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Guest reviews of Shilo Inn Suites Hotel - Bend
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All Reviews
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Couples
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Families
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Business
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Overall Rating
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9.8 "Terrific location."10.0 "100%
liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.2 "City centre within easy reach , said 92%." 9.7 "Easily accessible by car , said 97%." 8.3 "Great parking , according to 83%." 10.0 "100%liked the proximity to sightseeing ." -
9.2 "Excellent value."10.0 "100% were
happy with the price of the breakfast ." 8.2 "82% werehappy with the price ." 10.0 "100% thought it was agreat value ." 10.0 "100% thoughtbeverage prices were a great value ." -
8.9 "Pool is good."
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7.9 "Good service."9.1 "91% found the
staff to be very friendly ." 7.0 "70% said thereception staff was great ." 8.0 "80% thought theservice was very professional ." 8.3 "83% found therestaurant service to be one of the best ." 10.0 "Lovely bar service , according to 100%." -
7.8 "Good breakfast."10.0 "100% were
happy with the price of the breakfast ." -
5.6 "Rooms are ok."5.3 "
Beds were acceptable for 53%." 6.6 "66% thought thekitchenette was ok ." -
5.0 "Average cleanliness."4.9 "51% said
rooms were dirty ." 2.4 "76% said thebathroom was dirty ." 4.5 "55% said thatwellness & sports facilities were unclean ." -
4.1 "Internet is poor."2.8 "72% said the
wifi quality was bad ." -
2.4 "Horrible vibe."1.0 "90%
criticized the unstylish hotel ." 2.5 "For 75%, thelobby entrance was sub-standard ."
Overall Rating
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9.9 "Terrific location."10.0 "100%
liked the proximity to shopping ." 9.7 "Easily accessible by car , said 97%." 9.3 "City centre within easy reach , said 93%." -
9.0 "Excellent value."10.0 "100% were
happy with the price of the breakfast ." -
8.9 "Pool is good."
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7.8 "Good breakfast."10.0 "100% were
happy with the price of the breakfast ." -
7.8 "Good service."8.0 "80% thought the
service was very professional ." -
5.4 "Rooms are ok."5.6 "
Beds were acceptable for 56%." 6.4 "64% thought thekitchenette was ok ." -
4.8 "Not very clean."4.6 "54% said
rooms were dirty ." -
4.0 "Internet is poor."2.8 "72% said the
wifi quality was bad ." -
2.2 "Horrible vibe."0.9 "91%
criticized the unstylish hotel ."
Overall Rating
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9.8 "Terrific location."
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9.2 "Excellent value."
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8.8 "Pool is good."
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8.4 "Great service."
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7.8 "Wellness & sports facilities were pleasant enough."
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6.8 "Average comfort."6.8 "For only 68%, the
noise level was all right ." -
5.6 "Rooms are ok."
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4.5 "Not very clean."4.6 "54% said
rooms were dirty ." 4.9 "51% thoughtit was rather dirty ." 4.8 "Dirty pool , said 52%." -
4.1 "Internet is poor."3.0 "70% said the
wifi quality was bad ." -
2.3 "Horrible vibe."0.9 "91%
criticized the unstylish hotel ."
Overall Rating
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9.9 "Terrific location."
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7.6 "Good service."
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7.3 "Good breakfast."
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6.2 "Food is average."
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5.7 "Average amenities."5.1 "51% thought the
building was acceptable ." -
5.4 "Rooms are ok."5.1 "Only 51% said
rooms were clean enough ." -
4.9 "Not very clean."
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2.5 "Horrible vibe."1.0 "90%
criticized the unstylish hotel ."
Overall Rating
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8.8 "Pool is good."
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8.0 "Great service."
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8.0 "Breakfast is good."
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7.4 "High comfort."9.4 "94% thought
rooms were spacious ." -
6.4 "Average amenities."5.6 "56% thought the
building was acceptable ." -
6.0 "Rooms are ok."5.6 "
Beds were acceptable for 56%." -
4.8 "Not very clean."4.9 "51% said
rooms were dirty ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.5review from
Large suite for the price and the indoor pool open until 2300. The entire suite that we stayed in had not been updated in the last 30 years. Old carpet and upholstery on the furniture. The toilet looked like a tiny spaceship, and the tv was a big cube that was on a cart that rolled around the suite as far as the cables would allow. The continental breakfast was terrible, we got there with an hour before it closed, and had to wait for more plates, and there were only scraps left. No eggs, some small hard bits that used to be sausage, no potatoes, the bread was stale, juice was empty, etc. I won't be staying here again.
