Pros (+) Great location, thoughtful and helpful staff, reasonable prices
4 stars
Grand Tien Shan Hotel
Photos of Grand Tien Shan Hotel
Overview
Hotel in Almaty with 2 indoor pools and a full-service spa Along with 2 indoor pools, this smoke-free hotel has a full-service spa and a restaurant. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Grand Hotel Tien Shan offers 78 accommodations with minibars and safes. Beds feature premium bedding. 100-cm Smart televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. 2 indoor swimming pools are on site along with a sauna and a fitness center.
Latest deals for Grand Tien Shan Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Grand Tien Shan Hotel
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee shop
- Business center
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Currency exchange on-site
- Hammam (Turkish bath)
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Dining
- Wine glasses
- Electric kettle
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Dining area
General
- Family rooms
- Inner courtyard view
- Mountain view
- Storage available
- Quiet street view
- Seating area
- Slippers
- Sofa
- Solarium
- Soundproofing
- Telephone
- Carpeted
- City view
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Additional toilet
- Bathtub
- Bidet
- Toilet
- Toilet paper
- Toothbrush
Accessibility and suitability
- Entire unit located on ground floor
- Hypoallergenic
- Hypoallergenic pillow
- Designated smoking area
- Non-smoking rooms available
- Elevator
- Accessible by elevator
- Upper floors accessible by elevator
- Upper floors accessible by stairs
Pool and spa
- Spa
- Indoor pool
- Steam room
- Spa and wellness center
- Massage
- Sauna
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Bedroom
- Extra-long beds (> 2 meters)
- Socket near the bed
- Sofa bed
- Clothes rack
- Wardrobe or closet
Parking and transportation
- Parking
- Airport shuttle (surcharge)
- Shuttle service (additional charge)
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Family friendly
- Babysitting or child care
- Cribs available
- Complimentary breakfast
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Beauty salon
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of Grand Tien Shan Hotel
8.4
Very good
1685 verified ratings
Wonderful
894
Very good
322
Good
224
Okay
86
Fair
61
Mediocre
46
Poor
52
Summary of reviews
Guests say
Guests appreciated the great location and helpful staff, highlighting the positive service experiences. However, many reviews pointed out issues with cleanliness and outdated facilities, indicating a need for improvement in these areas.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.4 out of 10
8 reviews
10 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's amenities?
The hotel offers a great spa, fabulous staff, and a comfortable bed, as mentioned in guest reviews.
Is the hotel suitable for families?
Yes, the hotel offers complimentary breakfast and babysitting or child care services, making it suitable for families.
What can guests expect from the hotel's dining options?
Guests can expect a great breakfast with variety, a restaurant, and a bar/lounge, as well as the option for food to be delivered to their accommodation.
How is the cleanliness of the hotel?
Guests have mentioned that the hotel is well-maintained and clean, with long hours of breakfast service and helpful and friendly staff who keep professionalism.
When is the best time to visit the hotel?
The high season is in August, offering a great opportunity to enjoy the hotel's spa, indoor pool, and other facilities, as well as the convenient location near many parks and restaurants.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests recommended choosing a room with a city view or a room with a balcony facing the city for a more enjoyable stay.
Consider Low Season Travel
March is mentioned as the low season, which could offer a quieter and potentially more affordable experience for those looking to avoid crowds.
Explore Nearby Attractions
The hotel's proximity to attractions like Almaty Opera House, Almaty Cathedral, and 28 Panfilov Heroes Memorial Park makes it convenient for sightseeing and exploring the city.
Check for Room Refresh
Some guests suggested that while the hotel is a bit dated, certain rooms may have been refreshed, so it could be worth inquiring about updated room options.
Take Advantage of Spa Facilities
Guests appreciated the spa and wellness center, including steam rooms, saunas, and a large swimming pool, for a relaxing experience.
Consider Bringing Water
Some guests noted that water bottles in the room were not consistently replenished, so bringing your own water may be helpful for staying hydrated.
Be Mindful of Room Selection
Guests mentioned that some rooms may have issues with heating and hot water, so it could be beneficial to inquire about these amenities before selecting a room.
Engage with Helpful Staff
Several guests praised the helpful and friendly staff, particularly those who provided recommendations and guidance for a pleasant overall experience.
Plan for Breakfast
While the breakfast received mixed feedback, it's advisable to be aware that vegetarian options may be limited, and the menu may not vary much from day to day.
Consider Alternative Accommodations
For those seeking modern facilities and a different atmosphere, exploring other hotel options in the area, such as Resident City Hotel, was recommended by a guest.
Location
115 Bogenbay Batyr Street, Almaty 050000
What's nearby
- Almaty Opera House0.3 mi
- Almaty Cathedral0.4 mi
- Zenkov Cathedral0.4 mi
- 28 Panfilov Heroes Memorial Park0.5 mi
- Republic Square1 mi
- The Central Museum1.2 mi
- National Museum of Kazakhstan1.2 mi
- Presidential Palace1.3 mi
- Almaty Central Stadium1.7 mi
- Television tower Alma-Ata2.2 mi
- Hippodrome4.1 mi
- Shymbulak Ski Resort8.5 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Grand Tien Shan Hotel
Low season | February |
|---|---|
High season | December |
Average price (weeknight) | $93 |
Average price (weekend night) | $71 |
When to book a room at Grand Tien Shan Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in AlmatyGood to know
Value for money | 8.2 |
|---|---|
Distance to city center | 0.8 mi |
Nearest Airport | Almaty |
Distance to airport | 8.2 mi |
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