SYD
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Round-trip
1 adult
Economy
Fri 4/21
Fri 4/28
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Good to know
When to book flights to Kingsford Smith
Estimated round-trip price
Average price per month
Flight prices as travel date approaches
Top tips for finding cheap flights to Sydney
- Looking for cheap airfare to Sydney? 25% of our users found tickets to Sydney for the following prices or less: From Portland $992 one-way - $1,123 round-trip, from Chicago $981 one-way - $1,259 round-trip, from Miami $1,060 one-way - $1,412 round-trip
- Book at least 5 weeks before departure in order to get a below-average price.
- High season is considered to be January, November and December. The cheapest month to fly from United States is August.
- Enter your preferred departure airport and travel dates into the search form above to unlock the latest Sydney flight deals.
- Kingsford Smith International Airport (SYD) offers luggage storage lockers. In Terminal 1, the lockers are near Blooming Trails Florist in the Arrivals Level. You will find other lockers near Carousel 6 in Terminal 2.
- ANZ Bank runs a full-service branch at SYD. The branch is near Check-in J on Level 2 of the International Terminal. It operates from 5:30 am to 9 pm.
- If you need to say a prayer on arrival at SYD, you’re welcome to use the airport’s prayer room. It is after security on Level 3 of Terminal 1.
- On average, every passenger on a flight to Sydney from the US emits about 4,119 kg of C02. Air Canada, United Airlines, and Delta offer some of the most sustainable flights from the US to Sydney. These airlines offer flights on this route and emit about 41%, 34%, and 33% less carbon.
- If you’re tagging your pet or service animal along for the trip to Sydney, you will be glad to know SYD offers service animal relief areas. The animal relief areas are available on the Arrivals Level of the International Terminal 1. In Terminal 2, the relief area is opposite Movida in the Departures Concourse.
- If you are considering flights to Sydney, you will be flying into Sydney Airport which is also referred to as Kingsford Smith Airport. Kingsford Smith Airport is the busiest airport in Australia and has three terminals. The international terminal is separated from the two domestic terminals by a runway so it is recommended that those needing to get from one to the other allow for extra time.
- Your transportation options at Kingsford Smith Airport include car, taxi, shuttle, bus or train. Kingsford Smith Airport is located 13 minutes from Sydney. You can take the Airport Link train located at the north end of the terminal to reach many areas in the city.
- If you want to save money on your transportation costs, make sure that you purchase an Opal card. This is the integrated payment system for public transportation in Sydney. By using an Opal card, you will get the lowest possible rate when using public transport. You can add money to your card at bus stations and convenience stores.
- In Sydney, shift changeover time for taxis is 2 a.m. and 2 p.m. It’s next to impossible to find a taxi between 2 a.m. and 3 a.m. and 2 p.m. and 3 p.m. in Sydney. If you need transportation from the airport to your hotel or an attraction during these times, it’s a much better option to look for an Uber or a Go Catch. Go Catch is a popular Australian version of Uber.
- If you’re feeling stressed from your travels, be sure to visit Terminal 2 and stop by the Lorna Jane Active Living Room. You’ll find a yoga room with mats and equipment as well as the Healthy Nourish Cafe where you can grab a quick bite to eat.
FAQs - booking Sydney flights
Top 5 airlines flying to Sydney
Scores according to KAYAK customer reviews8.7
Japan AirlinesOverall score based on 4533 reviews
8.9Boarding
8.6Comfort
9.0Crew
8.5Entertainment
8.4Food
Service
Pros: "It was a great service overall!"
Pros: "Everything"
Cons: "Connection time at Narita is too long"
Pros: "Simple check in and boarding, right on time."
Cons: "Good"
Cons: "The Entertainment screen could have been larger."
Pros: "I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything."
Cons: "Money return policy"
Pros: "Movies"
Cons: "I am satisfied with AA overall."
Cons: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
Cons: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
Cons: "Be able to select seats online within 24hours of flight for free"
Pros: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Cons: "nothing!"
