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(Round-trip)
Airports
Origin
New York
$1052
only
$1052
Seattle
$977
only
$977
Honolulu
$403
only
$403
Los Angeles
$627
only
$627
Houston
$1000
only
$1000
Boston
$889
only
$889
Destination
Sydney
$403
only
$403
Wed, May 30
HNL
SYD
10h 20m
Tue, Jun 12
SYD
HNL
9h 35m
Trip: 14 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 130 reviews
Overall
6.1
Boarding
6.4
Comfort
6.0
Crew
6.7
Entertainment
5.0
Food
5.1
HNL
SYD
Mediocre 2.0

Nice customer service at check-in to help with our bags.

Was not well-informed about the excessive baggage fees at the time of purchase. You have to pay for everything on the flight - food, drinks, entertainment.

HNL
SYD
Good 7.6

Pretty comfortable, good entertainment.

Staff could have been friendlier. I asked for a cup of water and the flight attendant seemed annoyed that I interrupted her. I waited almost ten minutes for my 3/4 filled cup.

HNL
SYD
Okay 5.3

The planes were clean.

When we purchasing tickets through Kayak we were not informed that we would have to pay $25 per kilogram on our checked bags. These bags are normally roller wheel carry-ons, but we were not allowed to carry them on. The cost was $640! We were told only when we got to the counter (there are no electronic tickets or electronic check in.) we received a 'discount' and had to pay $360. The jet star agent admitted that she gets multiple complaints DAILY about these fees. Jet Star scams its customers. The reviews are poor precisely because of this. Avoid this airline.

HNL
SYD
Good 6.5

Flight itself was OK. No free warm drinks a bit pissing off.

Our luggage was not properly transferred in Sydney and then the recovery action was very slow and as if nobody cared.

HNL
SYD
Okay 5.6

I liked the atmosphere and safety

The food isn't that good

Thu, Mar 29
LAX
SYD
37h 35m
Thu, Apr 5
SYD
LAX
40h 35m
Trip: 8 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 4595 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
BKK
PVG
Excellent 9.0

The staff are very efficient and professional. The food was much better than I expected. We were given pillows and blankets . Bathrooms were clean .

The only issue with CEA was checking in and boarding. It was brutal coming out of Bangkok. I’m not sure if this is the fault of CEA or Bangkok Airport.

CTU
PVG
Mediocre 2.0

This ridiculous airline and it's rude, obnoxious staff in Chengdu made a mockery of my friend and I (two 21 year old American girls traveling alone). We had booked round trip tickets back in October 2017 that included a 1 hour layover in Chengdu first, then a 7 hour layover in Shanghai on our way to Bangkok for a trip in Thailand. That was fine with us. Then all of a sudden it changed to a 6 hour layover in Chengdu then an 18 HOUR layover in Shanghai. We decided to deal with it and get a hotel room in Shanghai, no big deal. After a great trip in Thailand and leaving fine from Bangkok to our first layover in Chengdu, that is where the nightmare started. First off, going through Chengdu customs, I don't know if it is because Americans do not travel through there a lot, but the officers pulled us aside and were passing around our American passports around their staff, taking pictures of them with Iphones before handing us "in-transit" paperwork to fill out. As weird as that was, no one really seemed to speak english and we just wanted to get away from them and get through. When we went to the check in counter, they handed me a boarding pass for our flight at 1:50 that afternoon, but then proceeded to tell my friend that she wasn't on a flight until the next morning at 7 am out of Chengdu and our original connecting flight out of Shanghai at 11:50 the next morning was now at 8 pm for her. What could have been simply fixed like it WAS after calling priceline and our travel agent, the staff at the ticket counter and a representative over the phone made our lives living hell. They barely spoke english and the ones that did were very rude to us, saying that they couldn't help us and put us on the phone with China Eastern. FOR AN HOUR AND A HALF we were on the phone with a representative who was talking us in circles, telling us that there were no available seats on the 1:50 and that he could get her on the next 3:45 out of Chengdu, then put us on hold to come back and say he couldn't only change 1 domestic flight in China, but would have to cancel her flight to NY. When offering to pay to just DO IT and get out of china, he said that if he were to cancel it and take our credit card info, it "may or may not go through" and if it didn't she would be stuck with no flights. When asked how that made any sense, he proceeds to say" Because miss, our system sucks," and other rude things like "Why can't you just keep your flight and meet your friend in NY." then him along with a rude ticket counter guy say that he could help us if we took 5,000 yuan out of the bank and paid them cash. TRYING TO SCAM US. After all this drama a simple call to priceline was able to fix the problem no payment involved, and there WERE available seats on all the flights and a domestic flight could be changed. LYING, SCAMMING, RUDE, individuals. Definitely worth a little more money to take any other airline BUT THIS ONE.

