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Pros: "I like the atmosphere of the Swiss airline company, checking in, flights was excellent"

Pros: "Crew was fantastic"
Cons: "Boarding was delayed by 30 minutes. May have been beyond the crew control."

Pros: "Crew was amazing"

Cons: "2 hour delay and 3 crying babies on a red eye."

Cons: "The boarding organize by group could improve the process"

Cons: "The connection time was too long"

Pros: "Everything"

Cons: "Swiss does not know how to handle their own problems and hurt passengers in the process."

Pros: "The crew was very nice and very good. They served the evening meal very promptly. They could have made another trash run prior to everyone trying to sleep for the night flight."
Cons: "The coach seats are narrower than any I have encountered and they are very close to the rows in front and behind. Not comfortable at all."

Pros: "Service and food were good considering it was "plane food". No delay whatsoever."
Cons: "Black box under the front seat. No room for legs. Seat blocked in lower position, impossible to make it stay in upper position. Entertainment wasn't working good: extremely laggy when it was working ... Seats are way too short. You got the neck support into the upper back ... And I am only 1.80m. Overall, I am done with Swiss until they upgrade their planes. Wifi was 99usd for 220 mo ... what a joke. A 20+yo plane for a such reputated company. There was still the ashtrays inside the restrooms."

Pros: "Paid in advance 45.00 a seat to reserve! Otherwise they assign at Check-in! Still ended up with a standard not premium seats in center. I chose 2 side seats online but plane must have changed. Literally could not move. My travel partner ended up spilling wine on himself primarily due to this and 1/2 size drop down trays. Call button brought no help , had to get up and go retrieve steward in back myself!"
Cons: "Comfortability , mediocre service."

Pros: "Everyone was so nice!"
Cons: "There was nothing I didn’t like."

Pros: "On time. Friendly employees. No issues at all."

Pros: "Everything was good. From the service to the food."

Cons: "I arrived on Thursday, today is saturday and I am still without my luggage."

Pros: "Abosolutely nothing i paid extra for the good reviews i found online but the service was so poor i am disapoi ted i paid that nuch extra for a terrible experience"
Cons: "Entertainment didnt work for the entire trajectory I requested assistance and was ignored every time I requested a vegan meal and was not provided one Boarding was long and disorganized Bathrooms were so dirty, we had not taken off and the barthrooms smelled terrible"

Pros: "The hospitality & staff were impeccable."

Pros: "Smooth flight"
Cons: "I ordered a kosher meal and did not get it. The seats are very uncofmfortable. When the one in front puts their seat back it goes almost in to the face of the one behind."

Pros: "Prompt and business like"
Cons: "As a business passenger I was told to go to the Avianca lounge this lounge is not Swiss standards the man sitting next to me was in a t shirt and swim shorts I started flying all over since 1952 most in the back so sorry to see such relaxed protocols"

Pros: "Service."
Cons: "Leg room."

Pros: "The flight attendants were attentive, food delicious, movie selection great also."
Cons: "I flew from Miami to Zurich, Zurich to France, France to Zurich, and Zurich to Miami within the span of a week and they were all at least 30 minutes late. BUT flight attendants came by with water while we were seated and offered chocolate, which I really liked. It wasn't the worst thing for me, but I can see how it's annoying."

Pros: "Food was decent and flight crew friendly."
Cons: "Very bright light in hallway stayed on for entire red eye making it impossible to sleep."

Pros: "Nothing because the airplane seats were terribly uncomfortable!"

Pros: "Our of the 4 females I interacted with only Miishiie was helpful. The movies are a good selection. They were on time."
Cons: "I'm 6'2 and black. I asked if I could pay to upgrade to business class after viewing coach. They lied and said it was full when I could see empty seats. They bumped up a white female for free 3 hours later."

Pros: "Nice staff"
Cons: "Old business class, old enterior, cabin too hot, seat uncomfortable due to permanent deflation of cushion."

Pros: "Friendly attendants responded to every need. Chicken with rice meal was very good."
Cons: "The sound system for movies was distorted."

