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breakfast was nice, staff really friendly the beds were not really comfortable
Convenience to what I needed to do and helpfulness of staff.
Easy to find. Excellent staff. Spotlessly clean. Biasca, Switzerland is a beautiful quaint town. No.
The room was basic, staff friendly, most spoke english, the food in their restaurant was the best we had in Switzerland for the price.
Location, and the restuarant for dinner. Excellent food and good wine - service very good. Very freindly staff in both restuarant and hotel. The pillows really need replacing. We have stayed in two different rooms and in both they are very poor and thin. Take your own. Beds ae comfortable. The shower again in our room didnt work properly and again this is an area that could easily be updated by the hotel and one that is actualyl necesary for the prices that they charge. We would stay here again - and hope that they may consider updating these points in the hotel as it really is the only thing that lets it down for us.
How can you have a room with a bed that's 60cm wide ?
Friendly staff, good restaurant - good hotel for a stop over heading south.
Good breakfast No Balkony
The helpfulness of the staff when my husband slipped and fell during the night. The location is nice. The shower room is very small, and a sliding door instead of one that opens inwards would be a very sensible modification.
very friendly staff - excellent price - excellent restaurant Not a thing
balcony, view of lake, large showers, nice room lighting double bed matresses kept sliding apart, pillows didnt have much padding
the location was great and the staffs were kindly helpful
good location for moving around and near train station and lake sometime there was brown water coming out when opening the tap , needed to wait for few seconds
situation was perfect for us and the garage was good new and basic hotel and we didn´t have any problems or complains
The hotel is newly renovated and clean. The location is perfect, short distance from the train station. The cozy balcony with its view on the Lago Maggiore! There was once in a while a noise, which was mostly disturbing during the night (air-co or so).
Fairly good and clean hotel. Vast rooms. good value for the money
The hotel is well located at the proximity of all points of interest. petit dejeuner
The room was nice and very clean, the breakfast was excellent with a nice choice and fresh produce. The staff were very friendly and gave us a nice welcome. The room was quite small with no balcony, and the room from the window was poor not allowing in much light. Otherwise very good.
Nice, clean hotel in the centre of Locarno
Room very comfortable and very clean, excellent location
Calm, friendly staff, wonderful view of lago maggiore, nice, large and bright room (deluxe modern). A rich breakfast buffet.
Staff are very happiful. We hadn't booked ahead for spa treatments and there were no appointment slots across the whole three days of the booking. This was very disappointing and to go into the spa area required a payment which given we were paying £190 a room a night was very poor indeed.
The hotel, room and the spa facilities were first class. After a hard day's work, I appreciated the pool and spa bath. I will definitely return with my partner for a long weekend break. The service was first class from the reception to the breakfast. Excellent!
Awesome. Should be a 5 star Hotel. We got upgraded when we arrived and had a huge comfort room. The food is excellent, the service is fantastic. You can grap a bicycle to explore the surrounding (try the eBikes). None
Views were great. Nice restaurant and wellness area
Excellent location, free parking, free minibar (but see also negative point below), quality of breakfast buffet Wireless lan only @ exorbitant prices (even 3 star hotels give you free access, only one Internet pc, apparent constant shortage of staff (spa reception was never manned, had to call for breakfast service on 2 days because nobody was showing, they wouldn't want to exchange regular coke by Diet Coke in the minibar on grounds that the minibar was free (I do not see any logic herein)
The room was spacious, and the lake view gorgeous. The spa was great. The staff was friendly and professional. Loved the breakfast buffet. The wood flooring, spartan decoration and the non-platform bed made the room feel a little cold (the bad weather did not help, I guess). We probably should have gone for the (very expensive) dinner at the hotel, seeing the poor quality/price ratio for meals at restaurants in locarno. Haven't seen such bland food at such high prices in ages.
Very good Hotel, very polite and helpful staff. I could recommend this Hotel and will stay there once more.
Swimming pool, excellent restaurant Rooms decorated without imagination
Lakeview, free non-alcoholic drinks from the minibar, nice fruit platter in the room Smoking on the terrace - especially during breakfast
Please write at least 15 words Breakfast was very poor, worst ever
Location near the train station, new and clean
The hotel is newly renovated. I stayed in a single room which was spacious with stylish design. Just perfect for a short trip.
Good location, very sympathic staff, really quite place for relaxing. This four stars hotel has no restaurant and closes the very nice outside swimming-pool at 7pm. We arrived at 7pm to the hotel. We would have been happy to swim a bit and eat something after 10 hours of travelling by car.
