Bathroom
Basics
General
Dining
Media and entertainment
Accessibility and suitability
Pool and spa
Parking and transportation
Outdoor
Services and conveniences
Laundry
Things to do
Health and safety
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's dining experience?
The hotel offers an exceptional dining experience with Kaiseki menu showcasing regional specialties to Kyushu. The staff is very polite and the meals are amazing, including the shabu-shabu & sukiyaki with wagyu. The hotel also provides cold beverages in the fridge for guests to enjoy after using the onsen.
What are the unique features of the hotel's onsen facilities?
The hotel provides both in-room onsen and a larger private onsen on the premises. Guests can expect a cozy and fantastic hot spring experience. The private onsen offers lovely, spacious, and relaxing baths.
How is the hotel's customer service?
The hotel's customer service is excellent, with staff being very accommodating of variable check-in and checkout times. The staff is friendly, speaks good English, and always wears a smile, providing an attentive and kind service.
What are the highlights of the hotel's traditional Japanese accommodations?
The hotel offers a lovely traditional Japanese experience with Tatami and western style sitting areas. The futons are very comfortable, and the hotel provides a private onsen in the room, creating a cozy and warm atmosphere for a memorable stay.
What is the best time to visit the hotel?
The high season at the hotel is in December, offering a great opportunity to enjoy the cozy and warm private onsen baths during the winter holiday. Additionally, the hotel is about a 20-minute walk from the center of the he'll onsen, providing a lovely experience.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with In-Room Onsen
Consider booking a room with an in-room onsen for a cozy and convenient hot spring experience.
Explore Nearby Hot Springs
Take advantage of the hotel's proximity to various hot springs, such as Hyotan Onsen and Kannawa Onsen, for a diverse bathing experience.
Consider Half-Board Option
If available, opt for the half-board option to enjoy delicious dinners and breakfasts at the hotel, as recommended by previous guests.
Request English-Speaking Staff
If language is a concern, request assistance from English-speaking staff who have been praised for their hospitality and communication skills.
Check for Private Onsen Availability
Inquire about the availability of rooms with private onsens, as guests have enjoyed the privacy and ambiance of these facilities.
Be Mindful of Odor from Onsen Water
Be aware that some guests have noted a smell from the onsen water, so consider this factor if you are sensitive to odors.
Consider Location for Sightseeing
The hotel's location offers a peaceful setting near a stream, but it's also within walking distance of attractions like the Hells and traditional bamboo crafts center.
Be Mindful of Room Selection
Some guests have mentioned issues with room amenities, such as small in-room onsens and noise in certain rooms, so consider these factors when choosing a room.
Embrace the Traditional Ryokan Experience
Embrace the traditional Japanese ryokan experience offered by the hotel, including tatami flooring, futons, and Kaiseki menu showcasing regional specialties.
Plan for Mosquitoes
If staying during warmer months, be prepared for the possibility of mosquitoes in the room and take necessary precautions.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | November |
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High season | May |
Average price (weeknight) | $445 |