It was great. Nothing to change.
I really like this airline I just wish that they would make arrangements with connecting flights when one is a few minutes late it’s ridiculous hold up your travel for what would’ve been about five minutes
Pros: "The food served was really good."
Pros: "they change the gate last min"
Cons: "Should advise the passagers better"
Pros: "I loved that even during a pandemic, alcohol in glassware and full meals were served in business class (unlike other airlines, so I avoided them). The lighting looked nice, the crew was professional and attentive, and the bathroom was well maintained. The blanket and pillow were comfy as well. I like the 1-2-1 layout in business class, which leaves window seats with a lot of windows and privacy."
Cons: "The headphones were not the most comfortable, sometimes the passenger moving around behind you will shake your seat too, and before take-off the plane was quite hot. Also a lot of the food choices I wanted were gone already but not a big deal as there were many choices."
Cons: "Two hours stuck at gate with no information. Info on site and at airport on baggage costs different. Left bag behind to fit more cargo. Two days and haven’t delivered bag."
Cons: "I couldn't take the flight, because of the sanitary situation, and couldn't get my refund yet"
Cons: "more and more current movie options"
Pros: "Crew was good but seat very tide for big people. Many close to me not well distributed."
Pros: "2 seats, not 3, in this part of Economy"
Cons: "The bag check price info on the website was completely wrong... At the airport, they asked for USD 100, not USD 30 as the website indicated. Ended up lugging the (heavy) cabin size bag..."
Pros: "Great experience overall"
Cons: "No complaints"
Pros: "I arrived safely and so did my bags"
Cons: "The delay of over an hour"
Cons: "Plane was dirty, it took flight attendants 1.5 hour to start service after take-off."
Cons: "They cheat on us about the place of the seats. Saying was a good place but giving us the worse seats in the plane - just after bathroom where it doesn’t recline and impossible to sleep due traffic"
Pros: "We got all of our bags! No lines. Smooth sailing"
Pros: "The crew was excellent, and the entertainment was good."
Cons: "The boarding of the connection flight was a little messy. Also, the table on the seccond flight was a bit lower than the first, but enough that I couldn't pull it down if I didn't put my knees to each side."
Cons: "I was charged for luggage and I wasn’t given the option to purchase luggage while booking the flight"
Cons: "More recent movies on board"
Pros: "Good food, good plain condition, good entertainment"
Pros: "I loved my trip the flight was amazing"
Cons: "Everything was wonderful"
Pros: "We arrived safely."
Cons: "Flight left over an hour late, we were told we would leave just a half hour late then the time just passed without further announcements of delays. Cramped A320 aircraft. Just water and soft drinks for a 3.5 hour flight."
Cons: "The crew was non-responsive to simple requests. The food was abismal and void of nutrition."
Pros: "Loved all the support and attention from the crew"
Pros: "I really love how friendly the crew was! The seats were also very comfortable for a plane. I couldn’t get over how there were cameras to look at outside of the plane for those who didn’t have window seats as it helped with some landing anxiety. The food was well prepped and decently enjoyable! The charging port was also amazing and I was very happy to see it when I had boarded the plane."
Cons: "Unfortunately, boarding was a bit confusing as the crew members spoke a majority of Portuguese and translated only very few times. I had to ask a crew memeber when I would board."
Pros: "Kiwi never paid the airline and I had to buy another ticket and they never REFUND ME"
Cons: "I will never use this service again"
Pros: "CLEAN EFFICIENT"
Cons: "BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!"
Pros: "CLEAN, NICE, EFFICIENT"
Cons: "BAD THAT THEY CHARGE FOR OPEN SEATS AND BLOCK 75% OF PLANE SO YOU PAY RIDICULOUS FEES"
Pros: "The crew service was great! ...I do travel a lot on business and on a very few of my trips I have been so well served. Thank you for everything!"
Cons: "Well, of course the space for stretching my legs was not that big... But I undesrtand..."
Cons: "Bags should be included in ticket price. Ticket prices didn’t go down by charging bags separately. Just a big dissatisfaction."