Pros: "Kind people, quality service. Very helpful. On time."
Cons: "Had trouble hearing instructions from flight crew since volume of the speakers was low."
Pros: "Beautifully presented and tasty Japanese food. Electronic windows."
Cons: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
Pros: "Nothing"
Cons: "."
Cons: "seat was uncomfortable (cushion very hard)"
Pros: "People were friendly - from check in right through to disembarkment."
Cons: "Not applicable"
Pros: "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
Pros: "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
Cons: "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
Pros: "The staff are always very polite and professional. Food was fine (better the past years). Everything was punctual and orderly."
Cons: "The seats were extremely uncomfortable. The gray ones were much better (San Diego to Narita) in comparison."
Pros: "Riding on the 787 was superb."
Pros: "I loved the food and presentation. The service was excellent, very attentive stewardess."
Cons: "There was the boarding from Tokyo to New York, where the selected gate did not have a comfort room. You have to back upstairs walk for quite a distance to use the toilet. Inconvenient and time consuming lugging your things with you."
Pros: "Food is better than most other airlines. Seamless check in and boarding"
Cons: "Seating space is quite cramped"
Pros: "service was excellent. Seating was OK in spite of it being economy."
Cons: "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
Pros: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Cons: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
Pros: "Excellent customer service"
Pros: "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
Cons: "Missing my last fight straight home because of very slow US Customs...)0"
Pros: "JAL always have good services."
Pros: "The service was great. Food was delicious,"
Cons: "It was a bit too warm in the aircraft."
Cons: "Seat was too hard"
Cons: "Why does the shorter of the two flights have more comfortable seats?"
Pros: "Food, lavatory experience"
Cons: "Small carry and carry on bag"
Pros: "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
Cons: "Leg room"
Pros: "Always on time"
Cons: "No clue when it's boarding time and no announcement"
Pros: "Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world."
Pros: "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
Cons: "The food was no better than any other airplane food."
Pros: "Food and drinks"
Cons: "Nothing"
Cons: "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
Pros: "The crew were all exceptionally pleasant, helpful."
Cons: "I didn't care at all for the food."
Pros: "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
Cons: "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."
Pros: "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
Pros: "Friendly staff"
Cons: "only drink provided but no snack"
Pros: "Everything from start to finish was awesome. The "poor" review by someone complaining about a gluten-free meal is typical of Americans that feel entitled. You are on JAPAN airlines... you do realize the non-gluten-free rice is a staple of the country. It's akin to a Japanese person complaining that there aren't chopsticks provided with the meals on an American Airlines flight. How were the staff supposed to help you mid-air? Mid-flight dock so one special meal can be provided for you? How about this: take some personal responsibility and purchase your own gluten free food for the flight and carry it on. Really... how can one compare the 787 with individual on demand entertainment, roomy seats, full meal service (they'll even bring a meal to you if you were asleep during the normal service), etc... all for no extra charge?!?!? It is simply amazing what JAL (and every Japanese company) sets as a standard for customer service."
Pros: "As always, the Japan Airline's stewardess takes care of you so well, they really make your trip a very comfortable one. (Think the Japanese airline crews are the most caring, with thorough service, and they are surely one of them."
Pros: "Service was especially good. Very professional."
Cons: "Nothing"
Pros: "The upgraded seating."
Pros: "Crew service"
Cons: "Food and not so updated movies in entertainment."
Pros: "Comfortable flight, friendly staff."
Pros: "good selection of movies and audio, responsive and caring service crew. Plane cabin was clean and the flight was smooth"
Cons: "Passengers in front alway lowered their seats and the amount of space to move for someone over 6 feet made the flight uncomfortable. the woman in front of me was short too so I did not understand her need to push her seat back. The seats should not the ability to be lowered to the extent they were. It makes for an uncomfortable ride"
Cons: "This is just a poor airline in which I will never fly on again. I will blame it a lot on miscommunication but seats are horrible and need way for cushion especially if you are on a 11 hour flight."
