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Hotel was clean and rooms had been newly refurbished. No information in room of fire exits and meal availability. No warning about scalding hot water. Poor food at breakfast and poor availability after a coach party had blitzed the breakfast room. Quality of food was poor. Tv had hardly any choice of programmes despite the only information in the room advertising all the available tv channels, we could only receive about 4. Room was located at back of hotel up many stairs and corridors.
No lift to top floor. cold shower. very bad bed.
A pleasant hotel to stay at with friendly waiting staff. Chaotic check-in / check-out, with original e-mail reservation lost. Then tried to charge a higher rate, and capped it all by telephoning the next day to make a 'no show' charge for not having arrived as booked!
Nice room comfortable and clean.
Bathroom very cold no heating
Bedrooms were adequately furnished, & very clean Reception areas are in need of refurbishment, staff were polite but didn't provide the service you would expect. The Bar was closed at 10pm, and we were told we could take drinks to our room!
Our room had great view, but seems not very many do. Our room had plenty of space for our family of 4 For hotel rate, you would think the "complimentary" breakfast would include hot chocolate.
It was cheap No major issues, you get what you pay for, the basics
the views the shower was very poor
The internet booking was not registered in the hotel and that was really bad. Curtains in dinningroom can get attention, little sloppy.
Very good position, free parking available.
Location, ambiance, food, the drawing, and snooker rooms along with an interesting library, the grounds, pond, walking paths, tennis and walled garden. Tranquility. Just an excellent place. WiFi was highly appreciated. Temperature control poor. Very hot when we arrived; could only cool down by turning off all heat registers. The shower head is way too large for a small shower stall and should not be an overhead. A table and chair for a computer would be nice.
Very comfortable room & good food No bad points
Nice breakfasts. Good food. The modernity of the rooms and bathroom. Walking distance to station and centre. Pillows were too soft. No mini bar or fridge. Placing too close to other customers at meal times when there were other tables available.
A good hotel with good staff, just felt a bit clinical, not homely.
Brilliant Hotel, Staff very friendly and helpful well situated on the outskirts of the town. Rooms are finished to a very high standard. Food in Browns bar and Bistro is exceptional quality. None
Smart looking; easy parking; modern decor inside; excellent menu for evening meals Lack of reading lamps and coffee tables. No lift.
The breakfast, and the fact our room was ready early.
Hotel had a luxurious feel, excellent food in the restaurant, friendly staff Pillows a bit on the soft side but that maybe just personal preference.
A very friendly hotel which is clean, welcoming and has a good restaurant.
Hotel efficiently run,and staff very correct. Room clean,well equipped and comfortable. Breakfast adequate,and evening meal excellent. Lovely views towards Ben nevis and the mountains. Rather a long walk from hotel reception/bar/restaurant to my bedroom. The weather was very windy during my stay,and as the windows in my room would not close tightly, the otherwise efficient central heating could not keep my room fully warm.
The new pool and spa centre was by far the best part of this hotel. Room was drab and dreary and slightly damp with no heating working. After complaining 3 times and offered a heater that never came we were given another room to stay in the second night which was far superior. This room in the Annex building changed our minds about the hotel and we would stay here again.
I enjoyed the pool and spa facilities. Rooms were clean and comfortable Toilet seat kept falling off and toilet paper was too awkward to reach. Long curtain covered radiator and heat was lost out of window
The Leisure faclilities
the food was very good and the bar area friendly asked at reception for someone to come and check the tv because the reception was bad and nobody came
Warm, clean & leisure club attached
Staff friendly and sauna and pool excellent some of bar food not cooked through
location was good, welcome excellent, hotel facilities very weloming and food good. TV had not been reprogrammed for digital. Only 2 stations available and no was of turning down the sound. Complained in morning and accept explanation about engineers not having completed work.
having leisure facilities to hand Hotel was a bit tired and rooms in need of redecoration and or upgrade.
Very clean, modern, excellent facilities, huge bed, warm, comfortable, great location to town. Liked everything
What we liked about our hotel was it was friendly clean and close to the railway and bus station I thought there would be more space for putting clothes, also the rain
Clean well appointed room; very friendly and helpful staff; lovely location. Having to pay extra for breakfast and internet was irritating because the room wasn't cheap to start with.
Comfortable beds, ground floor room !, friendly staff, very nice breakfast One of my sons fell heavily in the shower bruising his side . The base of the bath was quite slippery in parts.
Efficient, clean, comfortable and well located Unable to eat in restaurant due to being fully booked. Breakfast not till 8 on sat as most people were walkers that wanted a early start this was too late for a sat.
The room was clean and in good condition. The Brewers Fare was handy but extremely busy, even at breakfast. Get somebody to cut the grass and weed the shrubs and the whole place would be perfect.Good value accommodation.
we enjoyed the warm friendly welcome we received at the hotel which was spotlessly clean throughout also the adjoining restaurant which was also welcoming and good value for money. the self service breakfast buffet was not available due to a fault with the hotplate.
Lovely comfortable room with super bed. Everything was spotlessly clean. Good to have children's beds made up for arrival. Housekeeping of a very high standard. Reception friendly and helpful, especially Betty. Have stayed before and would definitely return.
Convinient location, good room, polite staff. Booking process. I arrived to figure out that quote given by price-line is wrong and they booked only 2 people in the room in the hotel system - also in my confirmation kid was shown. Reception sorted this out - but aukward point.
