Daily cleaning, installation of cabin HEPA filters on flights to Bansko
You cannot fly directly to Bansko. KAYAK recommends you fly to Sofia (SOF) (59.31 mi from Bansko). From there you can rent a car or get a taxi.
The closest airport is Sofia (SOF) (59.31 mi). Other nearby airports are Plovdiv (PDV) (71.72 mi), Kavála Megas Alexandros (KVA) (86.66 mi), Thessaloniki Makedonia Apt. (SKG) (94.93 mi) or Skopje (SKP) (96.51 mi). KAYAK recommends you fly to Sofia.
Sofia Airport is 59 miles from the center of Bansko. View on Map.
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Scores according to KAYAK customer reviews
Pros: "This was my first experience with Qatar & it was outstanding. Crew members are extremely courteous & helpful. The aircraft seats in economy class were roomy & comfortable. Bathrooms were kept clean throughout the long flight. Food was very good as was the selection of flight entertainment. Can't thi"
Pros: "The food and crew were great"
Cons: "Older plane the tv panels were faded"
Pros: "Q-suites are fantastic."
Cons: "Boarding was a mess. Premium boarding line was tied up by economy passengers and ground crew did not turn them back"
Pros: "seat was great"
Cons: "flight attendant should be nicer"
Pros: "Delighteful experience"
Cons: "Better guidance at transit stop"
Pros: "Plenty of room to move around"
Pros: "Q-suits. Very comfortable and private. Great upgrade to the 777. WiFi now available for very reasonable price"
Cons: "Bus transfer to Termial 5 is VERY poorly organized and takes over an hour. This makes it harder to get to Terminal 5 even if you don't have to clear security again. Seats had a bar under the padding at about the position of my hips. Uncomfortable to sleep for several hours"
Cons: "Ord to Doh: People kept window blinds open all through 15 hour flight Flight temperature kept very warm"
Pros: "Good food and good hospitality"
Cons: "The gentleman next to me had broad shoulders, so I spent most of the flight with my body a bit twisted, and eating without being able to move my right arm normally was undesirable. The cabin was kept a bit warm throughout the flight. We had a long wait (30 - 45 minutes after leaving the gate) before takeoff."
Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Pros: "B777 Dreamliner is dreamy. Lots of overhead luggage space. Decent leg room (could always be more). Great individual entertainment screen for long transcontinental flights. Flight staff was a mixed international crew, very friendly, unpretentious, polite and just nice compared to other airlines. The planes they use seem very new. Would definitely recommend Qatar Air over Aeroflot any day."
Cons: "Food was decent for airline food but nothing to rave about and as with most airlines uses too much plastic packaging. Although I was pleased that some of the flights used metal flatware, but still too much waste in the industry in my opinion. Also, the headphone jack was not compatible with my headphones. The type used on the 777 is the dual pronged one. I did not have an adapter so had to use the crappy headphones that are provided."
Pros: "Food was great Seats were comfortable Everyone was super nice"
Pros: "Courteous and friendly staff, on the plane and at the airports. Gave advice and directions when asked. Asked about time for food serving and said anytime you want something, come to the galley."
Cons: "A chorus of crying infants..."
Pros: "Good food. Great staff and service"
Cons: "I wish there was more seating room and unusually long waiting time for toilets."
Pros: "Checkin crew was rude and was not at all respectful"
Cons: "Checkin crew was rude and was not at all respectful"
Cons: "Boarding at JFK very disorganized. Poor system. No vetting of wheel chair users many fakers."
Pros: "Every thing is great."
Cons: "Food Seat great service"
Pros: "On demand entertainment systems seem standard, as I’ve flown Qatar several times and always had it. Friendly staff. And Doha is a great connection airport."
Pros: "I have made more than 6 round trips on Qatar Airways for AMD-ORD-AMD in last 18 months and can not be happier!!"
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pros: "My flight from Chicago to Doha was late to come in and there was a gate agent waiting for us and two other passengers with a sign when we got off the plane. He told us that our flight had already left but he would get us on the next one. We ended up getting seats on the next flight but then were also given the option to get a temporary visa and explore Doha for the night. We opted for the comped night which included a very nice hotel and $100 in meal vouchers. We absolutely LOVED Doha and the hotel and food was fantastic! I don't think I have ever received better service from an airline or a hotel. We ended up walking around Souq Waquif and the downtown until 1am (we are two young females!) with no issue and just used Uber to get to and from the hotel. Everything was so well laid out for us! No complaints whatsoever!"