Cons: "On time and comfortable"
Pros: "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
Cons: "More variety of options for the vegan meals..."
Pros: "Meal, crew"
Cons: "1. inside temperature was so cold -especially at the 3rd route from la to tokyo -. 2. Economy seats are not declined, which means less pereonal space. 3. The worst is in-flight entertainment system, UI is so poorly developed, most contents do not provide english subtitles."
Pros: "The crew was very good. The service was fine."
Cons: "The food could have been better."
Pros: "I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good."
Cons: "It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well."
Cons: "Cabin to hot"
Pros: "The cabin staff were extremely caring."
Pros: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Cons: "Nothing"
Pros: "Good"
Cons: "Good"
Cons: "Delay"
Cons: "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."
Pros: "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
Cons: "Even so, food can be better. I want more western drama on entertainment."
Pros: "One of my favorites airlines! Crew are nice and very helpful. I felt safe and enjoyed my long flight as always. My mom would not agree more. Thank you for your good service!"
Pros: "Slept much of the time"
Cons: "My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke."
Pros: "Zero"
Cons: "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
Pros: "The staff are so friendly and helpful. The seats in premium economy are perfect for long flights and the food was great."
Cons: "Nothing bad"
Pros: "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
Cons: "The lounge was somehow poor and noisy because of the airport constructions."
Pros: "The food and the very friendly and courteous flight attendants."
Pros: "Very smooth boarding process and excellent, lovely flight attendants"
Cons: "None"
Pros: "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
Cons: "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
Pros: "crew from the check in to airplane very good"
Pros: "Very polite staff"
Cons: "The curry made me sick and the movies were outdated."
Pros: "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
Pros: "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
Cons: "The entertainment choices for English speakers was a bit limited."
Pros: "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
Pros: "I like the way the stewardesses treating all passengers especially economy class- very professional , attentive to needs and service with great smile- overall wonderful experience and to think I had never heard of this airline prior to flying it for the first time was very impressionable for me"
Cons: "The in flights entertainment was a little limiting to me- but with the great service by crew- it didn't matter so much . But a little more wide variety could go a long way - or more new releases"
Pros: "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
Cons: "There was nothing I disliked."
Pros: "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
Cons: "Everything perfect for me!"
Pros: "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
Pros: "The flight attendants were extremely attentive and courteous"
Cons: "The meals were awful"
Pros: "Staff were very nice. Very fast service as well."
Cons: "Seats were a bit uncomfortable"
Pros: "The plane was very clean. Staff was very polite and helpful. Foodoffering was very good."
Pros: "Legroom is good, you don't need to recline the seat"
Cons: "Food wasn't the best"
Pros: "Everthything"
Cons: "Nothing"
Pros: "They had good movies and music of my choice."
Cons: "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
Pros: "Most of all are good."
Cons: "My son was sleeping, so he couldn't have a breakfast. I think it not kind."
Pros: "Fantastic customer service, excellent food everything was best and clean."
Cons: "Nothing"
Pros: "Best flight ever"
Pros: "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
Cons: "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
Cons: "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"
Pros: "Efficient, courteous crews,"
Cons: "Luggage check-in referred to United Airline was refused.JetBlue checked luggage to final destination efficiently."
Pros: "The food was really good, service was great, and nothing to complain about"
Cons: "I don't have any complaints"
Pros: "ANA has great service, because they staff trip you very well. Everyone worry that you have a great experience, before and during flight."
Pros: "on time, great service on flight"
Pros: "ANA service is always great. Always my first choice."
Cons: "The 777-200 on this route is getting a little old. It would be nice to have one of their newer 787 planes instead. And there is no Premium Economy option."
Pros: "As expected from the Japanese, super polite snd patient."
Cons: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
Pros: "Enjoyed the flight very much!"
Cons: "Too much scrutiny for my request for a double vodka screwdriver"
Pros: "Amazing crew, very nice and helpful."