Pros: "Food usually was very bad on SWISS flights' econ class, this was surprisingly better (just better, not good). Staff were professional and polite though they spoke very loud even when most people around were asleep."
Cons: "At check-in counters, staff managing the queues did not speak English at all, same thing at the security check queue, only Spanish speaking. There should be some clearer instructions of how and where to queue at boarding. Everyone just wanted to cut queue."

Pros: "everything, the crew, the journey, the food and the entertainment as well"
Cons: "-"

Pros: "I liked everything.....the food, boarding, comfortable, the crew. It was excellent! Will fly them again."
Cons: "The movies were the same so coming back there was nothing to watch."

Pros: "Food"
Cons: "The seats were too small. No room at all!! Could not rest bcause the passenger behind me was kicking the seat the whole trip. Very very disappointed We also paid money to reserve our seats but then checking in they gave us other seats. This is not how you do business."

Pros: "Excellent flight staff and better than average airplane food."
Cons: "If one is over child height and the uncaring person in front of you slams their seat into full recline, one will be miserable on steroids. Swiss Air will not correct the small free space capacity (both pitch and width) most assuredly. Thus, I now fully appreciate why fellow travelers embrace airplane knee protectors. "Don't leave home without them," especially on Swiss Air (emphasis added) !"

Cons: "Headsets did not work"

Cons: "An hour late, not Swiss fault but Captain continued to broadcast 5-10 minute delays. Just say it's going to be an hour, then we can all turn our phones back on and go to the lavatory."

Cons: "The service was terrible.. I asked fora napkin and the stewardess got mad at me. Dinner wasn't good and the breakfast was horrible. Everything cramped in a little box. One cup of coffee with one sugar and one cream. Seats were very tight,no room to move. I have always used Swiss but this was such a bad experience, I will reconsider for next time. I think I paid too much Money for what I got! Heidi M Krakoski"

Pros: "Entertainment was great. Staff and food was good as well"
Cons: "No room for legs"

Pros: "Everything was great while aboard!"
Cons: "I wished to upgrade to business for aditonal $1000 which resulted in a 15 wait . There was only one person allowed to do that and she was obviously owerwhalmed. I got a smile out of her eventually but the whole process seemed wrong considering the amount of money i spent on that ticket:( Wish whomever I got to first at the counter were able to make the change and spare me the walking around and waiting."

Pros: "Service-first class! The hosts did their best to keep me comfortable after my operation. My TV system did not work at all and there was no sound. This was not addressed. The directions were not clear on the control machine. It did not say to keep pressing start after each activity The flight was ice cold during the entire journey. I was told that if the pilot put on a little heat the others would complain."
Cons: "Food was the worst I've had on a European flight. I ordered special food that had n0 preservatives because of my stomach ailment. I got Molly's special pre packed horrible food all through the flight filled with preservatives and prepackaged. I therefore didn't eat anything. They kept giving me kosher food on top of it . That was worse. I did not order kosher food! So on my entire flight, I ate nothing. The hostess finally found a left over but it was horrible as well. A tiny salad with plain head lettuce, not like the Lufthasa food. This continued into breakfast. Molly food was unhealthy and inedible. I ate one piece of packaged cheese for the entire journey."

Pros: "I request tow time for Hindu vegi 1st when I booked and 2nd one day befor my departure with costumer service and they confirm because last tme i flue in outher airline and i had same problem and i hard good things about Swiss air but I was very unhappy and dicipoint in my flight they told me they didn't have eany information for my special .request For my bussness i fly two times a year to India next time lam not suor I will fly with Swiss air"

Pros: "The food and the service"

Cons: "On 4/23/2016 I missed connecting flight from Zurich to Zagreb because Miami - Zirich flight delay and horribly slow security in Zurich. To make the issue worse "somebody" (???) automatically deleted ny return ticket portion."

Pros: "Everything. All about my flight was great. Thank you."

