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Thu 11/23
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(Round-trip)
Airports
Origin
San Francisco
$553
only
$553
Honolulu
$389
only
$389
Destination
Sydney
$389
only
$389
Sat, Dec 9
HNL
SYD
10h 20m
Thu, Jan 18
SYD
HNL
9h 40m
Trip: 41 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 124 reviews
Overall
6.1
Boarding
6.3
Comfort
5.9
Crew
6.7
Entertainment
5.0
Food
5.0
HNL
SYD
Mediocre 2.0

160 dollars per check on and on the flight nothing is free they waont even give you a drop of water unless you pay and we had a 10 hour flight with them no food or water unless you whip out that credit card

HNL
SYD
Good 7.6

Pretty comfortable, good entertainment.

Staff could have been friendlier. I asked for a cup of water and the flight attendant seemed annoyed that I interrupted her. I waited almost ten minutes for my 3/4 filled cup.

HNL
SYD
Okay 4.6

Felt totally scammed by their baggage policy. Did not realize you have to pay for baggage in advance (which was a bit tricky since I didn't know how much my bags would weigh at the time of purchase) and was forced to pay nearly $1000 d For bags at the gate. Absurd!

HNL
SYD
Good 6.5

Flight itself was OK. No free warm drinks a bit pissing off.

Our luggage was not properly transferred in Sydney and then the recovery action was very slow and as if nobody cared.

HNL
SYD
Okay 5.6

I liked the atmosphere and safety

The food isn't that good

Tue, Dec 5
HNL
SYD
52h 25m
Wed, Dec 13
SYD
HNL
64h 15m
Trip: 9 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3930 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
PVG
BKK
Good 7.3

Timeliness,

Food, lack of water,.

ORD
PVG
Mediocre 2.0

Tickets should be printed for all the flights, instead of having to go to the ticket counter each time. Luggage needs to be shipped all the way through. People need better English proficiency, they were useless.

PVG
HKG
Excellent 8.3

Crew was very nice and attentive. Seat was OK

PVG
ORD
Excellent 8.0

The tickets should be printed for all legs of the trip so i didn't have to wait in line for another ticket. The kiosks are confusing , people didn't know where to insert their passports.

SFO
PVG
Good 7.3

New planes, efficient crew, on time.... Early arrival!

Shanghai airport transit process is horrible! Good is very plain, bit I don't care so much. However, not enough water provided. This really needs addressing...

Sat, Dec 9
HNL
SYD
10h 20m
Tue, Jan 16
SYD
HNL
9h 40m
Trip: 39 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 124 reviews
Overall
6.1
Boarding
6.3
Comfort
5.9
Crew
6.7
Entertainment
5.0
Food
5.0
HNL
SYD
Excellent 8.0

The entertainment was free.

Paying $50 to process my Visa at the counter.

HNL
SYD
Mediocre 2.0

Nice customer service at check-in to help with our bags.

Was not well-informed about the excessive baggage fees at the time of purchase. You have to pay for everything on the flight - food, drinks, entertainment.

HNL
SYD
Good 7.6

Pretty comfortable, good entertainment.

Staff could have been friendlier. I asked for a cup of water and the flight attendant seemed annoyed that I interrupted her. I waited almost ten minutes for my 3/4 filled cup.

HNL
SYD
Good 6.5

Flight itself was OK. No free warm drinks a bit pissing off.

Our luggage was not properly transferred in Sydney and then the recovery action was very slow and as if nobody cared.

HNL
SYD
Okay 5.6

I liked the atmosphere and safety

The food isn't that good

Mon, Apr 2
HNL
SYD
10h 20m
Fri, Apr 20
SYD
HNL
9h 35m
Trip: 19 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 124 reviews
Overall
6.1
Boarding
6.3
Comfort
5.9
Crew
6.7
Entertainment
5.0
Food
5.0
HNL
SYD
Good 7.6

Pretty comfortable, good entertainment.

Staff could have been friendlier. I asked for a cup of water and the flight attendant seemed annoyed that I interrupted her. I waited almost ten minutes for my 3/4 filled cup.

HNL
SYD
Excellent 8.0

The entertainment was free.

Paying $50 to process my Visa at the counter.

HNL
SYD
Good 6.5

Flight itself was OK. No free warm drinks a bit pissing off.