Pros: "The help desk employees who helped me rebook my flight."
Cons: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Pros: "Flight time shorter than scheduled. Food good. Crew great."
Cons: "Somewhat limited recent release movies compared to Emirates."
Cons: "The person next to me had a distinct body odor."
Pros: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Cons: "Nothing significant!"
Cons: "Good"
Cons: "Great Airline. Great staff and service. Good food and drink."
Pros: "The crew was amazing. The seat were uncomfortable"
Cons: "Food could have been better."
Cons: "Transit time is good for way too tight"
Pros: "The crews on board were amazing!"
Cons: "The service from the ground staffs are not as good a the crews onboard."
Pros: "Boarding. Timely departure"
Cons: "Entertainment selection."
Pros: "Service was excellent, always with a smile."
Pros: "Everyrhing"
Cons: "Everything was fine."
Pros: "excellent - comfy plane, great service, excellent stuff."
Pros: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Cons: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Pros: "Everything else"
Cons: "Food was less than marginal"
Pros: "The crew was very nice and professional and the amenities were top notch."
Cons: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Pros: "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
Cons: "no problems"
Pros: "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
Pros: "Nothing."
Cons: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Pros: "Seats more comfortable than premium economy, staff more helpful!"
Cons: "Food was ordinary"
Pros: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Pros: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Cons: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
Pros: "I was inpressed"
Pros: "The flight attendants were amazing."
Cons: "leg space"
Pros: "business seats were excellent"
Cons: "all was good"
Cons: "Food not hood"
Cons: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Pros: "There was nothing to complain about..a very friendly staff, departure on time !"
Cons: "No newspapers and magazines on board !"
Pros: "I liked there was entertainment"
Cons: "It was an old tired plane"
Pros: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Cons: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Pros: "Crew very good as was entertainments system"
Cons: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Pros: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Pros: "Service from Singapore airlines"
Pros: "Crew was friendly and whole on ground process was efficient."
Cons: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Pros: "Crew was great. Food not bad for airline food . It was clean."
Pros: "The service, seats, food, drinks and bed!"
Pros: "The staff were helpful, once I had complained enough."
Cons: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Pros: "they even addressed me by name"
Pros: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Pros: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Cons: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Pros: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Pros: "Friendly and approachable"
Pros: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
Pros: "The ground staff in Sydney!"
Cons: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."
Pros: "Service was good, but then that's expected."
Cons: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
Pros: "Good crew, but working with some tired, old equipment."
Cons: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Pros: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Cons: "There is nothing I did not like."
Pros: "Everything."
Cons: "Nothing."
Pros: "Their plane"
Cons: "Food"
Pros: "Crew were fantastic"
Cons: "Entertainment choices"
Pros: "Kind staff, long flight but the attendant were super kind"
Pros: "My first experience in business class"
Cons: "Basic flight with no frills"
Cons: "Perfect flight. Delicious meals. Great crew."
Pros: "Safety"
Cons: "The flight was not on time There was no food on the plane for us even though we paid “full service carrier” price There were very few free movies!!! This is horrible. We wished we’d flown with Jetstar - lack of everything like with air New Zealand but at least the price would be much lower!"
Pros: "on time, crew were friendly"
Cons: "have to pay to watch movie"
Pros: "None"
Cons: "When I booked this fly, no one tell me check in luggage has to be charged"
Pros: "Excellent attendants"
Cons: "Landing was a bit bumpy!"
Pros: "The boarding process was nice because Star Alliance gold members can board early and get miles for the flights. They also had lots of movie options. Decent flight."
Cons: "I bought my ticket on kayak because on the search filter, it said 1 carry-on bag and 1 check-in bag but after the e-ticket was issued it said that it was a no luggage and no meal ticket. I had to pay excess in baggage fees ($100 AUD for 1 check in bag) and during the flight, all you get is coffee, tea or water. You have to pay for meals or soft drinks. I think if I bought on air New Zealand website, I would’ve gotten a better idea of all the fare types and pay a little bit more to get the proper amenities."