Pros: "It was nice. The staff were great"
Pros: "Everything was really nice"
Pros: "Everything was excellent"
Cons: "The arrogant employees at Gov. Valadares didnt tell me they were sending me to another airport making me miss my conection flight in the process. This information was disclosed only after I asked if the flight was on time because I had a international flight to catch at my final destination Sao Paulo - GRU. Instead of helping and apologizing for the hassle, the attendant said that I had to pay for my carry-on (that was 10kg) because I had another hand bag with my laptop in it. I said that I would not pay, and that Azul should return me money first for not delivering the service I purchase - which was the flight from Governador Valadares, MG to Sao Paulo, SP (with a quick stop in Belo Horizonte, MG). Instead they were making me miss my international flight, and besides not taking any responsibility for it, this woman is telling me that I had to pay for a carry on?!? I was mesmirized by the lack of sense of this flight attendant. After telling me that I was going to get in Sao Paulo at 9pm instead of 5pm, and that I would have to run to get a bus to another terminal and hopefully make it to my international flight that was at 10:20pm, she insisted I’d pay. I told her that if she could get me to my destination at 5pm maybe I wouldn’t mind paying, but since that wasn’t the case, and I’d have to run to try to catch another flight because of Azul Airlines, that she should really think about it and let it go, and let me go with my bag as a carry on. She gave me the ticket, and as I grabbed my bag and went towards the bus, she threatened me, saying that in Ipatinga and in Belo Horizonte (my first conection flight) they would not allow me on the plane with the carry on. Since the non-sense continued I just took her as a mentally disable person, and ignored her threat. A full bus and 2 vans headed to Ipatinga (100km away in a dangerous highway), packing the flight there, really making me think that this non-sense was just a way Azul Airlines figured out to save money in fuel. The flight was completely full, the AC not working properly, and with the heat and humidity people were smelly. It was absolutely awful. The flight attendants in Ipatinga (way nicer than the ones in Gov. Valadares), distributed water to the passengers that looked like they were about to faint, the ones sweating profusely, the elderly and the kids. By the way, the carry on bag was not an issue at the other airports. Once in Belo Horizonte I noticed that my original Azul flight from Belo Horizonte to Sao Paulo at 3:30pm as 1 hour and 15 minutes LATE. I run to the gate and explained what happened and after crying out loud was able to convince the Azul attendants to let me in on that flight so I wouldn’t miss my international flight. They made me wait until last minute but I cried: this is the flight I had a ticket for. It’s only fair you let me in! So they did. And I made my other flight. But not before I got upset, had a headache, stomach ache and felt demoralized by Azul staff."
Cons: "The temperature at the cabin was to hot during the whole flight."
Cons: "30 minutes delay on the take-off, but the pilot compensate a little on the flight"
Pros: "Very nice crew."
Cons: "The seats are extremely uncomfortable."
Cons: "O scaling do mapa de voo não funciona direito, não informa o tempo restante de voo. O aplicativo disconecta com frequência. A interface de mídia e ruim."
Cons: "We're still waiting for the flight"
Pros: "The boarding was fast and organized."
Cons: "They set me far from my son"
Pros: "We called and they were able to schedule us on a different flight. Which is all they could do."
Pros: "Friendly staff at check in"
Cons: "Unscheduled stopover and long 3hr delay."
Cons: "Unacceptable tardy flight."
Cons: "Azul cancelled the flight to Salvador without giving us any reason why. The sky was blue without a cloud in sight. I had another flight to catch in Salvador to bring me back to Miami and because the Salvador flight was cancelled I missed all my other flights and neither Azul or Tam wanted to help me get to my final destination. Azul offered to get me on a flight to Salvador the next day, but that did nothing for me since all of my other flights were scheduled for the day before. Long story short, I had to purchase a brand new flight for $1016. I paid for something that was not my fault and all anyone could say to me was, "I am sorry, there is nothing we can do for you" Words cannot express the rage, irritation and frustration I felt on that day."
Cons: "The tv set stopped working 45 min before landing."
Pros: "Easy airline to fly with good equipment"
Pros: "The crew was attentive"
Cons: "The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted"
Cons: "I'm tall and I hace no problems because there is a lot of space between files"
Cons: "Entertaiment debe mejorar"
Pros: "Good service from the crew /flight attendance"
Pros: "Fast boarding"
Cons: "Flight was delayed... so..."
