Avianca (AV) - Read Reviews & Book Flights

IATA Code	AV
Routes	167
Top Route	Bogotá El Dorado to Medellín Jose Marie Cordova & other airports
Airports Served	58
Top Airport	Bogotá El Dorado

Recent Reviews

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Negative

Find reviews that mention:

customer service

flight was delayed

business class

great service

flight was on time

flight attendants

good food

great flight

la comida

connecting flight

hour delay

crew was friendly

good entertainment

flight was cancelled

best airline

seats were comfortable

nice crew

5.0

Pros: Ay the counter they were nice

Cons: Food was the worst and service from flight crew was Poor

Reviewed May 2019

review from
5.3

Pros: I don t know what hapen with Avianca. The Atencion in bussines Class is bad and the food is to poor

Reviewed May 2019

review from
10.0

Pros: Service

Cons: Na

Reviewed May 2019

review from
10.0

Cons: I could not choose a better airline, everything was excellent

Reviewed May 2019

review from
10.0

Cons: I can’t tell nothing more about, cause everything was really excellent

Reviewed May 2019

review from
10.0

Pros: the flight was on time

Cons: nothing

Reviewed May 2019

review from
7.6

Pros: Seats were comfortable.

Cons: Breakfast. The eggs were scrambled but not very runny/not fully cooked. The representative at the avianca counter at check-in in Cartagena airport threw the passports on the counter twice instead of placing them on the counter or handing them directly to us. Lack of professionalism.

Reviewed May 2019

review from
10.0

Pros: Avianca is always a pleasure to fly.

Reviewed May 2019

review from
10.0

Pros: We were well cared for on this flight. Treated like people and not cattle, a big change from other airlines.

Reviewed May 2019

review from
8.0

Pros: El avión

Cons: Las muchachas

Reviewed May 2019

review from
4.6

Cons: The issue I had was with a flight delay, our flight was delayed by 2 hours, we had no time to make connecting flight in BOG, I cant physically run, missed my flight, gate was too far away, voucher was invalid, BOG took my water, only alcohol in BOG, little to no water, so avoid or get dehydrated!

Reviewed May 2019

review from
2.0

Pros: nothing, it's like a bus with wings.

Cons: attention, food, entertainment.

Reviewed May 2019

review from
4.8

Cons: There was a delayyyyy pffff, 1.30h in the plane waything and then 20 min flying

Reviewed May 2019

review from
9.3

Pros: Sitting in the back places, away from bathroom nobody is disturbing you specifically in 2-4-2 configuration of A330

Cons: Flavorless for cooked food

Reviewed May 2019

review from
10.0

Cons: A pillow!!!

Reviewed May 2019

review from
10.0

Cons: On time, upgraded

Reviewed May 2019

review from
6.0

Pros: Crew

Reviewed May 2019

review from
3.0

Pros: The kids movie selection was still good.

Cons: There were no barf bags on hand, the food was an option between some disgusting eggs floating in water or a yogurt with some not great granola. Customer service was kind of non existent.

Reviewed May 2019

review from
3.6

Pros: The movie selection for children and adults was fine. The peach juice was good too.

Cons: The food was absolutely the most disgusting plane food I’ve had. I mean, airplane meals aren’t ever really that great but this was particularly foul. Also they should really stock the seat pockets with the nausea bags especially with all the turbulence over the Andes.

Reviewed May 2019

review from
8.0

Pros: Great plane, entertainment and nice plane crew.

Cons: The staff at the gate was not so nice when boarding.

Reviewed May 2019

review from
6.3

Pros: The plane was spacious and clean

Cons: One of the attendants during the boarding process was very rude with the people, they overbook the flight and got overwhelmed and transmuted that to the customers, the flight was delayed

Reviewed May 2019

review from
10.0

Cons: It was a great flight, on time and the crew cabin attention so well

Reviewed May 2019

review from
8.0

Cons: Been on time, flight with 15 minutes delay

Reviewed May 2019

review from
8.6

Pros: Comfortable aircraft!

Cons: Food can be better, very long lines at the airport.

Reviewed May 2019

review from
8.0

Pros: The screens to watch movies are too small and not all of them were lowered to be able to watch at a closer distance.

Cons: The

Reviewed May 2019

review from
3.3

Pros: Seats comfort

Cons: Food. Crew attention. Airport assistance. Boarding times. Take off on time.