PVG
YVR
Mediocre 2.0

Every time the flight was late

PVG
YYZ
Excellent 9.3

The staff Food and drinks Smooth flight

Checking in

PVG
DEL
Excellent 8.0

Timely departure/arrival, comfortable flight, helpful crew

Food menu selection

Mon, Aug 27
LAX
SYD
39h 35m
Tue, Oct 23
SYD
LAX
26h 35m
Trip: 58 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4292 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
LAX
CAN
Mediocre 3.3

2 hour delay caused issues with connecting flights and baggage didn’t make it with me to final destination. Seats were small and the window seat was so far from the window that you could not lean against it

BKK
CAN
Good 7.6

For such a classy airline, they have terrible coffee and tea

CAN
LAX
Okay 5.3

Crewmen at the luggage/bags scanning were very rude. Our flight from Manila to Guangzhou was delayed by an hour or so. With all the pressure we were already experiencing and rushing to get to our connecting flight, here comes these crewmen in charge of scanning our bags we're all shouting at us to rush. The delay was not the passengers fault.

CAN
DPS
Okay 5.6

Extra leg room in emergency exit row They actually played a movie that was in English. Not the first time I have flown China Southern, but the first time I had air control above. This is something I feel makes flight a bit more comfortable.

Food is terrible. They ran out of wine during first beverage service. Exit row passengers are not permitted to keep items under seat. Flight was delayed at take off and perhaps in route because we were over an hour off of schedule. Aircraft always had a line for the bathroom, two is not enough for amount of people and duration of flight. I do not know if there was bathroom in front, it was sectioned off.

CAN
HAK
Excellent 10.0

Fast plane

Thu, Mar 8
HNL
SYD
10h 20m
Sat, Mar 17
SYD
HNL
9h 55m
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Jun 5
HNL
SYD
10h 20m
Wed, Jun 13
SYD
HNL
9h 35m
Trip: 9 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 130 reviews
Overall
6.1
Boarding
6.4
Comfort
6.0
Crew
6.7
Entertainment
5.0
Food
5.1
HNL
SYD
Okay 5.6

I liked the atmosphere and safety

The food isn't that good

HNL
SYD
Good 6.5

Flight itself was OK. No free warm drinks a bit pissing off.

Our luggage was not properly transferred in Sydney and then the recovery action was very slow and as if nobody cared.

HNL
SYD
Okay 4.6

Everything a-la-carte, even tea and coffee. Book the baggage, seat and food package when you make initial booking. Did not see flight attendants come around to offer water, if they did, I did not notice.

HNL
SYD
Mediocre 3.3

I liked the entertainment that's it lol

Didn't like the delayed flight at all which had us literally running for our connecting flight which meant we didn't have time to eat after a 10 hour flight which had the most horrible food and menu I've ever seen so I literally starved for a whole day thanks to jetstars horrible menu and also did not get my luggage till 2 days later worst experience I've ever had not happy to pay $1200 and starve #worst experience ever!!!!

HNL
SYD
Good 6.0

The staff was very nice and attentive

There was nothing edible on the plane. The only thing on the menu that looked good was sold out. Thought I had one check in and I paid for an additional 30 kg. Got charged a huge fee to check my bag. Was really disappointed.

Wed, Aug 8
LAX
SYD
28h 55m
Tue, Aug 28
SYD
LAX
16h 45m
Trip: 21 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 712 reviews
Overall
7.7
Boarding
7.8
Comfort
7.4
Crew
8.2
Entertainment
7.6
Food
7.1
NAN
LAX
Excellent 10.0

Love Fiji Airways coz the attendants are always smiling and happy! Prompt service and Captain Das made the take off and landing very smooth! Excellent trip! Thank you!

