Bera Hotels

Well appointed hotel with co-operative staff The hotel is immediatedly adjacent to a road and set of traffic lights used constantly (24 hours a day) by large trucks. The noise was amazing (although reduced by closing the windows) and the hotel vibrated as the trucks passed. We left after 1 of three booked nights.

The staff did everything to make our stay pleasant. We got a lot of information about the area. Home away from home. The churchbells in the village.

Big room and big bathroom and nice hotel. I did not like that my room was very close to the road to go to the motorway from Spain to France and, to me, is a lot of noise to sleep well. Other thing was that into the bathroom you have only gel but not shampoo to take a shower.

Only the receptionists spoke little English and were service-minded, the rest of the staff (from the restaurant) were very unfriendly and not helpfull at all. The restaurant/snackbar does not even have an English menu. I think they don't welcome foreign travellers at all.

The staff were friendly enough and the breakfast option of juice, croissant and coffee was good Appearance did not look like photo on website. One bedroom smelled of cigarette smoke. Hotel located between two busy roads. Building ugly-outside and inside. Lounge area was smoking area!

Staff of the hotel was really nice. very kind to help you. noise from the road even so the windows isolate well.

Restaurant not open for evening meal and bar menu not very extensive.

We only stayed one night, so hard to judge. It is a nice, older hotel close to the highway which is good if you're underway. Not too much noise coming from the highway. Only 5 km from the beach (Hundarribia); kind and helpfull staff. You can hardly go anywhere from the hotel on foot. Very oldfashioned and small playground for children available

Reception staff very helpful and pleasent

location breakfast starts too late

Close to Airport No non-smoking dining.

The peacefulness of the environment and the charming quality of the town was superior. The staff was excellent and responsive to every question or need. The parking situation is not clear and it took awhile to figure that out. I had requested a non smoking room and did not get that and also requested a room with view and did not get that -- which seemed to me to make me want to make reservations directly with the hotel rather than through your service since I would have had more likelihood of either getting my request fulfilled or understand why it would not be possible.

Beautiful common spaces. Lovely view from the terrace and mirador There was no restaurant, something we'd looked forward to from our experience at other paradors . The room was relatively small. And the bed was two twins pushed together which is awkward compared to a real queen or king size bed.

Location No restaurant

convenient for town and easyy parking no kettle and very expensive for a spanish hotel

Friendly personal at front desk, air conditioning, cleanliness, wifi for free **Breakfast: no employee in restaurant, empty tables, guests have to guess where to find what and set up their table (no tray)! Employee comes every 30 min. To clean the tables and disappears. Beside the door serving trolley with garbage bag! You feel like they feed animals! Quality of the food is bad.**location: direct on the national road between irun and pamplona, very loud, nothing around, the village is situated 5km away. A big construction area on the way and in the front of the hotel for the extension of the road : loud, dusty and no information about this in booking.com/in the hotel....really disappointing

Design - beautiful old building, great stylish interior. Location - just in the heart of old town some smell in the bathroom

Situated in quiet square in old town near lots of restaurants. Lovely views over water into France and wooded hills beyond. Excellent variety for breakfast - eggs and bacon cooked in front of you. Free internet use. 6 parking spaces in front. Convenient night stop driving Portugal to uk. No lift, and stairs to bedrooms a bit steep. We could manage but others with sore knees/hips could find it difficult. Sitting room dowmstairs a bit gloomy with no outlook in daytime.

The location was excellent. A lovely remote location. Was hard to communicate to the stalf as only one member spoke fairly good english and she was only on in the morning when we checked out. The access road to the hotel was a bit rough and hard on the car. Due to a technical fault there was at the time no Wi-Fi access in the rooms.

It was very very near motorway service area -- very very noisey in the room we could hear people in the next room -- & the kitchen staff below our room--- this is not 4 star bed uncomfortable & loo not fixed to the wall -- I was going to write to separately -- We go on a lot of holidays and have used you before & this hotel was not good --Breakfast very poor

Not a lot Same standard as the French budget hotels at twice the price

Easy access, good "base point", friendly staff Very Noisy

Poor parking, noisy, lousy food,

The area around the hotel is not very appealing but the hotel itself was comfortable.

Close to the spanish/french border and near lovely village and scenery

Hotel staff and hotel easy acces. Non