The BCC Hotel & Residence

Guests have mentioned that the hotel is generally clean, but some have reported issues with cleanliness, such as dirty pillows and stained floors. The hotel may need to improve its cleanliness standards.

Some common complaints include slow elevator service, unavailability of hot water for showers, and issues with the air conditioning. Additionally, some guests have mentioned encountering cockroaches in their rooms.

The hotel's location is highly convenient, with easy access to shopping malls, food courts, and entertainment options. Guests have also appreciated the proximity to massage centers and the child-friendly environment.

While some guests have reported smelly bed sheets and pillows, others have found the beds to be spacious and comfortable. It seems that the quality of beds and pillows may vary.

The hotel offers spacious rooms, a variety of dining options, and a convenient location near shopping centers and food courts. Some guests have also praised the friendly and helpful staff.

Several guests recommended choosing a room with a balcony facing the fountain for spectacular views.

Some guests expressed disappointment with the room conditions, suggesting that the hotel should invest in renovating the rooms to improve the overall experience.

Guests advised checking the room type to ensure a non-smoking room, as some experienced issues with smoking rooms and the smell of smoke.

If staying with family, it's recommended to inquire about the availability of a fridge in the room, as some guests were surprised by the lack of this amenity.

Several guests mentioned issues with cleanliness, including stained bedding, old towels, and a moldy smell in the rooms, suggesting a need for improvement in this area.

Some guests encountered issues with air conditioning, such as it being underpowered for the room size or not working at all, so it's advisable to verify this upon check-in.

While some guests praised the breakfast, others found it unsatisfactory, recommending exploring nearby food options such as A2 Food Court and Grand Batam Mall.

Guests recommended requesting early check-in in advance, as some experienced delays due to rooms still being cleaned upon arrival.

The hotel's convenient location near BCS Mall, Grand Batam Mall, and food centers was highlighted as a positive aspect, making it easy to access nearby attractions.

Some guests reported discrepancies between the room type booked and the actual room received, so it's advisable to double-check this upon arrival.