LAX
NAN
Excellent 10.0

Great food and service

Should have completely flat beds

NAN
LAX
Excellent 8.3

They was a great selection but many seemed old and B-grade.

SYD
NAN
Mediocre 2.3

Most people who work for the airline are kind.

The quality isn’t there... vegetarian meal was the same on both flights and beyond below par. Planes seem to be pretty past there prime in the 4 flights I have been on. Check in process is a nightmare without any automated options that backs everything up. When I arrived in Los Angeles and found that two zippers had been torn from my bag and one pocket open, the baggage staff scoffed at my claim and told me to go speak to a third party that handles baggage claims... I’ll just steer clear next time.

HNL
NAN
Mediocre 2.0

The price was good...initially.

My Fiji flights between Honolulu and Auckland were cancelled so they rebooked me on Jetstar and New Zealand Airways Apparently the international date line was not taken into account and I arrived in Sydney hours after my connecting flight to Auckland had already left! I talked to 7 different people in all corners of Sydney airport and no one knew what to do with me. My attempts to call Fiji Airways from my cell phone and then a landline at the airport didn't go through so I ended up messaging a friend in the States and she was able to call and get me booked on a NZ Air flight to Auckland that left the next morning. Both Jetstar and NZ Air gave me different information on what paperwork I needed and what my baggage and carry-on allowance was, which was frustrating. I finally arrived in Auckland 26 hours later than scheduled. I understand the cyclone cancelling the Fiji flights but the rescheduling error caused some significant expenses and a great deal of hassle.

Sat, Apr 7
BOS
SYD
48h 25m
Sat, Apr 14
SYD
BOS
43h 35m
Trip: 8 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 1159 reviews
Overall
7.9
Boarding
7.8
Comfort
7.9
Crew
8.3
Entertainment
7.8
Food
7.7
PEK
ORD
Excellent 8.3

The most attentive and caring staff, the snacks set up at the back of the plane, clean, comfortable planes, amazing food. Would always choose over US carriers

The in-flight entertainment set up is lacking. On a 13 hour flight on which your cellphone is banned even in flight mode that’s a big deal

SYX
PEK
Excellent 8.6

I had about 30 minutes to change planes in Beijing cause of the flight delay (still had to switch terminals, check in and go through the border). I was met by an airline representative near the plane with a special bus and accompanied through all the bureaucracy very quickly. Excellent airline staff.

the flight was delayed for 1.5 hours and no staff in Sanya domestic terminal could speak English

CAN
PEK
Excellent 9.0

The crew is very attentive and kind.

Crowded, small space.

PEK
CAN
Excellent 9.6

Not a crowded flight so had an extra seat. That was really nice.

It was all fine.

SEA
PEK
Excellent 9.3

Nice movie selection of movies.

Nothing.

Thu, Jun 28
HNL
SYD
10h 20m
Thu, Jul 19
SYD
HNL
9h 35m
Trip: 22 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 130 reviews
Overall
6.1
Boarding
6.4
Comfort
6.0
Crew
6.7
Entertainment
5.0
Food
5.1
HNL
SYD
Good 6.6

Plane was on time.

Food was mediocre and overpriced. They should review foot exercises on long flights. They should also offer free water.

HNL
SYD
Mediocre 2.0

Nice customer service at check-in to help with our bags.

Was not well-informed about the excessive baggage fees at the time of purchase. You have to pay for everything on the flight - food, drinks, entertainment.

HNL
SYD
Mediocre 3.3

I liked the entertainment that's it lol

Didn't like the delayed flight at all which had us literally running for our connecting flight which meant we didn't have time to eat after a 10 hour flight which had the most horrible food and menu I've ever seen so I literally starved for a whole day thanks to jetstars horrible menu and also did not get my luggage till 2 days later worst experience I've ever had not happy to pay $1200 and starve #worst experience ever!!!!

HNL
SYD
Okay 5.3

The planes were clean.

