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Very spacious apartment. Lots of room for storage. Well-equipped kitchen. Good location - easy to find and close to city and Albufera area. Hotel is well equipped but poorly maintained. Room floor is full of scraches and should be renewed already although hotel is relatively new. Cleanliness is not its strength - if you look under the bed and the corners. However I recon it is a good option as per value for money for families or groups of friends.
The room was huge. Included a bedroom, bathroom, living room and kitchen. Staff was very friendly and helpful. Nice location, near a Carrefour and a quick easy drive either downtown or to the beach. Would definitely stay here again. The window doors in the rooms are a little difficult to operate. Breakfast is across the street at another hotel and the menu could be improved a bit but its not to bad.
The apartment is very big and clean. Near the hotel are many shops with discount. kitchen was well equipped, if you wanted something you could buy from Carrefour, only 4 minutes away. I will came again here, i recomand! the chanels from TV. Missing decumentary chanels
Staff were very helpful with directions into Valencia Hard to locate due to road systems
comfortable spacious rooms, good breakfast swimming pool was unavailable, location
The spacious accommodation. Apartment was not equipped with cutlery. Sauna was not operating.
The rooms were comfortable and the staff friendly. It has a good location near the city and good link to the motorway. The free parking is an added bonus. Although the kitchen was adequate for our needs, we did miss the presence of a kettle and toaster.
The apartment was perfect!!! The smell around the swimming pool....
We were travelling with a 3 yr old child so we liked that the apartment was spacious with a living room and a bedroom. Big shopping centre, Mango factory outlet, carrefour and toy's r us were all nearby so it was very convenient. The floor was not carpeted and we there in winter so your feet tends to get very cold.
Good selection of shops and restaurants within 5 minute walk. ease of parking Lack of information. Restaurant closes in evening therefore no food avilable. For an aparthotel kitchen crockery etc was sparse.
comfortable!!!!!!! a nice big appartment!
comfort and general atmosphere distance from town centre not what id thught
Location, amplitude of facility Hot A/C, unused/noninviting pool area, closet doors stuck
nothing special It could use a facelift
Location. The hotel rooms are very dated now....
Clean There was no coffee maker in the room and no ice maker in hotel; for everything you had to go down to the bar and pay twice the normal and get water, or coffe, or tea.
location of hotel the airco was very poor and not able to change it yourself in the heat in the summer it is absolutly to hot in our room
Very good position for access to central Valencia Used the restaurant for dinner but very expensive
I'll never come back again. It is uncomfortable and dirty.
Near science and arts city. Nice room for a good price
The hotel staff were very friendly and spoke English. It is right next to the City of Arts and Science and a 15min walk in to the centre of Valencia.
We found staff very helpfull and friendly,Hotel was clean and food was very good. Hotel was situated in a very pleasant area, by the river bed and not too far from the beach which was very nice. We found that all the local transport was very good and compared to England very well priced. We enjoyed our stay very much. The only thing we did not agree with was when we decided to stay at the hotel for another 5 days because we liked it very much and also we were going to the Moto GP race. We found that the prices went up so high for that weekend.
Very centrally located. Nice and comfortable rooms.
The location was excellent. The staff were friendly and helpful. The breakfast was expensive. There were no tea or coffee making facilities in the room.
The friendly staff, the location of the hotel, the facilities. The cost of breakfast
Location is excellent. 3 minutes walk from the centre but in a quiet pretty square with a fountain and 3 good restaurants. Taxis outside. Good breakfast, freshly cooked to order if wanted. The room was comfortable but a little "tired" and the bathroom needed refurbishing. The room could have been warmer, mid-November and the heating was ineffective and there were a lot of windows and insufficient double glazing.
the location for its closeness to the historic old town
perfect allocation The hotel is a little bit old and I think 4* is too much for it.Plasma TV is ver very small.
breakfast in room was excellent and there wasn't extra price. the idromassage-swimming pool at the top of the hotel was closed.
Location during the day was good Location at night was scary... lots of guys walking around trying to talk you into visiting their strip clubs. Worst part about the hotel was we did not have any hot water either morning (and the cold water was tinted rust red). Called front desk and they assured me it was fixed. I'm not too smart but I can tell the difference between hot and cold water. The second night they offered me the opportunity to shower in another room (??). I complained to the manager during check out and he just apologized and restated his thoughts that it was fixed. There was no offer of a discount or elimination of a bar tab. I will not return.