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5.7review from
I liked that it was conveniently located and no road noise. Breakfast is provided, but runs out of food quickly and doesn't get replenished in a timely manner. There doesn't seem to be any sort of housekeeping checklist. Found a dog turd under my bed, lampshades askew, missing lightbulbs, items from previous guests left behind in room, 1.5 pillows per person for a king size bed, had to wait at front desk for a breakfast voucher for 15 minutes, free breakfast was down to a handful of potatoes and some cold cereal by 8:45am and didn't see it get replenished for 30 minutes after I arrived, parking lot icy and dangerous, old square televisions, door between rooms splintered and not secure, lights in toilet room didn't work, very dark room even during the day.
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6.8review from
Pool & spas & saunas & steam room were the best!! The breakfast brunch could be a little better. Need Real fresh juice & fresh fruits. Added tea selections & bacon to go with the sausage's.
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9.4review from
The hotel was a little outdated, but the room was huge and very comfortable. We really enjoyed relaxing in the hot tub to warm up after rafting the cold Deschutes. The staff was very helpful and friendly. And we liked the location. The complimentary breakfast wasn't great. All of the hot food was cold, so we went somewhere else for breakfast. But the room was such a great value, we didn't really mind.
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10.0review from
It was great The gps doesn't take you right to it, it marks it on the freeway but that's a minor issue.
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6.5review from
The location was great. Easy access to freeways and near a lot of different activities. Also close to gas stations and places to eat. The staff was rude. My boyfriend and I drove to Bend from California to visit a friend. We arrived in Bend around 3am. When I walked up to the front desk to check in the guy at the desk acted like I was inconveniencing him. When I went to check in he told me our room was canceled. This was extremely upsetting because it was 3am and we were very tired and wanted to sleep. I just think it is very strange that no one bothered to call me to tell us our room was canceled. When I initially booked the room I got a confirmation email and received no further correspondence. The man at the front desk continued to repeat: "You should have called to let me know you were checking in late." Okay, fine, I get it. However, it was 3am and I didn't need to be hassled.
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5.4review from
Location is good. Rooms haven't been updated ever - not even the bedding. We had bed bugs in our room. Complimentary breakfast is supposed to start at 6 but restaurant was still closed at 6:10.
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8.0review from
We made the reservation for two queen beds but when we got there they said they had us in a single king. We had to get a roll away for my kid. Theyou were all booked an we couldn't change rooms. There was something wrong when the Web page made the reservation.
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2.5review from
In our weekend stay, we received no maid service to change towels, make bed, vacuum. The carpet had several large wet spots. The television reception was poor. The room was very out dated with its decor from bedding to lamp fixtures. The toilet worked really hard to flush and the lighting was poor. Wish we hadn't stayed there. Not even worth what we paid. Think twice before booking here.
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4.0review from
Location and relatively low price. Bedding was long in the tooth, and carpet not clean
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5.7review from
Nice outdoor pool, convienant location and on-site lounge. Not the cleanest rooms but would be great with kids.
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4.5review from
This hotel is way over priced. I spent 144.00 per night for a outdated room. Also when trying to sleep you hear kids running in the halls and when I told the front desk. They said we cant stop the kids from running and I said no but you could relocate my room. No one followed up nor did a thing about it. I did get a 44.00 discount when I checked out but considering everything I would not stay there again. They also only gave us one room key because they were short. Just like another customer complained about
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6.8review from
It was convenient location, but the rooms were outdated but decent. The breakfast was good and the staff was friendly. The room was outdated and the counter had a crack in it. Also it didn't look like they had dusted and cleaned very well.
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6.5review from
The rooms at the Shilo Inn are dated, but clean. Bathrooms were clean and spacious. The highlights of the hotel are the full breakfast with surprisingly decent coffee, lounge on premises, conveniently located to restaurants, shopping, and downtown. The indoor pool is kind of murky, but the outdoor pool was lovely. Premises were quiet and peaceful. All in all a great value for the $$. Furnishings were dated and a little too tired to be considered rustic. It definitely needs some cosmetic overhaul, and travelers who need to be pampered while away from home should look elsewhere. But if you want a reasonably priced hotel with good amenities and don't plan on spending a lot of time in your hotel, the Shilo is a great option.