Pros: "Crew service"
Cons: "Few seats in boarding area"

Cons: "Boarding was slightly confusing. Calling groups to board was not so organized"

Cons: "my flight was canceled in the last minute,it transferred true turkey where i didn't want to go to for security reasons and landing time issues, i had a chance to buy that ticket for cheaper and get there on time to the turkey airway flight and not come 10 hours early and land at a time i'm expecting I expect compensation for both the price ticket difference as well as for my time wasted, or I will not consider using your airline in the future."

Pros: "Everything from the lady in the counter to the Flight attendant, everything is meticulously thought, even the chocolate in the end :)"

Pros: "Nothing"
Cons: "Flight cancelled. Two agents at the gate were not enough to handle 300 passengers. Total lack of compassion and poor comunications. Ended up calling Swiss reservation line and after 90 minutes on the phone was confirmed on LH. Spent 12 hours in munich, to arrive in TLV and realize that despite the assurances the luggage did not arrive leaving us with no cloths"

Pros: "Very professional service throughout this international flight. Flight attendants were friendly and helpful."

Pros: "I like the fact that we had options for the selection of meals. Wish there was more varieties. And also wish there was wifi."
Cons: "Didn't like the fact that no wifi was available. Also how narrow the seating arrangement is in Economy."

Pros: "Nice entertainment options, great Chardonnay. Best I've had in flight."

Pros: "Entertainment"
Cons: "The tv set stopped working 45 min before landing."

Pros: "Leg room was not bad at all . I'm not tall but I don't feel cramped."

Cons: "I'm tall and I hace no problems because there is a lot of space between files"

Cons: "Entertaiment debe mejorar"

Pros: "On time boarding"
Cons: "My bag got broken; one of the wheels was completely snatched. Now it is useless after its second use and they will only recognize near 30% of the price: so in this trip I’m loosing $100.00"

Pros: "Rude people"
Cons: "More heart felt people"

Cons: "Na"

Pros: "The seat was very comfortable"

Pros: "El entretenimiento"
Cons: "La actitud de algunas azafatas"

Pros: "Crew was courteous,helpful."
Cons: "Food."

Pros: "The process to board is in disorder. I feel It is possible to do better the next time."
Cons: "For me when you do the Check in process and you choose your sits, they have to respect your selection all the time."

Pros: "The crew, and the service was great!"
Cons: "Our seats were in front of an exit aisle so we were not able to recline the seats. The people in front of us were able to, so we were very cramped! Had barely any room and had to sit upright the entire flight."

Pros: "Entertainment system, boarding"
Cons: "Bogotá Avianca baggage handling. It took 45 minutes to get the bags"

Cons: "Very good experience with Avianca"

Cons: "My screen wasn’t working."

Pros: "Nothing"
Cons: "The fight got delay. They made me loose my connection and then made me wait 9 hour at the airport just to make a change on my schedule. The people from the Avianca counter in Miami is the worst. Also, when I arrive to Lima, got my luggage an one of them was terrible broken with the things that were inside. Will never use AVIANCA in my life!"

Pros: "On time"
Cons: "They left all my bags in Miami, i dont know when im going to get them, this is not aceptable"

Pros: "On time.. great crew and service.. very good flight"
Cons: "Not too much leg room.. food was just ok..kind of rough"

Cons: "Un vuelo donde lo bajan a hacer 2 veces migración , aviones incomodos y pésimo servicio abordo"

Cons: "4 hours delay"

Pros: "Very timely deoarture"
Cons: "Special meal I requested did not arrive, I was offered peanuts and stale pretzels instead. My onboard entertainment did not work. It did not appear that anyone’s did"

Pros: "Meals are good. The best: 2 baggages"
Cons: "Entertainment: few movies available for kids No plug to charge electronic devices."