Cons: "Terrible food - no choices Terrible wines - no choices"
Pros: "Crew was courteous,helpful."
Pros: "The crew, and the service was great!"
Cons: "Our seats were in front of an exit aisle so we were not able to recline the seats. The people in front of us were able to, so we were very cramped! Had barely any room and had to sit upright the entire flight."
Pros: "Quick boarding."
Cons: "Food was sub-par. Tight seating"
Pros: "Seats comfort"
Cons: "Crew attention. Food. Airport assistance. Boarding times. Take off on time"
Pros: "Entertainment system, boarding"
Cons: "Bogotá Avianca baggage handling. It took 45 minutes to get the bags"
Cons: "Very impressed with Avianca. They have food and free movies/TV on board and a plug for my phone to charge. Boarding was a little crazy since the area was so small and hard to tell where the line was but overall great compared to American Airlines"
Pros: "Everything was great"
Cons: "Keep up the awesome work everyone does"
Pros: "The aircraft."
Cons: "The Food was Horrible."
Pros: "The food"
Cons: "El Salvador airport!!!!"
Pros: "We had an amazing flight"
Cons: "The fight got delay. They made me loose my connection and then made me wait 9 hour at the airport just to make a change on my schedule. The people from the Avianca counter in Miami is the worst. Also, when I arrive to Lima, got my luggage an one of them was terrible broken with the things that were inside. Will never use AVIANCA in my life!"
Pros: "On time.. great crew and service.. very good flight"
Cons: "Not too much leg room.. food was just ok..kind of rough"
Cons: "Took forever to check in even though I got to the airport well ahead of time. The self check in stations were not working. The flight was delayed for 2 hours"
Pros: "That the flight was on time"
Cons: "The food, and they told me I should pick up my baggage at Guayaquil but I had to pick it up in Quito"
Cons: "It was delayed 4 hours because they were on strike, lunch was bad, service terrible. No more Avianca for me!!!!"
Pros: "The crew, the plane, the flight, the food was all very, very good"
Cons: "We initially picked exit seats but they ended up unasigning my son's seat because he is 2 years old, both times they gave us the worst possible seats in the plane. When initially assigned my son, it said: "No one under 2 is allowed to seat in emergency seats" a bit misleading and inconvenient. Other than this we had a great experience."
Pros: "ejaron mi maleta y se pudrio todos los alimentos como quesos prossuto"
Cons: "I don’t even know how and where to start.. Avianca has given me issues in the past and I have decided a few more times to give them a chance. Avianca has a culture of rude and “take advantage of people” culture. I went through hell on my last flight. Left us on our connection flight in Cali, Colombia made us (15 passengers) wait for our bus we all had to pickup and carry our luggage’s out to the streets rcause they don’t have enough money to pay for a cart when we were actually in that situation because for them. Next day we were transported (they show up 2 hours later from the promised time) we were transported to the airport to actually catch a flight to another different city to then arrive wait 4 more hours to catch a plane to our final destination... a 3 hours and 45 minutes flight from Miami turned into a 4 different city, hotel and nightmare, luggage’s were broke and everybody turned out to be rude rude rude rude!!!!!!... I am still waiting for my $200 promised Boucher. This is my last time flying with AVIANCA. I am a frequent flyer and have made the decision to fly AA from now On... Actually just purchased a ticket which was actually $100 more than Avianca... nothing like great service and respect towards your clients... I’m also making sure NOBODY flys with AVIANCA."
