No entertainment system for a long flight (9+ hours), Checked baggage wasn't properly ticket as priority (due to loyalty status I have with the company). Flight wasn't operated by Azul, but by HiFly, in a very old and not updated Airbus
It was decent. I was sitting in the very back row of the aircraft, so it is difficult to gauge overall comfort from a notoriously undesirable seat in any aircraft.
Terrible Flight cancelled Long wait for replacement Lost my paid for priority seating Food options abysmal quality Uncomfortable seats
I have my tickets bought since June 2024 with extra space sits. Azul sends us emails every time to change flights. I was in vacation I naively did not think it would bring me any harm. Further, I am Diamond Client (Top fidelity club rank). During checking in this flight, I did not have the extra space, nor multimedia set (this does not affect me, I really do not care, I prefer to watch my own videos). My complaints have not being considered by the attendant, which said she was not from Azul and could not do anything and the she really did not care. She also said I should respect the other passengers. I have bought my tickets 6 months earlier, I had bought extra space, I switched flights thinking Azul was fair enough to keep my ticket settings, I am on the top of the fidelity class and I still have to listen to moral lessons of an attendant which does not even work for Azul. When an Azul employee came (the only information I have is her name is Chris) she validated the other company attendant. I have complained to Azul and still wait for an answer, but they keep calling me to renew my fidelity club, which unfortunately I already did days before my check in. Azul should pay more attention to proposals of switching flights (downgrading setting acquired in advance) and train better their employees and the employees of their associates. I have always had Azul as a top flighting company, after that experience I have changed my perception (and I won´t ever by extra space sits in advance, it must be changed and eventually you will receive a voucher you will never be able to used) and don´t participate in any fidelity program (they are only concerned to your fidelity with respect to them, not the other way around, you may even listen to a moral lesson in that case).
The flight we booked that left at 10 am was canceled without explanation at 4 am the flight they moved us to was 9 hours later.
The flight was supposed to be on a Airbus A330 Neo and it wasn’t. The airplane was pretty old, none of the entertainment screens was working.
The flight from CNF to VCP was delayed and I had to rush to catch the next plane. It was strange, since the boarding in CNF was done in due time.
Azul has become the new Avianca and Copa, they are using Airbus with very uncomfortable seats, no more Azul
On time. Nice crew, clean plane and a small snack
During boarding the company said that the plane didn’t have enough space and required to dispatch any luggage. But in reality the plane was with a lot of luggage space in the overhead bins. So it just took a lot of additional al time, specially considering that it took around 30m for the luggage to arrive in the retrieval belt in the airport.
Gate agent rushed to fill hot jetway with crowd so it took over 12 minutes to go from gate to plane. Just like a discount airline Pooly prepared cabin and third time that claim of rough air prevented any cabin service. Friends on a Southwest flight at similar time had service.
Cramped seating for me. Luckily it wasn’t a long flight
Lounge in Lagos is terrible, food on board from Lagos to Atlanta was horrible. Only bright spot the cabin crew were awesome.
The airport was reasonably clean. The boarding process reasonably efficient. The cabin crew was efficient, polite but not that friendly. The food quality was unremarkable and the choices were awful . There was either a so so chicken dish or a “ vegetarian “ option which was really cheap carbohydrates drowned in cheese. Signing onto i flight wifi was not straightforward. Overall it was a very average experience
The staff and the boarding procedure were all amazing . The one flight was not equipped with WIFI which now adays seems odd. All in all the experience was good
Passengers need to check in big baggage instead of bringing on the plane. That cause inconvenience for everyone. Otherwise flight was good.
Perfect flight both ways. On time, courteous staff, plane comfortable and cool. Best domestic flights I’ve had in awhile.
The food was terrible especially for a 15 hour international flight. The crew was unpleasant as well.
Really low quality food especially for an international flight. The crew also was surprisingly unpleasant except couple of ladies. I know we were not in first class but that’s no reason to treat customers as less.
Flight delayed for two and half hours and then canceled altogether due to mechanical issues. No mechanic onsite to fix so had to send one from LAX.
Just to drop my already labeled bag it took 50 minutes inline. Completely disappointed with Latam operation at GRU
I’m entitled to a refund per LATAM due to the mid flight itinerary change and being stuck in São Paulo for 24 hours and needing to get a hotel. The airline was dismissive and of no help.
The flight was late. Please do not delay next time.
I couldn't travel, now I can't get a refund and to change the date I have to pay an absurd fine.
Boarding was confusing with a delayed flight because there was no English translation
My biggest complaint is the comfort. I am not tall and there was no legroom. It was very uncomfortable. During my transfer in Sao Paola, the flight was slightly delayed so boarding was confusing because there were no instructions in English.
Bought a ticket that included a bag and they still charged me to check it in, latam is the worst airline.
I never got this flight. You sent me to Chile!!! And from Chile I got the other flight to São Paulo... I've arrived 7h latter than I was supposed to arrive because of Delta delays.