Cons: "N/a"

Cons: "Al good"

Pros: "Excelente servicio nada"

Pros: "Excellent"

Pros: "ejaron mi maleta y se pudrio todos los alimentos como quesos prossuto"

Pros: "faltando una semana antes del viaje la aerolinea me envio un correo electronico diciendo q mi vuelo habia sido cancelado., que tendria q salir un dia antes o esperar en otro pais no mi final destino por mas de un dia.,.. es inconsebible q suceda esto., compre mi ticket por adelantado desde septiembre y me encuentro a dias de viajar con esto., que irresponsabilidad de esta aerolinea., despues de llamar por mas de 5 veces con 5 diferente personas... por fin llegamos a un acuerdo de cuando me podria ir... el dia original era 18 de diciembre estoy programado para viajar el 23 y con la persona q hable mi itinerario es Mia-SanSanvador-Tegus... en el WEB dice MIA-Nicaragua-San Salvador - Tegus... voy a recorrer practicamente toda centro america para llegar a mi desdtino final... nose a quien echarle la culpa... a KAYAK"

Cons: "we were delayed but it took a long time for information and monitor kept saying on time"

Pros: "Comfortable chairs great staff"

Pros: "Everything"

Pros: "Due to hurricane"

Pros: "Nothing"
Cons: "I never got to my destination on the date I want it"

Pros: "They were very helpful and friendly. At the gate they changed our seats to something more comfortable, without us asking. Boarding went smoothly and efficiently."

Pros: "All"
Cons: "Nothing"

Cons: "cushion seats where uncomfortable"

Cons: "The cramped seats."

Pros: "I like the seat comfort and viewing screens on the seat in front of the passengers which allows for the long trip overseas to pass more easily without appearing to be as long as the trip actually takes."

Pros: "Delays and lies that end by making me still not been able to arrive in Rio. I am in Bogota and all my professional meetings are gone."
Cons: "The whole experience was bad. Avianca is the worst company in the world! And I am a diamond customer in their loyalty program so you can imagine the rest..."

Pros: "NADA"
Cons: "Me perdieron DOS maletas!!!!!!"

Pros: "Attention and servicio"
Cons: "No Complaints."

Pros: "Fantastic"

Pros: "Left on time. Arrived 10 minutes early. Boarding was efficient."

Pros: "Todo"

Pros: "It's was nothing extraordinary"
Cons: "Not individual TV"

Cons: "we still havent take. iff"

Cons: "There wasn't blankets for all the passengers so I was freezing just because."

Cons: "My seat did not recline"

Pros: "Everything."
Cons: "Turbulence."

Pros: "Avianca an excelente company"

Pros: "I had heard about limited food options during covid flights but everything was tasty and generous. I always appreciate it when my initial flight books my check-in to my final stop and gives me all my boarding passes at once and Delta did just that. They were also really good at communicating updates like changes to the gate."
Cons: "People should just be prepared to be asked more questions than usual. It can definitely make you feel nervous but just remember that the new covid restrictions are stressful for flight staff just as much as they are stressful for you. Be cooperative and honest and you shouldn't have any problems."

Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"

Pros: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Cons: "The trip was great"

Pros: "The crew very professional. My flight was on time."

Cons: "We arrived around 39 minutes early and the whole process was very smooth"

Pros: "Super friendly and helpful with connections."
Cons: "The music on the plane was a bit much. Lol"

Pros: "Flight was on time and crew helped find a place for my violin. Even though I was early to the gate, they also helped me update my seat before the new flight crew arrived."

Pros: "Crew was attentive and accommodating."
Cons: "Gates switched 3 times and all bags had to be checked because of a small aging plane."

Pros: "Calm and safe, just like I like it."

Pros: "Short lines"
Cons: "Seating arrangements"

Cons: "The carrots were hard and the bread was cold."

Pros: "Comfortable plane due to few passengers"
Cons: "7 hour delay after flight postponed."

Cons: "I would ask that the gate does not share in detail reason for delay in seat assignment is related to getting a family sitting together when the basic rules should apply unilaterally."

Pros: "Got to my destination without any issues"
Cons: "Seats/seating area are too small, and I'm not a big person."

Pros: "No"
Cons: "The flight was delayed almost 6 hours, the crew was rude and the “comfort +” seats had very little leg room ."