Pros: "Friendly crew"
Cons: "Pity that a light meal wasn’t served fir free but understand because of low price"
Pros: "Punctuality. Confortable plane."
Pros: "service, food, good pilot"
Cons: "nothing everything just perfect"
Pros: "The crew were friendly."
Cons: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."
Pros: "Fantastic selection of entertainment, friendly crew, and tasty food. I’ve enjoyed flying with Air New Zealand!"
Cons: "The lumbar support in the seats is quite inadequate."
Pros: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Pros: "nil"
Cons: "nil"
Pros: "The premium econ seat and services."
Cons: "The sold out flight to air New Zealand. Had to purchase bags again even though already purchased."
Cons: "Charged us for baggage, even though the flight was international and clearly stated on their website international flights included baggage. Had to pay more than we paid for our flights just to check a bag."
Cons: "bummed I couldn't even opt in or purchase wifi. being self-employed and having such long flight - its just a missed opportunity. the screens were hard to even see. it just kind of felt like an old, dirty airline."
Pros: "Comfortable"
Pros: "We fly a lot and have flown American, European, Asian airlines but this has to be the best experienxe ever. First, their checkin is all automated, even baggage. That makes the lines really short. Their staff standing by to help at every moment. When we used another airline in Australia Jetstar, we waited in line for one hour and then were scolded for being late! We even had to pay for our water and the staff took turn scolding us over our overhead bin stuff. Boarding of NZ airline was so comfortable, without pushing or crowds. Staff always welcoming you with a smile. Seats are wide and we were given free drinks, free headohones, and wait for it.... free dinner! And all served so politey and in the most gracious manner as if we were their guests. We were so taken back by their service and this was the aecond time we have flown with them in 10 days. My young daughter thought may be their staff gets paid more so they seem to be so much more happy. I also think that there is something when you dehumanize your customers by charging them for water and being uncaring to their needs. The staff also starts to treat the customers as cattle. Besides Southwest Airlines, I havent come across one another airline where the staff treat their custmoers with reapect while charging them for water. So airlines, take note. I would pay $50 per ticket extra just to be in NZ airline."
Cons: "Nothing"
Pros: "Flight was okay. Short enough that small space was manageable."
Cons: "Would have liked in flight entertainment"
Pros: "Efficient"
Cons: "Check In Issues related to code share flight"
Pros: "Good thing, we got there."
Cons: "The flight attendants did nothing and told us we had to buy water. Really?? We were over charged for our baggage by a long shot. You sell cheap flights but by the time you pay for bags it is no longer a deal."
Pros: "$220 to take an extra bag. This is stupid. Why no disclosure about bag fees"
Pros: "Not much to like with the cattle car ride that was an hour late."
Cons: "I was shocked at the baggage charge upon checking in and was told I just purchased a seat from Virgin Australia but no baggage transport with the flight. When kayak directed me to VA, I made the purchase and certainly did not remember being offered a chance to purchase baggage fee as other airlines offer (e.g. BA). While I understand kayak refer users to search airlines baggage fees it need to make sure that airlines offer true and baggage fees at the time of purchase so the full cost of flight is clear at purchase time."
Pros: "The crew was very nice, and I loved the entertainment options."
Pros: "We did not use the food or entertainment"
Pros: "The plane and staff were very welcoming."
Cons: "The connection was very tight. Luggage was lost, but was sent to us the same day. It was left in Auckland,accidentally."
Pros: "Crew are good, TV shows are included"
Cons: "Charging for movies seems a bit too low cost!"
Pros: "Love the variety of movies etc available on every flight."
Pros: "Everything"
Cons: "Nothing"
Pros: "Very friendly crew, clean and comfortable."