Pros: "smooth and on time with efficient service."
Pros: "The aircraft from US to Qatar was upgraded and looked new. I love the new on demand video streaming, the touch controls are precise and better than previous version"
Cons: "I wish the airline was a bit more organized with boarding. I saw people with other zones boarding even when they were not called. The air hostess was friendly but I kinda got a feeling that she is doing me a huge favor when I asked for something more."
Pros: "Hospitality, boarding process"
Cons: "Food was slightly undercooked (chicken). Should have better process to check for that"
Pros: "Enjoyed the food and the service from the crew. Plane was new and relatively new and comfortable."
Cons: "The check in agents were not very polite or helpful. They did not offer much assistance and help for a first time customer on Qatar Airways. My bags were also not loaded onto the plane and had to arrive on a later flight"
Pros: "Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced."
Cons: "Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal."
Cons: "Luggage items are missing."
Pros: "It was excellent."
Cons: "It was excellent."
Cons: "No consistency with hand luggage. My companions and I were held to strict weight limits. Others were getting on with three and four bags."
Pros: "The entertainment options were fantastic! The flight attendants were very cordial and hardworking."
Cons: "I was very pleased with my flight. I really have I complaints."
Pros: "everything was as expected from a world-class in the travel world."
Cons: "In economy class, the seats are not as roomy as I thought and leg room space is not suited for overseas 12+ hours travel comfort."
Pros: "Vegetarian food options"
Pros: "The Chicago flight was more than hour late so had to miss my cincinnati connection. Had to wait for 4 hours at the airport to catch my next flight- making the long journey even longer. No priority lounge access provided to make up for the delay. Qatar never getting my business again."
Pros: "Inflight services, food"
Cons: "Wheelchair services in India, person left in between and had to walk with pain in my foot for a distance."
Cons: "Boarding staff give us wrong advice to make extra money from the passenger. They also pressurized us to decide quickly. our each check in baggage was over weight 1 KG or less than 1 KG due to faulty scale at home. Instead of giving us a choice or advice that you are allowed two more hand bags. They pressurized us to make one baggage over weight from all 7 bags and harassed us to do it quickly because they are closing counter in 20 minutes. That's how they charged me another $65. Also they lied on the counter that your seats are in a row but when i went into the plane our seats were separate. Lesson learned don't trust the person over the counter of Qatar airways."
Cons: "The boarding was unusually long. We stood in line for twenty minutes to board the plane. This was difficult for many. The staff and airlines were unorganized and scattered."
Pros: "A380 FLIGHT! Woo Hoo!"
Pros: "The seats were a bit roomier and more comfortable than any other plane I have been on. There was a good variety in entertainment selection on the individual screens. The stewardesses were lovely and attentive. Food was delicious and balanced and was served with real silverware."
Pros: "Crew were super nice, a lot of entertainment varieties"
Cons: "That I had to deal with some rude local officers at the airport, one of them was Qatar airline employee, 3 were security and immigration staff. They ruined my trip with thier rudeness."
Pros: "All Excellent. Will fly again."
Pros: "every thing was good bout only test of kook food was not good."
Pros: "Customer assistance was outstanding"
Pros: "WE WHERE THE LAST ROW AND WE DID NOT HAVE CHOOSE ON FOOD BECAUSE WHERE NO MORE"
Pros: "Comfortable seats and very friendly crew"
Pros: "My bags did not arrive on my trip to India. The airline representative was waiting for me as I exited the plane stating that they were working on locating the luggage. Their service was professional and prompt. My bags were delivered the next day. I highly recommend this airline."
Cons: "my preferred selection of food, wine and snacks were not available"
Pros: "I liked evereting!"
Pros: "Leg room was great"
Pros: "Friendly crew and clean aircraft."
Cons: "I was traveling with two family members with wheelchairs and gate transfer at IST was a nightmare. It was very slow, but finally we were at the right gate. Handicapped access must be improved at the IST airport."
Pros: "Everything went very well. The food was fantastic. Just too warm on the plane."
Pros: "Comfortable seats, nice crew...i forgot to reserve my vegetariano meal, but the crew provided for me.."
Pros: "Everything was amazing. The crew was great! The customer service was even better!"
