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clean and polite of staff.
Service at the restaurant was somewhat slow ..close to 2 hours to complete. But the food was great!
It's an airport hotel so does what it's expected to Room was a bit small for the Hilton. No frills experience in any way. Made us anxious to get a few hours sleep and get going.
The staff found a jacket that my son left behind, and kept it for us while we were on vacation. It was waiting for us when we returned to pick up our car! I also really loved the shuttle drivers. The location of the store. I only stumbled upon it because I had a vehicle to park.
Location is great. I prepaid the room while I book the room online. When I checked out, the staff still charged me the room in full. I showed him my booking confirmation and he said he needed to check and if it's prepaid, it would be refund to my credit card but in 7 days!!!!!!!!! Unbelievable. I am in rush of catching a flight, so I just left. During the conversation, the staff (a black male) was as cold as a statue, I hardly image a service staff works a Hilton is as rude as he is. He didn't even show any apology for the inconvenience. I would never come back again. The worst management I ever see in Hilton.
Not enough light in the room. Could not see the thermostat to lower the temperature
they had a nice place for pets to run around in the back. It is fenced in and is needed in this area as there are many freeways location is out of the way i would rcommend it for people with lay over or that are in toronto with a car. Using a cab is quite expensive to get anything and there is no fridge or mini bar nor microwave as indicated rather there is one community one that all gusts can share a little misleading from there web site.........very anoying. Also the menue was sparce with a few dishes not somewhere one would want to eat everyday also it is quite expensive but comperable to other hotels. There is a tim hortons with in walking distance but thats about it. The fitness center is being renovated and is dated up till this point.
Very easy from airport, friendly and helpful folks!
Very little. It was satisfactory. I felt it was very overpriced, especially the bar drinks.
Very convenient to airport, facilities, clean, friendly. Restaurant
The room rate is valuable for the service and comfortable facilities.
Very clean & super efficient check in & out. No hassle Nothing!
The reservation was correct, the parking was free and very close, easy to find and get to, the breakfast made our day much easier.
Airport hotel. Excellent value for money, best "free" (ie included in the price) breakfast in our 5 week stay in Canada. Tea and coffee available all day and night in lounge as well as room. Very helpful staff. Used shuttle throughout stay to go back to airport to get into the city on their express route. Really good air-conditioning. This hotel did not have a restaurant but used the one in an adjacent hotel so that wasn't a problem.
we had a great sleep,a nice breakfast and a very courteous driver to the airport.
A very nice comfortable hotel There was no room service available to order food or drinks. I was disappointed to find this out after I checked in.
Staff wad helpful. Room was what i needed and it was clean. Morning breakfast was great. No complains
free shuttle buffet breakfast closeness to airports computer room (no extra charge for use) just the fact that there is no place to eat lunch/dinner there should be more than frozen dinners available (for lunch and/or dinner)
The hotel was really good, within close proximity of the airport. Just as advertised. The in room facilties were meagre. I had to ask for tea/coffee making stuff!!!
Nothing Oh the fact when kayak redirected me to booking.com it changed the date to 8/3 from 8/2 so I had no room. That sucked!!!!!!!
Perfect stay, all was great and the personnel has been very nice with us
The proximity to the airport
That there was a restaurant available for an evening meal unlike in the States where there are few if any restaurants in Fairfield properties. Because I booked through a search engine I wasn't able to get my Marriott points.
We appreciated the modern design, cleanliness, friendly staff and most of all the convenience to commuter trains, airport terminals, and another hotel for dinner. Helped make a trip from Kingston to Mexico stress free. Would have preferred a small restaurant or coffee shop in hotel for a light meal but realize this may not be practical.
Very modern. Great location for catching early flights.
Fitness room Room layout Awesome common areas Functional earing facility Ease of access to airport
Excellent all around!
Clean, modern, design, comfortable bed, friendly staff, and primarily for us, easy access to and from communities outside Toronto, and to airport terminals en route to vacation. It's the little things that make the difference: hotel could upgrade quality of kleenex tissues.