Pros: "It was okay, we made it to Sydney safe and sound, but I'd expect that anyway. We had works deluxe seats. Food was terrible service was on par with the terrible American carriers. The very first New Zealand air flight apparently set the bar too high. It was fantastic! The other 3 were nothing in comparison."
Cons: "Staff was not friendly or attentive."
Pros: "Quick, efficient service"
Cons: "Slow service and delay exiting"
Pros: "Awesome crew! Tasty food! Comfy seats!"
Pros: "Was the same, everything allright"
Pros: "Very helpful check-in staff helped me arrange to sit with a friend on the trip."
Cons: "My first seat had a broken entertainment system but I was quickly moved to a new seat."
Pros: "Lots of entertainment options and friendly crew."
Cons: "I got upgraded to business :)"
Pros: "Generally like the airline, and Auckland airport. The crew onboard was great, but the guy that helped me check in, and the guy that took my money for the extra rad fee were rude and bad with communicating with both me and each other. Seemed a bit clueless really."
Cons: "That I got charged $140 extra to check a bag even though it all fit under my allowed weight. Very unhappy about that."
Pros: "Loved the landing lollies :) I was in a comfortable seat for a 3.5hr flight, and the entertainment system was on par with Qantas. I've long been a staunch Qantas traveller but will remain open to air NZ when travelling to NZ in future."
Pros: "Very professional; enjoyed entertainment options"
Pros: "Great entertainment system with lots of selections. Electrical outlets and USB port also great amenities"
Cons: "I am a small person and found the legroom to be inadequate. I paid $50 to upgrade the seats to economy plus to give us a bit more space but it wasn't any better. For a long, overseas flight, more space is needed. I had more legroom on my domestic flight with United. Also, the airline attendants for Air NZ were unpleasant and downright grumpy at times. It made a long, uncomfortable flight seem a whole lot longer."
Pros: "To be honest, I liked everything."
Cons: "When boarding was delayed due to extra security (drug sniffing dogs) it would have been appropriate to make announcements for passengers needing to board immediately, allowed to identify and moved to the head of the line. We were there an hour and a half early with no luggage to check and we missed our flight by minutes. We actually saw our plane with the doors closed. Frustrating!"
Pros: "All smooth."
Cons: "All okay"
Cons: "2 hour delay on take off"
Pros: "Surprised to find seat was comfortable.."
Pros: "Crew so polite and friendly. Also very accommodating with young man with special needs."
Pros: "biscotti, boarding process, crew was pleasant"
Cons: "nothing"
Pros: "Good coffee"
Cons: "Serve drinks before take off."
Cons: "The gate agent doing the boarding process was just rude and seemed to enjoy every time she got to tell the crowd anything they weren’t going to like."
Cons: "I didn’t get a seat assignment"
Pros: "on time"
Cons: "nothing I can think of"
Cons: "the overhead storage was tiny!"
Pros: "The crew staff was nice"
Cons: "First off they were late then when it's time to board they change the gate on us and we had to go across the airport to get to the next gate. Then flight was fine when we landed the flight was smooth. Then we had to wait for another 30 minutes to actually get off the airplane. Not happy at all."
Pros: "Yes"
Cons: "Everything was great WiFi didn’t work but I don’t care, just letting you know"
Pros: "The Landing was Perfect"
Pros: "Over all quick experience"
Cons: "Don’t really lnow"
Pros: "Friendly staff but no perks on this short flight"
Pros: "This was our first trip to Hawaii on Alaska and we were very happy with the experience. Plane on time, lots of overhead space, crew very pleasant and helpful. We fly to Hawaii at least four times a year and will be switching to Alaska as our preferred carrier."
Cons: "There was limited entertainment available on this older 737 plane."
Cons: "It was good from the beginning till we get to san Jose airport We had a hard time checking our luggage because of Alaska staff and didn’t make it to our flight They made a rebooking for a one stop which is longer than what we had And when they knew that there is delay on the flight they didn’t tell us They said u gonna be there ( boise) at 10 But the flight was departure at 10:45 I have 3 kids and we was tired really hard"
Pros: "The option to have coffee."