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5.7review from
Comfortable bed Access to restaurant Beautiful outdoor setting Dirty towels not taken the next day after the first night. Room not cleaned...vacuumed for a couple of days. Tub never cleaned. Things UNDERr the bed that have never been cleaned! Bed not remade...except for one day. SMELLY garbage next to the restaurant! LONG wait at the office while the person in charge talked on the phone...should have put the person on the phone on hold and helped the people in front of her. Poor management!
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2.8review from
Maintenance employee was polite and professional. Three of the four front desk employees that we dealt with were polite and professional. Awful customer service (repeatedly) from one front desk employee (no name badge.) Blood and urine stains on mattress and mattress pad in first room. "Upgraded" room was barely acceptable regarding cleanliness. Hallways and common areas were dirty.
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6.0review from
The price was reasonable. It was outdated and pool wasn't maintained very well
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10.0review from
The hot breakfast buffet, the big room with a kitchen & living room area. All for an unbeatable price. Had Old fashion living area, needs to be upgraded.
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10.0review from
The room was clean and large. I've never slept on a more comfortable bed and loved the pillows too. Large bathroom with an oversized tub. The tub stopper was missing and the maintenance man came after hours, from HOME to give us one! The water pressure in the shower was perfect and we never ran out of hot water. Lovely river view and fireplace. 2 pools, 1 indoor and both clean. The continental breakfast was huge and served in a restaurant setting, food was yummy, hot and plentiful. We even received a voucher for 2 free glasses of wine or other beverages on top of the free breakfast! I've never has such great hotel staff from beginning to end! Love this place and can't wait to come back!!!
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8.5review from
Good quality and value accommodation. When booking, double queen room does not mean two double beds, but one bed + sofa. Noisy air condition/heating. Wooden two story structure - you will hear your neighbor alarm clock and walking around.
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7.7review from
Pool nice Free breakfast
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10.0review from
Free drink and breakfast. TV was not in front of bed.
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10.0review from
They have a pretty decent free breakfast, good priced rooms and nice pool area
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8.0review from
Overall good value for the price We were in town for a weekend getaway with friends and it was only an 8 dollar cab ride to downtown which is nice Pool was good and so was the sauna Definitely will stay again but just upgrade to a room with a river view
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8.2review from
Large rooms, good breakfast buffet, pleasant landscaping, pools, and free wifi
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6.8review from
Facilities were good and the room was big Furniture was getting old and we could hear every foot step from the residents upstairs
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6.8review from
Loved having an indoor and outdoor pool. Perfect for summer days. Beautiful location. Comfortable bed. The building we were in was in desperate need of an update. The room was very dark and noisy.
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3.4review from
if you want a beautiful clean room book on riverside don't book around the outside pool the rooms are Horrible not worth the money!!!
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4.5review from
I was highly disappointed with the hotel! It had sub-par rooms, just didn't feel clean. The facilities need to be updated. We also had housekeeping just barge in without knocking.
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3.1review from
The happy hour menu at the bar was good. Cody, the bartender, gave us great service and treated all of us well. The staff at the front desk were the rudest and the most non-customer service people I've encountered in a customer service oriented environment. Several things in the hotel room were broken and in need of repair including the microwave which caught my paper coffee cup on fire. If it were just me, I would chalk it up to bad luck, but our entire group & other guests we talked to experienced the same thing. What we paid for or rooms, was definitely not worth it!
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5.1review from
The grounds were nice and the staff very friendly. The lactation was easy to find. I had read reviews and didn't pay much for the room, so I was expecting the room to be outdated. Wasn't expecting ants or hair in the shower, though. Really it wouldn't take much for the place to look better with some updates. Our non smoking room smelled like smoke. Some new paint and carpet might help freshen up the smell.
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7.1review from
Pet friendly. Indoor pool. Hyper 80s rooms. Ac went out in the middle of the night. No apology - no nothing.
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2.0review from
it is by a river the hotel is in shambles - do not tell people to stay here. shower doors fell off twice!
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4.3review from
good price, but very old place very old dingy motel
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3.6review from
Nothing. Late night noise was bad. Becky - the front desk associate put us in a downstairs room and put a busload of teenagers in the rooms above us creating loud noise until midnight! Awful experience and will not stay there again. Food was cold and the room was like a cave. We should have NEVER been put in a downstairs room with the amount of noise from upstairs rooms (some kind of youth sports team).
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7.6review from
nice room. good breakfast. much deferred maintenance approaching the point of being run-down.
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9.4review from
The hotel was a little outdated, but the room was huge and very comfortable. We really enjoyed relaxing in the hot tub to warm up after rafting the cold Deschutes. The staff was very helpful and friendly. And we liked the location. The complimentary breakfast wasn't great. All of the hot food was cold, so we went somewhere else for breakfast. But the room was such a great value, we didn't really mind.