I love the clean design elements and the green focus. My little Coffee maker did not hear the water
This hotel was very reasonably priced for being in a large metro area. Nearly everything looked brand new. Our main reason to stay at the hotel was an early flight we had the next morning. The hotel is literally 50 paces from the tram that takes you to terminal 1 or 3 for Tornoto Intl. Airport, so its exceptionally convenient. Not really a hotel to be at to go explore the city. Definitely for the jet setter either arriving late with no desire to head into town late at night to their hotel, or ready to leave. I liked how modern all the amenities looked. I felt like I was staying at a expensive resort though the way the bathroom, and fixtures everywhere were so different from the "normal" hotel. Very friendly staff, and otherwise a very great experience. Would hope to stay in one again, but next time hopefully city center, or near the action.
The pleasant helpful staff, the free full breakfast, the easy parking, choice of pillows , wifi and cleanliness. The warn out stair case near the front desk created a poor impression upon arrival.
staff was helpful could use a remodel
On arrival I/We were highly impressed with the hotel - Location wise, comfortwise and the warm welcome by the staff.Our stay was enjoyable but short but there will always be a next time. In the U.S. I prefer staying at Comfort inn. Not Applicable
excellent location which is near airport and easy to find out! room is clean and comfort.
the TV channels that they have set up is the worst that i ever had in a hotel stay.
location/shuttle to airport/price
So close to airport . Also shuttle is amazing
Staff are friendly and helpful, always keep my room clean everyday
Nothing to be liked about, it is not a good place to spend overnight. Corridor & rooms are bad Odour. Shuttle driver was not polite at the airport pickup. No elevator to carry the luggage upstairs as a result we went through a surprise and hustle to transfer 1st floor. Check in at the midnight, we are exhausted because travelling with lot of luggage, no one is there is to help to carry the bag. So we did our-self, in this hustle and surprise, forgot to remember that we have placed one of our Apple gadget in the lobby table, forgot about it, remember next morning, rush to the lobby, it wasn't there. When asked to the front desk personnel there response was not great & not willing to check the camera in the lobby, simple answer it is public lobby shared between comfort inn & restaurant, socked by the response. As a result lodge a police compliant, waiting to find the gadget. It had lot of hospitalized photo's which was not backed in cloud, we need for this. Corridor & room bad odour, The flush for the toilet was in a tight place difficult to reach. No responsibility with front desk personnel. Don't recommend for a stay, even chosen be careful with all the items as there is no camera covering coffee table in the lobby.
The hotel is extremely close to the airport with a free shuttle both ways. Shuttles to the airport ran every half hour, including very early in the morning. The hotel was very clean and modern with a spacious room. It was a great deal for the price, especially if you need to stay close to the airport. The rooms were also very clean.
I had a bad experience with the clerk at the front desk. She seemed totally incompetant.
This was far better than the comfort inn niagara falls, the facilities included a bar with meals and a proper eating area. Only point, after checking in, wasn't told how to get to room, but not really a hassle
Accommodations and Decor t's location and the lack of transportation/shuttle on-site. Distance from the airport and central Toronto--I was told a shuttle would've had to have been arranged prior to arrival.
The decor of the hotel was beautiful... Shower was like no other hotel I've been to in Ontario. Rooms were designed well. Nothing to complain about...
The staff are great and helpful, especially George and Dana. The hotel is modern and clean. Just the statues inside the rooms.
The staff were very freindly and helpfull.
Not expecting what we got for the price we paid. Richly appointed. Very luxurious feel. Received a call from the front desk to ensure everything was to my satisfaction. Loved everything. Would recommend to everyone.
Too many unruly guests at the same time. neighbour was up until 3:00 am drunk...
That I will never have to stay there again Absolutely filthy nowhere near the airport
The hotel was beautiful.
Great room and design. Beautiful Hotel .Excellent value.
Clean quiet Too much clutter in room
Bartender Bed was broken
Friendly staff. Beautiful property. Nicely furnished. Limited parking. Had to park across the street in Industrial Park. Hot tub closed due to health violation. Sleep number bed not working properly.
Proximity to Airport,on site restaurant, 24 hour convienience store across the road Being billed in US dollars for a Canadian hotel room, booked by a Canadian resident, from Canada. Nowhere in my documentation was it noted thet the price was in USD. I could have booked direct for less in Canadian money
The staff were very helpful and our accommodation was very comfortable.
Nice location to shopping and airport. Close to restaurants. Clean and comfy beds. Tub wouldn't drain; instead of moving me they brought me a plunger.
