Hotel Serena Bandung

Some guests have mentioned that the cleanliness of the rooms could be improved, noting issues with dust and odors in the bathrooms. However, others have found the amenities provided, such as toiletries and towels, to be satisfactory.

Several guests have expressed concerns about the hotel's facilities, describing them as old, gloomy, and not well-maintained. Some have specifically mentioned issues with the furniture, cleanliness, and the lack of detailed cleaning in the rooms.

Many guests have praised the helpfulness of the staff, highlighting their assistance and positive attitude during their stay.

Yes, the hotel offers a free airport shuttle service, providing convenience for guests arriving or departing from the airport.

Some guests have found the hotel to be a good value for money, while others have expressed disappointment with the conditions and facilities, suggesting that it may not meet the expected standards for the price.

Some guests mentioned that the hotel is old and not well-maintained, with old furniture and cleanliness issues. It's advisable to manage expectations regarding the room condition.

While some guests mentioned good Wi-Fi, others reported issues with the internet connection. It's recommended to inquire about the Wi-Fi reliability upon check-in.

The hotel's close proximity to the train station is highlighted as a convenience by guests, making it an ideal choice for those arriving by train.

Several guests noted unpleasant smells in the hotel, particularly in the rooms and bathrooms. Guests may want to be prepared for potential odor issues.

While some guests were pleasantly surprised by the provision of toiletries, others found the cleanliness lacking. It might be wise to bring personal toiletries as a precaution.

Some guests experienced issues with hot water for bathing. It's advisable to confirm the availability of hot water before booking.

Dust accumulation was mentioned by guests, particularly under the beds. Guests may want to check for cleanliness upon arrival and request thorough cleaning if necessary.

Guests reported finding crumbs and dust, indicating a lack of detailed cleaning. It's advisable to be mindful of this aspect and manage expectations accordingly.

The hotel offers a free airport shuttle, which can be a convenient and cost-effective transportation option for guests arriving by air.

The hotel's proximity to various attractions such as Pasar Baru Trade Center, Braga City Walk, and Bandung Indah Plaza makes it a convenient choice for exploring the city's offerings.