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The seats did not recline. It was impossible to get comfortable enough to sleep any at all, even though it was an overnight flight. It was also the first intercontinental flight I have ever taken which offered no entertainment whatsoever. I really don't understand why TAP used a plane with non-reclining seats for a five-hour overnight flight.

Absoulty nothing

Your lack of verification of someone at your gate compelling my wife to pay in cash instead of accepting the reservation. Uouj could snd should. Have call security And your gate and investigated my claim. You had 3 hours to do so.

Stewardess went out of her way to help me locate misplaced Ipad !

You had to pay for internet....then you don't revive it. When asked for a refund...she acted like she didn't understand. Cater to non English speaking. Did not attempt to talk to us

The entertaiment was fine and the crew were polite

1,The food was bad. I was unable to eat. Simple food would have worked. I chose fish but hardly ate since it tasted bad. Additionally I am allergic to diary products and was not given a chance to express this when purchasing the ticket so I arrived in Rome extremely hungry. I ate at the airport on arrival in Rome, 2, There was no toiletries bag handed out i.e toothpaste and socks to keep us warm. 3. Was surprised that the food was on sale Brussels to Rome. Abidjan to Brussels was free food then mid flight rules changed and the food was on sale on the last leg of the flight.

bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers.

clean

online check in was difficult. flight delay (20-25 minutes) due to mechanical problems

Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.

The entertainment was not great but it was a very short flight.

The breakfast served in the route Abuja to Heathrow was very hot and tasty. The hostesses were great. Good service overall

Nothing

The crews are ok

The seats are not too comfortable

cheap(?)

everything - absolutely no frills

Flight attendants were friendly, but they only had limited resources to work with.

Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best...

The flight on time and comfort

Nothing

Not much turbulent. Smooth.

I did not get the meal of my choice, also as I tried to check in at home, the system did not give me much choices to respond to, instead the system blocked me entirely from early check in and it wasn't enough time to make calls. I think check in should be made available at least 48-72hrs ahead not just 24hrs. Also walking from terminal to terminal in Frankfurt is way too far, it seems about 2miles + of walk.

The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer. I will never fly Air Canada again. I will say once I got through customs there were more professional people who did at least get me a hotel room. Your employee has left a very bad taste in my mouth for Air Canada!

Not much

We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.

Wifi spotty

Great service, good legroom, huge screens for entertainment, and nice Marimekko designed blankets and other items. Overall a very nice experience

prop plane

Plane did not leave on time. We were waiting for 30 minutes for take off and no anoauncement was made. We got nothing in return

Keep working as this and we always travel with you.Thanks

N/A

Very nice service economy privilege, friendly crews, good food, water service at flight start, room around knees, blankets, all very good

the headset plug in needs maintenance. it had to be plugged in and re-positioned several times to get it to work

No delays. Efficient service. Comfortable seats and able to sleep easily.

N/a

Based on the way that I wa treated, I am unable to find anything that I did like.

Unprofessional, lack of manners. Customer service for tap is awful.

We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us

I was so impressed with my whole experience with Swissair on my recent trip from Miami to Malaga, Spain. Very courteous and friendly crew, up to date aircraft and right on time!

packed but acceptable and was timely

passengers werent very considerate but otherwise it ws fine

we were stranded in aberdeen due to flooding and were to miss our connection to vietnam. we were expecting the worst when we called BA but the service representative could not have been more helpful or efficient. she had us booked in the next couple of days all the way to our door. she was positive and we could tell she really cared about our plight.

cramped seats, but that is cattle all over

The flight was on time. The flight crew was amazing. The overall experience was exceptional. I recommend this service to anyone who's traveling.

Everything

Nothing

The food was good, the service was excellent, and we had achance to sleep.

Nothing

I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others.

If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable.

Overall the flight was fine.

My connection in Madrid was bad. I arrived at gate E82 and had to get to A8. Terminals are laid out sequentially and it was quite a walk, with a passport check before the B terminal. Even with an hour and a half layover I had no time to spare going straight there.

The boarding was on time, and quite fast

The seat next to the toilet had no windown. The food was very poor. The crew was no really nice or polite. They lost my laguagge

More legroom than a standard US commuter flight, and food also was better.

Checking a bag took about 45 minutes even though I had already checked in and prepaid for my checked luggage...

Nice crew, food was good. 2.5 hour flight, so entertainment is not valid for this review.

However, the boarding was absolutely atrocious. They had two Dutch attendants dealing with a fully booked Airbus flight. I arrived at 11 AM and did not get to the front of the line until 1 PM. They actually had to take off later, as in, push the flight later, because of their inability to bring someone else to the check-in counter to help with boarding. For the Dutch and their famous understanding of efficiency and staying ahead of the curve, this was both frustrating and not understandable. Not really TAP's fault...