Absolutely shocked at how bad the service was at this place. Hotel shuttle is unreliable and overbooked; we waited an hour for it. Staff were indifferent and totally unhelpful. The "manager" did not have the "key" to redeem our room vouchers. All in all, a very unprofessional operation. Rooms were clean and the location is good, but the bad staff make this place completely avoidable.
no as although the hotel is good but its just fair not the best.
The room was clean, good bed, fine linens and nicely designed. It had a recent update appearance. Were only there for the nite catching a flight. What I did not like was that the hotel had a power surcharge on the bill.Soon there will be extra charges for linens and towels and air conditioning!
When we got into our room and immediately found out someone had been smoking in it, the desk staff immediately without question changed us to a clean room. It was also quiet and comforatable. Located farther from arrivals than i thought, but not bad.
We chose the hotel strictly because it was close to the airport, and had a free shuttle, plus it had smoking rooms. The price was excellent, and it far exceeded our expectations. It was clean, comfortable, and friendly. Unfortunately we were unable to take advantage of their free breakfast, as we had to leave early the next morning. Nothing we didn't like.
The closeness to the airport. The promptness of the shuttle bus to and from the airport and their helpfulness and the size of the room. The staff were very serious and need to smile a little more.
Location and weeklong Parking was great, rooms were comfortable and clean, no issues while parked there for a weekend. Best value for overnight before a flight Was put on hold for exactly 16 mins while trying to get shuttle to pick us up then waited 35 mins for shuttle bus to show up
We had an early flight - so happy we used the shuttle service.
We were 2 families with 5 children between us. Our husbands were leaving on a missions trip so we stayed here based on reviews, price and location. It was a very good decision. Hotel staff were very helpful and kind. And very accommodating and even went out of their way to help us when one of our husbands realized he accidentally took our car keys with him to the airport. The staff arranged for me to take the airport shuttle to the airport so I could go to the designated location to retrieve my keys, and the kind driver took the opportunity to get gas while I was fetching the keys so that he could perfectly time it to swing back around to pick me up again to return me to the hotel to my waiting family. Rooms were clean & comfortable. The pool was a huge hit with the kids. The waiter at breakfast was super. Our waiter at breakfast was fantastic and the only complaint I have is the terrible state the women's restroom (accessible from the restaurant only) was in. Some clearly thoughtless disgusting guests had trashed it.. Toilets unflushed, wet seats, just gross. But the fact that no one had checked to clean it bothered me. The other strange thing was the fact that one of the faucets for the 2 sinks in this little restroom was positioned so far back on the counter that the water poured out directly onto the counter rather than into the sink... Very strange that it was installed so very poorly. It actually made me wonder if the restaurant portion was run separately from the rest of the hotel because it didn't seem to match the care ' attention that was given the rest of the hotel. It really was a good choice overall.
Location. Restaurant/bar Needs updated.
Raman Virk., the manager, was professional, affable and problem solving. give her a 4 + . I had to live prematurely due to wife sickness. On the phone when I talk to the front desk informing of my early departure, categorically was told to refund will apply. Went down talk to Raman and she told me a different story and help recuperating my 2 days of over pay Celso Ravelo
It was very nice, hotels were great along with the washrooms and the pool area Staff (front desk) were very rude. Made us feel they didn't want us to stay there. After checking in at 5, the second room was apparently "declined" until we received a call at 11 saying it went through. Customer service needs some work.
I liked the beed, it is very comfortable and the heater is very good. I did not like the shower as there is no controller for the amount of water
The bed was very comfortable. I didnt like the fact that the hotel charged me 100 CAD more on my confirmed booking because my credit card didnt work and booking.com contacted me on the day i was travelling so i couldnt reply back but i still showed up on time. Novotel is one of my most prefered hotels but the mississauga one didnt offer the usual services and guest handling i usually get. I didnt like the plugs they didnt work.
The location was good - close to where I needed to be for a work trip and across from good shopping. The room was dated and not very clean. The carpet had a big wrinkled stretch - the effects of age and (maybe) humidity. The bathroom smelled musty and wasn't very clean around the grouting. The furniture was dated fake oak, the TV only worked intermittently and the hot water not very hot. Wouldn't stay there again.
I didn't like that the two-part door to the bathroom didn't completely close nor that it was primarily made of frosted glass.