Its ideally located in Fort William, well appointed rooms and curteous staff. It was only for one night !
the staff wer very helpfull & pleasent,it was veary cozzy, the meals veary good
Ambience and proximity to interesting features, Neptune's Gateway.
Fabulous location Nothing
The hotel was excellent and the food was fresh, well cooked and could be recommended to anyone.
warm welcome,relaxed feel to place,good breakfast shower not going to win any prizes, mattress a little uncomfortable
Friendly staff, pleasant surroundings. Good menu and reasonable prices. VG provision of toiletries. Only a couple of minor irritants. Room I had had dormer window, therefore no view and paper was peeling from wall below window. Room 6.
Friendly staff ; good food and prompt service
The location and the friendliness of the staff It feels slightly old fashioned and in need of updating
staff very helpful. rooms were spotless.
the weather and the company. rooms not worth the money;have been in a lot better,the shower was very underpowered very poor
Very well kept hotel owners take great care of b/b None but if I had to be really picky sometime a bit cool in room bit like I said whether wass dull
Comfort, cleanliness, breakfast. Also the views and location. Ideal for exploring the surrounding area.
Absolutely wonderful. Looked after from the minute we arrived to the minute we left. Should have stayed longer. No
Cleanliness & service Electric shower had slow flow
A warm welcome was extended to us on arrival, details of where we could get dinner were given. The overall cleanliness and good decorative order of the establishment were self evident I haven't got any
Room was clean and comfortable. The breakfast was very well cooked and presented. We arrived just before 4.00pm and we a little taken back when the host said she was just finishing off preparing the room. This was even more surprising when we were advised that we were the only ones staying the night.
Welcoming and friendly, informative about the suroundings and available activities. A must revisit. Not applicable
The location is excellent, all the facilities were immaculately clean eg the room, the bathroom, the shower etc. The full english breakfast was the best I have ever had with an excellent choice selected personally each day. It is within easy walking distance of the main town and offers very picturesque views from both the bedroom and the dining room. I would strongly recommend this hotel stay to anyone interested in visiting Fort William and the surrounding area.
Lovely accommodations - room was well maintained and restful. A bit difficult to find - the addition of a map on the website would be very helpful. If there is already one there, it was not evident.
Quality of both facilities & interest in meeting our needs
A warm welcome and very comfortable stay. There's also an excellent lounge with a bar and fireplace.
The location is stunning, right on a loch with amazing views over the water and onto the mountains. Staff very friendly and helpful. Our room was huge and had breathtaking views. The hotel also has a whiskey bar, one of only 20 Whiskey Bars of Distinction in the whole world. Very impressive. Breakfast was lovely too!
excellent friendly hotel and the staff were more than happy to help out with anything
The traditional atmosphere , the views out over the loch , first class breakfast and the excellent rooms and welcoming nature of the owners.The log fire was a nice touch. Lovely big house but heating struggled a bit with the cold weather
Friendly considerate staff. excellant service helpfull advice. No evening meal available.
Friendly staff, very comfortable room, exellent breakfast.
The hospitality and comfort. Excellent breakfast and good local knowledge.
The staff were very friendly and the room was spacious, clean and relaxing. we would definately go again.
Excellent hotel, very friendly and welcoming. Fantasti views over the loch. Great attention to detail and good value for money. We would stay here again. None
Was a friendly accommodating place that knew how to make a hillwalkers stay top class. Good food, great accomodation and drying facilities no
Good location, it's on the opposite end of the main street from the bus/train station, but only a 10-15 minute walk. Clean, comfortable room and beds. We were fortunate enough to get a room facing the canal, and it was a fantastic view. The room had a sort of bay window which was lovely. It's not exactly on the water but you get a great view of it. TV has a good range of channels. Breakfast was good. I felt it was a tad overpriced, especially after I learned there were hostel accommodations on the main street and several cute B&Bs close by. In retrospect I would've stayed in one of those to save money. Gaudy, outdated comforters and matching curtains (sorry, but someone had to say it!) They were clean, just didn't flatter the room. Towels were old and faded, but clean. Hairdryer kind of sucked, my friend got her hair caught in it twice, so be careful - there's no screen on the back to prevent that.
A hotel of character with good facilities. The location is picturesque, the restaurant was excellent and the bar had real ale.
Relaxed atmosphere and family nature of the hotel Limited evening menu for the restaurant.
Beautiful spotlessly clean house. Very comfortable beds and so peaceful and quiet. My husband thought the shower could have been better - not enough power but I found it perfectly satisfactory
The whole experience Nothing, we had a most enjoyable stay
Excellent staff ,good food and cleanliness ,decor and location of hotel
The owners were very friendly & helpful, our rooms were very cosy and clean. We had a very good breakfast and great dinner in the evening. Our children 9 & 11 enjoyed their stay in this family run hotel.
Everything was excellent. Food, comfort, staff, facilities and extremely good value for money
The staff were exemplary. The decor, facilities and furnishings were excellent. meals were excellent on one night and no so good on another (busier) night. I think the kitchen might be understaffed.
very friendly staff and management; very comfortable and welcoming; food very good; lovely room with stunning views; would highly recommend and would stay again nothing
friendly staff, great food, relaxed atmosphere couldnt stay longer