Because the flight was late, we lost the connection to Brazil. You, Delta delayed, and you Delta anticipated the door closing in 15 min from Miami to GRU. Why? It caused a lot of stress! I almost could not see my mother in law alive because of your delay.
Lost ,y connection due to a mechanical delay, huge line to get new connection and vouchers
I had two around 6 hours flight and they did not even offer water to us.
Overall it was good. The food was not great quality and seats were very uncomfortable. But overall the staff was very friendly and helpful.
We flew with Avianca, some how they are not n sync, making the process a bit uncomfortable.
Unfortunately it was very disappointed experience. Our first flight our was delayed 2 hours, as a consequence we missed our connecting international flight. Customer server at Miami American Airlines was very disrespectful, gave us the worst replace itenarary for the next day that we had to spend 2 hours calling Gol to get a better itinerary otherwise we wouldn't make it on time to fulfill our trip purpose. We would have missed the reason to travel all the way to Brazil if we didn't change for a better itinerary. The worst thing is that our baggage was missing for 4 days. We had no cloths for all this time, plus the aggravation to locate our baggage. Nobody knew where our baggage was. We ended up picking it up at the airport when they said that they will bring them home. Unfortunately our experience was very dissatisfied.
Flight on time, check in and flight attendants courteous and helpful. Smaller plane for international flights, tight space, no comfortable.
the boarding staff were incredibly officious. our carry-on case was borderline within dimensions but staff were not prepared to show ANY flexibility even though many others with larger carry-on luggage were allowed to board. we were understandably furious but the staff were incredibly disrespectful. we called the supervisor who eventually agreed to look on board the plane to see if there was room for our case (one case between 2 of us) and reluctantly agreed to allow us on. The staff on board were excellent though and realized we had been treated badly and were very helpful both in finding a place for our case, some distance from our seats, and helping us to retrieve it when we landed. We are regular travelers on Gol and have Diamante status and had chosen the better Conforto + seats, so we expected better treatment from the ground staff. Also the cabins are of a size that will only fit 3 cases of normal size with a large gap of about 30cm of wasted space. If our case were deemed to be oversize, which I dispute, the extra 1cm would not have made the slightest difference.
I did not like the way that baggage fees were charged. When I signed up for the flight, I knew that there were bag fees. However, the bag fees were so confusing that it felt like I was paying for overweight bags rather than just for having brought a bag with me. Also, the bag fees were based on the pair of tickets rather than per person. It seems to me that it should be first bag fee for passenger 1 and then first bag fee for passenger 2. I eventually got away with only paying $100 for two bags, but it was a struggle to understand the process. As for the flight, the seats were the standard uncomfortable seats that are on most Boeing aircraft. The airline aims to accommodate the standard height people, so us tall people are stuck. There was never an option to upgrade for leg room. It did not appear that there were any seats on the whole plane that had a little more leg room to even try to get. Other than that, I completely ignored the food for this red eye flight. I am not one to eat "dinner" at 2 am. They did not offer any drinks in the morning before landing. I recommend that you bring a bottle of water on board.
Lost luggage, people are not very nice to help you , I was just instructed to fill out a baggage claim online, they were not helpful when I had additional questions after I completed the form on my phone.
They are not ready for international flights, poor service and food, no screen info on the seat.
Horrible. I was never able to board the e flight as they had a glitch in their system that didn’t showed me as a passenger. I waited 2 hours at the front desk till they closed the flight, and they were not able to board me in it. They didn’t offer any sort of solution or refund. Such a disappointment. I would never flight with them again.
It was a red eye flight, so no meals were provided, but it was fine with snacks. The seats felt cramped and almost too narrow.
My wife and I love to travel, so we fly a lot. We've already logged 381,075 miles and with practically every major airline. But this flight was very disappointing. It started off well, with no delays and a new plane. But when lunchtime approached, all that good impression was ruined. Instead of white tablecloths, we were offered small, dark placemats, which, as it turned out, were perfectly adequate for the food. All the food offered—and my wife and I only took fish, and the meat—was not just bad, it was downright disgusting and not heated enough. The same applies to the appetizers. This was the first time in many years of traveling that we've been offered such disgusting food.
The Phildalphia to Allentown portion was a BUS, not a plane. All was as expected.
Very crowded flight but what can you expect these days?? Crew was accommodating.
We didn't take off until an hour after we boarded.
The flight crew was rude. We were in first class and no one even offered water until an hour after we were in the air. Horrible experience
Excellent - explanations were clear staff was nice and flight was comfortable
The flight was fine. This survey is not. There is no option for N/A so items which don’t apply to my experience still must be rated. In those instances I give a “3” rating which ultimately skews the results.
The actual trip was fine, however, the changes made to our flights and the layovers were had to endure were awful.
They only offered water for Group 6. Awful announcements from the Crew. Couldn't understand a single word. Barely came by for the trash afterwards. Man, I love water for a premium flight. Wow. Water in a cup.