Our luggage was not properly transferred in Sydney and then the recovery action was very slow and as if nobody cared.

HNL
SYD
Okay 5.6

I liked the atmosphere and safety

The food isn't that good

HNL
SYD
Okay 4.0

Spent almost 200 dollars for baggage and seating. They lost my luggage and it took 3 days to get it back, finally. On my flight back they messed up my seat. I booked an aisle seat and got something right in the middle. When I told them I payed for seating they told me that you can pay for it but they still don't guarantee that you get the seat. Why exactly do I spent money on seating then? I'll never fly jetstar again.

Mon, Apr 9
HNL
SYD
10h 20m
Wed, Apr 25
SYD
HNL
9h 35m
Trip: 17 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 124 reviews
Overall
6.1
Boarding
6.3
Comfort
5.9
Crew
6.7
Entertainment
5.0
Food
5.0
HNL
SYD
Okay 4.6

Felt totally scammed by their baggage policy. Did not realize you have to pay for baggage in advance (which was a bit tricky since I didn't know how much my bags would weigh at the time of purchase) and was forced to pay nearly $1000 d For bags at the gate. Absurd!

HNL
SYD
Mediocre 2.0

Nice customer service at check-in to help with our bags.

Was not well-informed about the excessive baggage fees at the time of purchase. You have to pay for everything on the flight - food, drinks, entertainment.

HNL
SYD
Excellent 8.0

The entertainment was free.

Paying $50 to process my Visa at the counter.

HNL
SYD
Okay 5.6

The only thing i liked wad the quick boarding and the fact that the flight was direct.

I think it's ridiculous to have a 10 hour flight and not give anything complimentary no soft drink no snacks nothing. I have been on domestic flights of two hours and gotten more. I also think its crazy to charge people $10 for entertainment like every other flight ive ever been on its included. For quite a long fight i thought it was a shame.

HNL
SYD
Okay 5.3

The planes were clean.

When we purchasing tickets through Kayak we were not informed that we would have to pay $25 per kilogram on our checked bags. These bags are normally roller wheel carry-ons, but we were not allowed to carry them on. The cost was $640! We were told only when we got to the counter (there are no electronic tickets or electronic check in.) we received a 'discount' and had to pay $360. The jet star agent admitted that she gets multiple complaints DAILY about these fees. Jet Star scams its customers. The reviews are poor precisely because of this. Avoid this airline.

Thu, Apr 12
HNL
SYD
10h 20m
Fri, Apr 20
SYD
HNL
9h 35m
Trip: 9 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 124 reviews
Overall
6.1
Boarding
6.3
Comfort
5.9
Crew
6.7
Entertainment
5.0
Food
5.0
HNL
SYD
Good 6.5

Flight itself was OK. No free warm drinks a bit pissing off.

Our luggage was not properly transferred in Sydney and then the recovery action was very slow and as if nobody cared.

HNL
SYD
Okay 5.6

I liked the atmosphere and safety

The food isn't that good

HNL
SYD
Mediocre 2.0

160 dollars per check on and on the flight nothing is free they waont even give you a drop of water unless you pay and we had a 10 hour flight with them no food or water unless you whip out that credit card

HNL
SYD
Okay 4.6

Felt totally scammed by their baggage policy. Did not realize you have to pay for baggage in advance (which was a bit tricky since I didn't know how much my bags would weigh at the time of purchase) and was forced to pay nearly $1000 d For bags at the gate. Absurd!

HNL
SYD
Mediocre 3.3

I liked the entertainment that's it lol

Didn't like the delayed flight at all which had us literally running for our connecting flight which meant we didn't have time to eat after a 10 hour flight which had the most horrible food and menu I've ever seen so I literally starved for a whole day thanks to jetstars horrible menu and also did not get my luggage till 2 days later worst experience I've ever had not happy to pay $1200 and starve #worst experience ever!!!!

Tue, Dec 19
HNL
SYD
52h 25m
Tue, Jan 9
SYD
HNL
65h 30m
Trip: 22 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3930 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
PVG
ORD
Excellent 8.0

The tickets should be printed for all legs of the trip so i didn't have to wait in line for another ticket. The kiosks are confusing , people didn't know where to insert their passports.

PVG
HKG
Excellent 8.0

Good food. More comfortable the aboard.

LAX
PVG
Good 6.6

Good food and servir of the crew.