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10.0review from
It was great The gps doesn't take you right to it, it marks it on the freeway but that's a minor issue.
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8.0review from
We made the reservation for two queen beds but when we got there they said they had us in a single king. We had to get a roll away for my kid. Theyou were all booked an we couldn't change rooms. There was something wrong when the Web page made the reservation.
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10.0review from
The hot breakfast buffet, the big room with a kitchen & living room area. All for an unbeatable price. Had Old fashion living area, needs to be upgraded.
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10.0review from
The room was clean and large. I've never slept on a more comfortable bed and loved the pillows too. Large bathroom with an oversized tub. The tub stopper was missing and the maintenance man came after hours, from HOME to give us one! The water pressure in the shower was perfect and we never ran out of hot water. Lovely river view and fireplace. 2 pools, 1 indoor and both clean. The continental breakfast was huge and served in a restaurant setting, food was yummy, hot and plentiful. We even received a voucher for 2 free glasses of wine or other beverages on top of the free breakfast! I've never has such great hotel staff from beginning to end! Love this place and can't wait to come back!!!
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8.5review from
Good quality and value accommodation. When booking, double queen room does not mean two double beds, but one bed + sofa. Noisy air condition/heating. Wooden two story structure - you will hear your neighbor alarm clock and walking around.
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10.0review from
Free drink and breakfast. TV was not in front of bed.
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10.0review from
They have a pretty decent free breakfast, good priced rooms and nice pool area
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8.0review from
Overall good value for the price We were in town for a weekend getaway with friends and it was only an 8 dollar cab ride to downtown which is nice Pool was good and so was the sauna Definitely will stay again but just upgrade to a room with a river view
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8.2review from
Large rooms, good breakfast buffet, pleasant landscaping, pools, and free wifi
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6.8review from
Pool & spas & saunas & steam room were the best!! The breakfast brunch could be a little better. Need Real fresh juice & fresh fruits. Added tea selections & bacon to go with the sausage's.
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6.8review from
It was convenient location, but the rooms were outdated but decent. The breakfast was good and the staff was friendly. The room was outdated and the counter had a crack in it. Also it didn't look like they had dusted and cleaned very well.
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7.7review from
Pool nice Free breakfast
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6.8review from
Facilities were good and the room was big Furniture was getting old and we could hear every foot step from the residents upstairs
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6.8review from
Loved having an indoor and outdoor pool. Perfect for summer days. Beautiful location. Comfortable bed. The building we were in was in desperate need of an update. The room was very dark and noisy.
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7.1review from
Pet friendly. Indoor pool. Hyper 80s rooms. Ac went out in the middle of the night. No apology - no nothing.
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7.6review from
nice room. good breakfast. much deferred maintenance approaching the point of being run-down.
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4.5review from
Large suite for the price and the indoor pool open until 2300. The entire suite that we stayed in had not been updated in the last 30 years. Old carpet and upholstery on the furniture. The toilet looked like a tiny spaceship, and the tv was a big cube that was on a cart that rolled around the suite as far as the cables would allow. The continental breakfast was terrible, we got there with an hour before it closed, and had to wait for more plates, and there were only scraps left. No eggs, some small hard bits that used to be sausage, no potatoes, the bread was stale, juice was empty, etc. I won't be staying here again.
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5.7review from
I liked that it was conveniently located and no road noise. Breakfast is provided, but runs out of food quickly and doesn't get replenished in a timely manner. There doesn't seem to be any sort of housekeeping checklist. Found a dog turd under my bed, lampshades askew, missing lightbulbs, items from previous guests left behind in room, 1.5 pillows per person for a king size bed, had to wait at front desk for a breakfast voucher for 15 minutes, free breakfast was down to a handful of potatoes and some cold cereal by 8:45am and didn't see it get replenished for 30 minutes after I arrived, parking lot icy and dangerous, old square televisions, door between rooms splintered and not secure, lights in toilet room didn't work, very dark room even during the day.
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6.5review from
The location was great. Easy access to freeways and near a lot of different activities. Also close to gas stations and places to eat. The staff was rude. My boyfriend and I drove to Bend from California to visit a friend. We arrived in Bend around 3am. When I walked up to the front desk to check in the guy at the desk acted like I was inconveniencing him. When I went to check in he told me our room was canceled. This was extremely upsetting because it was 3am and we were very tired and wanted to sleep. I just think it is very strange that no one bothered to call me to tell us our room was canceled. When I initially booked the room I got a confirmation email and received no further correspondence. The man at the front desk continued to repeat: "You should have called to let me know you were checking in late." Okay, fine, I get it. However, it was 3am and I didn't need to be hassled.