When we purchasing tickets through Kayak we were not informed that we would have to pay $25 per kilogram on our checked bags. These bags are normally roller wheel carry-ons, but we were not allowed to carry them on. The cost was $640! We were told only when we got to the counter (there are no electronic tickets or electronic check in.) we received a 'discount' and had to pay $360. The jet star agent admitted that she gets multiple complaints DAILY about these fees. Jet Star scams its customers. The reviews are poor precisely because of this. Avoid this airline.

HNL
SYD
Excellent 10.0

The lady at check in counter was efficient and friendly. Has free movies in-flight.

LiMited hot food items

Wed, Jun 27
LAX
SYD
15h 00m
Thu, Jul 12
SYD
LAX
13h 45m
Trip: 16 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 112 reviews
Overall
8.1
Boarding
8.2
Comfort
7.7
Crew
8.5
Entertainment
7.9
Food
7.6
LAX
SYD
Good 6.0

The flight crew allows you to sleep the majority of the flight.

Plane was dated. No outlets at seats so I couldn’t plug in my CPAP machine. Seats crowded compared to other international airlines.

LAX
SYD
Good 7.6

Headphone jack on the 747 was faulty.

LAX
SYD
Mediocre 3.3

Flight from LAX was delayed 2 hours so I've missed my flight to Auckland. I'm still in Sydney.....a debacle!

LAX
SYD
Mediocre 2.6

Cabin crew was ok.

Ground staff was terrible. Boarding took forever. Plane was dirty. Blanket had stains on them. Overall, just disgusting. I was afraid to touch anything on the plane. I took photos to document.

LAX
SYD
Okay 4.6

The Pilot

Flight was delayed by 2 hours. Had to get off the plane to get a visa. Delayed even more when we arrived in Australia. Didn’t have a gate ready when we landed. Lost my luggage in a flight to Brisbane.

Mon, Feb 26
LAX
SYD
14h 55m
Mon, Mar 5
SYD
LAX
13h 55m
Trip: 8 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 87 reviews
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
7.3
Food
7.2
LAX
SYD
Excellent 10.0

I wish I could give food 6 stars! Best airline food ever! They partner with delta for USA domestic flights, if outshine delta in every way!

I spilled water on myself, but that was my fault. Ha!

LAX
SYD
Excellent 8.3

It got me and my baggage there without a problem.

Once again too many gates in one corner all boarding at once. I was wise to it this time.

LAX
SYD
Excellent 10.0

I love the professionalism of the airline. The food was great for airplane food. It was served hot and the selections were good. The entertainment options were wonderful and the system was user friendly.

LAX
SYD
Mediocre 3.3

Flight canceled after luggage gone spent bight hotel arrive later than they said next day and missed connecting

In Sydney spent another night in hotel missed fathers 87th birthday. Promised no fees to change return ticket told it was in file and to just call the was no record of that promise when I called overall horrible experience

LAX
SYD
Good 7.6

Economy X was definitely worth the minimal cost to upgrade. I loved more leg room (which used to be a "normal" economy size), upgraded noise-cancelling headphones, and having my food earlier so it was piping hot (although still not-so-great airline food).

The touch screen of my monitor barely worked. Aside from that, the jack for my audio was not working properly. Once I could finally watch a movie, the sound would cut off for a while. I'd have to do my darndest to rewind the movie, while trying to get the audio jack to work. It took a lot of work to get the movie to rewind, and then after it started, I couldn't get the touch screen to work for it to stop & play again. Sometimes it would rewind the movie 20-30 minutes before I could get it to play again. All very frustrating.

Tue, May 1
BOS
SYD
40h 40m
Tue, May 8
SYD
BOS
33h 14m
Trip: 8 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3950 reviews
Overall
6.5
Boarding
6.7
Comfort
6.4
Crew
6.9
Entertainment
6.0
Food
6.0
PEK
IAH
Excellent 8.0

Crews were polite and helpful

Food was edible but horrible! It makes me doubt this country’s 5000-year history of cuisines.

PEK
IAD
Excellent 10.0

Level of Service and the food.

