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The seats and leg room are a joke

Horrible service. Flight was delayed and the don't even offer eatwr

Voo longo nem mesmo água ou gelo é servido, se quiser tem que pagar. Embarque é péssimo, mau atendimento.

50% of flights book with Avanca have issues either reschedualed cancelled and their actions further supports their poorly managed airline do not use them only if there is no other options

The only thing I like about Avianca is that it is the airline of last choice and they never disappoint my expectations

Avianca is worse than other budget airlines

Pros: Puntualidad

Cons: Quise comprar un equipaje 3 dias antes, la app es malisima, trate mil vecss Imposible siempre fallaba Lleve al aerop los comorobantes e igual mw cobraron el Doble, la gerete una maleducada me trato super mal, me pidio comprobantes, le mostre y no hizo nada Horrible atencion!!!!?? Desastre

Pros: Flight cancelled at last minute still awaiting refund to my credit card. 4270 xxxx xxxx 9954

Cons: We understand the problems with cancellations but refund online after phone agent said that was the only way is still missing.

Cons: My wife lost the fly for delay in the first fly from Cúcuta to bogota

Cons: We were not allowed to check my bag in line 2 hours early. Time listed on e boarding pass was at gate but we were in line 2 hours early and not alerted to get put ahead in lines. Misleading us and 3 others we knew of to not allowed to check bags or go to gate. Had to rebook next available 1 1/2 days later.

Pros: Crew was ok.

Cons: Four people at the desk in the check in as area, totally insufficient for the whole operation in a busy day.

Pros: But this time everything was organized

Cons: Put the same way that’s its right now each get out by groups

Pros: Flight was on time

Cons: Food was horrible and no drink options. I hate diet soda yuck

Pros: The plane was on time

Cons: Food was horrible. No drink options.

Pros: The puntuality

Cons: Possibility of entertainment in the plane

Cons: I purchased a fully refundable ticket. When the flight was canceled I got squat. Eventually got a voucher from Avianca. I paid for a ticket to get money back, not a voucher. Kayak where is my money!