Arch Cape Inn And Retreat- Cannon Beach

I have stayed at this property before the new owner got it. It has a nice setting and the grounds are clean.

I booked this trip in February to the arch Cape in, I originally purchased a queen room with a soaking tub. I was offered an upgrade to the owner suite. I paid for the upgrade and when I arrived I was put in one of the worst rooms that they have. The room that I was put in was half the price of what I paid. I contacted booking and they confirmed my reservations for the owner suite. The owner threw a temper tantrum and asked us not to stay at all. She was completely rude, completely unprofessional and an embarrassment to her staff. The owner of the facility was so insulting and a complete and total liar. All she had to do was say that there was a mistake made, apologize and refund me the difference in room costs but instead she chose to create a dramatic scenario. My guest was embarrassed by this lady‘s actions and her attitude. The other staff member that was there was very apologetic for the owners actions, attitude and words. I would not have rented the room which was planned as a romantic getaway that I was put in. Especially based upon the price I paid. I do not recommend anybody book at arch Cape in, i do recommend that the owner gets some medications to help her control her anger and temper issues!