PEK
BKK
Excellent 10.0

Level of Service

PEK
SFO
Excellent 10.0

The flight attendants where excellent.

n/a

PEK
IAD
Mediocre 2.0

The aircraft crew was polite

The connecting flight left me. Had to stay in China for a day. Mumbai airport didn't communicate with airlines in China

Mon, Jun 4
SEA
SYD
27h 40m
Tue, Jun 26
SYD
SEA
37h 34m
Trip: 23 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 3172 reviews
Overall
8.8
Boarding
8.9
Comfort
8.6
Crew
9.1
Entertainment
8.4
Food
8.4
MNL
NRT
Excellent 10.0

The crew are so courteous and helpful.

NRT
ORD
Excellent 10.0

The crew are so courteous and helpful.

LAX
NRT
Excellent 9.3

I loved that the interior was completely darkened for about seven of the 12 hours of flight time.

I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep.

NRT
HNL
Excellent 8.0

Flight attendant didn't mention so well about drink service.

BKK
HND
Excellent 8.3

It was alright.

Prepare to wake up with neck pain.

Mon, May 14
HOU
SYD
20h 30m
Tue, May 29
SYD
HOU
23h 05m
$1000
Trip: 16 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 28416 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.7
LAX
AKL
Okay 4.0

American wins tge coach torture contest!

LAX
ORD
Good 7.6

I liked having the built in screen on the a321. Americans streaming service has lots to offer but the built in screens have more choices. I get why they want to just offer the streaming but I appreciate all the choices! There was a group number enforcer at the gate to make boarding more organized! She was polite but told the mobs that try to use the premium line to wait their turn.

I asked for upgrades to and from Chicago. I’m a gold member and fly for leisure fairly often. There are so many people looking for an upgrade these days that you’re rarely getting the opportunity

LAX
MEX
Excellent 8.0

American flight attendant service

ORD
DFW
Excellent 8.6

The customer service/ticket agent skipped her lunch break to get us on the plane. She went way beyond the call of duty. We will be eternally grateful.

IND
LAX
Excellent 10.0

The staff

The snack selection and lack of entertainment

Wed, Apr 11
HNL
SYD
10h 20m
Thu, Apr 19
SYD
HNL
9h 35m
Trip: 9 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 130 reviews
Overall
6.1
Boarding
6.4
Comfort
6.0
Crew
6.7
Entertainment
5.0
Food
5.1
HNL
SYD
Excellent 10.0

The lady at check in counter was efficient and friendly. Has free movies in-flight.

LiMited hot food items

HNL
SYD
Good 6.6

Plane was on time.

Food was mediocre and overpriced. They should review foot exercises on long flights. They should also offer free water.

HNL
SYD
Okay 5.6

I liked the atmosphere and safety

The food isn't that good

HNL
SYD
Okay 4.6

Everything a-la-carte, even tea and coffee. Book the baggage, seat and food package when you make initial booking. Did not see flight attendants come around to offer water, if they did, I did not notice.

HNL
SYD
Okay 5.3

The planes were clean.

When we purchasing tickets through Kayak we were not informed that we would have to pay $25 per kilogram on our checked bags. These bags are normally roller wheel carry-ons, but we were not allowed to carry them on. The cost was $640! We were told only when we got to the counter (there are no electronic tickets or electronic check in.) we received a 'discount' and had to pay $360. The jet star agent admitted that she gets multiple complaints DAILY about these fees. Jet Star scams its customers. The reviews are poor precisely because of this. Avoid this airline.

Sat, Mar 24
JFK
SYD
31h 15m
Tue, Apr 10
SYD
JFK
30h 35m
$1052
Trip: 18 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 1669 reviews
Overall
7.3
Boarding
7.2
Comfort
7.1
Crew
7.8
Entertainment
6.6
Food
7.0
HND
MNL
Good 6.0

take off and landing was smooth.I am particularly nervous about take-off and landing.Its my second time to fly with PAL.So I was surprised it was smooth.But after maybe 2 hours in the air,flying became shaky.I got worried.I got headache bcoz of nervousness.

MNL
LAX
Good 6.6

Crew was excellent

You had to download an app to watch the movies. With 4 hours left of my flight, I saw that some people had PAL issued iPads. This would have been helpful to know at the beginning of my flight.

BKK
MNL
Excellent 10.0

None

MNL
LAX
Mediocre 2.0

The staff was friendly.