Cons: "I was tired and fell asleep instead of watching more movies :)"
Pros: "Crew was excellent Electronics and entertainment available were very up to date Good was excellent"
Pros: "Everything ..."
Pros: "Pilots were great, so smooth landing."
Pros: "tender care as if we are their own family members"
Cons: "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"
Pros: "Layflat bed"
Cons: "Turkish airlines desk crew in DC. Really old aircraft with problems with recliner in business class from IST to LHE. Wooo likely not fly Turkish airlines in future"
Pros: "Perfect was everything"
Cons: "Prices was high"
Pros: "Onboard the flight service was fine."
Cons: "The crew at check-in & at boarding checked me in to fly to Tel-Aviv (transiting at Istanbul) without any comment on visa or passport at Washington D.C. In Istanbul, I was not allowed to board on the flight to Tel-Aviv. I was not allowed to stay in Istanbul. Crew (Erin Uler) who stopped me from boarding the flight said he would help, but disappeared. Othes kept sending me back and forth between transfer desk and sales desk with inconsistent advice every time. I had no way out, so decided I will fly to the closest European country. This was after I had been back and forth for 7 hours. I had to pay full for flight to Greece. I asked to be sent back to D.C. they could not even work that out. I have a return ticket to fly back to Washington D.C. with Turkish Airline on 1 Jan and they said they will need to re-ticket my paid return flight as well. Turkish airline crew did not would not help me fix my return flight back to D.C. They have asked me to contact the agent ( Kayak). Now I am stuck in Athens, a country I have never visited nor planned to. My tours & accommodation, all paid for in Israel, I have lost. I had a tour fully paid in Israel. I have no ticket to return back to D.C. even though I paid for ticket with cancellation insurance when I bought the ticket. The advice between Turkish crew who checked my passport (official) while I was flying out of D.C. vs the Turkish crew who stopped me from boarding was inconsistent. If I had been stopped in D.C. I wouldn't have had to face the events that followed. Now I have lost my tours, hotel in Israel. I had to pay extra for flight to Athens and I am paying for hotel and sundry in Athens while waiting for flight out. Turkish crew at Istanbul were not only unhelpful but rude and inconsistent. While I was waiting for 8 hours for a firm information, shouting matches between Turkish crew and customers went on at least a dozen times. Inconsistent information from Turkish staff has led me to be currently stuck in Athens. I am waiting for a way back to D.C. There should be a rule that fines an airline if they board people without accurate visa papers and they fail to check it. There should also be a fine to the airline if they stop people from boarding at a transit airport leaving passanger stranded with nowhere to go or return. I ask this issue to be looked at, as I am currently stuck in Athens. I need a ticket to go back to D.C."
Pros: "Every thing"
Pros: "Nothing. I guess the fact that I made it to Israel?"
Cons: "Your incompetent agents messed up my reservation multiple times. They called my home and emailed asking for a payment, even though my client bought the ticket for me. Then, when I was checking in I realized my name was wrong even though my client has a document that proves she typed the right name. Finally, and AGAIN KAYAK, I arrive at the airport and Turkish Air says the ticket is booked but not ticked. So I had to jump on a 30min wait over the phone trying to solve issue after issue. Never doing business again with Kayak."
Pros: "Service was great, very polite crew. The food was so far the best comparing with other airlines I flew with. Planes were clean."
Cons: "The flight arrived with delay in Istanbul. The connecting flight was delayed as well. Hopefully I won’t experience that on the way back. One of the passengers said that flights are always delayed when arriving to Istanbul waiting for gates."
Pros: "Boarding was on time and We arrived on time."
Cons: "Plane was smaller than normally flown. No room at all. 2-4-2 seat rows."
Pros: "Crew were polite and helpful"
Cons: "Seats were especially cramped and tight and leg room was uncomfortable and I am a short person."
Pros: "Flight time and layover at connecting flight"
Cons: "Food needs to improved. In all other flight Indian spice is served as Asian veg flight seat are too tight"
Pros: "Everything- hot moist wash rags & overnight kit were luxury touches."
Pros: "Everything was perfect!!! I have no remarks!!!"
Cons: "There was a female attendant who as soon as I got to my seat asked me to stop blocking the aisle. I found this very annoying because I'd only just stopped at my seat. I found her manner disrespectful."
Pros: "Crew was friendly and helpful. Would choose Turkish Air again."