Pros: "All good."
Cons: "Price"

Pros: "The flight was on time, the crew was pleasant and looked like they enjoyed working in the air."
Cons: "Our second time on a 787 Dreamliner across the Atlantic as about the same as the the first. The seat pitch is very tight so when a passenger reclines into the next row the seatback nearly touches your face. The Dreamliner seats seem to be very hard and it's difficult to get comfortable."

Cons: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."

Cons: "It was late"

Pros: "Good snack selection. Crew was personable."

Cons: "Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows."

Pros: "Crew was nice and welcoming"
Cons: "Well, if our plane had been leaving on time it would've been superb."

Cons: "Notify the delay quickly"

Pros: "Helpful"
Cons: "More print media to read on"

Pros: "Crew was great."
Cons: "Couldn’t hear/understand the pilot"

Pros: "Flight attendant in first class was amazing."

Pros: "Jeff was our flight attendant in first class. He is an excellent flight attendant. He has an amazing attitude and his manner made us feel as if we had been friends with him for years."
Cons: "Passengers who pay retail for first class on domestic flights should get access to the Delta lounges even without the AE card. Other airlines do this, and we have come to expect it."

Pros: "The boarding was fast and very well handled."

Pros: "N/A"
Cons: "Chinese Eastern did not try to help and solve my problem."

Pros: "There was a bit of a mixup in boarding the plane but otherwise the flight was good. There was no entertainment system on this short flight. The flight attendants were very pleasant & efficient. They only served snacks on this short flight but were very good at ensuring everyone had at least one or more beverages. The premium seats were very comfortable ."

Pros: "Short flight"
Cons: "Flight attendant was not willing to go above and beyond as he stated he would. My husband asked for a coke and the flight attendant told him he could only get water."

Pros: "It was a smooth boarding, flight and exit out of the plane."

Pros: "Snacks, cleanliness and crew"
Cons: "N/A"

Cons: "From the begging they changed the flights for something totally different. It was a 14 hour trip. Awful"

Pros: "Nothing"
Cons: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"

Pros: "I was given a complimentary upgrade."

Pros: "The crew and pilot were absolutely amazing."
Cons: "This is my 3rd delta flight in a row that has been delayed. I understand these things happen, just extremely frustrating."

Cons: "It takes time and worries to find the air train and Aeroflot registration."

Pros: "My flight was great. Boarding was easy and the seats were comfortable."

Pros: "I needed to run real fast to the connection flight and gladly got there on time."

Pros: "The service was amazing , the staff was honestly friendly and nice"

Pros: "Very friendly and professional gate agent and flight attendant"

Cons: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"

Pros: "Nothing"
Cons: "Cancelled my flight because I lost one of the arms"

Cons: "Layover"

Pros: "N/A"
Cons: "2.5 hour delay for no apparent reason at first (supposed mechanical issues with plane) and then waited on plane at gate for a missing pilot who never got picked up from his airport and got stuck in Chicago traffic trying to get to O'Hare. Eventually had to take pilot from another flight before leaving at 8:45 when flight was scheduled for 6:00am."

Cons: "Had a death in the family and no one would help me get back home"

Pros: "Seats were comfortable. Snacks!!! Nice flight crew."
Cons: "I liked everything."

Pros: "The movie I watched was pleasant, although I had trouble hearing it because of the situation described below."
Cons: "There was a family seated behind us with several crying, loud children. We were miserable. Even my headphones with a Mozart sonata cranked up to loud did little to mask the noise. Probably not Dela'a fault, but the crew did nothing to mitigate the problem."

Cons: "I am a 5'3" 125# woman who, unfortunately, had a middle seat assignment. The passenger to my right, on the aisle, weighed approximately 375# and took up 1/3 of my seat. The arm was not able to go down comfortably, and when it did it was not usable . The passenger on my left, window seat, was probably 6'7" and had to sit with a man spread in order to fit. I could not move and was extremely uncomfortable. The plane was overbooked so I was unable to move. Therefore, worst flight ever. Plus, I paid for a full seat and was only able to occupy half of it."