Problems to check in, long lines to aboard.

SFO
PVG
Good 7.3

New planes, efficient crew, on time.... Early arrival!

Shanghai airport transit process is horrible! Good is very plain, bit I don't care so much. However, not enough water provided. This really needs addressing...

PVG
ICN
Mediocre 3.6

the plane was downgraded from airbus 330 to boeing 737

Sat, Dec 23
HNL
SYD
50h 40m
Tue, Jan 9
SYD
HNL
65h 30m
Trip: 18 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3930 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
LAX
PVG
Good 6.6

Good food and servir of the crew.

Problems to check in, long lines to aboard.

OKA
PVG
Excellent 10.0

Fast, easy and comfortable.

No internet acces in Shanghai.

PVG
HKG
Excellent 8.3

Crew was very nice and attentive. Seat was OK

PVG
ORD
Excellent 8.0

The tickets should be printed for all legs of the trip so i didn't have to wait in line for another ticket. The kiosks are confusing , people didn't know where to insert their passports.

PVG
ICN
Mediocre 3.6

the plane was downgraded from airbus 330 to boeing 737

Fri, Dec 8
HNL
SYD
10h 20m
Thu, Jan 18
SYD
HNL
9h 40m
Trip: 42 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 124 reviews
Overall
6.1
Boarding
6.3
Comfort
5.9
Crew
6.7
Entertainment
5.0
Food
5.0
HNL
SYD
Mediocre 3.3

I liked the entertainment that's it lol

Didn't like the delayed flight at all which had us literally running for our connecting flight which meant we didn't have time to eat after a 10 hour flight which had the most horrible food and menu I've ever seen so I literally starved for a whole day thanks to jetstars horrible menu and also did not get my luggage till 2 days later worst experience I've ever had not happy to pay $1200 and starve #worst experience ever!!!!

HNL
SYD
Excellent 8.0

The entertainment was free.

Paying $50 to process my Visa at the counter.

HNL
SYD
Okay 4.0

Spent almost 200 dollars for baggage and seating. They lost my luggage and it took 3 days to get it back, finally. On my flight back they messed up my seat. I booked an aisle seat and got something right in the middle. When I told them I payed for seating they told me that you can pay for it but they still don't guarantee that you get the seat. Why exactly do I spent money on seating then? I'll never fly jetstar again.

HNL
SYD
Mediocre 2.0

160 dollars per check on and on the flight nothing is free they waont even give you a drop of water unless you pay and we had a 10 hour flight with them no food or water unless you whip out that credit card

HNL
SYD
Mediocre 2.0

Nice customer service at check-in to help with our bags.

Was not well-informed about the excessive baggage fees at the time of purchase. You have to pay for everything on the flight - food, drinks, entertainment.

Tue, Dec 26
HNL
SYD
52h 25m
Sun, Jan 7
SYD
HNL
64h 15m
Trip: 13 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3930 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
SFO
PVG
Good 7.3

New planes, efficient crew, on time.... Early arrival!

Shanghai airport transit process is horrible! Good is very plain, bit I don't care so much. However, not enough water provided. This really needs addressing...

CAN
NGB
Good 7.0

Kayak or JustFly put wrong ID number whole booking the flight. First 2 segment I had no issues buy 3rd segment they denied to check me in and almost forced me to buy a new ticket. Check in Crew was rude and would speak to me in Chinese. I am a foreigner who doesn't understand English. They wanted me to call my booking agent in Canada, it was mid night in Canada.

PEK
PVG
Good 6.6

I bought a round trip ticket online with my current passport number. When I arrived in Shanghai, I was held at the Customs for extra 20 or 30 minutes because the airline provided a passport number I used more than 10 years ago. My luggage was held at Pudong airport quite a few days. Each day, they said something different to me... When it's the time for me to go back, I was held again at PEK, because of the different passport number they kept in their system. Even though I explained to them how I purchased the ticket with my current passport number and I have no idea where the problem happened. They insisted that it was my own fault. My gmail did not work properly in China. I asked them for help by providing me the ticket agent contact info in the States. They said that they did not know. I should go where I bought my ticket. I had to spend hours to contact friends in the States to find the phone number of justfly.com. Then, I made international call to justfly for about hour to have the problem fixed. I did not provide any wrong info when purchasing the ticket. The problem was made between the airline and their agent. They, as professionals, could easily have the problem solved but they blamed the customer for the mistake. I had to spend so much extra time and money to cover their mistake, at the risk of missing my flight. That's the worst experience I ever had for international flight.