Cons: "Lost one of our suitcases. It was left in Istanbul and didn’t make it onto our connecting flight to Sofia."
Cons: "The lost 3 of my bags"
Pros: "Treated very poorly no hotel stay in the airport for 24 hour"
Cons: "There was no child meal dispite us ordering it."
Pros: "Entertainment was great, crew were polite and attentive"
Cons: "Not enough leg room for anyone over 6ft tall"
Pros: "We travel with our 18 month son and the crew was really Profesional, they gave us little souvenirs for my son, the food was delicious, free alcoholic drinks, they were over my expectations. I definitely will fly again with them."
Cons: "They are telling me because I booked with Kayak through PriceLine or vice versa they will not give me any hotel for my 14 hours lay over."
Pros: "I had a medical isue.want to cancel but miss comunication until last munite.They let my ticket dead.So sorry.Did not go..Not able to use in the future..To bad can you help?"
Pros: "The food is not bad, and the crew was good. The in flight entertainment selections were also good."
Cons: "The seats are too small to recline for someone who is about 185cm tall. I was not able to sleep, in spite of the late hour of the flight. Had a one hour layover in Istanbul, and the gates were at opposite sides of the crowded airport, which made the connection difficult."
Pros: "We didn't crash"
Cons: "Took too long. Build a transporter soon"
Cons: "Very small space"
Pros: "No delays Courtesy of crew Very pleasant fly"
Cons: "No complaints except boarding was a little hectic. It would have been better if there was more organization on who boards when and more control by staff."
Cons: "car seat not wrapped in plastic bag so I lost my cushions on the seat. Now my child can no longer use it."
Pros: "El servicio del personal a bordo fue muy bueno. La comida me pareció de buen sabor. El boarding se puede hacer desde el lounge."
Cons: "El chreck in en el aeropuerto de IAD no me gustó. Abre a las 7:10 para el vuelo de las 11."
Pros: "Service was exceelent and all crew staff were professional and friendly and courteous."
Cons: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Cons: "the employees at the check in booth were so rude and unhelpful. I needed a wheelchair because I had a very bad backache, but they refused to help me and they made me wait standing up in line for over 2 hours. It was a very painful experience."
Pros: "Turkish Airlines remains my favorite - boarding process is organized, seats are comfortable, food is good, and crew is friendly and helpful."
Pros: "Easy checking reasonable wait."
Pros: "I liked the food and the Entertainment on board. The board crew was friendly and had always a smile."
Cons: "The crew wasn't able to speak in German, even though they spoke perfect English."
Pros: "I liked everything"
Cons: "Absulotely nothing."
Cons: "Rude stewardess"
Pros: "Hats off and Thank you to the Man behind the counter at the gate. My knees are bad and I walk with a cane, he ensured I was transported safely and in time to the new gate when we had to switch gates because of plane issues."
Cons: "When a couple of ladies boarded and were going to be seated in the exit isle. going by the color of their skin and the clothes they were wearing, the stewardess with long blonde hair, assumed they did not speak English, and rather rudely told them that they should not be in this row. To which they responded in prefect English. told her they were comfortable with the emergency seat and helping passengers. She kept pushing them and finally they switched with a couple other passengers. VERY RUDE!!!!"
Pros: "This flight was cancelled"
Cons: "This flight was cancelled and we were rebooked on the 10:30 flight to Frankfurt"
Pros: "Very nice"
Pros: "Luggage came pretty quickly."
Cons: "United can learn a lot from Delta"
Pros: "Everything. Seemed faster."
Pros: "Friendly personal"
Cons: "Did not communicate and refuse to answer in advance about transition visa - German consulate suggested that I do not need transits visa, but airlines had totally different rule that they did not tell us in spite of our call in advance. Furthermore our itinerary sent to us clearly mentioned that two pieces of luggage 50 lb each were allowed free for check in, but during check in the airline wanted to charged $100 - Total chaos - I ended up spending $225 extra for nothing - rip -off"
Pros: "The courtesy of the staff and the film selection."
Cons: "The cramped space and the quality of the food, esp. the breakfast meringue etc."
Pros: "SO MUCH LEG SPACE."
Cons: "Preboarding was somewhat confusing. It was more the terminal layout. There were three gates at the end and I just wasn't 100% sure where to go."
Cons: "50 min. delay for absolutely nothing. No proper gate available. Only one bus had to serve all passengers from terminal to aircraft. Lufthansa should not operate as a budget airline."