Pros: "faltando una semana antes del viaje la aerolinea me envio un correo electronico diciendo q mi vuelo habia sido cancelado., que tendria q salir un dia antes o esperar en otro pais no mi final destino por mas de un dia.,.. es inconsebible q suceda esto., compre mi ticket por adelantado desde septiembre y me encuentro a dias de viajar con esto., que irresponsabilidad de esta aerolinea., despues de llamar por mas de 5 veces con 5 diferente personas... por fin llegamos a un acuerdo de cuando me podria ir... el dia original era 18 de diciembre estoy programado para viajar el 23 y con la persona q hable mi itinerario es Mia-SanSanvador-Tegus... en el WEB dice MIA-Nicaragua-San Salvador - Tegus... voy a recorrer practicamente toda centro america para llegar a mi desdtino final... nose a quien echarle la culpa... a KAYAK"
Pros: "Food and organization"
Cons: "Nothing.... everything was great"
Pros: "Comfortable newer aircraft On time departure on both outbound and return flights Full meal service with free beverage including wine and beer offered in economy class. Two free checked bags per passenger in economy class. All of the above are far superior to any airline at a competitive price"
Pros: "Great flight great service."
Pros: "Great flight"
Cons: "Terrible service , terrible boarding and worst food than in prison"
Pros: "The service from Miami to Bogota was pleasant so was the service."
Pros: "Nothing, missed our flights. The service was horrible and they were talking badly about us in Spanish, knowing we were English speaking. They didn't realize we knew Spanish."
Cons: "Horrible customer service."
Pros: "Had an excellent flight to Bogota no problems whatsoever."
Cons: "Had a two hour delay and couldn't check in early. I tried to check in around 2 AM when I got to Miami (the flight was originally for 9 AM) and they told me I had to wait till 6 AM. Of course, when I came back at 6 AM they weren't open, and only opened around 6:30 AM."
Pros: "The flight was on time, good attention and very pleasant thanks Avianca."
Cons: "The cramped seats."
Pros: "I liked your all disposition in this travel and your attention of the crew, the food and everything. I am comfortable to use your services. Thank you Hugo Ojeda"
Pros: "I like the seat comfort and viewing screens on the seat in front of the passengers which allows for the long trip overseas to pass more easily without appearing to be as long as the trip actually takes."
Pros: "Good airplane and service"
Cons: "Avianca charged my account twice for the cost of the ticket, now the bank says I have to talk to Avianca and Avianca says I have to talk to the bank. It's very annoying to spend hours listening to endless messages in both ends, the bank and the airline, and not being able to get me money back!"
Pros: "Great food and drinks provided by excellent personal."
Cons: "Baileys is no longer an option. Has been changed for a South African beverage."
Cons: "Cancelaron mi vuelo de escala en bogota y me hicierln esperar 12 horas por eso no pude llegar a tiempo a mi compromiso y lo cambie para la fecha antes de irme, como mi compromiso era importante tome el riesgo pero tuve otro retrazo y no pude tomar el vuelo de vuelta, llege al aeropuerto y me dijeron que no podian hacer nada me hicieron pagar 300 dolares mas. Todo esto fue culpa de su aerolinea ya no tengo ganas de viajar de nuevo con ustedes"
Pros: "crew was very charming"
Cons: "Me perdieron DOS maletas!!!!!!"
Pros: "Attention and servicio"
Cons: "No Complaints."
Pros: "Good flight. Met expectations."
Pros: "excellent service on board"
Smoothest landing I've ever had! Delta flights are usually quality.
All staff very friendly and accommodating
Internet access was much better than non-existent American Airlines. Need higher speed, to watch entertainment on our phone would have been great!
After a delay, the flight departed and it was a smooth flight. Good service from the flight crew and we arrived home nearly on time.
Seats were surprisingly comfortable for an economy ticket. Leather, plush, with good cushioning. Decent leg room. Takeoff and landing were on time. Recommend.
Airport need better directions and delta needs to be contacts if gate changes
Pros: "The flight from EWR to MSP was extremely quiet. No loud engine noises."
Cons: "We were vert disappointed at the Newark Airport - the Delta Club was closed and there had been no notification prior to arriving at the airport. I certainly missed that early morning coffee."
Pros: "Very spacious."
Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Cons: "An officious crew who said they had a 'seat belt detector' to tell if people's seatbelts were fastened. A late flight... with lies about the reason for the delay."
Cons: "Issues with connecting flights so had to sit in different place, seat was broken"
Pros: "Flight attendants were great! We had rough weather for the entire flight, and they handled everything great"
Pros: "Yeah...spacious leg rooms."
Cons: "Too bumpy landing at Jackson."
Pros: "Amazing crew & comfortable seats."