Location was very good
Staff were very friendly and helpful, I was drunk for a lot of the time and they put up with me on many occasions.
Good central location: 5 minutes from subway and 10 minute walk from City of Arts & Science.
location and good price too small parking lot
The room was a good size and very comfortable with a good range of toiletries. The food was of a good standard and plentiful. Arrival by car is a problem as the hotel is on a bus lane.The access to the hotel car park is on a one way street which means going round the block. However Monday is market day and all roads are closed.Had to go down the one way street in opposite direction for access.
Although arriving at 0930 I was offered a room by very helpful receptionist. When I asked to move to quieter room it was no problem at all. The restaurant/cafeteria was of good qualitity and reasonably priced. Very comfortable bed with good sized bathroom. Sound proofing could be inproved between rooms. Road noise in rooms on the front.
Enthusiastic, helpful staff; appearance, design, & facilities of the hotel; convient location; cleanliness of room & hotel was one of the best ever encountered; nice residential area; dinner in restaurant was outstanding, and only 17 eu each, including bottle of wine and gratuity. This was definitely the best hotel we've stayed at, during our six weeks all over Europe. No internet access in room; expensive (15 eu per day) WiFi in lobby only; there is no excuse in this age not to offer at least lan connection in the room: most hotels, even low-priced, do offer this in first- and third-world countries. Also heat did not work, and the only thing the staff was able to do was send someone to turn the fan off.
location air condititioning not working in room
good modern hotel price on the last night 3 times more than previous nights ! .hotel is a bit 2 far from transport 2 city center, but taxis are inexpensive 5or 6 euros
Very clean room and public areas. Good restaurant and bar. Bar Breakfast buffet poor ..hot food did not look fresh.
room was too noisy, wifi difficult to configure. Breakfast was not good, and our sink was broke;
We spent 4 days here, and it was a good value for the money. Considering the poor exchange to the US Dollar - I felt that I got a great rate for the location and the quality of the room.
The breakfast was the highlight of our stay with a good and varied choice. Hard beds and poor air conditioning
Convenient location to attractions, and the best breakfast we had during our week in Spain. During our stay, we were at 3 different hotels and enjoyed our stay at the SH Palace the most. Parking is an extra fee at the Public Park. 2 twin beds pushed together do not make a king size bed!
all ok The price of the garage very espensive 29 € for 10 hour!!!!
The staff was friendly and polite. Parking.
good size bedroom and excellent bathroom.nicely situated hotel. Hotel very business orientated. Little tourist info,Excepting reception staff the rest were surly,a smile and a hola would be nice.No coffee shop, restaurant menu very limited. A 4star hotel yes a 5 star no.
A very good location for a walk to the center looking for historical notabilities or restaurants, as well as art & science museum area onthe other side. Very quick room service. No music in the room - no music channels like MTv or VH1 on TV,radio function on TV didn't work.
The Old Town, City of Arts and Science and Mestalla Stadium are all within walking distance and there is a direct bus route to the port and beaches. The immediate vicinity of the hotel is not very interesting.
Beautiful hotel, nice rooms, good hard bed, gorgeous bathroom, well located.
The hotel was fabulous, rooms spotless and well equipped. Very good location, breakfast although expensive was great, so much food to choose from. We would definately return again. no bad points
everything was first class. highly recommended no complaints .
The location is ideal by the beach and the city. It's a very beautiful recently totally restored hotel with a 100 years history, the food is truly fabulous. The floor in the room and bathroom is made of noisy laminate. The bathroom is very unusual, lots of design, not very practical.
This Hotel is not ready for the potential influx of tourists from outside of Spain. Information was not given for example Newspapers were from different countries were freely available each day but we were not informed of this until the third day of our stay. The bar does not display what drinks are available. I asked for scotch and they had to look in a cupboard behind the bar to find it. I asked the concierge if I could arrange a guided tourto various areas and he said none were available. These usually are from tourist hotels. There was no information supplied as to the hotel facilities. There were insufficient sun beds to accomodate all guests we were involved in the German method of ensuuring that we had a sun lounger for the day.
