Despite a terrible male receptionist, the night shift of female receptionists were great.
No Wifi at all! No one knew when it would be fixed, nor seemed to work on this issue, either! A male staff was extremely racey and insufficient. I honestly do not know what the hell is wrong with him.
the restaurant and location
they did not have a swimming pool
Hotel was in an ecellent location 200 meters from a Ubahn station. We were able to access all major parts of the city very quickly from this location. The hotel was extremely clean and well maintained. The staff was friendly and very responsive. We will make this our hotel of choice on future visits to Berlin. Guest should definately include the Buffet Breakfast in their booking or it can become very expensive if you pay the daily price of 21 euro per person per day. By including breakfast in our booking it only cost us 10 euro per person per day and it was well worth every penny.
Given a non smoking room that stank of smoke and when I complained was told I should have let them know immediatley and was I sure as it was a non smoking room
Location, staff & room quality
Comfortable room, good bed(s) and well-equipped bathroom
At first I was given a room for smokers, while I am a non-smoker and hate the smell of smoke, especially in a room I have to sleep. When I complained, at first I was told they did not have another room as the hotel was fully booked. Then a second employee, overhearing the conversation, said he would check once more and he found a non-smoking room for me.
the room was nice, comfortable and quiet (no noise from the traffic). Excellent breakfast.
Centraql to everything that we wanted and near an underground station.
Comfortable rooms, excellent breakfast but very expensive.
Unfriendly and inflexible receptionist on our arrival day.
The hotel was very central and close to all sightseeing attractions, bars and resturants. It was clean visually appealing and the staff were friendly and helpful.
clean and quite central with attention to certain details, e.g. besides the light next to bed, there was also special reading light that would not disturb my room-mate who didn't want to read before sleeping. I also liked the fact that three pillows were provided to each bed and that there was a coffee machine in the room
I think the breakfast was too pricey. We opted out, but it would be nice if we had had breakfast there too
It was modern and comfortable hotel with good location and very good breakfast. We got a good deal for 3 nights, which was very good value!
Perhaps I am mistaken, but one of the reception staff seemed to be quite rude and not willing to help. But other staff were very nice.