Shilo Inn Suites Hotel - Bend

Location and relatively low price. Bedding was long in the tooth, and carpet not clean

Nice outdoor pool, convienant location and on-site lounge. Not the cleanest rooms but would be great with kids.

This hotel is way over priced. I spent 144.00 per night for a outdated room. Also when trying to sleep you hear kids running in the halls and when I told the front desk. They said we cant stop the kids from running and I said no but you could relocate my room. No one followed up nor did a thing about it. I did get a 44.00 discount when I checked out but considering everything I would not stay there again. They also only gave us one room key because they were short. Just like another customer complained about

The rooms at the Shilo Inn are dated, but clean. Bathrooms were clean and spacious. The highlights of the hotel are the full breakfast with surprisingly decent coffee, lounge on premises, conveniently located to restaurants, shopping, and downtown. The indoor pool is kind of murky, but the outdoor pool was lovely. Premises were quiet and peaceful. All in all a great value for the $$. Furnishings were dated and a little too tired to be considered rustic. It definitely needs some cosmetic overhaul, and travelers who need to be pampered while away from home should look elsewhere. But if you want a reasonably priced hotel with good amenities and don't plan on spending a lot of time in your hotel, the Shilo is a great option.

Comfortable bed Access to restaurant Beautiful outdoor setting Dirty towels not taken the next day after the first night. Room not cleaned...vacuumed for a couple of days. Tub never cleaned. Things UNDERr the bed that have never been cleaned! Bed not remade...except for one day. SMELLY garbage next to the restaurant! LONG wait at the office while the person in charge talked on the phone...should have put the person on the phone on hold and helped the people in front of her. Poor management!

Maintenance employee was polite and professional. Three of the four front desk employees that we dealt with were polite and professional. Awful customer service (repeatedly) from one front desk employee (no name badge.) Blood and urine stains on mattress and mattress pad in first room. "Upgraded" room was barely acceptable regarding cleanliness. Hallways and common areas were dirty.

The price was reasonable. It was outdated and pool wasn't maintained very well

if you want a beautiful clean room book on riverside don't book around the outside pool the rooms are Horrible not worth the money!!!

I was highly disappointed with the hotel! It had sub-par rooms, just didn't feel clean. The facilities need to be updated. We also had housekeeping just barge in without knocking.

The happy hour menu at the bar was good. Cody, the bartender, gave us great service and treated all of us well. The staff at the front desk were the rudest and the most non-customer service people I've encountered in a customer service oriented environment. Several things in the hotel room were broken and in need of repair including the microwave which caught my paper coffee cup on fire. If it were just me, I would chalk it up to bad luck, but our entire group & other guests we talked to experienced the same thing. What we paid for or rooms, was definitely not worth it!

The grounds were nice and the staff very friendly. The lactation was easy to find. I had read reviews and didn't pay much for the room, so I was expecting the room to be outdated. Wasn't expecting ants or hair in the shower, though. Really it wouldn't take much for the place to look better with some updates. Our non smoking room smelled like smoke. Some new paint and carpet might help freshen up the smell.

it is by a river the hotel is in shambles - do not tell people to stay here. shower doors fell off twice!

good price, but very old place very old dingy motel

Nothing. Late night noise was bad. Becky - the front desk associate put us in a downstairs room and put a busload of teenagers in the rooms above us creating loud noise until midnight! Awful experience and will not stay there again. Food was cold and the room was like a cave. We should have NEVER been put in a downstairs room with the amount of noise from upstairs rooms (some kind of youth sports team).