Cons: "Seat didnt recline and very tight between passenger seats"
Pros: "Crew was excellent, pilots informative, and a very smooth and on time departure and arrival!"
Cons: "Sitting in the last row where my seat didn’t recline and it was loud and no window. It was claustrophobic!"
Cons: "To many screaming kids"
Cons: "Nothing worked. Charging station. Tv. They charge for everything. Customer service is poor. I get Way more for my money flying a budget airline!"
Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"
Pros: "Landed safely."
Cons: "Late departure. Almost missed connection. Even though we planned a decent amount of time between flights. Always something causing delays when we leave from Newark."
Pros: "Cheap price"
Cons: "no vegetarian food in flight, the layover for connecting flight was not sufficient,"
Cons: "Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight"
Pros: "Air crew was excellent"
Cons: "Our flight was changed/delayed because of smoke detector problems!! We lost a whole day on the trip and we are very upset"
Pros: "Couldn't recline as I was in the emergency exit row but I had some extra room with no seat next to me so that was nice"
Cons: "Couldn't recline in my emergency exit row"
Pros: "I've always wanted to go to all five Manhattan boroughs in one day. Thanks to Delta, that happened."
Cons: "The plane broke down as we were about to take off. Delta rebooked everyone on to new flights because it was pretty obvious that plane was not going to be fixed in time. The crew did their best given the situation. The situation was absolute bs though - we had to take a cab to JFK for our new flight and do the whole security thing again and all that annoying stuff. Thanks for wasting 8 hours of my life, Delta."
Pros: "Flight team were wonderful!"
Cons: "the short connection screwed me"
Cons: "They lost my bag."
Pros: "The boarding didn’t take long at all. The staff and crew were very pleasant and polite. Everything was done in a timely manner."
Cons: "Well you get what you pay for so I’m not really complaining here. The economy seating was a bit cramped. I’m 6 foot and it was not comfortable for me. I can only imagine how it eould be for people taller and bigger than me. Flight was too short for meas. Snacks were good though."
Cons: "No check in to Minsk from Paris"
Pros: "I liked the plane being on time & a smooth flight. The crew was great too."
Pros: "I flew with Delta"
Cons: "Your information was Aeroméxico"
Pros: "once we left Ewr everything went smooth"
Cons: "Late taking off. had to hurry to catch final leg"
Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "I liked: After check-in, I was given luggage sticker and told that luggage will be collected in Hyderabad which is my last destination, same was printed the sticker."
Cons: "I didn't like: While transition from Mumbai to Hyderabad, i was told to collect the luggage in Mumbai and check-in again which made so worried and confused."
Cons: "Flight was delayed an hour"
Cons: "Super small plane"
Pros: "The flight was quick, safe, and the crew was courteous and attentive."
Pros: "Both flights landed early. Flight attendants were excellent and very helpful."
Cons: "Small plane to Minneapolis with one bathroom and the flight to sna didn't have my request for a gluten free meal."
Pros: "There were pretzels. Wifi but I brought my own entertainment."
Pros: "Crew was very friendly. Embarked and disembarked quickly. Flight arrived early"
Pros: "After 4 delayed and missed flights they did put me in a motel"
Cons: "Trying to make arrangements and being on hold for 30 to 53 minutes several times all while trying to second guess flights. Not being allowed on a flight after being bumped several times because only 1st class seats were available . Sprinting through the airport with all luggage only to be told I couldon't not board even though the flight did not leave for 5 more minutes"
Cons: "Everything was great"
Cons: "Flight was delayed indefinitely. Delta supposedly booked me on united flight but made an error."
We were mislead by copa agents. We were told cause of the natural causes pereira airport was closed. When we got to Panama we weren’t offer anything at all that was promised at MCO Orlando Airport. No food no where to sleep for over 8 hrs
3 hours delay. Lost my connection. Hotel provided.
Pros: "Crew, schedule"
Cons: "Small seats, terrible food, bad entertainment"
Pros: "Crew members give their best"
Cons: "Food, airplane!!! Too old. ,"
Pros: "It was an excellent trip, but the entertainment needs to be improved."
Cons: "More options on entertainment, needs variety."