It was our honeymoon and the room we stayed had a beautiful sea view which we liked the most. The staff at the front desk were very friendly and helpfull also the minibar was free.
Really liked the big balcony. Great shower with multiple jets.
Stunning views of the sea including the America's Cup course.
I have wrote my preferances in advance to the hotel and they've followed all of them! Fantastic! Reception was very polite and everyone spoke English. Restorant: food was very good, everyone spoke very good English and were friendly too. The same about spa. Beautiful gardens around the hotel.The room was very clean, warm with airconditioning. Beuatiful bathroom, nice room itself. The metro from the airport stops 50 miters from the hotel and there are two bus stops nearby: bus number 19 and number 32 which are going to the centre. I liked the beach very much- very good if you have small kids: the sea is not deep. Lots of little restorants around the hotel. Hotel was absolutely the top point of my trip to Valencia! If you go to Spain please remember that not everyone speaks English. But if you agree to try to understand them, they will absolutely do there best to explane you everything. That was my experience. I never had any problem with language there!
good service,location,standards no tea making facilities in the room...and overnight carparking charge of 19 euros despite it being out of season
its location close to the city , on the beach,the splendid promenade, restaurants and the new docklands F1 area nothing
service and breakfast it was tohot i the rooms at night
Easy access to public transport into city centre. Near to the science and arts centre. Room small for two adults and a child. Carpet disgustingly dirty. No tea or coffee making facilities in the rooms. Got the room at a cheap rate so you get what you pay for. I have learned a valuable lesson.
Location We were very disappointed that the pool was not open and had not been for some time! We would not of stayed there had we known!!!
the hotel was nice and clean.the rooms were of high standard and the price was reasonable.
It's position not too far from the port (but not as near as I thought) and the old town centre . Staff extremely pleasant and helpful. A centre-of-town type of hotel (i.e. a bit cramped), but not in the centre of town (i.e. a bit in the middle of nowhere). Difficult to find. Hotel car parking is a bit of a pain. But no real complaints ....
The staff was really helpfull One day there was no warm water, we had to shower using cold water, and it was November
The hotel is near to the bus station and a turistic point
the hotel staff was extremely helpful, the hotel itself was very nice, and the location was great.
Staff was the most helpful and friendly of all the hotels I stayed at in spain. Location
The car parking was very tight for a larger car & I did not think the hotel was value for money
the location was good not clean
The room was spacious, stylish and comfortable, which gave very relaxed time to us. This hotel is located a bit out of centre but we did not find the location inconvenient. One metro line just behind of the hotel will take you directly to beach in 2-30 min, the other metro line (5 min walk) will take to city centre in 10 min. Food at the bar was excellent too. Free internet was of good service. Amazingly huge discount when we booked. Highly recommended for both holiday and business.
There was no information in the room regarding the hotel services available to guests. It was not close to the town centre
We paid for a luxury room and it was lovely The pool and jacuzzi were dirty and unusable
Hotel staff were friendly and very helpful. Facility was clean and the breakfast/lunch were very good. Location is alright and plenty of cabs were available but the metro was a few blocks away. Also, it is a bit of a hike to get over to the waterfront. The area felt safe however.
The free wireless, the gym, the staff, the comfort of the room Breakfast could be improved; more international tv channels would be useful
Since was the first time as Booking guest, I've got a very good room.. Good value for money Internet did not work on 10th floor. Little water came out of the shower
lots of light..which i like. yes, the first night the room in the afternoon was clean and tidy , but the second night , no body bother to fill up the fridge or clean the bathroom only they turn down the bed....all used empty bottled were left together with the dirty towel...unfortunatly , only the first night was the service appropriate...it is not acceptable form a 5 stars hotel ..
Excellent accommodation with 2 bedrooms. Good choice at breakfast and available between 7am - 11am. The swimming pool was 'out of action' for the duration of our stay - 5 days.
All : location, excellent services and facilities, exceptional value for money Nil
the feeling of being spoiled
It is a very nice hotel. Ideal for conference, business meetings.