Pros: "Everything but not the food"
Cons: "Food was horrible"

Cons: "This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service."

Pros: "The crew was Ok except at the beginning when they could help more inside the plane with finding the seating."
Cons: "I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed."

Cons: "The food"

Pros: "Super confortable"
Cons: "Ok"

Pros: "More space for the kids!!"

Pros: "Smooth. No turbulence. On time."

Cons: "All good"

Cons: "Boarding by rows would avoid people rushing to line up ahead of time."

Pros: "Crew was helpful, food was good"
Cons: "Seating could have been better"

Pros: "All except bfast"
Cons: "Bfast"

Pros: "The flight attendants were friendly. The seats were new. The movie selection was good."
Cons: "The scrambled eggs for breakfast appeared to be powered eggs, or overcooked eggs. The storage bins for the luggage were very small for the middle seats (aircraft was an Airbus A330-200). After several hours of flying, there was trash in the aisles and on the toilet floor. The toilets were dirty and not cleaned. Finally, the toilets ran out of paper towels and tissues with 3 hours to go in the flight, and they were never refilled. The flight attendants put a roll of toilet paper next the sink to use for your hands."

Pros: "We were traveling from IAH gto FRA with two dogs. One in a crate and one in a small carry on dog bag. Lufthansa handled the process very well. They expected us at the airport, helped us through the entire checkin with a smile, helpful information and care. They brought us and our dog to TSA and after boarding confirmed that our dog had been loaded and safely taken care of. The cabin crew also checked on us and our in cabin dog. I don't know any other airline that makes traveling with a dog so easy and pleasant."

Pros: "Very nice crew"
Cons: "Legroom"

Pros: "Very good flight and crew."
Cons: "It was a good flight."

Pros: "The crew was incredibly kind and welcoming! And it wasn't a packed flight which made it much more comfortable."
Cons: "No entertainment"

Pros: "Plane was clean and a little more roomy than most long distance flights."
Cons: "Entertainment system in my row didn't work correctly. Flight delayed due to weather. On board announcements said Lufthansa would rebook passengers with connecting flights and tell us arrangements as soon as we landed. No sign of Lufthansa reps at arrival gate area and zero directions on where to go. Had to walk miles through Frankfurt airport , go through immigration and security again without any direction one where to find Lufthansa and when finally found Lufthansa service counter it was understaffed with long lines and confusion. By time we learned rebooking, we almost missed rebooked connections. So much for German organizing and efficiency."

Pros: "Our cabin service was superb Our seats were wonderful"
Cons: "Nothing it was perfect"

Pros: "Service, food, efficiency of staff and departure and arrival"
Cons: "All was better than expected."

Pros: "Everything in order and on time."
Cons: "N/A"

Pros: "Airplane was clean and comfortable for economy class."
Cons: "Because I felt sick I would probably prefer to pay a little more and upgrade to a better seat if the option was available."

Cons: "professionalist from the whole crew"

Pros: "The boarding was fast and effective"
Cons: "The plane arrived late and I had to rush through Munich airport to make the connection. But the luggage arrived with me."

Pros: "Clean plane. Friendly staff"
Cons: "Worst selection of movies."

Pros: "Always professional in every detail Great food Great customer service"
Cons: "The variety of drinks"

Cons: "no screen for movies getting all aboard without dividing into sitting numbers."

Pros: "Courtesy"

Pros: "Very good travel , good airplain , and good kosher food"

Pros: "In time on arrival with a good chance to catch the next flight"
Cons: "Did not get the food of my choice. The system was blocked for early check in."

Pros: "The seating went very efficiently and fast. All the flight attendants were extremely friendly. Food was great and there were plenty of movies for adults and kids. Would chose Lufthansa again"
Cons: "I was in economy class and the lady in front of me put the seat back. My knees hit the seat the whole flight and I am not that tall 5.6."

