Scranton Hotels

For the good, first would be the beds and pillows. They were very comfortable and I slept well each night. The room was neat and clean. The public parts of the hotel were well kept and inviting. The location of the hotel was decent, only about a mile from downtown. It's an easy ride to downtown as well. I read several negative reviews of the on site restaurant. Although I only had breakfast there, I would disagree with those reviews. The breakfast menu pretty standard for the north. The food was prepared well. The service was quick, without feeling rushed. Our server was pleasant and engaging. And I felt that the pricing was comparable to what you would at an off site diner. Definitely not gouging.

There were only a few minor quibbles I had with the hotel. The walls were pretty thin. There was family with children in the next room. I knew this because I could hear the children well into the evening. It didn't bother me or keep me up, but I was aware of it. In fact, they may have had the worse if it as I am a snorer. Secondly, though clean and functional, the bathroom looked as if it could use a refresh. And lastly, the hot tub could have been a bit warmer. As I said, these were minor quibbles. Overall, I was pleased with my stay at the hotel.

Nice clean room. I had a very comfortable stay.

The hotel walls are quite thin. Could hear a good bit of hall noise.

Staff was friendly, room was clean

Had to eat breakfast somewhere else..coffee machine was not working. Hotel in need of updating.

We stayed here for two nights and had a great time. The staff was helpful and nice, and the room was clean. Room came with TV, microwave, and mini fridge. Hotel is about 5-8 minutes from downtown Scranton but in a quiet area. We would stay here again!

Everything was very comfortable especially the bed. Great location downtown. Walking distance to great pubs and restaurants.

NA

The rooms were spacious, clean and comfortable, with enough space for a family

Nothing

Hot tub, breakfast

I have been making an annual trip to Scranton, Pa for the last 15 years. I always stay at the Radisson Lakawanna. The lobby decor has been preserved ( beautiful marble, mosaics, and stained glass). The rooms have recently been redecorated - or are in the process. This is a welcome improvement. The staff is friendly and helpful. We love dining at Carmen's ( in the hotel). Good food at a reasonable price.

The refurbishment of the grand train station into a hotel is nearing completion and they have kept much of the details of the main station lobby. It feels grand, though I question some of their design choices (neon bright spot lights?)

The heating systems were off and on, including bouts of cold and hot water in the showers. The food at the grill and their main restaurant was Okay, but nothing to get excited about.

The employees at the Hampton at Montage Mountain couldn't have been nicer to us. All very pleasant and helpful, from letting my husband keep his bicycle in a safe place to giving us directions to Scranton the following morning.

My ONLY complaint is minor. The website booking described our room as having a view of the mountains -- only true if you leaned into the window and looked left past the car port directly in front of us.

Free breakfast was good.

location

the bathroom was filthy, stains everywhere and the tub had grime in it

Affordable and good location

Room was a little dirty, room smelled bad

The location was central to the historic sites and a value for the money.

Motel was an original Howard Johnsons and is experiencing a bit of minor wear and tear type deterioration that fortunately is being corrected by the current owners.

It was very close to the coach station and town centre. It was reasonably priced and room included a breakfast.

There was no lobby internet facilities, the staff were not overly helpful about cab services (even though there is only one in the whole town) and where to find internet facilities.

The room was clean and seemed to be fresh/new. The beds were very comfortable check in and out went well. The breakfast was simple. There was an indoor pool that was open late and seemed fairly clean.

The pool was lacking chairs. There were several broken toys that should have either been replaced or thrown away.

This guest did not leave comments about this hotel.

Everything

Still waiting to correct an erroneous room charge.

The staff were friendly and accommodating. The location was good for my needs.

The back entrance door did not lock - unsafe. The room was not well cleaned. The heating unit control on the wall had goop on it. The "continental breakfast" was just very sad; cereal and dry bread and bagels.

$15 for glass of wine Wifi not working

Rooms were beautiful and smelled so nice!!! I'd definitely come back!

Hotel was close to major highways and fairly inexpensive.

Hotel is in need of some updates. Mold was visible in the bathroom, clearly had been painted over. In order to access the pool you need to take a staircase from the second floor, very inconvenient when you're traveling with small children. The pool area is very outdated and dirty. The breakfast choices are very limited, in the area in which you eat is very cramped.