The staff was wonderful. Great first impression with a welcome drink brought to our room. Breakfast buffet, internet, and use of e bikes for no additional charge.
Very nice and helpful staff. Fabulous hotel.
Very clean and tidy. Professional and friendly staff. Good breakfast. Free internet.
Very friendly attentive staff , which made our stay a pleasure.Free use of electric assisted bicycles which allowed us to explore the local areas (on pathways)by the lake at a leisurely pace.calm and relaxing surroundings with a view of the lake.
Everything worked! Good breakfasts! Great pool! Wonderful area to lounge out in the large yard. Air conditioning would have been nice during this time! You can probably be earning more revenue through your snacks - not always clear as to who is doing what. more promotion would be good, but then you have to have the people there to make it happen.
I have especially appreciated the fresh room an the friendly athmosphere in the hotel.
Friendly reception. Simply furnished, clean and quiet room with a view of the lake and the mountains. Very good breakfast. Pretty garden & pool. Located within 5 min walking distance from the lake, plus another 10 minutes along the lake to dowtown Locarno. Free parking.
exellent staff, beautiful hotel, I would definately recommend it1
Ideal location and clean rooms. Pleasant staff and good breakfast.
the people was very nice and helpfullit was a good experience none
Great host, terrific view - highly recommend a room with the balcony
The hotel was well situated with 10 minute walk to Locarno. My room was spotlessly clean and the breakfast was plentiful with a lot of choice and well laid out. The staff were friendly and helpful. There was a small fridge in the room so we could have cold drinks. Also a small fan which was great as it was quite hot at night. It was very noisy at night due to traffic noise nearby. The room was very small. Although it was a double, there would not have been enough room for two of us.
This hotel is well located. Slightly too pricey for what you get.
The staff was generally friendly and offered us information regarding the touristic points in Locarno. We clearly felt they want to help. The location of the hotel for someone who is not really used to drive on dip and upgrade roads can be pretty difficult.
the location is far for the center of the city
Good location, 10 minute walk from town, good for travelling by car and needing a parking space. Room ok very functional and clean, Breakfast was fine. Very unfriendly welcome
Very friendly and efficient. Super breakfast buffet. The shower was not good - temperature control problems.
central but quiet location. near the bus/train stations. good size room.
Nice place, comfortable room, service, honest breakfast, good quality restaurant. The room we stayed was smelling to cigarette smoke.
Fantastic views of the Alps, friendly staff, great food at a reasonable price
Convenient location for a stop between north and south slopes of the Alps. Fine room. Too expensive for what you get. No elevator.
very well located hotel and with roomy and comfortable room. The kitchen closes very early, 9:30 pm. Elevator doesn't exist.
I liked the sound of the nearby river, fine bath
No elevator and we were on the third floor. Of course it is an old building and it is hard/impossible to install one.
Lovely location. Very friendly staff and helpful management.
Too many tree....on the walls
We had a lovely stay at the hotel..The location was breathtaking,the staff were very friendly and helpful..Maybe make the menus in English to help out the humble tourist!!!
Very nice, family operated hotel. Excellent location - 1 min from the motorway - yet very quiet. Exceptional quisine - overall I very strongly recommend this hotel to everyone travelling through the Switzerland.
Great location - room overlooking the vineyard. Delicious dinner and warm atmosphere in dining room. Accommodations were very comfortable but overpriced. No one was there when we arrived and there was an electronic gate which was closed. When we called the number on the booking.com confirmation, they didn't know the gate code but said that someone would be there within an hour. We were able to park outside and walk a short way to the guesthouse where there were instructions to get the key (but you needed a code for that as well - which we got when we called). It would have been helpful to have that information ahead of time. But these things did not detract from a lovely overnight stay.
the location and food The waiter was a real challenge in the evening and also during breakfast and affected very negatively the entire warm ambiance and team we used to experience many years ago when the location opened. In such a small location every employee counts to customer satisfaction and we personally feel the waiter should urgently change his mindset and style of communication/work. The location is great, the food as well, but we will not consider this nice place for a moment. Instead of a relaxing weekend it ended with great stress - this is really sad!
Excellent food, nice wine and friendly and helpfull employees. It's a romantik hotel and not for a business trip.
Location: lovely views, surrounded by family vineyard, wines very good. Room: a bit basic/ rural and overpriced, small balcony - pretty. Dinner: delicious, under priced! Room: Bath in room facing door. Feels basic, bed comfortable.