Not good value for the money.
The hotel is located very close (walking distance) from the largest mall in Canada "Square One" & also very close to the airport (30 min). The rooms used to smell may be due to lack of ventilation. No Breakfast included so costed additional CA$.
I liked the fact that the hotel is located at the centre of Mississauga. I also liked the friendliness of staff. The hotel will charge 12$ per night for parkeing and that the breakfast is not included in the rate. I've been in the hotel some 5 months ago and the hotel didn't change the breakfast menu at all. The toilet is not being cleaned properly.
Loved the decor and staff.The restaurant was great. The location of the entrance.
Location Rooms are old and outdated We arrived at the front desk as a family of three, they put os in a floor where the entire corridor was booked for young students partying all night drinking and eating pizza all night long in the corridor walk way!! After returning to the US, I received many under $10 charges on my credit card (room was paid in full upfront online, also this is seperate from daily parking fee).
surrounding area cleanliness - the linens were not fresh
It was quiet, clean, comfortable, spacious room, good location for my needs. Breakfast room could be little bit bigger.
Breakfast was included & very good variety, etc. for a continental breakfast. Nothing in close walking distance.
A good stop over for getting to Toronto Airport early the next morning -this was the reason why I choose this hotel and the free transfer made it easy. It was also good to sleep in a very comfortable bed again! I had looked forward to sitting in the courtyard garden but the noise of all the air conditioning units made that impossible. Also not having a restaurant was disappointing. Thankfully there were several very nearby so that we could get an evening meal.
okay simple roon
Easy to get to. Very good value breakfast Bar facilities would have been good after a long day travelling. Same for a swimming pool or jacuzzi
The front staff was very nice at check in. The carpet in the room beside the fridge was soaked and smelly. The windows don't open. I needed to get a cab and called the front desk for assistance as I needed to get to a meeting and am from out of town and was told to come to the lobby and pick up the cab phone.
The quietness of the area and easy access to shopping areas. The room need to be updated and refurbished little out dated.
Great staff and value for money with the room, and you got breakie/tea and a shuttle to the airport. It was a very clean place and the staff were always keen to help. We enjoyed our stay alot! we really liked how environmentally aware the hotel was- the towel service advice,recycling in the room and reminders to turn lights off. Our only point which we didnt understand was why the hotel was using paper plates and cutlery for breakfast? Not a big problem, but didnt seem in keeping with the environmental policies?
I was very surprised at the quality/quantity of the breakfast. Normaly, Continental breakfast consist on juice, coffee/tea and bagels. There was nothing that I dai not like about the hotel, except that I was not sure if the in room coffee/tea were complementary. There was no signage indicating that it was, so I treated it as no- complementary and did not use any.
Staff friendly Breakfast adequate Good location Non smoking room had stake smoke or chemical odour
Very handy to airport. Room was very luxurious, especially the bed. Shuttle service was excellent and right on time. I know this would be difficult, but it would be nice if there was a way to have breakfast be available from a lot earlier. I stay overnight just to await my connecting flight home to Edmonton (after having been in the Caribbean) and always have to leave hotels by 6:00 in the morning. It would be excellent if breakfast started at 5:00 am.
Hotel is not too far from the airport. There is a free shuttle bus transfer between the hotel and the airport. It's good for transit people The hotel is far from restuarant, shopping center and shopping mart. A breakfast room is very small, so some people had their breakfast at lobby area.
Good value for your money.
The front desk staff were quite helpful, professional, and friendly.
nothing at all there was no tv in the room, carpet smelled mucky, no complelmentry breakfst as indicated, restuarant was closed, staff not very helpful
Close to the airport, shuttle service provided. Breakfast was provided but only after 6.30am
The breakfast lady was life!
the shuttle service.and the breakfast was good.I was disturbed twice by the room phone it beeped twice at 02:15 am.the bath room door was stiking to floor and was hard to open or close,and made a high noise.
The rooms were large and clean. The cleaning staff was friendly. The hotel was close to Toronto's airport but away from the congestion of the city A bit more security would be nice. A uniformed presents would have been appreceated
the convenience of the 24 hour airport shuttle. As well, I am a smoker and my husband is not, so I can smoke in the livingroom and not bother him while he is in the bedroom It was so-o-o-o-o hot, that we could not go to sleep for several hours
room was great- loved the pool and whirlpool restuarant was awful
Very pleasant experience.Excellent beds
The room was nicely appointed and the bed was very comfortable. The bed was a sleep number bed.