Reviewed Apr 2019

review from
3.3

Pros: Seats comfort

Cons: Crew attention. Food. Airport assistance. Boarding times. Take off on time

Reviewed Apr 2019

review from
8.0

Pros: Lounge bogota

Cons: Food

Reviewed Apr 2019

review from
2.0

Pros: Airline delayed, kayak didn’t have any info Lost my business meeting in LA, stuck 24 hours in Colombia

Cons: Above

Reviewed Apr 2019

review from
8.0

Cons: flight was delayed 30 mins

Reviewed Apr 2019

review from
3.3

Pros: Honestly the was the worst flight experience

Cons: Both flights where delayed. Nothing given back or offered to us for this. I had to cancel clients and loosing money

Reviewed Apr 2019

review from
10.0

Cons: On time

Reviewed Apr 2019

review from
4.0

Pros: Almost anything

Cons: Offer additional food option to buy, common a 10 hour flight with any snack or Alcoholic beverages common!

Reviewed Apr 2019

review from
8.0

Pros: Good service from the crew and the boarding process was made quick and punctual.

Reviewed Apr 2019

review from
2.0

Cons: If there is a delay don’t schedule new flight at midnight ,

Reviewed Apr 2019

review from
3.6

Pros: The crew was accommodating

Cons: The seats were uncomfortable and they changed my flight 3 times

Reviewed Apr 2019

review from
7.0

Pros: The seats were comfortable, I loved that I could take 2 checked pieces of luggage instead of one

Cons: Avianca’s people in Colombia were not very friendly and helpful, since I do not speak Spanish it was very hard to get the accurate information related with my delay flights, every one of my flights was delayed

Reviewed Apr 2019

review from
7.3

Pros: Ir was ok

Cons: It was noisi. Entertaiment components are bad.

Reviewed Apr 2019

review from
10.0

Pros: everything was excellent

Cons: everything was excellent

Reviewed Apr 2019

review from
2.6

Pros: Crew was nice

Cons: Delayed. Then took for ever to get a finger. Then had to be pulled back and 55 min to get luggage. Unacceptable

Reviewed Apr 2019

review from
3.6

Pros: The food and entrainment good

Cons: The crew, and services

Reviewed Apr 2019

review from
2.0

Pros: Just anything. I have better trips taking a crowded bus.

Cons: They had 3 boarding trips in the same gate it was a mess, the saddest sadwichch with the mediocre orange juice was the best option, angry crew.

Reviewed Apr 2019

review from
3.3

Pros: They didn't do anything more than a low cost line, and they aren't!

Cons: Better, food, beverage's, and happier personal, they look like they gonna be sick.

Reviewed Apr 2019

review from
8.8

Cons: Make sure non-Spanish speaking travelers know what's going on, Please repeat announcements in English.

Reviewed Apr 2019

review from
8.0

Pros: The crew was friendly, neatly manicured, and smiling. They made sure I was comfortable and answered any questions I had.

Cons: Make sure to repeat announcements in English if possible for non-Spanish speaking passengers

Reviewed Apr 2019

review from
8.0

Pros: Delete

Cons: On time

Reviewed Apr 2019

review from
2.0

Pros: Politeness

Reviewed Apr 2019

review from
3.0

Cons: They delayed my flight added another stop didn’t get back to LA till midnight when I should have been home for dinner.

Reviewed Apr 2019

review from
2.8

Cons: Avianca customer service and reliability is terrible. I fly a lot and the lack of care for customers is incredible. Lot of dressing up employees but clearly the company is not doing well. Everyone at the airport with complaints for complex rebooking.

Reviewed Apr 2019

review from
9.2

Pros: It departs in time and all was great!

Reviewed Apr 2019

review from
3.3

Pros: The seating was comfortable

Cons: Crew was not friendly. Frankly being on time would have been great. The extreme delays were unacceptable.

Reviewed Apr 2019

review from
3.3

Cons: Avianca is notoriously late. To be delayed for over 3 hours was extremely unacceptable. This is the last time I will fly Avianca. I would prefer to pay more for another airline than to save money nd risk being delayed. Never again.

Reviewed Apr 2019

review from
10.0

Pros: Good service

Cons: Food

Reviewed Apr 2019

review from
6.0

Pros: Decent food on long-haul flight, and good entertainment.

Cons: The flight crew was an hour late. Therefore our flight was delayed and we missed our connection. They then separated me and husband on our next flight and put us in the back of the plane. No one apologized once and the entire crew appeared quite indifferent and unfriendly.

Reviewed Apr 2019

review from
6.3

Pros: Entertainment system, boarding

Cons: Bogotá Avianca baggage handling. It took 45 minutes to get the bags

Reviewed Apr 2019

review from
8.0

Cons: Avianca food in national flights is non existing. Not even for purchase. Other than that flight was pretty good indeed.

Reviewed Apr 2019

review from
4.0

Pros: The crew was very professional and accommodating

Cons: TVs on plane were not working...food was cold.