Cons: "More chicken"
Cons: "They run out of chicken and only had pasta dinner left. I don't like pasta ."
Cons: "Airline lost my bag. Not happy at all. Lufthansa is a let down. I’m an beside myself and there are meds in my bag that are needed."
Pros: "Everything was amazing. I didn’t like the part where my luggage was lost and I still have no idea when or if it will ever be found."
Cons: "Having my luggage arrive at my destination with me."
Pros: "After i paid 37$ to reserve a Ileseat,i was seated on the window with two people next to me.i paid for that seat so i dont have to ask two sleeping people ,five times ,to let me go to the bathroom,do to a medical condition.needless to say it was embarrassing and very inconvinientfor me as well as t"
Cons: "Nothing to add?"
Cons: "Late, missed connection"
Cons: "On our layover in Munich, we were at our gate, then noticed about 30 minutes prior to boarding that they’d moved us to another gate quite far away, so we hurried to the new gate, only to discover the change was an error, and we had to run back to our original gate. Made it, but annoyed."
Pros: "Priority boarding for parents with children was a huge help. Provided extra blankets and most of the crew's friendliness was very appreciated."
Cons: "Provided bassinet is much too small for even a 17 months old. Also very hard bedding made it impossible for the kid to sleep. We observed same with the other parents. Alone with that, the height of the bassinet makes it easy for the kid to get distracted. WORSE PART: Our daughter couldn't get comfortable to sleep and got fussy, so I took her for a walk which didn't help much. Since it was bedtime 11pm with 0 to little traffic, and to avoid her crying from disturbing everyone I resorted to one of the bathrooms with her. She did fall asleep for about 1 hour until one the FA came literally BANGING on the door. Very rude even after I calmly explained the situation. So sorry for such people with no compassion nor understanding in their hearts."
Cons: "The problem is with KAYAK. KAYAK booked us a carrier light ticket and failed to inform us at the time of the booking that it was a tariff without checked in baggage that was being offered. Fortunately, LUFTHANSA informed us of this fact at checkin and we purchased carriage with checked in baggage. This makes me wary of buying tickets through KAYAK in the future."
Pros: "The service and the entertainment system"
Cons: "Food was not up to the mark, which it almost always is. The crew were a little rude at times, which is also not very common with this airlines."
Cons: "I did not like the delays over one hour delayed"
Cons: "Lufthansa warse company ever fly with . everything was bad . delay like two hours , food only meat because No enough chicken and No socks to warm my foot because I was feeling cold ."
Pros: "Clean, modern place. Professional staff."
Pros: "Just fine."
Cons: "My eyes got so dry that I couldn't see very well for a few hours after landing, everything was hazy and glowing, like I had a film on my eyes. I've been on way longer flights before and I've never experienced this, it was scary."
Pros: "That I was able to arrive at Munich Airport"
Cons: "Delay and no information or explanation and help from Lufthansa."
Pros: "Had a row to myself coming and going."
Cons: "Missed transfer, despite assurance before takeoff."
Cons: "The chicken was too spicy & hot for general public. You should take lessons from Swiss Air... food was delicious!"
Pros: "Munich airport is very well organized."
Cons: "Luggage didn’t make a Lufthansa connection even though both flights w."
Pros: "Professionalism of the crew"
Cons: "tight sits"
Cons: "Did not like them charging extra for a seat assignment."
Cons: "Boarding was an unorganized free-for-all"
Pros: "Seat comfort, easy of boarding."
Pros: "Hasn't happened. Still waiting."
Pros: "Baggage handling, efficiency overall"
Cons: "Small legroom in economy"
Pros: "Boarding to exit all went smooth"
Cons: "Air was sometimes stale"
Pros: "I LOVED the Crew. Exceptional! Polite, accommodating, kind, friendly. Just wonderful. The food was pretty good too! The entertainment was great. I loved that the toilets were in a separate area downstairs! The flight was overall pretty comfortable. The cabin temperature was also great, not the freezing temperature found on American planes. Thank you LUFTHANSA!!!"
Cons: "The flight was late boarding and late arriving in Munich. I had a connecting flight to make and that was a harrowing experience. I had no precedence offers the other passengers in deplaning. I was given no help in making my connecting flight. I had to queue up for border control. I had to go up and down numerous escalators. I was stopped by a policeman asking for papers which I had already given to border control. I had to take a train and change terminals. My connecting flight was departing from the farthest gate possible in the terminal. I was running the entire time, and I barely made it. Had I not been running, I would have missed my connection."
