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Staff excelllent. Discreet and knowledgable service. Concierge service wonderful. They found me some discontinued perfume! Bar staff superb. Heating at the room insufficient during day. Hotel bar is a bit expensive.Noise above room coming from non isolated conduct.Water would change temputer during taking a shower.The carpet is in bad condition.
see above noisy fan in bathroom
the whole experience, made very welcome,food excellent,carnagie suite very relaxing, 5 star service,great night in wonderful surroundings. no
This was our second visit to the hotel and if anything it was better than before. The staff are so helpful and cant do enough for everyone. really enjoyed our stay.
The room was very comfortable. The food plentiful and very good. The staff were extremely friendly and courteous and had a very good customer service attitude, particularly the Bar staff. I have no gripes at all. I would highly recommend this hotel to anyone spending time in the Ayr/Prestwick area
We were particularly impressed by the quality of the food, the comfortable room and the leisure facilities available.
A quiet refuge from the elements; a warm and comforting environment! nothing
Good breakfast. Good room There was an essential repair we requested in the bathroom which was not carried out.
Excellent breakfasts, friendly and efficient staff.
t he actual location,country side,and within easy reach of Belfast City No.
Central location I discovered I had paid £30 more than my friends for exactly the same accomodation and food! Even though I booked online.....
Staff very pleasant and helpful and food was good Noise - this took the form of invasive loud music in the bar and diningroom - a noisy party of guests being allowed to use the diningroom for a meeting when we were having a meal - people banging doors at 01.00 - 02.00 & 04.00 am as well as music from the function room at midnight.
we like this hotel!!! no complains!!!
Staff Cost of internet access and lack of wireless access
Staff very friendly and helpful. Good location for walking to shops and restaurants. Good parking. We asked for 2 bottles of water for the room. The bar man had none in stock so went to the store room. 2 very small bottles of water cost around £6.80p. He could not find any larger bottles to offer value for money.
Local to the town and resturants. Would of been nice to access sky sports from the room.
Front desk staff very friendly and helpfull,at check in and check out Lifts did not work
Sight seeing, took in the racing on sat night, spent sunday in ayr & went down to Culzean Castle and Girvan on the Monday Had a couple of problems with the keys for the room
The room facilities approach to reception from car park was really tatty and uninviting. Poor lighting. Draft beers were off due to a fault with the cooling system. Only bottled beer was available at £3.30 for a 330 ml bottle. The price should have been reduced to reflect the lack of customer choice and the excessively high price.
Location. Very comfortable. Well equipped. Good restaurant
staff were friendly Lots of stairs to go up and noisy doors when people come in including the front door. Room 6 on the ground floor seemed better
Owner very helpful, friendly & informative. Mix of old & modern, bright, clean and comfortable. Also loved the choice of art work. Very close to beach & shops. Would certainly recommend it.
Quietly situated outside city centre, nice for summer vacations. Familiar atmosphere - but far from "boutique-styled". Very small rooms, just for sleeping. The sheets was extremely hot. And the smell from the kitchen reached up in the rooms..
This B&B is very modern, extremely clean and well run and the breakfasts are unbeatable! Excellent value for money for what is royal treatment in Ayr. I also liked the lounge which was accessible at all times and the selection of games and magazines on offer to guests.
Everyone was very friendly which created a pleasant and relaxing atmosphere. The breakfast was very good with plenty of choice. Our room was really lovely but a long mirror would have made it even better.
Very clean and comfortable. Staff all friendly and accomodating. Great breakfast. Only stayed one night on the way through, but could have easily stayed loger.
Was given a larger room than I had booked.
Very homely & cosy.
the owner where very friendly the hotel was modern and immaculate.well recommended to anyone.breakfast was amazing
THe guset house was very comfortable and was beautifully decorated and furnished throughout. The breakfast was very filling and the service was friendly and welcoming. We were a party with a couple of small babies and children and we were well looked after.
We were well received. The room was confortable and clean.
Extremely warm welcome, comfortable rooms, good fresh food, and the heating was bliss when the weather outside was freezing
This hotel is utterly beautiful and very clean. The room we had was lovely; luxurious comfortable bed and really nicely decorated. Breakfast was great too! Excellent value for money and I will most definately be staying again!
The proximity to the city center. We really enjoyed the consevstory The shower was difficult to regulate the temp
Lovely location in Ayr, close rail links to Glasgow, & good quality accommodation.
The guest house was in a perfect location, was clean,comfortable and the staff were lovely.
Really enjoyed our stay, the room was very nice and clean and the bathroom too. The food on both days was very enjoyable and the staff were very nice. None
location excellent breakfast
staff were hard working and friendly. No computer available for internet usage (we do not have a laptop).
Ideal location ,nice and clean rooms,very helpful staff
room window was next to bar playing too loud music noise was unbareable
the hotel is very close to shopping and transport facilities. the food served in the bistro was excellent. the rooms were very comfortable and clean. the staff were friendly and helpful nothing was to much bother for them. there was nothing to dislike about the hotel
The food was excellent. The staff were friendly. The room was clean and cosy. Overall excellent value for money. I will be back.
helpfulness of the staff
Central for access to town. Excellent food at a reasonable price in both the Cafe/Bar and the Bistro.