I had a nonsmoking room and didn't notice any smell that other reviewers have commeted on. The lobby is nice looking with tea and coffee set up all day. My room was good size and it was clean.

What needs work is the breakfast. They took two hotel rooms and made them into the "hospitality suite." The free breakfast was well stocked, but disappointing. They only had bagels, boxed cereal, make-your-own waffles and bagged danishes in a very small and cramped room. I would've like to have seen something with protein, but I guess they did the best with what space they had. Also the seating area was very tight as well. It felt like you were on top of the other guests and if they had a good size family, well good luck with having a quiet breakfast. My second complaint is while the staff was friendly, they were all dressed very casual, as if they were wearing their street clothes. They didn't look like hotel employees.

We were able to check in early to attend a wedding, The room and the bathroom were a nice size. We were pleased with our stay.

The toilet paper holder is a little hard to reach.

The tv was small. Bed was hard.

Even with limited space I felt like there was nothing was missing and I had a great time. The saff was very nice and made checking in and out very fast and easy.

Everything was worth the money.

The price

Clean facility with friendly staff. Breakfast a bonus but not great.

Excessive contractor work vehicles and trailers clogged parking lot.

I would recommend this hotel. The staff was really nice and helpful. The room was perfect clean. The area has soo many Restaurants, banks and gas station.. Its a perfect place to get away for a weekend.

This guest did not leave comments about this hotel.

Maybe I am easily impressed, but they have this machine that lets you push a button and it dispenses freshly baked pancakes. Free pancakes. What else can I say?

This was a convenient stopping point on a long journey. The hotel is rather isolated by the airport, and therefore food options are limited unless one wants to drive. There are many places that deliver food (pizza, Chinese, etc.) to the hotel, however. My only real compaint is the room was a little dusty and definitely would not pass the 'white glove test.'

The beds were nice and comfortable. The hotel allowed us to check on late.

The bathroom was literally soaking wet when we checked in late at night. It was very hard to explain as the towels, even the folded ones were soaking wet, the shower was wet , and the trash can had water in it. The whole hotel room had a humid feel to it so I don't know if that was from months of not using the room and it being so warm or if there was a strange leak. When I told the person at the desk she seemed concerned but didn't have an explanation. We left ASAP.

My room (417) was very quiet, which is essential to me. Bed was great. Breakfast was good, even though I usually don't like to have mandatory TV during breakfast.

The Wi-fi was a bit slow.

Clean and comfortable with hbo and WiFi

Needs thorough carpet cleaning. While everything else was very clean the dirt on the floor and carpet were troubling.

Could not handle my issues. Did not return phone calls

very modern - loved the rooms - very clean - couldn't have ask for anything more

The staff at the front desk was insisting that I had not paid for the room yet, even though I had. It wasn't until I started getting upset that another staff person came over to show her that I had already paid for the room ahead of time. If this other more experienced person did not come over, she would have made me pay twice for the room. Plus the toilet was dirty. And timer lights kept turning on and off in the room which was annoying. No ice machine on any floor, you have to go to the lobby to get ice. Otherwise it was fine.

This hotel was relatively close to Montage Mountain, but far enough away that we were able to stay for an affordable price for a weekend. The breakfast was great and the room was clean and comfortable. The staff were all friendly and helpful.

Location to highway

Room smelled, the breakfast was not as advertised, I woke up to my toddler crying because there were spiders in the bed in the middle of the night. Not worth the money!!!!

This guest did not leave comments about this hotel.

clean

The hotel was very clean. The room had everything we need. The staff were very friendly and helpful. The breakfast was very good.

Good work area and reasonable on site facilities

The hotel was new and rooms were very clean.

The breakfast did not have a lot of items to select from.

Clean, comfortable, quiet, good breakfast, friendly staff and great price. I've stayed at this Microtel numerous times over the last few years, and it's always been excellent. The owner of the hotel works there, and you can tell he is truly invested in a quality product for his customers.

We were in town for an event taking place at the Raddison in Scranton. The Raddison was a little over our budget. We were very happy with the accommodations at the Microtel and it was very easy to get to from the highway. The staff was friendly and the space was clean. Great option for what we needed.

The cable and the tv were weak

Price was excellent for the purpose needed. Bed was comfortable. Tv was large, refrigerator, microwave. There is upgrading going on so they are definitely trying.

No clock, no coffee, no shampoo or conditioner, no tissues. Which is standard in all levels of motels.