The room was excellent- great bathrooms, very clean, very nice stay. Our bartender lady friend was very friendly, able to point us in the right direction for our travels. Thank you! N/a
Staff Being charged to park a car at the hotel.
Hotel was well appointed. Single room had a balcony which looked over the city The hotel is about a 30min walk from the centre of the old city and train station. Not too far (and there are plenty of busses), but given the size of Valencia there are plently of other options closer to the centre.
location was very good,for beach,shopping and visit the town. The balcony was very nice and very large with a nice view to Art Palace The room are very small even for only one person.And the bathroom has no space enough for anything. Is it claustrophobic!!
It´s a nice hotel! Rooms are bit too small...
I liked the location and the gorgeous view from the balcony, the mattress, the pillow and the sheets, but that was it. Unfortunately there were too many things I didn't like at this hotel. Firstly, the staff is highly professional and very helpful, but totally unfriendly; but then, this is what I've noticed generally about customer service in Valencia. Secondly, I didn't enjoy the dirty balcony, including the furniture, as I got my cloths dirty; I also wasn't happy to watch a bug crawling out of the bath tub. Thirdly, the use of a small space is not wisely used (at all) - on the contrary. The room might have been refurbished, but in a non-logical way, which makes the room uncomfortable; last, but not least: slow elevators (probably not the wisest programming?).
good hotel helpfull staff would recommend
The room was very warm. I could not get the air conditioning to work properly.
Good location. There wasn't any soap for washing our hands. Rooms are very very noisy. Breakfast and parking too expensive when it is so easy to find alternative solutions.
Friendly staff, late checkout no problem, Room exceptionally clean and perfect location! The 2 things I look forr in a room dissapointed me. Comfy bed & pillows, and good Shower. Bed was hard and full of springs. Pillows were paper thin. Shower went from freezing cold to hot and varied water pressure. These bad points took everything away from the good. Think twice.
Everything was good
Location and staff were super, breakfast was very good that they did not have free internet/wifi
Nice and clean place, services excelente and really in the middle of the city
LOcation and warmth at night TV could not be used without a E25 payment and no keele in the room
Its location, cleanliness, and friendliness of the staff
the room and the location
Spacious room,nice large bathroom. Comfortable with friendly atmosphere. A perfect location for city trip. I missed a large bottle of water in the room (complimentary or payable)
there was only smoking rooms available when we arrived as myself and my husband are not smokers we declined this room and were advised a non smoking room would be available in an hour. When we returned we were delighted to be told that we were to be upgraded to a nicer room. It was wonderful. Staff lovely and very helpful. Central location close to everything. I was disappointed in the spa. The girl was pleasant and helful myself and husband booked in i tried the celtic tradition thought it was quite a clinical invironment it was rushed and over very quickly she was working on her own and was moving from room to rooom between my self and my husband it was not as relaxing as other spa experiences i have used in hotels i have stayed in. I would not be recommending it as it is too costly for what we received
THe hotel staff were very helpful and friendly. The location of the hotel was excellent both with regard to the tourist spots, restaurants, and the train station. Our room was spotless. We stayed 5 nights and couldn't fault anything. We had a room located at the front of the hotel and there was no noise at night. The airconditioning worked very efficiently and could be controlled and was practically silent! IWe would certainly stay here again.
staff very helpfull,centrel area. no breakfast in price.no coffee use in room.
location was good! there's a big mall down the hotel.shopping was great.It was close to Arts and Science Center which I guess is the highlight of my Valencia trip. the or staff move so slow at the reception.Both in our check in and check out. no sense of urgency!
staff friendliness, honesty and helpfulness the other guests!!
The hotel was just FAB!!!The hotel is just on top of one shopping center full of restaurants!Realli nice|||
the bed not been sure were the front door was
Location Staff not friendly
This is a modern and comfortable hotel located on the top floors of a shopping center. So there is plenty of choices for restaurants. I highly recommend renting a bike form the hotel to take advantage of a vast bike path which is part of nearby L'oceanogràfic and the City of Arts and Sciences. Although the entrance and the lobby give you a feeling for a 4-star stay, I must say the room-furnishing is fairly basic without giving me much to talk about.