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5.4review from
Location is good. Rooms haven't been updated ever - not even the bedding. We had bed bugs in our room. Complimentary breakfast is supposed to start at 6 but restaurant was still closed at 6:10.
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2.5review from
In our weekend stay, we received no maid service to change towels, make bed, vacuum. The carpet had several large wet spots. The television reception was poor. The room was very out dated with its decor from bedding to lamp fixtures. The toilet worked really hard to flush and the lighting was poor. Wish we hadn't stayed there. Not even worth what we paid. Think twice before booking here.
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4.0review from
Location and relatively low price. Bedding was long in the tooth, and carpet not clean
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5.7review from
Nice outdoor pool, convienant location and on-site lounge. Not the cleanest rooms but would be great with kids.
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4.5review from
This hotel is way over priced. I spent 144.00 per night for a outdated room. Also when trying to sleep you hear kids running in the halls and when I told the front desk. They said we cant stop the kids from running and I said no but you could relocate my room. No one followed up nor did a thing about it. I did get a 44.00 discount when I checked out but considering everything I would not stay there again. They also only gave us one room key because they were short. Just like another customer complained about
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6.5review from
The rooms at the Shilo Inn are dated, but clean. Bathrooms were clean and spacious. The highlights of the hotel are the full breakfast with surprisingly decent coffee, lounge on premises, conveniently located to restaurants, shopping, and downtown. The indoor pool is kind of murky, but the outdoor pool was lovely. Premises were quiet and peaceful. All in all a great value for the $$. Furnishings were dated and a little too tired to be considered rustic. It definitely needs some cosmetic overhaul, and travelers who need to be pampered while away from home should look elsewhere. But if you want a reasonably priced hotel with good amenities and don't plan on spending a lot of time in your hotel, the Shilo is a great option.
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5.7review from
Comfortable bed Access to restaurant Beautiful outdoor setting Dirty towels not taken the next day after the first night. Room not cleaned...vacuumed for a couple of days. Tub never cleaned. Things UNDERr the bed that have never been cleaned! Bed not remade...except for one day. SMELLY garbage next to the restaurant! LONG wait at the office while the person in charge talked on the phone...should have put the person on the phone on hold and helped the people in front of her. Poor management!
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2.8review from
Maintenance employee was polite and professional. Three of the four front desk employees that we dealt with were polite and professional. Awful customer service (repeatedly) from one front desk employee (no name badge.) Blood and urine stains on mattress and mattress pad in first room. "Upgraded" room was barely acceptable regarding cleanliness. Hallways and common areas were dirty.
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6.0review from
The price was reasonable. It was outdated and pool wasn't maintained very well
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3.4review from
if you want a beautiful clean room book on riverside don't book around the outside pool the rooms are Horrible not worth the money!!!
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4.5review from
I was highly disappointed with the hotel! It had sub-par rooms, just didn't feel clean. The facilities need to be updated. We also had housekeeping just barge in without knocking.
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3.1review from
The happy hour menu at the bar was good. Cody, the bartender, gave us great service and treated all of us well. The staff at the front desk were the rudest and the most non-customer service people I've encountered in a customer service oriented environment. Several things in the hotel room were broken and in need of repair including the microwave which caught my paper coffee cup on fire. If it were just me, I would chalk it up to bad luck, but our entire group & other guests we talked to experienced the same thing. What we paid for or rooms, was definitely not worth it!
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5.1review from
The grounds were nice and the staff very friendly. The lactation was easy to find. I had read reviews and didn't pay much for the room, so I was expecting the room to be outdated. Wasn't expecting ants or hair in the shower, though. Really it wouldn't take much for the place to look better with some updates. Our non smoking room smelled like smoke. Some new paint and carpet might help freshen up the smell.
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2.0review from
it is by a river the hotel is in shambles - do not tell people to stay here. shower doors fell off twice!
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4.3review from
good price, but very old place very old dingy motel
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3.6review from
Nothing. Late night noise was bad. Becky - the front desk associate put us in a downstairs room and put a busload of teenagers in the rooms above us creating loud noise until midnight! Awful experience and will not stay there again. Food was cold and the room was like a cave. We should have NEVER been put in a downstairs room with the amount of noise from upstairs rooms (some kind of youth sports team).
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