Reviewed Apr 2019

review from
9.0

Cons: more drink options

Reviewed Apr 2019

review from
6.3

Pros: Only one crew member had common sense

Cons: Teach or show the crew member that they need to come up with solutions and not to say “there are rules on the plane that need to be follow”

Reviewed Apr 2019

review from
8.0

Pros: I was flying with kids and they called us to board first

Reviewed Apr 2019

review from

10.0

Pros: Service

Cons: Na

Reviewed May 2019

review from
10.0

Cons: I could not choose a better airline, everything was excellent

Reviewed May 2019

review from
10.0

Cons: I can’t tell nothing more about, cause everything was really excellent

Reviewed May 2019

review from
10.0

Pros: the flight was on time

Cons: nothing

Reviewed May 2019

review from
10.0

Pros: Avianca is always a pleasure to fly.

Reviewed May 2019

review from
10.0

Pros: We were well cared for on this flight. Treated like people and not cattle, a big change from other airlines.

Reviewed May 2019

review from
9.3

Pros: Sitting in the back places, away from bathroom nobody is disturbing you specifically in 2-4-2 configuration of A330

Cons: Flavorless for cooked food

Reviewed May 2019

review from
10.0

Cons: A pillow!!!

Reviewed May 2019

review from
10.0

Cons: On time, upgraded

Reviewed May 2019

review from
10.0

Cons: It was a great flight, on time and the crew cabin attention so well

Reviewed May 2019

review from
8.6

Pros: Comfortable aircraft!

Cons: Food can be better, very long lines at the airport.

Reviewed May 2019

review from
10.0

Cons: On time

Reviewed Apr 2019

review from
10.0

Pros: everything was excellent

Cons: everything was excellent

Reviewed Apr 2019

review from
8.8

Cons: Make sure non-Spanish speaking travelers know what's going on, Please repeat announcements in English.

Reviewed Apr 2019

review from
9.2

Pros: It departs in time and all was great!

Reviewed Apr 2019

review from
10.0

Pros: Good service

Cons: Food

Reviewed Apr 2019

review from
9.0

Cons: more drink options

Reviewed Apr 2019

review from

7.6

Pros: Seats were comfortable.

Cons: Breakfast. The eggs were scrambled but not very runny/not fully cooked. The representative at the avianca counter at check-in in Cartagena airport threw the passports on the counter twice instead of placing them on the counter or handing them directly to us. Lack of professionalism.

Reviewed May 2019

review from
8.0

Pros: El avión

Cons: Las muchachas

Reviewed May 2019

review from
8.0

Pros: Great plane, entertainment and nice plane crew.

Cons: The staff at the gate was not so nice when boarding.

Reviewed May 2019

review from
8.0

Cons: Been on time, flight with 15 minutes delay

Reviewed May 2019

review from
8.0

Pros: The screens to watch movies are too small and not all of them were lowered to be able to watch at a closer distance.

Cons: The

Reviewed May 2019

review from
8.0

Pros: Lounge bogota

Cons: Food

Reviewed Apr 2019

review from
8.0

Cons: flight was delayed 30 mins

Reviewed Apr 2019

review from
8.0

Pros: Good service from the crew and the boarding process was made quick and punctual.

Reviewed Apr 2019

review from
7.0

Pros: The seats were comfortable, I loved that I could take 2 checked pieces of luggage instead of one

Cons: Avianca’s people in Colombia were not very friendly and helpful, since I do not speak Spanish it was very hard to get the accurate information related with my delay flights, every one of my flights was delayed

Reviewed Apr 2019

review from
7.3

Pros: Ir was ok

Cons: It was noisi. Entertaiment components are bad.

Reviewed Apr 2019

review from
8.0

Pros: The crew was friendly, neatly manicured, and smiling. They made sure I was comfortable and answered any questions I had.

Cons: Make sure to repeat announcements in English if possible for non-Spanish speaking passengers

Reviewed Apr 2019

review from
8.0

Pros: Delete

Cons: On time

Reviewed Apr 2019

review from
8.0

Cons: Avianca food in national flights is non existing. Not even for purchase. Other than that flight was pretty good indeed.

Reviewed Apr 2019

review from
8.0

Pros: I was flying with kids and they called us to board first

Reviewed Apr 2019

review from

5.0

Pros: Ay the counter they were nice

Cons: Food was the worst and service from flight crew was Poor

Reviewed May 2019

review from
5.3

Pros: I don t know what hapen with Avianca. The Atencion in bussines Class is bad and the food is to poor

Reviewed May 2019

review from
4.6

Cons: The issue I had was with a flight delay, our flight was delayed by 2 hours, we had no time to make connecting flight in BOG, I cant physically run, missed my flight, gate was too far away, voucher was invalid, BOG took my water, only alcohol in BOG, little to no water, so avoid or get dehydrated!

