Guest reviews
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
8.9 "Great service."9.4 "94% found the
staff to be very friendly ." 8.8 "88% said thereception staff was great ." 9.8 "98% thought theservice was very professional ." 8.6 "86% said theconcierge service was amazing ." 10.0 "Management was excellent , said 100%." -
7.5 "Good location."9.9 "
City centre within easy reach , said 99%." 8.3 "83%liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." 10.0 "100% thought it waseasy to get to the train station ." 8.9 "Near to public transport , according to 89%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
4.2 "Rooms are not good."4.4 "56% didn't like the
uncomfortable beds ." 4.0 "60%complained about the bathroom ." 3.4 "66% saidrooms were small ." 2.2 "78% thought they werepoorly maintained ." 3.3 "67% foundproblems with the furniture ." 2.6 "For 74%, therooms looked old ." 1.8 "82%criticized the small bathroom ." 2.3 "77% thought thetv was sub-standard ." 2.6 "Air conditioning was criticized by 74%." -
3.8 "Bad amenities."4.0 "60% thought the
building wasn't nice ." 1.1 "89% thought thefacilities needed updating ." 3.8 "For 62%, thelobby entrance was sub-standard ." 3.3 "67% found thegrounds unpleasant ." -
3.7 "Not very comfortable."4.4 "56% didn't like the
uncomfortable beds ." 3.1 "69% thought it wastoo noisy ." 3.4 "66% saidrooms were small ." 1.8 "82%criticized the small bathroom ." 2.6 "Air conditioning was criticized by 74%." -
3.5 "Internet is poor."3.5 "65% said the
wifi quality was bad ." -
3.3 "Disappointing food."
Overall Rating
-
8.9 "Great service."8.7 "87% said the
reception staff was great ." 9.9 "99% thought theservice was very professional ." -
7.5 "Good location."9.9 "
City centre within easy reach , said 99%." 8.0 "80%liked the proximity to sightseeing ." -
3.7 "Bad amenities."3.9 "61% thought the
building wasn't nice ." 0.9 "91% thought thefacilities needed updating ." -
3.7 "Disappointing food."
-
3.6 "Internet is poor."3.5 "65% said the
wifi quality was bad ." -
3.5 "Rooms are not good."3.8 "62% didn't like the
uncomfortable beds ." 3.4 "66% saidrooms were small ." 3.4 "66%complained about the bathroom ." 3.3 "67% foundproblems with the furniture ." 1.7 "83% thought they werepoorly maintained ." 2.2 "For 78%, therooms looked old ." 1.4 "86%criticized the small bathroom ." 2.2 "Air conditioning was criticized by 78%." 2.3 "77% thought thetv was sub-standard ." -
3.2 "Horrible vibe."1.6 "84%
criticized the unstylish hotel ." 3.5 "65%criticized the plain hotel ."
Overall Rating
-
9.1 "World class service."9.5 "95% found the
staff to be very friendly ." 9.0 "90% said thereception staff was great ." 9.9 "99% thought theservice was very professional ." -
7.6 "Good location."9.9 "
City centre within easy reach , said 99%." -
4.3 "Rooms are not good."4.4 "56% didn't like the
uncomfortable beds ." 4.2 "58%complained about the bathroom ." 3.6 "64% saidrooms were small ." 2.5 "75% thought they werepoorly maintained ." -
3.5 "Internet is poor."3.5 "65% said the
wifi quality was bad ." -
2.5 "Awful breakfast."
Overall Rating
-
9.0 "World class service."9.3 "93% found the
staff to be very friendly ." 8.8 "88% said thereception staff was great ." 9.9 "99% thought theservice was very professional ." -
7.3 "Good location."9.9 "
City centre within easy reach , said 99%." -
4.1 "Rooms are not good."3.0 "70% found
problems with the furniture ." 3.0 "70% saidrooms were small ." 4.9 "51% didn't like theuncomfortable beds ." -
3.6 "Not very comfortable."2.8 "72% thought it was
too noisy ." 3.0 "70% saidrooms were small ." 4.9 "51% didn't like theuncomfortable beds ." -
3.6 "Bad amenities."3.9 "61% thought the
building wasn't nice ." -
3.2 "Horrible vibe."1.6 "84%
criticized the unstylish hotel ." -
2.9 "Awful breakfast."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
6.0review from
Friendly, polite and helpful staff. Clean rooms, good shower. Short walk to the old city centre, through bridge crossing the Nerviòn river. Good location/quality/price ratio. I would have like the staff to speak a little English or French, but we managed to communicate somehow, even though my partner and I don't speak Spanish.
-
4.0review from
It was a simple place to temporary store my luggage for the night while I explored Bilbao. Bit too far away from the centre of town.
-
5.7review from
Clean, comfortable and quiet room. Fifteen minute walk into the centre of Bilbao.
-
4.7review from
Hotel staff were very helpful and keen for us to enjoy our stay. Even though the evening receptionist could not speak English and I had little Spanish we communicated well. He warned us about the no go area nearby. Within walking distance of old town and transport to other places of interest in Bilbao. Some good restaurants in the old town. Good secure parking in garage opposite. A bit hard to find. Hotel construction and decor a bit industrial.
-
5.7review from
it was close to the old town and very near the railway station and bus links
-
3.2review from
quite a scary area, very unfriendly, unhelpful staff
-
3.6review from
staff and price bed was broken, position in the city
-
7.6review from
The cleanliness of room and comfort. Good value for money.
-
4.0review from
the price and proximity to the old town building work underway so a lot of noise and dust. very close to potentially unsafe area for women.no english speakers
-
4.0review from
Cheap Hotel located in getto. Hotel itself needs urgently renovation. Elevators are small. The room look very depressing (dark carpet, dark walls). The bathroom is small and decorated with old fashioned tiles of which some are broken. You can see the stains in the ceiling of the bathroom resulting of water coming down from the floor above. The paint of the ceiling is coming down. Some members of the staff at the reception do not speak english.
-
6.0review from
Friendly, polite and helpful staff. Clean rooms, good shower. Short walk to the old city centre, through bridge crossing the Nerviòn river. Good location/quality/price ratio. I would have like the staff to speak a little English or French, but we managed to communicate somehow, even though my partner and I don't speak Spanish.
-
4.0review from
It was a simple place to temporary store my luggage for the night while I explored Bilbao. Bit too far away from the centre of town.
-
5.7review from
Clean, comfortable and quiet room. Fifteen minute walk into the centre of Bilbao.
-
4.7review from
Hotel staff were very helpful and keen for us to enjoy our stay. Even though the evening receptionist could not speak English and I had little Spanish we communicated well. He warned us about the no go area nearby. Within walking distance of old town and transport to other places of interest in Bilbao. Some good restaurants in the old town. Good secure parking in garage opposite. A bit hard to find. Hotel construction and decor a bit industrial.
-
5.7review from
it was close to the old town and very near the railway station and bus links
-
3.2review from
quite a scary area, very unfriendly, unhelpful staff
-
3.6review from
staff and price bed was broken, position in the city
-
4.0review from
the price and proximity to the old town building work underway so a lot of noise and dust. very close to potentially unsafe area for women.no english speakers
-
4.0review from
Cheap Hotel located in getto. Hotel itself needs urgently renovation. Elevators are small. The room look very depressing (dark carpet, dark walls). The bathroom is small and decorated with old fashioned tiles of which some are broken. You can see the stains in the ceiling of the bathroom resulting of water coming down from the floor above. The paint of the ceiling is coming down. Some members of the staff at the reception do not speak english.