Pros: "I was rebooked on another flight earlier."
Cons: "Nobody bother to call me or email me. No Lufthansa or kayak . I called Lufthansa and have them rebooked my flight. And they were wonderful."

Pros: "No surprises Plenty of leg space for economy Good food"
Cons: "Nothing"

Pros: "See comments above."

Pros: "Service, flight, everything was flawless. Departure and arrival ahead of time. Great staff. Congratulations to Lufthansa. Keep it up."
Cons: "I liked everything."

Pros: "My highlight for the travel was the AMAZING flight attendant named JENS. He is a bright soul. Positive, sharp, witty, and humorous. Just what I needed on a 8 hour flight over the Atlantic."

Pros: "A380 flies smoothie."
Cons: "Drop Off bagage at MIA airport. I did online check-in..but, the line for DropOFF so long and only ONE person attending..i suggest improve desk services..."

Pros: "Super staff!"

Pros: "On time rout"

Cons: "The flight was a replacement for a cancelled flight. In addition to this, it was delayed. The flight attendants did not compensate for our inconvenience and were not very friendly or available in general. The incoming flight had been delayed by hours, with boarding and deplaning and a very bad attitude."

Pros: "Nothing"
Cons: "Cancellation"

Pros: "New airplane, very nice and comfortable. Great service. Smooth flight.. 10 hours - no turbulence. :)"
Cons: "They lost Both of my laguages."

Cons: "The flight was canceled"

Cons: "No air vents"

Cons: "They only had two meal options and the ran out of the vegetarian option. There were many people on the flight that didn't get a meal or had to take the meat option when they would have preferred the pasta."

Pros: "Crew was good"
Cons: "Space is horrible on seat 64A economy seating in the 380 is very tight"

Cons: "The AC was set to way too high temperature. Very uncomfortable. Sweaty and smelly Lufthansa style. I asked to adjust the temperature - the flight attendant said she would . Maybe they fixed it next flight. The temperature is set up by sections. All othe sections were ok except the one with the row 79 in it."

Pros: "The Munich airport is awesome. My wait from my connection went smoothly and the complementary coffee was a plus!"
Cons: "It's not about the flight but it was difficult to know how to use the WiFi at the airport in Munich. The sandwich was so-so."

Pros: "Everything! Service, entertaintment, smooth flight"
Cons: "The food could be better. I had the chicken dinner which was not very impressive. And the bread was horrible."

Pros: "The crew was very kindly"
Cons: "The noise of the bathroom doors. Every time that one of the 120 passengers use one bathroom close to my seat I wake up suddenly, because is very hard the impact to close the door and at 2 am was terrible."

Cons: "Costumer service was really BAD crew was really bad I asked one of stuff that get some drink she said ok but when she was saying ok I got that she was not going to bring it anyways couple of time I try to even eye contact and with voice I said excuse me but she didn't care She was keep passing my seat I was really upset and thirsty"

Cons: "The touch screen did not work properly"

Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"

Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Pros: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Cons: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."

Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"

Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."

Pros: "Klm's consistantly high standards in everything they do."
Cons: "Nothing"

Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."

Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."

Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."

Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."

Cons: "I congratulate the KLM crew!"

Pros: "Crew was nice and pleasant"
Cons: "Flight very late"

Cons: "Don’t be late"

Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"

Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."

Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."

Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."

Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Cons: "Larger meals."

Cons: "The flight was cancelled and had to be rerouted on United Airlines."

Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"

Pros: "We got to Amsterdam on time"
Cons: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"

Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"

Pros: "kLM staff was great."

Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."

Pros: "Able to fly direct to ansterdam"
Cons: "Have to lay over on the way back. More expensive than other airlines."

Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"

Pros: "Great service"

Cons: "Food"

Pros: "Good flights. Good prices."

Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."

Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."

Pros: "Good multi media access and content"

Cons: "Two hours delay in the start."

Pros: "Comfort economy well worth the extra."

Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"

Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Nothing."

Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"

Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."

Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"

Pros: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Cons: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."

Pros: "captain was great."