slope in the ceiling, you had to bend backwards to get close. Access to bedroom very steep stairs, which are dangerous
Lovely location, friendly staff. Decor is horrendous. Food warmed up from frozen.
Relatively convenient location No, it was ok
Room well equipped and clean. Had little opportunity to utilise facilities so cannot comment further on that. Not particularly happy with the breakfast. Plenty off it laid out, but initially no staff present and no breakfast menu indicating options. For instance I would have prefered a light breakfast of a kipper or poached egg and haddock but was unable to determine whether this - or alternatives to scrambled egg - were available. Lovely bacon though.