Courteous, always smiling, warm and friendly staff, ready to help. They suggested a good solution for my business visit to nearby cities, hence I extended my stay at the hotel by another 2 days.
Eli was the only staff member who ensured that we were provided with acurate information and resolved our concerns. If it was not for Eli we will never consider using this hotel again. Staff did not provide acurate information, staff did not seem compitent other than ELi and the airport schuttle driver (older gentleman) did not offer to help my wife to assist her with her lauggage upon arrival at the airport.
As a frequent guest at a variety of hotel chains I have to say that the Hilton Garden Inn Toronto Airport was possibly the best value experience we have ever had. New, clean, spacious, comfortable, friendly and free full breakfast...how can you go wrong.
I liked that there was a separate sitting area in the bedroom. The room service menu was also very good. Large selection. We ordered room service and I found the guy to be rude and we didn't get everything we ordered.
Good location,very nice staff.
Hotel was clean, comfortable, front desk excellent Shuttle service from airport was AWFUL. Consider taking a taxi. It took us nearly an hour to go less than 2km. Was told the shuttle runs every 15 minutes, it took 40 to get picked up at airport. Then, we visited other terminal where 10+ people with 15+ bags joined us, then the Hilton (shuttle serves 3 hotels) and waited for another 10 minutes while the shuttle drivers hashed out some problem there.
I already rresponded to another questionnaire, so I won't repeat my self, why did I get two?
It was a nice room and the breakfast buffet was very enjoyable. The waitress I had was sensitive and friendly as well as helpful. It was a little cold in my room and the set up meant there was a lot of walking to get to my room.
Enjoyed having squash courts available as well as the water slide and pool for the kids
Great staff. Great quiet location
Staff was very courtious and helpfull, food was excelent and restaurant/ lounge was very nice and relaxing met some very nice people there. Would be nice if the hotel would have a shuttle service to and from air port ( this is not a complaint but is something that I did not like )
We were celebrating our 30th Anniversary and the staff sent up a small fruit bowl and bottled water. That was very nice of them.
The bed Hilton would not give me points because of using third party booking. They claim the are the cheapest but that was not true. The hot tub was with the indoor pool with way to many kids. I was surprised that the room did not come with a refrigerator. They did not say that the parking was going to be an extra expense. The balcony was only about a foot wide.
lot of hidden costs... they charged me $35 for parking... wtf? the hotel is not in down town area why charge exuberant charges for parking? just another way of making more money.... just include the price in the room rate goddamit!! also, the cleaning staff left their laundry bag in my room.... i asked the receptionist to get it out..... nobody ever did......
Rooms are nice with balcony. Pay for parking
Overall best value in area Pay for parking
Overall nice place Have to pay for the parking
Overall great Parking is extra $16 per day which sucks if you were looking for a great rate online. Food is expensive on the menu. Bottle of water was $6 in their store. Everything was pricey.
I liked that when an error was made with my room it was solved quickly
Convenient to clients I was seeing but also to the airport. Buffet was okay, but wait staff on second night was terible. had to get my own menu after my friend went to the buffet and I did not. Finally was able to get bar attendant to bring a glass of wine and took my order after waiting over 15 minutes. Food was marginal and not warm, but I was hungry and wanted to get out of restaurant. I almost felt penalized for wanting to order off the menu and not doing the buffet to make their job easier. Parking was awkward. Had to hike around building to get in, so single digit temps and very windy conditions made this tough.
Location and warmth of welcome etc. of staff The furniture in the lounge/dining area needed cleaning/replacing; was grubby.
The staff were very helpful and the location so close to the airport was great. I think that $8 for a glass of beer is a bit outrageous.
They only had 6 mini fridges and won't guarantee availability until checkin
The time waiting for the shuttle from the airport (50 minutes)!
Location near the airport. The room are old. Bathroom very small. Smees that the hotel is becomming old without any changes.
There are several Sheraton hotels in the vicinity of the airport. This is somewhat confusing if you're not familiar with the area, and even after showing the taxi driver our booking confirmation he took us to the wrong one.