Pros: "On time quick service. Clean and comfortable aircraft."
Pros: "Great attention by the crew"
Pros: "Crew amazing...seat not too confy for a small person"
Cons: "Everything was good, even the luggage came out super fast."
Pros: "The crew and the comfort..."
Cons: "Enough food options. Only one option available."
Cons: "Although I pre-coordinated bringing my service animal on the flight, copa denied service and my family was not allowed to board the plane. Copa stated my paperwork was not acceptable to Peru. I bought tickets on Avianca and traveled with my service animal and had no issues entering Peru."
Cons: "I had a three hour delay because of a maintenance problem with the aircraft. As a result I missed a connection to São Luis de Marañon and had to spend on a Hotel and a few to change the flight."
Pros: "The crew was amazing and all super confortable"
Cons: "All is good"
Cons: "Nothing copaairline dont let you select seats if u want to doing online they charge $30 each one"
Cons: "Food was not good. I had the meet empanada with chips. What ever happened with the great meal Copa used to give us?"
Pros: "nice flight crew"
Cons: "no complain"
Pros: "Crew service, nice and friendly"
Cons: "The airplanes need updates, very all, smelly and outdated"
Cons: "They don’t want to give you a whole can of soda or juice. Instead they give you a little tiny cup expecting passengers to calm the thirst with that."
Cons: "The food was not so good but everything else was remarkable well done"
Pros: "Crew is awesome"
Cons: "Isle seat when plane not full"
Cons: "Breakfast the toast bread is bad"
Pros: "Q no saquen nada de las maletas"
Cons: "Más seguro los equipajes Olga isaza"
Pros: "Mi nombre es Pamela Huete me gusto mucho la atención ,los precios,y los vuelos a tiempo buena eficacia me encantaría que hubiera vuelos directos ."
Pros: "Everything was excellent"
Pros: "Space in the aircraft from MCO to Panamá"
Cons: "To be lied to mos of all, to be delayed, to feel manipulated and that communication from crew to guests and between airports is the worst! Least efficient company after AmericanAirlines"
Pros: "Overall is a good experience"
Cons: "Old airplane"
Pros: "Service exelente, on time , friendly confortable BETTER THAN LATAM, schedules were much bette"
Pros: "Airplane crew was friendly. The flight departed on time."
Cons: "We traveled with an infant who sat on our laps. We were never asked about the infant traveling until we went to check in at the desk and were told we needed to pay taxes for the baby at a rate of 10% of the cost of the ticket. But because we were doing it on the day of the flight, 10% was almost $200! We did not receive good customer service from staff, who simply told us we "should have known to investigate this." We have never been asked to do this when flying with a baby before! This was after an hour and a half of already waiting to check in our bags. We were waiting so long and dealing with this issue for so long that we almost missed the flight! A terrible experience. Also, the web check in line took even longer than the line of people who had not checked in online beforehand! It was so slow, it added to us almost missing our flight. It was a waste of time to check in online, especially since they gave us new boarding passes when we checked our bags in anyway. We also had trouble finding both of our reservations, even though we booked them together as a family, so we ended up with seats that were not together. When we had an issue, we were given an attitude by the staff checking us in."
Pros: "Baggage policy for copa, food service"
Cons: "Only flying into Panama then Guatemala. Would have landed in Guatemala then Panama"
Pros: "There was food served! Unexpected surprise."
Pros: "I really liked being genuinely greeted at the entrance of the cabin and when the crew treated me like they already knew me and made me feel welcome aboard."
Cons: "The food. A beef sandwich. almost plain."
Pros: "I liked the snacks and drinks provided on each flight. It was very organized and clean. The staff was friendly and attentive. This commodity was better than other airlines I have used."
Cons: "You get what you pay for-less leg room and 1 screen per 3 rows."
Pros: "Entertainment system was free and one of the best i have tried on planes. Food and beverages was aceptable. Flight on time."
Cons: "Everything was good"
Pros: "Efficient check in and boarding process. Great time for connection."
Cons: "The plane was dirty"
Pros: "The temperature was awfully warm. I sweated the whole flight while a baby across the aisle from me screamed the entire time. I understand the airline can’t keep babies from crying but the AC should work. On a positive note the flight arrived early."
