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excellent buffet breakfast; swimming pool; helpful staff
hotel is very nice,beautiful area and a very nice and clean room.i raccomended for more than 1 day. the address on the website should be the one of the lift station, make thing easier with the car navigator. inside the hotel all the indications,brochure,menu or spa informations should be also in english
Courtesy of staff; wellness facilities, good half-board treatment....we'll definitely visit it again! Wellness facilities closing at 8.00PM....
the great 4 course set menu and no problems with outstanding vegan meals. rooms very comfy, staff friendly and helpful and a great barman/waiter with a terrific sense of humour - (thanks Pasti) disappointed the pool and wellness centre were being renovated. We booked this hotel primarily to have use of these facilities in case there was insufficient snow for skiing (which happened to be the case), but the hotel was advertised as having these facilities up and running.... still we managed to amuse ourselves
I liked everything.It was amazing!The view was perfect,the services was excellent.
Our suite-room had an wonderful amazing view. The interior of the room was very nice. The sparks restaurant is very nice too.( food id fine. ) The terrace in summer must be wonderful. Annex restaurant : Food was not that great for the money I expected. Tehnically perfect served, but for our tastea mixture of too many different spices. Servantes were too mannered.
The room was excellent. The staff friendly. The views magnificent and the location is great did not like the limited menus at restaurants.
The magnificent views, and high quality of hotel. Some of the staff didn't always seem they wanted to assist
Simply perfect hotel from all angles
The food was always excellent and beautifully presented and every member of the staff was courteous, efficient and friendly. No
the location the staff was unresponsive, distant,unwelcoming. Room size, decor, comfort level and service not in line with a 5 star hotel. Overall poor value for the money as the rate was high. Breakfast was not included with the room as with other 5 star hotels
Top quality management & staff service, excellent restaurant food and service and a very nice bar area with appropriate live music.
The hotel in general, staff and position of hotel. Hve stayed here 5 times in the past 4 months. Would not think of staying in any other hotel in the area. Nothing
Amazing location with beautiful view. Totally overpriced and overrated; doesn't deserve a 5-star classification in my opinion. The room was small and not particularly attractive, and had what was the most uncomfortable bed I've ever slept on; it was like a board. Unfortunately, there was a wedding taking place the night we were there, so we heard loud music until 2 AM. The breakfast was pretty chaotic and disorganized.
We have booked this hotel after reading the reviews on this website. This is indeed a very good hotel. The hotel staff was wonderful. The view was fantastic, the room was clean and quite. We had a very, very nice stay. We will come back.
location and facilitioes, its superb no
Beautiful view, fine service, charming room. The best in Central Switzerland. All in short walking distance
We really liked the location right on the lake and how quiet and peaceful it was. The only thing we did not like was the fact that the hotel was not completely non-smoking.
Great staff :) great location best spot and hotel in europe
I really enjoyed the treatment and the kindness offered by your personnel during the dinner in hotel's restaurant on the lake front. The way of welcoming at reception on the first day was a bit bewildering as the reservation was not in the system. Secondly, smell of cooking can be felt heavily during and after the meals in the hotel
location, absolutely beautiful place at the lake The hotel is at the waterfront, but our room had a view to the yard with the roof right under our window. We were quite dissapointed, and we would prefer to pay more for the lake view. Unfortunatelty this was not specified during the booking
The location is great. The hotel staff was very gracious and professional. The price is painfully high. The room was a bit spartan. Lack of in-room amenities such as coffee, iron/ironing board were inconvenient.
Booked a superior double room located at upper floors with excellent views over the mountains. Excellent location, ski shuttle in front of the hotel, fair breakfast though under a 4-star usually offers and a little bit overpriced but overall good hotel.
We liked the location and the breakfast.
The staff were excellent , extremely helpful and courteous , went out of there way to make you feel welcome Pillows ( if you can call them that ) . Shower head was useless
breakfast,friendly staffs and location sauna should be separate between man and woman.
The hotel is located near the town center and the ski bus pick up point. Very good breakfast facilities in the morning. Apart from lack of follow thru on promised adjustment of room rate for kids, the hotel has only one PC in the lobby for internet access. This is clearly not sufficient for for potentially 150 plus users.
