City Hotel

Beds were comfortable, and location to tram stops was good

The place is falling apart! There was a mouse in my bathroom, we got changed rooms but the new room was falling apart, staff were always rude, there were extra charges that were not in the t&c’s on the website and we had to had they key back to reception everytime we wanted to go outside... It was a joke!

I never been there

So at first I chose the option to pay on spot and they debit money directly from my bank account, and with situation of the virus they make no gesture of refund or change the dates,knowing that the borders are closed, so how I expect to come?

Location was great, that’s about it

Staff rude and unhelpful. Extra costs when checking in that were not made clear when booking. Toilet and shower were disgusting.

Good location.

The first night in staying there was a rat which kept running around the room. I brought it up to the receptions attention and all I got was panic from them and no sense of help at all. I had to STAY in that room for the night and I received no sleep what so ever for that whole night. They did not offer me any new room or any incentives at all. Customer service was terrible, would not recommend as it completely ruined my holiday experience.