Cons: "I didn't like, I didn't have the option to choose my seat."
Cons: "They failed to assist my wife who needed wheel chair assistants. They didn't help her at all upon landing and debarking the plane. Left her by herself."
Pros: "Crew did not know which dinner was chicken or beef."
Cons: "Tiny TV screens"
Cons: "Liked everything!"
Cons: "Crew member gave me a hard time for requesting the special meal I had reserved before even checking to see if I had one reserved. I did have a special meal reserved and on board. When the stewardess delivered the meal, she did not have even a smile, much less an apology. Find a job where you needn't interact with paying clients!"
Pros: "Food was good"
Cons: "Friendly crew"
Pros: "Crew attention"
Cons: "Nothing for entretaiment"
Pros: "Tiny chairs"
Cons: "Tiny chairs"
Pros: "Pilot was magnificent."
Cons: "Seats werent reclinable.Empanada was great but not compaied to the previous rice and chiken."
Pros: "As usual I am very happy with Copa's service, etc... but upon returning to Orlando. The pilot had to do a go around and I was later told that he attempted to land the wrong direction. We passed through Immigration fine, but after recovering our luggage, we were forced to give the luggage back and wait again at the carousel back at the main terminal to recover it again. Has never happened before."
Kayak has not issued me a ticket for my second leg. And no one responds to me. Horrible service never again.
Late in boarding g for the second time
Pros: "The crew was great"
Cons: "They should be on time but we left 30 minutes later."
Cons: "Seats looked older generation and configuration not great"
Pros: "The crew was very friendly, and the food was the best I've had on a plane trip."
Cons: "El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda."
Pros: "The cleanliness of the aircraft and the staff professionalism"
Cons: "Latam could be better if permit that customer can change the sit at check in."
Cons: "checkin process at cusco airport was very bad. there was a line 1hr long to checkin suticases and there was no one at the payment counter to accept payment for suitcases."
Cons: "suitcase came in torn, cut and did not want to compesate"
Pros: "Other legs of flight were worse."
Pros: "Not much I can think of"
Cons: "Undisclosed charges for bags and a check on that lasted over 30 minutes and my entire family ogn6 people were scattered throughout plane with absolutely no effort to put young kids next to parents"
Pros: "Crew was attentive & very nice."
Cons: "More smiles !"
Pros: "yo tenia comida kosher y no me la dieron"
Cons: "Venden asientos pero sus sistema de la aplicación es pésimo no me dejaba cargar el pago. Para el embarque de miami a lima no había buen orden"
Cons: "Your Customer Service"
Pros: "Leg room and seat spacing were great"
Cons: "Flight could’ve been on time and luggage delivered to passengers in a timely manner."
Cons: "offering some free snacks and soda (3 hour flight, other than water, everything else is charged). An online entertainment system that actually works."
Cons: "More efficient check in. Long wait at gate."
Cons: "Offer refreshments"
Cons: "Always not clear if the carry on are included. Always getting a surprise to pay $35 for carry on. Offered an upgrade for $15 took it to find out no more leg room only placed at front of plane.. No entertainment on 3 plus hours flight. Overall lots to be willing to upgrade."
Pros: "Crew quite nice"
Cons: "The baggage check In closed an hour an a half before boarding, which led us to bring the bags through security, which resulted in loss of $60 worth of items!!!! Unacceptable!"
Cons: "U have to pay for everythings"
Cons: "Delay meant I missed a meeting deadline."
Cons: "The flight Santiago Buenos Aires was delayed and no one informed us. The seats where unconfortable. The food basic."
Pros: "The food improved a lot"
Cons: "They used to have great airplanes when it was LAN now the airplane was very old uncortable and the touchscreen barely worked. I used to like a lot LAN but now their quality is very bad. Also I traveled with my 3 year old son and they gave us separated seats. And I asked if we can have better seats for the next fly and they refuse because they supposed to be full but I notice close to me was a empty row and someone noticed that and move to it. They could made the things a little more easy with a mom with a toddler. They used to be more considered"
Pros: "the crew"
Cons: "seats are the worst I had in 40 years of flying. Very narrow, hard and uncomfortable seats. The leg space was fine, but the seats are terrible. I flew inside Peru with Latam and they were great. I doubt I will use Latam for another international flight."
