Silver Oak

The hotel is working on improving its maintenance and service quality. While some guests have experienced issues, the hotel is striving to address these concerns and enhance the overall experience.

Some guests have mentioned cleanliness issues in the rooms, including old doors and unclean bathrooms. The hotel is aware of these concerns and is taking steps to improve the cleanliness and maintenance standards.

The hotel's policy may not align with the advertised 'couple friendly' and 'smoke friendly' features. It's important to verify these details directly with the hotel to ensure a comfortable stay.

February is considered the high season at the hotel. It's advisable to plan your visit during this time to experience the best the hotel has to offer.

While some guests have reported issues with staff cooperation and service quality, the hotel is committed to addressing these concerns and ensuring a positive experience for all guests.

Several guests mentioned that the rooms were not well-maintained, with reports of fungus and dirty bathrooms. It's advisable to thoroughly inspect the room upon check-in and request a change if cleanliness is unsatisfactory.

Some guests reported issues with amenities such as non-functional AC and elevators. It's recommended to verify the functionality of these amenities upon arrival and promptly report any issues to the staff.

Despite the hotel's claim of being couple-friendly, some guests noted that only married couples were allowed. It's advisable to clarify the hotel's policy on couple accommodation before booking, especially for unmarried couples.

A few guests mentioned that the doors and bathrooms were old and noisy. Light sleepers may want to request a room away from high-traffic areas to minimize disturbances.

In case of cleanliness or maintenance issues, guests should not hesitate to request a room change, as some guests were able to get their rooms changed after raising complaints.

Despite the hotel's claim of being smoke-friendly, some guests found this not to be the case. It's advisable to confirm the smoking policy with the hotel before making a reservation, especially for smokers.

Several guests reported unclean bathrooms with water droplets and overall lack of cleanliness. It's recommended to inspect the bathroom upon arrival and request cleaning if necessary.

Guests with prepaid rooms faced challenges in changing rooms due to maintenance issues. It's advisable to be cautious when booking prepaid rooms and to thoroughly check the room before finalizing the payment.

Some guests mentioned a lack of staff cooperation. It's advisable to communicate any issues with the staff promptly and clearly to ensure a better experience.

Some guests noted the importance of retaining experienced staff post-lockdown. This feedback may be considered by the hotel management to improve guest satisfaction.