Pros: "Cleanliness, entertainment"
Cons: "Food and legrooms have to be the worst in international flights."
Cons: "Seating space too narrow"
Pros: "Plenty of room"
Cons: "Lack of good movies"
Pros: "I loved the choice of movies"
Cons: "Lack of space"
Pros: "From start to finish there were no hiccups. It was a pleasant journey."
Pros: "Everything was awesome best flight i had in my life."
Cons: "Boarding process was not easy to hear and it was unclear where the line for our gate ended and the line for the gate right next to ours began"
Pros: "There was nothing to like. Horible experience will never fligh with Austrian Air again"
Cons: "The flight was long delayed, there was no explanation or any sort of pasenger notification about the delay. When I boarded the overhead luggage was full could not find space to secure my bags. The flight attendant was very rude did not assist me and made me wait. Other people traveling without luggage pushed me to pass by. I was told not very nice things. The flight was overbooked and overall horible experience."
Pros: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."
Cons: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."
Pros: "There werecseats available at gate area to wabit for plane."
Cons: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."
Cons: "All good!"
Cons: "Cancel it"
Cons: "muffin for breakfast ?"
Cons: "Service was bad"
Pros: "Flight crew & overall experience was positive. Meal & entertainment were good."
Cons: "We paid for extra leg room seats & were told we'd have exit row. We ended up in the middle section, which made it very uncomfortable for the overnight flight."
Pros: "Great airline, everything on time,exelent service, great staff, good food"
Cons: "Everything was fine"
Pros: "Flt was great - service was great"
Pros: "Flight was good and everything worked out perfectly."
Pros: "I thought the food was excellent. Better food in coach than I get on first class domestic flights. Also, the in-flight entertainment was very good. I watched a couple of science shows and extreme sports shows that I truly enjoyed."
Cons: "There wasn't much I did not enjoy that could be changed. I chose to go coach and had to put up with seating that was more cramped than I like, but I expected that."
Cons: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."
Pros: "Speaking of friendly sky. Great!"
Pros: "Great experience, friendly crew!"
Pros: "Got to destination safe and sound and was thankful for that!"
Cons: "Boarding was messy. Food was ick- "chicken" tasted like a grade d boiled chicken nugget, terrible texture. Ladies on flight were kind, although not terribly helpful. Movie selection was pretty small and lots of Rated R movies, hard to find anything in the middle (not kids, but not adult)."
Cons: "The flight was delayed but due to efforts of the pilot we were on time!"
Pros: "arrived early"
Pros: "they asked me if I wanted an upgrade to business class - nice"
Cons: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."
Pros: "Drinks were included"
Cons: "No entertainment available not even to pay for. Wifi is overpriced"
Pros: "On time, smooth flight."
Cons: "Boarding area cramped, all classes and rows boarded at same time."
Pros: "Plenty of leg room in economy. Will fly again."
Pros: "They lost my baggage and nobody cares.They charging good money for extra bags but they have only sorry for they mistake. If you plan your important trip to Europe please don't use this company,so you can avoid unpleasant experience."
Pros: "Flight crew was pleasant, calm, and efficient."
Pros: "The service was good, everyone from the staff extremely friendly and overall the flight was very quick."
Pros: "that everything was in order - alles in ordnung, without much fuss. short flight, no time to get dissapointments, but I did not expect some anyway."
Pros: "Good movie selection on flight"
Cons: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."
Pros: "food was fine"
Cons: "to small seats"
Pros: "Service was spectacular. The United crew was awesome."
Pros: "Everything seemed all right"
Pros: "The entire experience was a joy. I was upgraded to business class and the difference was noticeable. I was comfortable and suffered no ill effects after. Much different that my trip home."
Cons: "There was nothing I didn't like"
Cons: "Seat was small and narrowed with no leg room at all Worst I've ever seen"
Pros: "Crew was nice, plane was new and clean, flight was safe with no issues"
Cons: "Plane was so small, I had a feeling I was on a low cost carrier in Europe. Even carry on couldn't fit above in the bins. This is very disappointing for an airline that used to be great. That plane was like the bottom level of the Titanic where people were squizzed in. Upon arrival in Vienna getting off the plane we had to take the stairs and the bus to the terminal - that's how small the plane was. Just awful."