Reviewed May 2019

review from
2.0

Pros: nothing, it's like a bus with wings.

Cons: attention, food, entertainment.

Reviewed May 2019

review from
4.8

Cons: There was a delayyyyy pffff, 1.30h in the plane waything and then 20 min flying

Reviewed May 2019

review from
6.0

Pros: Crew

Reviewed May 2019

review from
3.0

Pros: The kids movie selection was still good.

Cons: There were no barf bags on hand, the food was an option between some disgusting eggs floating in water or a yogurt with some not great granola. Customer service was kind of non existent.

Reviewed May 2019

review from
3.6

Pros: The movie selection for children and adults was fine. The peach juice was good too.

Cons: The food was absolutely the most disgusting plane food I’ve had. I mean, airplane meals aren’t ever really that great but this was particularly foul. Also they should really stock the seat pockets with the nausea bags especially with all the turbulence over the Andes.

Reviewed May 2019

review from
6.3

Pros: The plane was spacious and clean

Cons: One of the attendants during the boarding process was very rude with the people, they overbook the flight and got overwhelmed and transmuted that to the customers, the flight was delayed

Reviewed May 2019

review from
3.3

Pros: Seats comfort

Cons: Food. Crew attention. Airport assistance. Boarding times. Take off on time.

Reviewed Apr 2019

review from
3.3

Pros: Seats comfort

Cons: Crew attention. Food. Airport assistance. Boarding times. Take off on time

Reviewed Apr 2019

review from
2.0

Pros: Airline delayed, kayak didn’t have any info Lost my business meeting in LA, stuck 24 hours in Colombia

Cons: Above

Reviewed Apr 2019

review from
3.3

Pros: Honestly the was the worst flight experience

Cons: Both flights where delayed. Nothing given back or offered to us for this. I had to cancel clients and loosing money

Reviewed Apr 2019

review from
4.0

Pros: Almost anything

Cons: Offer additional food option to buy, common a 10 hour flight with any snack or Alcoholic beverages common!

Reviewed Apr 2019

review from
2.0

Cons: If there is a delay don’t schedule new flight at midnight ,

Reviewed Apr 2019

review from
3.6

Pros: The crew was accommodating

Cons: The seats were uncomfortable and they changed my flight 3 times

Reviewed Apr 2019

review from
2.6

Pros: Crew was nice

Cons: Delayed. Then took for ever to get a finger. Then had to be pulled back and 55 min to get luggage. Unacceptable

Reviewed Apr 2019

review from
3.6

Pros: The food and entrainment good

Cons: The crew, and services

Reviewed Apr 2019

review from
2.0

Pros: Just anything. I have better trips taking a crowded bus.

Cons: They had 3 boarding trips in the same gate it was a mess, the saddest sadwichch with the mediocre orange juice was the best option, angry crew.

Reviewed Apr 2019

review from
3.3

Pros: They didn't do anything more than a low cost line, and they aren't!

Cons: Better, food, beverage's, and happier personal, they look like they gonna be sick.

Reviewed Apr 2019

review from
2.0

Pros: Politeness

Reviewed Apr 2019

review from
3.0

Cons: They delayed my flight added another stop didn’t get back to LA till midnight when I should have been home for dinner.

Reviewed Apr 2019

review from
2.8

Cons: Avianca customer service and reliability is terrible. I fly a lot and the lack of care for customers is incredible. Lot of dressing up employees but clearly the company is not doing well. Everyone at the airport with complaints for complex rebooking.

Reviewed Apr 2019

review from
3.3

Pros: The seating was comfortable

Cons: Crew was not friendly. Frankly being on time would have been great. The extreme delays were unacceptable.

Reviewed Apr 2019

review from
3.3

Cons: Avianca is notoriously late. To be delayed for over 3 hours was extremely unacceptable. This is the last time I will fly Avianca. I would prefer to pay more for another airline than to save money nd risk being delayed. Never again.

Reviewed Apr 2019

review from
6.0

Pros: Decent food on long-haul flight, and good entertainment.

Cons: The flight crew was an hour late. Therefore our flight was delayed and we missed our connection. They then separated me and husband on our next flight and put us in the back of the plane. No one apologized once and the entire crew appeared quite indifferent and unfriendly.

Reviewed Apr 2019

review from
6.3

Pros: Entertainment system, boarding

Cons: Bogotá Avianca baggage handling. It took 45 minutes to get the bags

Reviewed Apr 2019

review from
4.0

Pros: The crew was very professional and accommodating

Cons: TVs on plane were not working...food was cold.

Reviewed Apr 2019

review from
6.3

Pros: Only one crew member had common sense

Cons: Teach or show the crew member that they need to come up with solutions and not to say “there are rules on the plane that need to be follow”

Reviewed Apr 2019

review from

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