The airplane was over booked, there was not enough food for everyone, the food was stale and expired, the bathrooms exuded a stench to which you had to endure throughout the entore flight, there was not enough crew so requesting things took very long and we had turbulence for 90% of the flight, on a flight that was 11 hours long.

HKG
MNL
Okay 5.2

Ontime

No inflight entertainment. Very little leg space

Mon, Jul 2
SEA
SYD
51h 20m
Thu, Aug 2
SYD
SEA
40h 10m
$1066
Trip: 32 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 323 reviews
Overall
7.1
Boarding
7.2
Comfort
7.2
Crew
7.5
Entertainment
6.8
Food
6.9
BKK
XMN
Excellent 8.6

Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight.

In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate.

XMN
YVR
Excellent 10.0

We left 13 mins late but landed 45 mins earlyearly

TAO
LAX
Okay 5.0

I liked the plane. 787’s are the smoothest rides.

Xiamen Airlines should be applauded for having a direct flight from LA to Qingdao. But they have a lot to learn about the proper service and materials in business class. Not surprisingly, they have gone for the cheapest way to service the customer. Lot to learn.

XMN
CGK
Good 7.3

Friendly and eager to serve crew

Lack of variety on food choices

SZX
SEA
Excellent 9.3

Kept me well hydrated, supplied tissues that helped me bear a long flight while sick. Early arrival appreciated. Fresh fruit was good.

Crew might have cleared away medications by mistake but they tried hard to find it, inquired all attendants and even looked through the trash. I missed the passing of of declaration forms twice while I was in the bathroom and when we landed the customs people directed me wrong so I had to wait a long time in line to get through customs without water which made me sicker and I had to go to the doctor.

Tue, Jun 5
HNL
SYD
10h 20m
Wed, Jun 13
SYD
HNL
9h 35m
Trip: 9 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 130 reviews
Overall
6.1
Boarding
6.4
Comfort
6.0
Crew
6.7
Entertainment
5.0
Food
5.1
HNL
SYD
Good 6.5

Flight itself was OK. No free warm drinks a bit pissing off.

Our luggage was not properly transferred in Sydney and then the recovery action was very slow and as if nobody cared.

HNL
SYD
Excellent 10.0

The lady at check in counter was efficient and friendly. Has free movies in-flight.

LiMited hot food items

HNL
SYD
Good 7.6

Pretty comfortable, good entertainment.

Staff could have been friendlier. I asked for a cup of water and the flight attendant seemed annoyed that I interrupted her. I waited almost ten minutes for my 3/4 filled cup.

HNL
SYD
Okay 5.3

The planes were clean.

When we purchasing tickets through Kayak we were not informed that we would have to pay $25 per kilogram on our checked bags. These bags are normally roller wheel carry-ons, but we were not allowed to carry them on. The cost was $640! We were told only when we got to the counter (there are no electronic tickets or electronic check in.) we received a 'discount' and had to pay $360. The jet star agent admitted that she gets multiple complaints DAILY about these fees. Jet Star scams its customers. The reviews are poor precisely because of this. Avoid this airline.

HNL
SYD
Okay 5.6

I liked the atmosphere and safety

The food isn't that good

Sun, Apr 1
LAX
SYD
37h 35m
Wed, Apr 11
SYD
LAX
40h 40m
Trip: 11 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 4595 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
YYZ
Excellent 9.3

The staff Food and drinks Smooth flight

Checking in

PVG
DEL
Excellent 8.0

Nice crew

Old plane , a bit beat up

HRB
PEK
Excellent 10.0

As always, I was impressed by the high level of professionalism.

PVG
DEL
Excellent 8.0

Timely departure/arrival, comfortable flight, helpful crew

Food menu selection

PEK
PVG
Excellent 8.0

Food is too sweet ..no salt.

Thu, Apr 12
HNL
SYD
10h 20m
Wed, Apr 25
SYD
HNL
9h 35m
Trip: 14 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 130 reviews
Overall
6.1
Boarding
6.4
Comfort
6.0
Crew
6.7
Entertainment
5.0
Food
5.1
HNL
SYD
Okay 4.6

Felt totally scammed by their baggage policy. Did not realize you have to pay for baggage in advance (which was a bit tricky since I didn't know how much my bags would weigh at the time of purchase) and was forced to pay nearly $1000 d For bags at the gate. Absurd!

