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Location. Hotel needs more English speaking staff, especially during the evening. Also, for a hotel of this caliber, the bathrooms are missing boxes of Kleenex tissue.
Location on Av Beira Mar, good service at the reception, breakfast buffee, nice view over the sea, good cleaning of the room old TV equipment and very bad reception, low speed on internet, in fact not even acceptable
The hotel has a good location, friendly staff, parking facilities in case you rent a car and good breakfast Everything was good in the hotel, however I'd recommend a room in a high floor as the front and lateral streets are quite noisy during the whole day
Great food spread for breakfast. Pool nice but in shade so too cold. Very nice hotel. Near Market and nice atmosphere surrounding hotel. as above. Had to go to another hotel to get directions to Praia de futura on bus: rep at desk denied that bus goes there.We were unaware that the Meireles beach could be polluted until another guest advised of it.
view from balcony, room design no syntetic pillow for people who have allergy to feathers
modern, new hotel with an excellent breakfast direct at the beach
The staff were wonderful. Our flight was delayed and they were extremely helpful in getting us connected to the internet and bringing us drinks even though we had checked out hours before... Moreover, the breakfast is brilliant!
best location in Fortaleza and certainly one of the better hotels in a city where good hotels are lacking. Very friendly reception staff. Best views of the beach Chef at the breakfast omlette station was the only unfriendly person at the hotel.. but that was a fairly minor complaint...
The staff, location, food was incredible. Best hotel I've ever stayed at, will be back real soon. Stay at a 5 star in Rio later during the vacation and we all wished we where back at this hotel in Fortaleza.
fairly comfortable no wi fi in rooms and difficult to access in lobby
Nice clean hotel, friendly staff, acceptable rooms, wifi which is important for my business, I stayed there in May booked through Booking.com The hotel is going through a refurbishment, so occassionally drilling could be heard, and general noise, but it will look great when finished, did not cause me too much inconvenience.
The staff was helpful and the location is great if you want to stay in town. The beaches in front of the hotel are polluted. The noise isolation is close to zero. You hear every little noise. It's hard to get some sleep.
In the room smell was bad
Because a very good pool for the price . Its a very good location for beaches and not so far for shopping and restaurants.
the room was nice, the bed also. the sea view is beautiful and despite being on a crowed street you can't hear the noise.good location but the beach isn't so clean. good quality of breakfast. small swimming pool.
good staff, very good service. as usual, beds and pillows could have been much better nice hotel, especially for fortaleza, could use some updating, but then again, just about all the hotels need that.
Nort easy to sleep because staff make a lot of noice running around shouting etc outside the rooms! Looks like the hotel is without management! I have been to Fortaleza many times and use to eat out in reataurants 2 times per day. I ate in the restaurant of the hotel 2 times and can only say that I don´t recommend you to do the same!
The staff was very helpful and the location was great. We enjoyed our stay very much.
Kind staff Very old
Location did not get a room with sea view, chnaged the room for later view but got the repair works next door in the morning and in the afternoon from each side of the room, left late in the night for next leg of my journey. Coming back later in the week checked into holinn enjoyed it a bit more.
The food Hotel needs more staff. Service is slow and people aren't trained well to make things easier neither quicker..
Just liked the location and the breakfast. Didn't like it very much. The staff are not well trained, the cleanliness could be much better, the service is too slow and most of the machines in the academy are not ok. It is not a 5 stars hotel at all.
Location close to an excellent beach. Location was extremely dangerous and in a very run down local area.
Good value, clean rooms and good facilities. Perfect when you prefer the beach. Although relatively far from the city it is situated on, by far, the best beach in town. Hotel provides a regular bus service to Avenida Beira Mar and down town. For dinner there is no "a la cart" restaurant in the hotel.
Breakfast was very nice, with lots of fruits. Hotel service in general. The internet was paid appart (20 R$ a day), and it was not accessible from all rooms, only in the hotel's main hall.
The breakfast was excellent with an extensive choice of dishes. The pool was nice. The cleaning staff were helpful and pleasant. The bed was comfortable. I was disappointed that, having opted for a suite with the small kitchen area, there were no utensils, cutlery, dishes. We didn't make use of that facility which meant we had wasted money. Also, internet access was expensive.
I booked a standard room (10 to 13 July) and a superior room (29 to 31 July) and the difference in price was quite big. In the end I found out the room was exactly the same, same location (lateral see view). I expected some more comfort given the amount I paid for the superior room.
The food served at the bar (sandwishes & tuna salad) far bellow standards.
This hotel located near a famous beach in Fortaleza was pleasant and good for me and for my girlfriend. We only had to cross the street to reach the sand of the beach. Breakfast was excelent. Well .. there are only 2 problems that I saw. Location and soundproof room. This hotel is located in very ugly place in Fortaleza. Locals keep saying the area is very dangerous and if you are planning to stay at this hotel, stay there and leave to take a walk and come back to it before the sunset. The area become very desert after sun going down. And about the room: it's big and clean but whoever walks outside your door your are going to listen ... even screaming childs or unpolite people.
The staff were not fluent in English and this was a major difficulty. The hotel did the charges to my credit card while I was there without my knowledge on Oct 1, 2008. This created problems while trying to check out before leaving. They basically did not abide by the terms of the contract with Booking.com
Very few of the staff we could communicate with. And most importantly they removed from our credit card for 7 days instead of the 6 days we had booked for and stayed and at the last minute before we had to leave for the airport they still did not have a proper bill. I sent them an email but still no response I still do not have a bill to verify my stay and present to my company. Can you help?
The swimming pool and the bar inside the pool were excellent. There was also a gym by the pool and the lobby was nice and cosy. Perfect for a big group like our. The breakfast was great with all the typical brazilian delicacies. The hotel is right in front of a beach, but that beach is really dirty, stinks, and you can't swim there. There are really nice beaches nearby but you have to catch a cab or a bus.
The breakfast and the pool. The restaurant.
The sea view and free wireless internet, good breakfast and spacious room nothing
Staff helpful, rooms cleaned every day to great standard, choice at breakfast good. Would recommend. Hotel in great position on Biera Mar, but unfortunatley booking map shows this hotel miles away, so people may not book if going by map location on website. Unfortunately the 5th floor of the hotel is being refurbished, but nothing was mentioned when booking, also a new hotel is being built across the road, so quite noisy during thy from about 07.00 am.
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Essentially....the location, away from the confusion of the "Beira Mar" touristic zone. The reservation was not correctly processed. I booked two rooms... The hotel reservation staff "decided" that I made an error during the reservation process.. And they change it to one room...
Kind people and nice place and rooms The room for breakfast on groundfloor was not nice, but food was good
The kidness of the hotel staff. Close to everything No, everything was good
View, location, rooms
The staff was great and the price was fair for the quality.
position, pretty comfortable there was not hot water in the shower, restaurant def needs an restyling, room was just alright, in the complex the hotel does not look like a 4 stars but like a 3 stars max
They wanted more money than I should pay.
Worst hotel experience yet. A poor experience if you are a black tourist, the staff are overtly racist and are only used to catering for white Portuguese, Italian or German tourists. Had to speak to the manager as the staff just stare constantly at Blacks due to the racial make up of the area. Awful experience. Dated rooms and facilities too.
It is in a good area, near to the beach and shopping. The breakfast was excellent, but the room was close and dark, it was like going into a sauna cooking room.