Pros: "Overall the flight was better than most. The crew was friendly, competent and as attentive as coach allows these days. I appreciated the attendant who asked the man in front of me to put his seat back up during the meal. The little red pillows were great - big enough to be useful and comfortable. Although we chose not to watch a movie, we were impressed with the offerings. Comfort on a long flight in coach is a thing of the past but we knew that when we chose to fly that class."
Cons: "Most of the crew was great (hence the five star rating) and the flight in general was at least on a par with competitive airlines but we did have an unpleasant encounter with a young man who we were told was the purser. When my husband asked about what seemed to us like a very high level of security (including dogs on the gangway as we boarded the plane), this young man replied in a very condescending manner,"It's America. You tell me". Well, we are Americans, not always in agreement with our country's actions and attitudes, but that comment was needlessly dismissive and hostile."
Pros: "Great plane good price for plane ticket."
Pros: "Everything was very good with an exception of being very tight space wise"
Cons: "no leg room, tight rows"
Pros: "The staff were kind"
Cons: "The seat was worn down and very uncomfortable. The screen was super tiny and terrible quality. Everything was caked in old dirt"
Pros: "crew helpful"
Cons: "1. Boarding gate changed 3 times..... poor advertising regarding the last change 2. food poor 3. entertainment non-existent"
Pros: "It seemed like the crew and passengers had really good attitudes; which always goes a long way."
Cons: "The screens were very small. It would have been nice to have an entertainment menu, with the ability to choose a film and to have a play/pause option. Meal options were limited; by the time I could choose pasta was the only choice left. I would have also appreciated the option of herbal or decaf tea."
Cons: "It was very obvious which passengers caught the eye of our male attendant and they level of service reflected it. The refreshment offerings were pathetic.....other than a drink EVERYTHING was FOR SALE......pitiful really. One of the reasons I try to NEVER fly domestically or on US Carriers!"
Pros: "The only thing I liked is the fact I could get on a flight and get home the same day."
Cons: "Because of a delay on a previous flight, I missed my original flight and while I was waiting to board, I called Austrian on the phone to advise them of the delay, so they can protect me on the last flight for the day. The agent refused to do so and advised me to take care of it in Vienna as I was flying on an award ticket and there was no more availability. When I got to the airport in Vienna, I was told the flight was overbooked and they can only guarantee flights the following morning, which wouldn't have worked for me due to other engagements. I was put on a standby list and was told I was #1. When I inquired why they weren't proactive in rebooking people instead of waiting to be told the obvious, I was countered that even if they were to do that, there would be no seats, which was false as I was told over the phone there were still a few seats left at that time. Overall, a horrible way to handle things by Austrian, especially given my Star Alliance Gold status."
Pros: "Everything was OK."
Pros: "Actually the food was very good...what a surprise ... plane food was really good."
Cons: "no leg room"
Pros: "Overall good"
Cons: "No breakfast vegetarian option, i didn't get a chance to preorder it while booking either. No ingredient info in meal packages- allergies"
Pros: "Food was delicious. Good entertsinment options."
Cons: "Service was efficient but not particularly friendly."
Pros: "Vegetarian options"
Pros: "i liked everything besides what i wrote ///"
Cons: "1if my screan worked 2 i asked them to find me one that works said yes thou never returned"
Pros: "Kids got souvenirs."
Cons: "Should serve more water and drinks."
Cons: "Спиртное больше не подают - это большой минус . Так хочется сесть в самолёт , расслабиться , выпить бокал вина , так его даже и в продаже не было!! Стюардессы были не очень приветливые в этот раз . На вопрос ( а его задавали многие как я слышала) последовало -не знаю , нам не докладывают - ( сказано было грубовато). Ну а то что в Москве надо было получать багаж -крайне неудобно , если это не отменят, то думаю что буду летать из США в Минск через Европу."
Pros: "İn Moscow 350 passanger got out from plane and there is only 1 X-ray machine and 1 security worker. İt took 1,30 hour to pass the control point. İt was disaster."
Cons: "The Check-in line was 1h 15min. The 101 has arrived to Moscow 1h 10 min late."
Cons: "Everything starting from check in to boarding. I have two kids traveling with me. I had no help or ease of check in at all!!!!"