Welcome treats deliverd to our ro9om soon after arrival, use of gym in the shopping centre and free bottles of water in the room and replenished every day - fantastic! Location was further away form the centre of the citys than I expected and it was very difficutl to find out how to get into the hotel - the entrance was not clearly marked and we had to walk around the shopping centre a few trimes before we coudl find the entrance.
the design of the hotel was very modern and funky. Great location There was no mini bar
easy location and nice big rooms
perfect location no complaints
Location next to City of Arts and Sciences Not a 4 star hotel. No conditioner in the bathroom and very few other products one would expect from a 4 star hotel. Just soap, gel and shampoo and soap not replenished every day.
its proximity, to the city on one side and the park on the other
staff were very helpful
The hotel was central with just a short walk to both the historic centre and the new attractions. And also the no.1 bus stopped directly outside for visiting the Americas Cup complex. Although there is a public car park right next door it was very pricey. There were others quite close which were cheaper and if you get out early enough you can bag a free parking place in a road nearby.
Nice service, friendly staff and nice room. Location is excellent, close to all the nice restaurants and centre. The fact that, since it was wintertime, we couldnt adjust the temperature (airco is off in wintertime) in the room was very annoying. It was really hot in the room (22 degrees outside) and we had to sleep with the window open (really noisy.)The bed was also a bit too hard.
Clean, position. English knowledge level of personnel No free parking Noise
felt at ease and had a lovely view from the balcony
The hotel was conveniently located, clean and affordable. We were pleasantly surprised when we arrived. The room and the bathroom were spacious and it was easy to get around through the city from the hotel.
The room was stylish and comfortable with lots of room.
Location & Value for Money
very clean and comfortable. excellent location for sights.large ,bright clean room, very good value for money breakfast far too expensive so we went around the corner!
Service kindness and understanding Service at the breakfast and gastronomic need strong improvement for a 5 stars Hotel cathegory.
Most importantly for us was location and this one was pefect for exploring the city by foot Still some work being undertaken at the hotel, but nothing that cannot be put up with..
Attentiveness of staff and quality of interior design. Toilet arrangement in bedroom could be improved.
Good location, very good service, clean rooms. Room needs renovation (floor).
Comfortable, good service, good location
Very laid back and staff helpful & pleasant. Rooms good size and good selection of toiletries which was very useful as had to dump a few at the airport due to draconian measures of the uk airports
Very nice rooms. The staff was very good. It is very close to the old river which is now a park, and was very nice for running, walking and biking. Although there was an exercise room, it was very hot, and not conducive to exercising
The space in the room, the hotel staff were very helpful It was really diffiuclt finding the hotel street as it is above a pavement and not shown on the navi. There is absolutely no signs which the hotel must change
I did only 2 nights and b fast was good clean room nice b room and quiet nights There was no time to complain all was fine
Nice hotel with very modern facilities Opposite direction to the old city quarters.
Overall I was pleaswed with the hotel anmd the room was excellent. The breakfast was good and desk service was always helpful and useful. The pirce for what is was, was good The problem which is not the hotel's fault, is its location. Unless you are prepared to walk a lot (as I was), taxi is the only real mode of transport as the hotel located a long way from metro lines or the real city centre.
Clean rooms, and relatively quiet Extremely loud music across the road until 3.00am, but only on Saturday night.
the rooms were clean and tidy the cafe/bar area
Convenience of having parking and close to amenities and transport Breakfast was not as good as advertized, very limited choice, no fresh fruit and expensive for what it was
Very good staff, my congratulations.
Central location, clean room Breakfast buffet was terrible. Basic facilities but fine for an overnight stay.
very good location, free internet use, nice rooms and facilities Room in 1st floor was a bit noisy to the outside, staff was always correct but due to experience could be more friendly
Very good location and staff
Near a metro station (5 min on foot) Bad breakfast with low quality. Much noise at night in the room. The room was dirty with a bug in the shower.
Staff was great and very helpful and could speak good english unlike all locals. Room was very clean and comfortable. Very close to city centre by walk and 3 minutes away by walk to metro and hop on hop off stage. Would highly reccomend to someone with a low budget visiting Valencia ;) Altough it is a 3 star it is very close to a 4 star hotel.
clean and functional. helpful staff. very poor buffet breakfast, air con did not work