Guest reviews
Overall Rating
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10.0 "Terrific location."
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8.9 "Great service."
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6.0 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.3review from
Located in centre of Bansko , free car park opposite hotel . Staff are not overly friendly but I put this down to the Bulgarian inexperience with Customer Care .Would have liked a room with a bath .
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5.3review from
The choice of international television channels. It was very difficult to communicate with the hotel staff as they did not speak much English.
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4.0review from
staying at elitsa was ok. it was near the commercial street of the village "pirin street" and generally easy to find. the room was fine but a little smaller than i thought. breakfast was very poor, and of low quality. the staf was not speaking english or anyother language except bulgarian. the services were poor, and the jakuzi out of order! also the smell at the entrance was horrrible. it was a mix of garlic and cigarette smoke. i wonder, they still permit smoking in the lounge areas...?
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4.4review from
good place close in center they dont speak good english the dont get early the fax for the reservesion from booking and the breakfast is poor
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5.4review from
The view from our room. The location. The staff should speak english.
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4.4review from
The room was warm so the water all day and night! The room clean service was not enough!
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4.5review from
The food The Twin bedroom apart (202) was too small for a couple and useless.. Has the same charge with bigger and more comfortable rooms
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6.0review from
English Language
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7.2review from
The small family-run hotel atmosphere, comfortable, modern facilities, everything worked. A good location.
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4.8review from
Locaction and facilities was good. Needed redecorating.
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7.3review from
Located in centre of Bansko , free car park opposite hotel . Staff are not overly friendly but I put this down to the Bulgarian inexperience with Customer Care .Would have liked a room with a bath .
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7.2review from
The small family-run hotel atmosphere, comfortable, modern facilities, everything worked. A good location.
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5.3review from
The choice of international television channels. It was very difficult to communicate with the hotel staff as they did not speak much English.
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4.0review from
staying at elitsa was ok. it was near the commercial street of the village "pirin street" and generally easy to find. the room was fine but a little smaller than i thought. breakfast was very poor, and of low quality. the staf was not speaking english or anyother language except bulgarian. the services were poor, and the jakuzi out of order! also the smell at the entrance was horrrible. it was a mix of garlic and cigarette smoke. i wonder, they still permit smoking in the lounge areas...?
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4.4review from
good place close in center they dont speak good english the dont get early the fax for the reservesion from booking and the breakfast is poor
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5.4review from
The view from our room. The location. The staff should speak english.
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4.4review from
The room was warm so the water all day and night! The room clean service was not enough!
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4.5review from
The food The Twin bedroom apart (202) was too small for a couple and useless.. Has the same charge with bigger and more comfortable rooms
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6.0review from
English Language
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4.8review from
Locaction and facilities was good. Needed redecorating.