HNL
SYD
Mediocre 2.0

Nice customer service at check-in to help with our bags.

Was not well-informed about the excessive baggage fees at the time of purchase. You have to pay for everything on the flight - food, drinks, entertainment.

HNL
SYD
Okay 5.6

I liked the atmosphere and safety

The food isn't that good

HNL
SYD
Okay 4.6

Everything a-la-carte, even tea and coffee. Book the baggage, seat and food package when you make initial booking. Did not see flight attendants come around to offer water, if they did, I did not notice.

HNL
SYD
Good 6.5

Flight itself was OK. No free warm drinks a bit pissing off.

Our luggage was not properly transferred in Sydney and then the recovery action was very slow and as if nobody cared.

Mon, Apr 30
LAX
SYD
38h 25m
Fri, Jun 1
SYD
LAX
40h 40m
Trip: 33 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 4595 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
DEL
Excellent 8.0

Nice crew

Old plane , a bit beat up

CTU
PVG
Mediocre 2.0

This ridiculous airline and it's rude, obnoxious staff in Chengdu made a mockery of my friend and I (two 21 year old American girls traveling alone). We had booked round trip tickets back in October 2017 that included a 1 hour layover in Chengdu first, then a 7 hour layover in Shanghai on our way to Bangkok for a trip in Thailand. That was fine with us. Then all of a sudden it changed to a 6 hour layover in Chengdu then an 18 HOUR layover in Shanghai. We decided to deal with it and get a hotel room in Shanghai, no big deal. After a great trip in Thailand and leaving fine from Bangkok to our first layover in Chengdu, that is where the nightmare started. First off, going through Chengdu customs, I don't know if it is because Americans do not travel through there a lot, but the officers pulled us aside and were passing around our American passports around their staff, taking pictures of them with Iphones before handing us "in-transit" paperwork to fill out. As weird as that was, no one really seemed to speak english and we just wanted to get away from them and get through. When we went to the check in counter, they handed me a boarding pass for our flight at 1:50 that afternoon, but then proceeded to tell my friend that she wasn't on a flight until the next morning at 7 am out of Chengdu and our original connecting flight out of Shanghai at 11:50 the next morning was now at 8 pm for her. What could have been simply fixed like it WAS after calling priceline and our travel agent, the staff at the ticket counter and a representative over the phone made our lives living hell. They barely spoke english and the ones that did were very rude to us, saying that they couldn't help us and put us on the phone with China Eastern. FOR AN HOUR AND A HALF we were on the phone with a representative who was talking us in circles, telling us that there were no available seats on the 1:50 and that he could get her on the next 3:45 out of Chengdu, then put us on hold to come back and say he couldn't only change 1 domestic flight in China, but would have to cancel her flight to NY. When offering to pay to just DO IT and get out of china, he said that if he were to cancel it and take our credit card info, it "may or may not go through" and if it didn't she would be stuck with no flights. When asked how that made any sense, he proceeds to say" Because miss, our system sucks," and other rude things like "Why can't you just keep your flight and meet your friend in NY." then him along with a rude ticket counter guy say that he could help us if we took 5,000 yuan out of the bank and paid them cash. TRYING TO SCAM US. After all this drama a simple call to priceline was able to fix the problem no payment involved, and there WERE available seats on all the flights and a domestic flight could be changed. LYING, SCAMMING, RUDE, individuals. Definitely worth a little more money to take any other airline BUT THIS ONE.

PEK
PVG
Excellent 8.0

Food is too sweet ..no salt.

PVG
YYZ
Excellent 9.3

The staff Food and drinks Smooth flight

Checking in

PVG
DEL
Excellent 8.0

Timely departure/arrival, comfortable flight, helpful crew

Food menu selection

United States to Sydney Kingsford Smith Flight Information

Flights Arrive in Sydney Kingsford Smith
Flights Depart from United States
Flight Price $403
Airlines Jetstar, China Eastern, China Southern, Fiji Airways, Hainan Airlines, Qantas Airways, Virgin Australia, Air China, ANA, American Airlines, Philippine Airlines, XiamenAir
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