Staff were very friendly, especially in the dining room. Very tolerant of children Cleaning staff could have been better
good sauna facilities
The staff was extremely friendly. The location is perfect, right in the center, with the ski bus in front of the door, ski school office and information center across the street, nice restaurants and a supermarket nearby. The swimming pool and wellness are perfect. We will return ! With our dog - he liked it too :-)
The bed was very hard and uncomfortable
Horrible and a highly overpriced hotel.. No services, no coffee maker in a hotel room rated 4 star. Also staff very ineffective.they charge05 francs for a bowl of hot water to sterilise the childs spoon. Everything.
The City hotel is quite central, while still being in a relatively quiet area. It is also very close to the beautiful lake and the ferry dock. The staff at the hotel were exceptionally friendly and helpful (on New Years Eve, no less) and even took the time to check weather reports for us to help plan our next day.
There was no refrigerater in the room in the 4-star hotel! Breakfast service was terrible!
- very friendy and helpful owner, good price/value relation, excellent geographical situation, easy access by train and boat, tips and hints given at the reception for daily trips (very relevant and helping to save time on research), amount of tourist information and competence exceeding this one from local tourist office Breakfest staff can make more effort in speaking foregin languages, however friendliness makes up for this little issue.
location within the city, quiet and staff was helpful. nice breakfast
Within walking distance of the lake and town. Rooms are basic with no restaurant on site but there is a restaurant / bar next door. Breakfast served next door - cold buffet only Wash basin in room, not in bathroom. Expensive internet
staff were friendly and helpful. owner excellent chef patron. local specialities on menu were very good. good location. room was not four star. no handbasin near toilet. beds were not that comfortable. car parking limited spaces.
Excellent price/quality index. (2 rooms for young family for the price of a double room). Pleasant and good employees. Very nice breakfast and a terrific Italian restaurant next door. Very near to the lake with a nice place to swim and children playground.
comfortable room; central location (I did not have a car); good choice at breakfast Lighting in restaurant - fitted with spot lights: some areas too bright, others too dull. Technology more suited to night club!
Carring staff it might that in some cases the fact that ther is no 24 reception atendancee may create a bit of problem
The level of service of the Staff is Excellent. They really could not have been more helpful or nicer. We would go back just because of that.
A wonderful experience. We have visited the hotel three times in the past and will stay there again
The service was warm and very efficient. The food was first rate. And, of course, the setting was marvelous, very restful. Everything was perfect.
relaxed stay do nothing
I like it because it,s small and that it is a family business but offers alot -good food and wellness
Very friendly atmosphere, very clean and well cared for. Very welcoming and extremely pleasant stay with many additional small touches, eg robes, slippers and leaving gifts. Nothing that we did not like, but we did request some further written details regarding routines, times and services available within the hotel.
The staff were friendly, the hotel was lovely and quiet and the views, well what can I say, breathtaking. As a female, business traveller, this hotel gave me a warm, comfortable feeling, as did the staff. I will definately return. A rare find. The only downside is the cancellation policy. Business dates often change and I can never give 30 days notice. If this was to be a regular stop for me, it would have to be flexible, to about 24 hrs for changes.
friendliness of hotel staff, familiar atmosphere If you expect a modern, state-of-the-art building, then you are at the wrong place.
Apart staff which was very kind all other in this hotel is very, but very far from 4* standard. Coridor was cold and smelly, room was cold, heating in the bathroom was not working, picture on the presentation shows only anex to the hotel (wellness&spa) but not hotel, pictures of the rooms were far, but very far from the our room.
The panoramic view from the room, the friendliness of staff and the superb location No
general cleanliness around and friendly staff no
The Spa, good restaurant, quiet, exactly what we were looking for
Balcony view of lake was big bonus and the spa is great for when the weather is bad. Pillows were horrid
I stayed at the Hotel Gerbi and thought that the service was slow and the food not up to the price - the breakfast was good, but when we said the the coffee was not hot enough, we were treated very unfriendly afterwards Our glasses of the night before were still in our room at 12.00 the next day.I can not answer the next questions as I have not seen any reviews