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the room was great
Great location, On site parking with undercover if required,Great room rate for new year's eve Curtains in room were badly in need of attention. Gaming room was closed New Years Day. Power point for kettle was very inaccessible.
walking distance to resturants and hotel downstairs
the noise of air condition is loud
It was located in aconvenient location for me Good quality Charges for drinking water !!
It was ideally suited next to Rosehill racecourse where my event was held, the room I had featured the most comfortable bed I have ever slept in staying at a hotel (and I travel a lot). Restaurant could have a little more variety on the menu.
Spa facilities, location, cleanliness. room service, we ordered nachos and they didnt even put sour cream or anything on them. plus we were getting prank (?) calls at 1am saying we werent in the system..
friendly staff,clean room,prompt room service.also close to the rosehill racecourse,which was our main reason for staying. the breakfast choice,even if you just wanted toast for example,still had to pay for whole breakfast,ie $25.00 so their was no choice if you just wanted coffee and toast for example and room service was the same price,so that was disappointing.
Location & services
We had a wonderful time. The staff were wonderful, the food was great and the bed was the most comfortable ever
Breakfast was good I liked the pillow that I had, I have always had to take my own but had forgotten to take it.
Central location and excellent parking. Staff were helpful but there needed to be more front desk staff. Fittings in bedroom e.g. curtains, were very tired and showing signs of age.Similarly, the bathroom had mould in the grouting - not attractive.
Service at the restaurant was good when we had dinner after 9pm on night of arrival. ?
Hotel staff were friendly and approachable. It was easy to find the hotel and parking available close by. Only five minutes to Trains and major shopping. Facilities clean.
It is comfortable, quiet, well located, clean and the staff were helpful, so I had a good night's sleep. no comment
Excellent for family stays very well equipped kitchen ensuite equipped with washer and dryer, Everything you need for family stay with kids.
Good value for money for a family. Airconditioner not efficient.
could not fault it. Was absolute luxury and the staff were lovely. The rooms are 5 star, incuded dishwasher & washing machine. Nice heated pool and spa none. Would definetely stay there again.
The apartments are an average size, the bed was comfortable. Unfortunately the main road noise can be a little annoying, and the blackout curtains needed attention in my room. I was also unaware that the room was un-serviced during my 3 night stay, which was disappointing given the room rate was just over $200 per night.
it was close to my office
well the in house parking and the front desk service were great the bed was hard and all night i was scratching from bed mites i informed the front desk when checked out.
The location of the hotel. The staff were rude and incompetant.
The location in the heart of Parramatta was fantastic. The restaurant in the hotel was excellent and there are so many restaurants close by. I parked the car at the hotel and walked everywhere.
I like it with everything. The best I can't say anything because I didin't come across with any problem
The convenience, in the centre of town, walking distance to theatre, shops and restaurants nothing
1. The staff, particularly those at the Reception desk, were always helpful, friendly, courteous and professional. 2. It is a well-run hotel, with happy staff. 3. Good food served in the restaurant and room service. 1. The lack of lift access from the Reception lobby to the rooms in the same wing. 2. There was a major discrepancy between the superior suite I had booked through booking.com and the standard room which the hotel had in their record of my booking. I was happy with the way the staff resolved this problem. I have drawn this to the attention of the Manager - you must not allow this sort of misrepresentation to continue!
As we were staying a few days it was great to have a suite as more like a home away from home. Staff were very friendly and helpful.
The pool was great had it all to myself which was even better for laps. the room was comfortable and clean and they changed all the towels for the next day great service.
The facilities where great - the receptionist at check in was not very friendly spoke to everybody but did not acknowledge me untill she handed the key, you can't get room service if you happen to forget to leave your breakfast menu at your front door and we booked the Superior Suite for our anniversary but felt like or in comparison to Hiloday Inn rooms this one is a Standard room.
very nice beautiful gardens not enough parking for hotel guests when functions are on
I thought the room was clean, tidy and pretty well set out, I thought being at the front of the building I would get noise from passing traffic or late night revellers from the Castle Tavern but to my surprise it was extremely quiet so top marks there. A small thing really but I didn't like the sofa it was too small and very uncomfortable when trying to watch TV.
Very relaxed environment no