Cons: "The lack of option to have a non-dairy creamer."
Pros: "Nice crew; good entertainment"
Cons: "Very cramped seating"
Cons: "Boarding was difficult. Had to rush, too long of wait at check in"
Pros: "On line system was great and easy."
Pros: "The crew was so darn efficient and the pilot was so funny over the speaker! Thank you Alaska for slaying this flight"
Cons: "Stolen items from luggage"
Cons: "Airplane was dirty upon boarding - food and miscellaneous remnants on the seats and floor, used trash bag in the seat back in front of me"
Cons: "I’ve was falling from the vent above my seat and into my hair and onto my lap... I called the flight attendent over to ask if it would stop and she told me it would not stop, it happens to any window seat because of the vent... I’ve flown a lot and NEVER had ice fall out of the vents repeatedly. Her response to my question was rude and she made me feel stupid for asking about the problem in the first place. The people around be we’re even shocked by her stern and rude response."
Pros: "The staff at the gate and the flights were awesome. It was my first experience on Alaska and I will definitely be ok again."
Cons: "Can't think of anything."
Pros: "Everyone was very friendly."
Cons: "Very unorganized boarding. People standing everywhere and no direction given. There were free movies but you had to have an app and in order to download the app you need to pay for wifi."
Cons: "No entertainment on board"
Pros: "Worth it"
Cons: "good vacation experience with Alaska Airlines"
Pros: "On time and efficient service, Alaska made the entire journey easy and terrific. I will continue to use this airline it is a mile above the rest."
Pros: "I was able to change my flight a bit earlier than the six hour window (the Alaska air policy) for a reduce fee, I was thrilled!"
Cons: "No complaints"
Cons: "When I went to check in in San Jose, they told me I was double booked on the flight to Seattle. One booking was paid for but not connected with the Reykjavik flight and the other booking was not paid for and connected to the Reykjavik flight. I spent 30 minutes at the first class check in counter of alalska air and then another 20 minutes at the gate almost missing the flight."
Pros: "The cheese platter was delicious and I like the gogo entertainment. Boarding was very quick, the crew was hepful and kind."
Pros: "everything"
Pros: "Luggage beat me to baggage claim."
Cons: "I used the restroom early in the flight, and it was pretty grubby, presumably from a previous flight."
Pros: "Love that I landed safely. Love flight attendants. Loved food"
Cons: "Online entertainment package hasn't yet worked in last two or three flights."
Pros: "Friendly crew, free mai tai."
Cons: "Pay for baggage."
Pros: "Very delayed flight and bags late"
Cons: "Nothing as such"
Pros: "First time I've ever arrived early. Boarded early because small amount of people on flight, which allowed for us to arrive 15 min early. Great job on the crew's efficiency"
Pros: "Nice crew and yum cheese plate"
Cons: "Late boarding and late arrival."
Cons: "Was 4 hours late"
Cons: "My check-in bag was manhandled - the zipper was open, and there were scratches and grease all over."
Pros: "Both the departure and return flights took less time than expected. No turbulence that I recall. Quick exit once we landed."
Cons: "The seats were extremely uncomfortable. There was no power outlets unless you were in first class. The complimentary snacks were coffee flavored. My carry-on had to be checked in because the wheels barely fit. I felt it was difficult to locate the closest emergency exit; the signs were not so obvious."
Pros: "On time, easy to get through the check-in lines."
Cons: "No in-seat entertainment causes the "poor" above, but I did not expect entertainment."
Pros: "Flight was ontime and plane was uncrowded. Had a whole row to myself. When I got off the plane my bag was right there and I had no delays. Alaska Airlines is a great way to fly."
Pros: "I love the the USB plugs at every seat. It came I handy when I needed to charge my phone"
Cons: "I didn't like the lack of snack options. There was a small complementary snack and there was one one option to purchase."
Pros: "Efficient loading and unloading and bags were ready quickly"
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