ORD
PVG
Mediocre 2.0

Tickets should be printed for all the flights, instead of having to go to the ticket counter each time. Luggage needs to be shipped all the way through. People need better English proficiency, they were useless.

PVG
BKK
Good 7.3

Timeliness,

Food, lack of water,.

Sun, Dec 10
HNL
SYD
10h 20m
Thu, Jan 18
SYD
HNL
9h 40m
Trip: 40 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 124 reviews
Overall
6.1
Boarding
6.3
Comfort
5.9
Crew
6.7
Entertainment
5.0
Food
5.0
HNL
SYD
Good 7.6

Pretty comfortable, good entertainment.

Staff could have been friendlier. I asked for a cup of water and the flight attendant seemed annoyed that I interrupted her. I waited almost ten minutes for my 3/4 filled cup.

HNL
SYD
Good 6.5

Flight itself was OK. No free warm drinks a bit pissing off.

Our luggage was not properly transferred in Sydney and then the recovery action was very slow and as if nobody cared.

HNL
SYD
Excellent 8.0

The entertainment was free.

Paying $50 to process my Visa at the counter.

HNL
SYD
Okay 4.6

Felt totally scammed by their baggage policy. Did not realize you have to pay for baggage in advance (which was a bit tricky since I didn't know how much my bags would weigh at the time of purchase) and was forced to pay nearly $1000 d For bags at the gate. Absurd!

HNL
SYD
Okay 4.0

Spent almost 200 dollars for baggage and seating. They lost my luggage and it took 3 days to get it back, finally. On my flight back they messed up my seat. I booked an aisle seat and got something right in the middle. When I told them I payed for seating they told me that you can pay for it but they still don't guarantee that you get the seat. Why exactly do I spent money on seating then? I'll never fly jetstar again.

Fri, Dec 29
HNL
SYD
74h 40m
Wed, Jan 10
SYD
HNL
40h 15m
Trip: 13 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3930 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
PVG
ICN
Mediocre 3.6

the plane was downgraded from airbus 330 to boeing 737

PVG
HKG
Excellent 8.3

Crew was very nice and attentive. Seat was OK

LAX
PVG
Good 6.6

Good food and servir of the crew.

Problems to check in, long lines to aboard.

CAN
NGB
Good 7.0

Kayak or JustFly put wrong ID number whole booking the flight. First 2 segment I had no issues buy 3rd segment they denied to check me in and almost forced me to buy a new ticket. Check in Crew was rude and would speak to me in Chinese. I am a foreigner who doesn't understand English. They wanted me to call my booking agent in Canada, it was mid night in Canada.

PEK
PVG
Good 6.6

I bought a round trip ticket online with my current passport number. When I arrived in Shanghai, I was held at the Customs for extra 20 or 30 minutes because the airline provided a passport number I used more than 10 years ago. My luggage was held at Pudong airport quite a few days. Each day, they said something different to me... When it's the time for me to go back, I was held again at PEK, because of the different passport number they kept in their system. Even though I explained to them how I purchased the ticket with my current passport number and I have no idea where the problem happened. They insisted that it was my own fault. My gmail did not work properly in China. I asked them for help by providing me the ticket agent contact info in the States. They said that they did not know. I should go where I bought my ticket. I had to spend hours to contact friends in the States to find the phone number of justfly.com. Then, I made international call to justfly for about hour to have the problem fixed. I did not provide any wrong info when purchasing the ticket. The problem was made between the airline and their agent. They, as professionals, could easily have the problem solved but they blamed the customer for the mistake. I had to spend so much extra time and money to cover their mistake, at the risk of missing my flight. That's the worst experience I ever had for international flight.

Fri, Mar 30
HNL
SYD
10h 20m
Wed, Apr 18
SYD
HNL
9h 35m
Trip: 20 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 124 reviews
Overall
6.1
Boarding
6.3
Comfort
5.9
Crew
6.7
Entertainment
5.0
Food
5.0
HNL
SYD
Excellent 8.0

The entertainment was free.

Paying $50 to process my Visa at the counter.

HNL
SYD
Okay 4.6

Everything a-la-carte, even tea and coffee. Book the baggage, seat and food package when you make initial booking. Did not see flight attendants come around to offer water, if they did, I did not notice.

