Berkeley Springs Hotels

Overall readiness of staff to see that any and all inquires or problems were addressed to my satisfaction. Breakfast was very delightful. The maid service was very accommodating.

Unfortunately when my husband pulled down the comforter to prepare the bed for the night, a large bug was between his two pillows.!!!!Yuck. I think it was a water bug. We captured it, and put it in a Kleenex. The assistant manager was very apologetic.

Great location, courteous staff,etc.

That I could have booked directly with the hotel and pay less.

The location.

It was ok for an old motel. The rooms (we had chosen the family suite which meant 2 connecting rooms) the one with 2 beds smelled like smoke. We could not use it at all. The tub could have been cleaner. They would not do a reduced rate for us not using

the staff

our rev was not right only had one room with no privacy when I booked two one room for me and my husband and one room for his brother. Offered to put us in a hotel 8 miles away that was not the right answer in my opinion.

Good price. Good room. Restaurant on premises. Friendly staff.

The location was excellent. The rooms were clean and the staff was helpful and friendly.

Mattress was not the quality I expected or experienced at other Hampton Inn locations, which is one of the biggest factors I look at due to back issues.

Efficeincy of hotel staff. Cleanliness.

Our room was clean.

The hallways were damp and cold.

The price I received and the local to where I was going.

The main hallways smelled horrible!!!!

The location. Its close to the highway and food, and is on a hill away from the city.

We were unable to do a late checkout. Called front desk and asked if we could check out at 12 instead of 11, and the hotel was unable to do that. That was the first time we haven't been able to delay our checkout time.

Better than I expected. We well stay there next year when we travel back.

I liked the proximity to area restaurants. The free breakfast was very good each morning with many different selections to choose from.

The first room I checked in I left because it was very musty smelling and the bathroom ceiling fan did not work. The room I switched to was better smelling, but the bathroom ceiling fan did not work, maybe none do on the first floor.

PRice

Creepy Window did not lock on the ground floor

The breakfast. Location and the fact that we were able to smoke. The staff was nice to be concerned about if we could walk the steps.

The fact that a group of drunks came in at 2 am and were very noisy for 1 1/2 hrs. I was awake the whole time. But they were evicted that night.

The suite was a great size.

The breakfast

Cleanliness, staff, and location

Uodate the loveseat in the suites to a full size couch.

The room was super nice for what I consider an average hotel chain, the staff was friendly and the continental breakfast was a great plus!

When I arrived the hotel was overbooked and I did not have a room. After driving for 10 hours I was not happy I will not use Priceline again

Very affordable and staff was friendly.

Water took forever to heat up in the shower.

They gave us a free upgrade to a suite. Very comfy bed.

very clean, very comfortable

thought there would be some comp coffee service..I simply expect that from hotels nowadays.

Very clean, large glass shower with a shower head that was installed extra high and not pointing at your chest like most hotels.

No complimentary breakfast... Parking lot was full and had to park in adjacent business parking lot.

The staff was friendly.

We stayed one night and will NEVER go back! A stranger was given a key to our room and walked in on us at near midnight! Frightening to say the least. Outside on the streets at night, cars drag race until late. Police sirens and drag racing all night.

The staff were excellent! Even helped me move my truck when it was stuck due to ice and snow. Attention to details like coffee, tea and treats in the reception area. Outstanding breakfast--healthy selections. Should have higher star rating.