Cons: "Delayed more than 4 hours and I couldn’t get to my next connections. And they didn’t give us a good solution and they gaved me wrong advice and at the end they wasn’t successful on assisting any request that you did"
Pros: "They rebooked us out of Orange County, a different airport, without extra charge."
Cons: "Seemed like they should have known the plane would have been late when they told us all good eight hours earlier, as plane was still in Lima when we arrived at LAX and hence our flight was cancelled but only after driving up to LA and waiting at check in an hour."
Pros: "Comfortable and sufficient entertainment."
Cons: "The food wasn’t spectacular."
Cons: "When we got to the airport we were told our flight was cancelled.it was really a bummer because we did not get a notification when we checked in online the night before. We told them we had a flight to the US on the same day, so they notified the Latam office in Santiago. When we go t to Santiago, we only had an hour to spare for our next flight. They help ed us out with the boarding, skipping the long lines. That to me was impressive."
Pros: "better food and service, more space between seats"
Cons: "poor space for legs, food was really poor. no entertainment.."
Pros: "Awesome service, friendly staff and the Dreamliners are amazing. Thanks LATAM and thanks Kayak ... Great fares."
Cons: "They didnt check my bag from DCA to BOG, so I had to check out my bag in MIA and then run to check in the next flack. I couldnt. They gave me a seat in another flight from another company, so it was OK."
Pros: "Flight on time, friendly staff, in flight entertainment, good food. Highly recommend this airline."
Cons: "No complaints everything was great."
Pros: "It was a new plane, the pilot waited for our bags to be put into the plane. Because we made it to the plane after they had loaded everyone. This was due to our late arrival From our Delayed connection from Washington."
Cons: "At our arrival a couple had taken our seats. The flight attendant told us to get on any other seat available. We had our family (the three of us ) spread out in the plane. I had to ask another attendant to please ask for our seats back. Finally after a while we got them back but it wasn't a Pleasant experience. They didn't have enough headphones to give everyone. My son and I had to share one headphone. The food was really bad for an international flight, Not even the wine was given without paying for it"
Cons: "Our flight was delayed 2 1/2 hours Making us be late for our connection. We made it to the flight but it was a real hassle."
Cons: "That there was a friend of the staff seated in seat 7 aile and the steward from first class kept on asking her if she wanted something to drink he didn't ask anyone else She asked for something and they brought her what looked like a cell phone in a blue case She was treated way better than all the other passengers and I just thought why can't we all be treated the same way"
Pros: "Lack of maintanance the pilot had to turn around in the runway because the plain had no sufficent gas. Maintanance should be constant not reqctive of the situation"
Cons: "space between seat is terrible, isn't enough to one person travel with confortable."
Pros: "Flight was fine once it git underway, and food was good."
Cons: "Departure was delayed an hour and a half for mechanical reasons."
Pros: "I have bought a ticket from To Aeroparque Jorge Newvery; and they cancelled the flight and sent me to Ezeiza without prior inform, concent and without any compensation."
Pros: "This was the last leg of a very long trip. It went great and the whole trip went as planned. Highly recommend LATAm and American."
Pros: "Avión silencioso"
Cons: "45 minutos de espera en tierra al aterrizar"
Pros: "Crew Attention Last Leg of the Trip (Lima-LA) the Plane 787-8 comfort layout"
Cons: "little delay on boarding without letting us know why? Although did not delay, even arrived earlier, the overall time of the trip."
Pros: "Was a very good experience, very professionals Exceeded all my expectations A+++"
Cons: "The flight from Lisa was cancelled and the 18 hour wait in Lina was horrible!!! All day at the airport!"
Pros: "This was my first time flying on LATAM and I will definitely use them again. Service and crew was very good."
Cons: "The only thing I didn't like about the plane was my seat. I'm a small guy and I felt the seat was a bit tight."
Pros: "Collection of movies, and flight being ontime"
Cons: "Seats, food, flight attendants didn't enforce seats in upright positions while serving food."