Pros (+) Room was spacious
Cons (-) Breakfast was very limited
4 stars
The BCC Hotel & Residence
42M5+Ggf, Jl. Bunga Mawar Baloi Kusuma, Batam City, Batam 29444, Indonesia
Batam, Indonesia
See location+62 627 78421666Photos of The BCC Hotel & Residence
Overview
Hotel in Batam with a fitness center and a sauna An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a coffee shop/cafe are onsite. The BCC Hotel & Residence offers 227 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels. Bathrooms include slippers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily. An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.
Amenities at The BCC Hotel & Residence
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Free parking
- Business center
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Air-conditioned
- Free toiletries
- Smoke alarms
Pool and spa
- Spa and wellness center
- Massage
- Pool bar
- Sauna
- Spa
- Outdoor pool
Dining
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
- Coffee machine
Accessibility and suitability
- No smoking
- Increased accessibility
- Elevator
- Designated smoking area
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Things to do
- Karaoke
- Pool table
General
- Soundproof rooms
- Storage available
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Free parking
Media and entertainment
- Shared lounge/TV area
Bathroom
- Hairdryer
Outdoor
- Garden
Family friendly
- Babysitting or child care
Fitness
- Fitness center
Reviews of The BCC Hotel & Residence
7.8
Good
2818 verified ratings
Wonderful
1025
Very good
569
Good
433
Okay
303
Fair
200
Mediocre
157
Poor
131
Summary of reviews
Guests say
Guests appreciated the hotel's great location and friendly service, particularly highlighting the helpful staff. However, there were significant concerns regarding cleanliness, with multiple reviews mentioning unclean rooms and facilities. Overall, while many enjoyed their stay, improvements in maintenance and hygiene are needed.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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Score by provider
8 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How is the cleanliness of the hotel?
Guests have mentioned that the hotel is generally clean, but some have reported issues with cleanliness, such as dirty pillows and stained floors. The hotel may need to improve its cleanliness standards.
What are the common complaints about the hotel?
Some common complaints include slow elevator service, unavailability of hot water for showers, and issues with the air conditioning. Additionally, some guests have mentioned encountering cockroaches in their rooms.
What are the positive aspects of the hotel's location?
The hotel's location is highly convenient, with easy access to shopping malls, food courts, and entertainment options. Guests have also appreciated the proximity to massage centers and the child-friendly environment.
How are the hotel's beds and pillows?
While some guests have reported smelly bed sheets and pillows, others have found the beds to be spacious and comfortable. It seems that the quality of beds and pillows may vary.
What are the hotel's unique offerings?
The hotel offers spacious rooms, a variety of dining options, and a convenient location near shopping centers and food courts. Some guests have also praised the friendly and helpful staff.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests recommended choosing a room with a balcony facing the fountain for spectacular views.
Consider Room Renovations
Some guests expressed disappointment with the room conditions, suggesting that the hotel should invest in renovating the rooms to improve the overall experience.
Check for Smoking Rooms
Guests advised checking the room type to ensure a non-smoking room, as some experienced issues with smoking rooms and the smell of smoke.
Inquire About Fridge Availability
If staying with family, it's recommended to inquire about the availability of a fridge in the room, as some guests were surprised by the lack of this amenity.
Be Mindful of Room Cleanliness
Several guests mentioned issues with cleanliness, including stained bedding, old towels, and a moldy smell in the rooms, suggesting a need for improvement in this area.
Verify Air Conditioning Functionality
Some guests encountered issues with air conditioning, such as it being underpowered for the room size or not working at all, so it's advisable to verify this upon check-in.
Consider Alternative Dining Options
While some guests praised the breakfast, others found it unsatisfactory, recommending exploring nearby food options such as A2 Food Court and Grand Batam Mall.
Request Early Check-In
Guests recommended requesting early check-in in advance, as some experienced delays due to rooms still being cleaned upon arrival.
Explore Nearby Attractions
The hotel's convenient location near BCS Mall, Grand Batam Mall, and food centers was highlighted as a positive aspect, making it easy to access nearby attractions.
Be Aware of Room Type Discrepancies
Some guests reported discrepancies between the room type booked and the actual room received, so it's advisable to double-check this upon arrival.
Location
42M5+Ggf, Jl. Bunga Mawar Baloi Kusuma, Batam City, Batam 29444
What's nearby
- Bengkong2.2 mi
- Drak Bike Park3.9 mi
- Mega Legenda4.2 mi
- Tamarin Santana Golf Club7.2 mi
- Barelang Bridge10.8 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The BCC Hotel & Residence
Low season | December |
|---|---|
High season | November |
Average price (weeknight) | $37 |
Average price (weekend night) | $42 |
When to book a room at The BCC Hotel & Residence
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.0 |
|---|---|
Distance to city center | 3.0 mi |
Nearest Airport | Batam Hang Nadim |
Distance to airport | 7.5 mi |