HNL
SYD
Good 6.5

Flight itself was OK. No free warm drinks a bit pissing off.

Our luggage was not properly transferred in Sydney and then the recovery action was very slow and as if nobody cared.

HNL
SYD
Okay 4.0

Spent almost 200 dollars for baggage and seating. They lost my luggage and it took 3 days to get it back, finally. On my flight back they messed up my seat. I booked an aisle seat and got something right in the middle. When I told them I payed for seating they told me that you can pay for it but they still don't guarantee that you get the seat. Why exactly do I spent money on seating then? I'll never fly jetstar again.

HNL
SYD
Okay 4.6

Felt totally scammed by their baggage policy. Did not realize you have to pay for baggage in advance (which was a bit tricky since I didn't know how much my bags would weigh at the time of purchase) and was forced to pay nearly $1000 d For bags at the gate. Absurd!

Tue, Jan 2
SFO
SYD
51h 35m
Thu, Jan 18
SYD
SFO
65h 40m
Trip: 17 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3930 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
SFO
PVG
Good 7.3

New planes, efficient crew, on time.... Early arrival!

Shanghai airport transit process is horrible! Good is very plain, bit I don't care so much. However, not enough water provided. This really needs addressing...

PVG
BKK
Good 7.3

Timeliness,

Food, lack of water,.

LAX
PVG
Good 6.6

Good food and servir of the crew.

Problems to check in, long lines to aboard.

PVG
HKG
Excellent 8.3

Crew was very nice and attentive. Seat was OK

PVG
HKG
Excellent 8.0

Good food. More comfortable the aboard.

Thu, Apr 5
HNL
SYD
10h 20m
Mon, Apr 16
SYD
HNL
9h 35m
Trip: 12 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 124 reviews
Overall
6.1
Boarding
6.3
Comfort
5.9
Crew
6.7
Entertainment
5.0
Food
5.0
HNL
SYD
Excellent 8.0

The entertainment was free.

Paying $50 to process my Visa at the counter.

HNL
SYD
Good 6.5

Flight itself was OK. No free warm drinks a bit pissing off.

Our luggage was not properly transferred in Sydney and then the recovery action was very slow and as if nobody cared.

HNL
SYD
Good 7.6

Pretty comfortable, good entertainment.

Staff could have been friendlier. I asked for a cup of water and the flight attendant seemed annoyed that I interrupted her. I waited almost ten minutes for my 3/4 filled cup.

HNL
SYD
Okay 5.6

The only thing i liked wad the quick boarding and the fact that the flight was direct.

I think it's ridiculous to have a 10 hour flight and not give anything complimentary no soft drink no snacks nothing. I have been on domestic flights of two hours and gotten more. I also think its crazy to charge people $10 for entertainment like every other flight ive ever been on its included. For quite a long fight i thought it was a shame.

HNL
SYD
Okay 5.6

I liked the atmosphere and safety

The food isn't that good

Sat, Jan 6
SFO
SYD
75h 35m
Sun, Feb 4
SYD
SFO
55h 40m
Trip: 30 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3930 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
ORD
PVG
Mediocre 2.0

Tickets should be printed for all the flights, instead of having to go to the ticket counter each time. Luggage needs to be shipped all the way through. People need better English proficiency, they were useless.

PVG
ORD
Excellent 8.0

The tickets should be printed for all legs of the trip so i didn't have to wait in line for another ticket. The kiosks are confusing , people didn't know where to insert their passports.

LAX
PVG
Excellent 8.6

The movies and seats were amazing so it made the flight go by faster

None of the crew really spoke any English

PVG
BKK
Good 7.3

Timeliness,

Food, lack of water,.

PVG
HKG
Excellent 8.0

Good food. More comfortable the aboard.

Fri, Dec 8
HNL
SYD
10h 20m
Tue, Jan 16
SYD
HNL
9h 40m
Trip: 40 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 124 reviews
Overall
6.1
Boarding
6.3
Comfort
5.9
Crew
6.7
Entertainment
5.0
Food
5.0
HNL
SYD
Good 6.5

Flight itself was OK. No free warm drinks a bit pissing off.

Our luggage was not properly transferred in Sydney and then the recovery action was very slow and as if nobody cared.