The facilities provided were excellent compared to the tariff. I was impressed by the wi-fi internet access without additional charges and the ability to use the facility at the business centre without incurring additional charges. Though it was only a walking distance from the airport, the location was away from downtown which made it inconvenient for visitors wanting to explore the city
Walking distance to Continental Airlines. Pool and gym are substantial. Staff is eager to please. Dishes left outside guest rooms need to be picked up more frequently.
Very friendly staff, room very clean it is on the older end, our room had old AC unit. Chairs/decor in bar area very worn down
shuttle to and from airport was efficient and reliable small bathroom
The hotel has a beauitful modern desin to it and the stagg is very friendly The bathroom in the room
Big clean room. Clean carpet. Wide window. Free way accessible. good A/C system. Nice staff, smiling and kind receptionist at 2am. The room keys are difficult to operate. It takes multiple tries to open. bottle of water for 2.20$ on a tray in the room., Either don't put the bottle of water, or make it free.
I like the nice, clean place. Friendly staff. Noise!! Noise...if ur room is backed to HWY 401, expect the buzzing sound of cars passing. This is an awesome hotel if u accept the noise. The tub and toilet is tiny:-) else enjoy.
I will never use third party booking again since there were major issue s with our reservation and we ended up having to pay full price anyway.
All was ok except check in-no reservation on file
Location was good. Staff was very friendly and helpful. Bed was terrible. Mattress had a huge dip in the middle. No drawers to put clothes.
it was located next to where my meeting was the next day the carpet was dirty and there was black hair within the sheets of 1 bed
the stay was good...no complaints...wish they had a free continental breakfast available
The buffet breakfast was wonderful and the service was excellent in all areas of the hotel. The room design was modern, sleek and well maintained. The lobby restaurant and bar closed too soon, putting up shop at 9:00pm.
This hotel was close to my conference. It was clean and the staff at the front desk was very helpful. A bit pricy.
Location!! old...not very clean!!!
Very nice staff Excluding transportation, the rooms themselves are cheap for what you get. Aside from I'm assuming spiders, seems clean? I woke up with 3-4 spider bites which are super huge and uncomfortable. No airport shuttle like kayak said so.. No complimentary breakfast
Please write at least 15 words
The rooms are elegantly designed with a bold colour palette of black, chocolate, taupe, brown & cream and red. The bed is really comfortable and we had all the pillows we needed. I like the automatic start of the AC unit, and it is easy to regulate the temperature. The bathroom design with its sliding black door with opaque glass insets, single, clear glass shower enclosure is an efficient, yet We needed a full length mirror, perhaps inside the cupboard door.
The kindness of the staff, the comfort and cleanliness of the rooms, getting relax in the spa
clean and comfortable no comments
Excellent staff, service, great room very comfortable & great value. Would stay there again. Able to pay for room as you like, not like some at booking.com that charge a credit card days before arrival.
Nice room Air handler was noise.
Staff was polite and friendly Room was ready on time and check-in/check-out was quick and hassle free Breakfast was not included and also expensive
Location, Peace & Quiet. No
As this hotel is approximately 9 months old, it has remained impecable in terms of its cleanliness, housekeeping, etc. It is bright and modern. Rooms are very nice and of good size, and well appointed, and most importantly...extremely quiet! Staff was friendly. Breakfast buffet was a bit of a disappointment. I was there at the peak 8am period and already certain items were overcooked on the warmer (eggs, hash browns, etc.). Still this area was clean but needs more monitoring to keep food fresh and inviting considering the cost for 2 people ($27).
Very clean, helpful,staff and great price. Lots of restaurants close by.
Staff were great! Very clean. Very inpressed with food in restraunt. No.
comfortable beds , pool and hot tub area were nice ,clean and bright with lots of windows great hot and cold buffet breakfast included in price free parking , close to the event we were attending
breakfast was great and it was included in the price. door key didn't work once and I had to go to the lobby to fix it.
The courteous service, comfortable rooms and nice breakfast.
Room was clean, bed was comfortable.
I like a size of room, very clean, comfortable bed. It is quite place. I like that I can get a coffee or a tea from your buffet in any time. I have experience from an other hotels, your's is first who provide such service . Thank you. I think its a big plus for your rating.
I liked the hot breakfast, easy access to the highway, and most of all the reasonable price. The chemical smell in the sheets and corridors.