The hotel is in full renovation and they do not mention it prior to the reservation. No lounge, no pool, no spa.
5 stars
JW Marriott Auckland
Photos of JW Marriott Auckland
Overview
Set in Auckland CBD, JW Marriott Auckland is within a 10-minute walk of Skycity Auckland, Queen Street and Sky Tower. It provides city views and complimentary Wi-Fi.
Guests staying at JW Marriott Auckland can enjoy taking a dip in the swimming pool, working out in the gym or relaxing with a drink at the bar. Guests can take advantage of the recreational activities available, such as a sauna and a Jacuzzi. A friendly tour desk is on hand and Auckland Ferry Terminal is minutes away on foot, making it convenient for guests to explore the area and its attractions.
This hotel provides rooms with an en suite bathroom, air conditioning and a TV. They provide bottled water, slippers and a mini bar.
JW Marriott Auckland features 4 restaurants, such as the elegant Kabuki Teppanyaki and Knights on Albert, which provides a comfortable place to enjoy lunch and dinner. Room service is provided any time of the day, and a wide selection of restaurants and cafés can also be found nearby.
JW Marriott Auckland is a short walk from Britomart Transport Centre, allowing easy access in and around Auckland. University Of Auckland and Viaduct Basin are a short walk away.
Latest deals for JW Marriott Auckland
Amenities at JW Marriott Auckland
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business center
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Dining
- Wine glasses
- Electric kettle
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Coffee machine
Accessibility and suitability
- Entire unit wheelchair accessible
- No smoking
- Pets not allowed
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Toilet with grab rails
- Upper floors accessible by elevator
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
General
- Garden view
- Inner courtyard view
- Lockers
- Storage available
- Seating area
- Slippers
- Sofa
- Telephone
- Carpeted
- City view
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- Streaming service
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Pool and spa
- Hot tub
- Indoor pool
- Pool with a view
- Sauna
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Kid-friendly buffet
Parking and transportation
- Parking
- Private parking
- Valet parking
Bedroom
- Alarm clock
- Clothes rack
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Safe
Fitness
- Fitness center
Reviews of JW Marriott Auckland
8.3
Very good
2371 verified ratings
Wonderful
1284
Very good
396
Good
348
Okay
114
Fair
113
Mediocre
55
Poor
61
Summary of reviews
Guests say
Guests appreciated the excellent location of the hotel, highlighting its convenience and accessibility. However, many reviews pointed out significant issues with service and cleanliness, including unhelpful staff and dirty rooms. The ongoing renovations were also a common complaint, as they were not communicated prior to arrival, leading to disappointment among guests.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
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Score by provider
8.2 out of 10
69 reviews
6.7 out of 10
2 reviews
All reviews
The Marriot is under construction, with half the elevators not in use on most days, construction noise constant, and many glitches still to be ironed out. In my room the decor was nice, however the light switches are poorly placed, impossible to read and confusing. Even with my phone torch I struggled to work out how to use them in the dark hall. The automatic light in the wardrobe, behind a glass...
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Great location. Professional and helpful staff.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options available at JW Marriott Auckland?
JW Marriott Auckland features 4 restaurants, such as the elegant Kabuki Teppanyaki and Knights on Albert, which provides a comfortable place to enjoy lunch and dinner. Room service is provided any time of the day, and a wide selection of restaurants and cafés can also be found nearby.
What can I expect from the hotel's pool and spa facilities?
The pool and spa at JW Marriott Auckland are described as spacious and bright, with a good view of the harbor bridge. Guests have complimented the pool and spa, mentioning that they were much appreciated.
Are there any concerns about the hotel's dining options?
Some guests have expressed concerns about the food quality and cleanliness in the restaurant area. Additionally, there were comments about the lack of complimentary parking, with guests expecting it to be included in the 5-star experience.
What are guests saying about the hotel's staff and customer service?
Guests have praised the staff for being extremely friendly, helpful, and welcoming. However, there have been some negative comments about poor welcome, room service, and a lack of acknowledgment or follow-up after a fire alarm incident.
How do guests describe the beds at JW Marriott Auckland?
Guests have described the beds as amazing, comfortable, and cozy, with good linen. However, there were some comments about the pillows being too big and hard, causing discomfort.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Recreational Facilities
Guests enjoyed the swimming pool, gym, sauna, and Jacuzzi. Make sure to allocate time to enjoy these facilities during your stay.
Explore Nearby Attractions
The hotel's proximity to attractions such as the Queen Street Shopping District, Sky Tower, and Viaduct Harbour makes it convenient for guests to explore the area. Plan to visit these attractions during your stay.
Consider Room Selection Carefully
Some guests found the rooms to be dated, with carpets that appeared dirty. When booking, consider requesting a recently renovated room to ensure a more modern accommodation experience.
Be Mindful of Noise Levels
A few guests mentioned noise disturbances, so light sleepers may want to request a quiet room or bring earplugs to ensure a restful night's sleep.
Check for Special Offers
Some guests found the parking fees to be expensive. Before booking parking, consider checking for special offers or alternative parking options nearby to save on costs.
Plan for Dining
While the hotel offers a variety of dining options, some guests found the food quality to be inconsistent. Consider exploring nearby restaurants and cafes for additional dining choices.
Be Prepared for Service Delays
Several guests experienced slow service in the restaurant and with room service. It may be helpful to allow extra time for meals and requests during your stay.
Stay Informed During Emergencies
In the event of an emergency, such as a fire alarm, ensure that the staff is well-prepared to handle the situation and provide clear instructions to guests.
Communicate Special Occasions
If you're celebrating a special occasion, such as a birthday, inform the hotel staff. Some guests received special treatment and gestures from the staff when celebrating special events.
Location
22-26 Albert Street, Auckland 1010
What's nearby
- Sky Tower0.3 mi
- Skycity Auckland0.3 mi
- Queen Street0.3 mi
- Viaduct Harbour0.4 mi
- Auckland Art Gallery Toi o Tāmaki0.4 mi
- Auckland Town Hall0.5 mi
- The University of Auckland0.5 mi
- Wynyard Quarter0.6 mi
- Air New Zealand0.7 mi
- Karangahape Road0.9 mi
- Auckland War Memorial Museum1.2 mi
- Auckland Harbour Bridge1.5 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about JW Marriott Auckland
Low season | August |
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High season | November |
Average price (weeknight) | $228 |
Average price (weekend night) | $265 |
When to book a room at JW Marriott Auckland
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at JW Marriott Auckland
FAQs when booking at JW Marriott Auckland
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Value for money | 8.0 |
|---|---|
Distance to city center | 0.1 mi |
Nearest Airport | Auckland Intl |
Distance to airport | 11.1 mi |