Cons: "Delay of 4 hours in Moscow"
Pros: "All went as scheduled"
Cons: "They lost one of my bags at the Moscow connection."
Cons: "I didn’t fly because i try to cancel my ticket but vayama give me hard time. They sad we canceled your ticket but they didn’t after that i try to get new date, they sad you lost your ticket. I newer ever booking kayak and vayama again. Thank you for i lost $700"
Pros: "Great staff. Comfort aircraft."
Cons: "My trip was delay more than two hours"
Cons: "No wifi even thought it says there is"
Cons: "No real order to boarding."
Cons: "There was a delay"
Cons: "No organization to board. Long lines, people pushing and cutting."
Pros: "המושבים שהוזמנו היו נחמדים. היתה טיסה נעימה"
Cons: "הטיסה יצאה באיחור. חזרנו בלי המזוודה שנאבדה עוד בהלוך!!! מה איתה, ואיפה הפיצויים על הרכש המיותר ועגמת הנפש?"
Pros: "Very friendly and helpful staff"
Cons: "Did not switch the lights for a long time after ate."
Pros: "Очень вежливый и заботливый персонал, отличное обслуживание, профессионализм летчиков ( мягкая посадка и надежность в полете), прекрасное меню и организация питания в целом, чистота в салоне и туалете, обеспеченность всем необходимым в полете, возможность просмотра фильмов в полете. Класс самолета Боинг 777 нравится. В целом очень хорошее впечатление от полета, гораздо лучше, чем от полета на Дельта и Юнайтед в США."
Cons: "Неточность в исполнении расписания ( скорее всего не зависит от аэрофлота). небольшой выбор фильмов для просмотра."
Pros: "the aircraft"
Cons: "almost no english anouncements"
Pros: "Frendly personal!!"
Cons: "no comments"
Pros: "Good movies on board."
Cons: "Boarding was late, take off was late, I almost missed next fligt, my luggage arrived to my final destination only day later"
Cons: "Line for check-in was extremely long at JFK (New York) which it seems caused boarding to be late. It's good that I had time to catch my connection in Moscow."
Cons: "They didn't ship my baggage. And I had to wait for it for a couple of days. They airplane landed very fast and I it caused a headache."
Pros: "everything was perfect"
Cons: "DELAY FOR 1.5 HOUR IN jfk"
Pros: "Exselent servis !!thank you !!"
Pros: "Boarding took extra 1.5 hours"
Cons: "The bread... my GOD, who can eat this??"
Pros: "Comfortable and well served if they believe you're foreigner."
Cons: "Employees of Aeroflot in Moscow were very rude and unprofessional toward their customers. I happened to know Russian and was trying to communicate through it. Big mistake."
Cons: "There was no fish on the menue, and I don't eat meat or chicken. Other then that it was great!"
Cons: "Boarding is done by sections not by rows"
Cons: "Self assigned isle seat was not honored. My seat turned out a middle one which I hate the most. No heads up no chance to re-assigned. stuck in where I did not want to be."
Pros: "Некоторые стюардессы очень милые!!!"
Cons: "Сиденья были очень тесные!!! И расстояние очень маленькое!!! На рейс из Янью Йорка"
Pros: "From the boarding process to the inflight services, hands down this was one of the premiere transatlantic crossings I've had. It reminded me of services once restricted to first class on airlines such as TWA."
Cons: "A transatlantic crossing should include access to the "business class clubs" at either terminal."
Pros: "Everything is perfect!!"
Pros: "Thanks for everybody."
Pros: "very nice"
Cons: "I didn't like that I didn't get my checked bag in SLC. It wasn't delivered even after I did pick it up in JFK and brought it to Delta agent. Nadezhda Demchenko 10/24/2015"
Pros: "Boarding time was shot ,despite plane was late. Sturdeses were polite and knowledgable"
Cons: "We spent 5 hours on a plane waiting for departure !!! For that inconvenience we got 1 bag of lays and glass of water, pilot communication with us were very poor ( no eta or reasons for delay) - at SVO airport we got new boarding passes and voucher for 490 rub (~$8) to get something to eat ( with no explanation how that amount was calculated )"
Airlines flying to Bansko have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Bansko
Masks required on board, masks provided on flights to Bansko
Social distancing seating
Middle seats unavailable to book on flights to Bansko
Testing for antibodies, testing for symptoms for flights to Bansko
Waiving of change fees. Search flexible flights to Bansko