It is very central Where to start, it is very difficult to find despite sat nav, there are very few parking spaces, the hotel has seen better days, you could hear everything that was going on inside and outside the hotel, the hotel says it has wi-fi it doesnt and to top it all we were made to feel as welcome as a fart in a spacemans suit. We were booked in for 2 nights left after the first
staff is excellent and rooms are soo neat and clean lovely and 5 mint walk from beach.... i love it na
cleaniliness of room, comfort of room, huge variety for breakfast, friendliness of staff, absolutely northing
very pleasant , food brill , staff great , clean, management very helpful ,my wife and i had an unforgetable honey moon , thank you
Large room. Very comfortable bed. Excellent value. Easy walk to both the seaside and town centre.
Enjoyed every minute of our stay. Host were Excellent !
Linda and Sylvio were wonderful hosts, friendly and helpful, even lent my husband a kilt buckle for the wedding we were attending! The room was very comfortable with nice finishing touches and the location was perfect. Should also mention the excellent breakfast.
nicely decorated comfy, 5 star for a b and b the room is like a hotel (the room i stayed in was ) comfy bed nicely decorated clean warm room nice ensuite
Very friendly owners (married couple)- most accommodating. Great breakfast. Location close to beach and restaurants, On-street parking voucher available from owners.
the Guest house was very nice friendly and comfortable well deserved of the 4 stars it has the food was Excellent and Silvio and Linda were a lovely couple making our wee stay very enjoyable would certainly recommend to friends and family .
Beautifully decorated room. Very comfortable bed. All areas of hotel very clean. Lovely breakfast. Friendly efficient staff. Handy for shops, sea, bars & retaurants. No blaring music or televisions in lounge. Very relaxing, peaceful atmosphere. Was nice to be able to talk to fellow quests. If you want to chill out stay here.
excellent small hotel,room clean comfortable and the staff were very friendly and helpful, breakfast enjoyable.Easy to park and near town centre. hotel was fine.
Friendly service, and adapable to our needs
owener and staff very friendly and helpful very cosy guest lounge and the room was comfortable and clean
the hotel was near the town and beach and was very comfortable and clean. owners couldnt do enough for us they were very friendly
The Arrandale Hotel is a bargain, clean rooms, nicely decorated, we stayed in the twin room and family room, Linda is very welcoming. I came in a group of 6 young girls which didnt seem to phase linda as it would most smaller hotels, she even directed us to the nearest clubs and pubs, asked every morning if we needed fresh towels or anything else, thanks for a great stay. Cant say there was much wrong with this hotel except the shower room was quite small, although i would still say was adquate and served its purpose.
Very friendly proprietors who really made one feel "at home" in a nice, informal atmosphere. Comfortable, well furnished rooms. Excellent, freshly cooked breakfast made to order.
the breakfasts could have been better
I have to say the breakfast freshly cooked was excellent and the staff very attentive. our room was a good size and clean and the service was faultless
quiet, clean, friendly hotel
the restaurant was excellent the bathroom was on the small side
excellent breakfast choices My room was just by reception and was very noisy, especially as people walked past on the very creaky floorboards
We only stayed for 1 night but found the atmosphere very relaxed.
it is close to the beach and has a nice view of the water.
Nothing was too much trouble for the staff, and everything was attended to promptly
We stay in many hotels when we visit Scotland and find the Horizon one of the best for friendly staff and a very welcoming place to stay. It is an all round good place to be.
location and accepting dogs - very handy for shops and walks. staff very helpful with forward travel - would definatly come back adn recommend to others n/a
on our welcome to the hotel the member of staff that greated us was very welcomming and got us checked in quickly and gave us all the information that we needed
Everything was good from start to finish
The staff were friendly and on hand day and night if you required anything. Always had a smile for you which is welcoming, the rooms were spotless and very comfortable and the decor is tasteful. That we didnt have time to stay for longer!!!
the restaurant food was delicious,and the bar staff very helpful and polite nothing
Friendly, helpful staff. good food, good location. None
Staff were very friendly and helpful, room was very comfortable and the food was excellent
The bed was massive, shower brilliant, location ideal Bed was a wee bit on the uncomfortable side apart from that brilliant would go back in a minute
Really nice, friendly staff and very nice rooms no
Gorgeous room, large & spotless Only bad points was that the bathroom smelled really bad if the door was left shut.. not sure if it was dampness because there was no window or if the smell was coming from fan. Enjoyed breakfast but could have done with beans in full english. Drinks from the bar were pretty expensive.
the friendliness of the staff /manager
The location was very good for both town and beach. The room was a good size with excellent sea views. The bathroom was rather cramped.
i liked location and and friendliness of host shower was very poor needs updating
excellent rooms friendly host location good
Very friendly host No window-curtains
The Friendly Welcome was very warm, and could not do enough for you, The breakfast was lovely and had no problem having more tea, coffee or toast, very friendly atmosphere. No
THe reception. MIke was a terrific host, made us feel very comfortable. The rooms were very good, the location excellent and the breakfast too.
Everything. The owners were lovely and the house was totally immaculate. The best Bed and Breakfast I have ever stayed in. No
Friendly staff. Good location.
The location was excellent and we had a very warm welcome. The cooked breakfast was hearty and very good value. The proximity to the seaside and the local shops was a bonus. The rooms were clean and comfortable. We had a small problem with our shower but it did not mar our stay in any way.