HNL
SYD
Okay 5.6

I liked the atmosphere and safety

The food isn't that good

HNL
SYD
Mediocre 2.0

Nice customer service at check-in to help with our bags.

Was not well-informed about the excessive baggage fees at the time of purchase. You have to pay for everything on the flight - food, drinks, entertainment.

HNL
SYD
Mediocre 2.0

160 dollars per check on and on the flight nothing is free they waont even give you a drop of water unless you pay and we had a 10 hour flight with them no food or water unless you whip out that credit card

HNL
SYD
Okay 4.0

Spent almost 200 dollars for baggage and seating. They lost my luggage and it took 3 days to get it back, finally. On my flight back they messed up my seat. I booked an aisle seat and got something right in the middle. When I told them I payed for seating they told me that you can pay for it but they still don't guarantee that you get the seat. Why exactly do I spent money on seating then? I'll never fly jetstar again.

Tue, Jan 9
SFO
SYD
51h 35m
Thu, Jan 18
SYD
SFO
55h 40m
Trip: 10 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3930 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
PVG
ICN
Mediocre 3.6

the plane was downgraded from airbus 330 to boeing 737

ORD
PVG
Mediocre 2.0

Tickets should be printed for all the flights, instead of having to go to the ticket counter each time. Luggage needs to be shipped all the way through. People need better English proficiency, they were useless.

PVG
HKG
Excellent 8.3

Crew was very nice and attentive. Seat was OK

LAX
PVG
Excellent 8.6

The movies and seats were amazing so it made the flight go by faster

None of the crew really spoke any English

PVG
BKK
Good 7.3

Timeliness,

Food, lack of water,.

Sun, Dec 10
HNL
SYD
10h 20m
Tue, Jan 16
SYD
HNL
9h 40m
Trip: 38 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 124 reviews
Overall
6.1
Boarding
6.3
Comfort
5.9
Crew
6.7
Entertainment
5.0
Food
5.0
HNL
SYD
Mediocre 2.0

Nice customer service at check-in to help with our bags.

Was not well-informed about the excessive baggage fees at the time of purchase. You have to pay for everything on the flight - food, drinks, entertainment.

HNL
SYD
Mediocre 2.0

160 dollars per check on and on the flight nothing is free they waont even give you a drop of water unless you pay and we had a 10 hour flight with them no food or water unless you whip out that credit card

HNL
SYD
Okay 5.6

The only thing i liked wad the quick boarding and the fact that the flight was direct.

I think it's ridiculous to have a 10 hour flight and not give anything complimentary no soft drink no snacks nothing. I have been on domestic flights of two hours and gotten more. I also think its crazy to charge people $10 for entertainment like every other flight ive ever been on its included. For quite a long fight i thought it was a shame.

HNL
SYD
Okay 4.6

Everything a-la-carte, even tea and coffee. Book the baggage, seat and food package when you make initial booking. Did not see flight attendants come around to offer water, if they did, I did not notice.

HNL
SYD
Okay 4.6

Felt totally scammed by their baggage policy. Did not realize you have to pay for baggage in advance (which was a bit tricky since I didn't know how much my bags would weigh at the time of purchase) and was forced to pay nearly $1000 d For bags at the gate. Absurd!

Thu, Nov 30
HNL
SYD
52h 25m
Sun, Dec 10
SYD
HNL
64h 15m
Trip: 11 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3930 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
OKA
PVG
Excellent 10.0

Fast, easy and comfortable.

No internet acces in Shanghai.

PVG
HKG
Excellent 8.3

Crew was very nice and attentive. Seat was OK

CAN
NGB
Good 7.0

Kayak or JustFly put wrong ID number whole booking the flight. First 2 segment I had no issues buy 3rd segment they denied to check me in and almost forced me to buy a new ticket. Check in Crew was rude and would speak to me in Chinese. I am a foreigner who doesn't understand English. They wanted me to call my booking agent in Canada, it was mid night in Canada.

SFO
PVG
Good 7.3

New planes, efficient crew, on time.... Early arrival!

Shanghai airport transit process is horrible! Good is very plain, bit I don't care so much. However, not enough water provided. This really needs addressing...

PVG
ORD
Excellent 8.0

The tickets should be printed for all legs of the trip so i didn't have to wait in line for another ticket. The kiosks are confusing , people didn't know where to insert their passports.

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