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Heathlands Hotel Bournemouth

12 Grove Road, East Cliff, Bournemouth, BH1 3AY, United Kingdom

+44 871 222 0049

$32+

Overview
Map
Photos
Reviews

Hotels / United Kingdom / Bournemouth / Bournemouth

Heathlands Hotel Bournemouth - Bournemouth - Building

Provided by Leonardo

Heathlands Hotel Bournemouth - Bournemouth - Bedroom

Heathlands Hotel Bournemouth - Bournemouth - Bar

Heathlands Hotel Bournemouth - Bournemouth - Lobby

Provided by Leonardo

Overall guest ratings

6.7/10 Good

Based on 1,927 reviews

See all reviews

Review highlights

Location

8.8
Service

8.0
Comfort

4.6
Bar and Beverages

4.6

Nearby

About

When you stay at Heathlands Hotel Bournemouth in Bournemouth, you'll be in a shopping district and minutes from Russell-Cotes Art Gallery and Museum and Bournemouth Beach. This hotel is within close proximity of Bournemouth Natural Science Society and Bournemouth Pavillion Theater.

Rooms

Make yourself at home in one of the 130 individually furnished guestrooms. Your room comes with a pillowtop bed. Bathrooms have shower/tub combinations and hair dryers. Conveniences include coffee/tea makers, housekeeping is provided daily, and irons/ironing boards can be requested.

Amenities

Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and wedding services.

Dining

Enjoy a satisfying meal at a restaurant serving guests of Heathlands Hotel Bournemouth. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily for a fee.

Business, Other Amenities

Featured amenities include a 24-hour front desk and an elevator (lift). This hotel has 3 meeting rooms available for events. Self parking (subject to charges) is available onsite.

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Amenities

Free Wi-Fi
Pets allowed on request. Charges may apply.
Facilities for Disabled Guests
Meeting/Banquet facilities
No smoking
Restaurant
Bar/Lounge
24 hour front desk
Designated smoking area
Terrace/Patio
Parking (surcharge)
Wedding services

Map

Guest reviews

All Reviews
Couples
Families
Business
Solo

Overall Rating

Based on 1,927 reviews

Location

8.8 "Location is great."
Service

8.0 "Great service."
Breakfast

5.5 "Breakfast is mediocre."
Food

5.2 "Food is average."
Comfort

4.6 "Not very comfortable."
Bar and Beverages

4.6 "Bar is not good."
Cleanliness

3.5 "Not very clean."
Amenities

3.1 "Terrible amenities."
Room

3.0 "Awful rooms."

View all review categories

Overall Rating

Based on 1,194 reviews

Location

8.7 "Location is great."

10.0 "100% appreciated the closeness to the beach."

9.5 "City centre within easy reach, said 95%."

10.0 "100% liked the proximity to shopping."
Service

8.2 "Great service."

9.0 "90% found the staff to be very friendly."

8.0 "80% said the reception staff was great."
Breakfast

5.7 "Breakfast is mediocre."
Food

5.2 "Food is average."

5.3 "Only 53% were satisfied with the menu."

5.2 "52% thought the dining experience was appropriate."
Bar and Beverages

4.7 "Bar is not good."
Comfort

3.9 "Not very comfortable."

5.0 "Beds were acceptable for 50%."

4.2 "58% said rooms were small."

2.5 "75% thought it was too noisy."

3.4 "66% criticized the small bathroom."

0.9 "Air conditioning was criticized by 91%."
Amenities

3.0 "Terrible amenities."

3.0 "70% thought the building wasn't nice."

0.4 "96% thought the facilities needed updating."

1.1 "89% didn't like the architecture."

3.3 "Business facilities were unsatisfactory, according to 67%."

3.9 "61% complained about the elevator."
Cleanliness

3.0 "Generally quite dirty."

3.2 "68% said rooms were dirty."

1.4 "86% said the bathroom was dirty."

3.5 "65% thought it was rather dirty."
Vibe

2.7 "Horrible vibe."

1.3 "87% criticized the unstylish hotel."

4.9 "Unfriendly atmosphere, according to 51%."

1.3 "87% didn't like the unstylish hotel."

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Overall Rating

Based on 327 reviews

Beach

9.8 "Wonderful beach."
Location

8.9 "Location is great."

10.0 "100% appreciated the closeness to the beach."
Service

7.9 "Good service."

9.0 "90% found the staff to be very friendly."

8.0 "80% said the reception staff was great."
Breakfast

5.9 "Breakfast is mediocre."
Food

5.3 "Food is average."
Comfort

4.6 "Not very comfortable."

4.7 "53% said rooms were small."

2.4 "76% thought it was too noisy."
Cleanliness

3.6 "Not very clean."

3.6 "64% said rooms were dirty."

3.7 "63% thought it was rather dirty."
Room

3.0 "Awful rooms."

1.8 "82% complained about the bathroom."

0.4 "96% thought they were poorly maintained."

4.7 "53% said rooms were small."

3.6 "64% said rooms were dirty."

1.9 "81% thought the tv was sub-standard."

1.5 "For 85%, the rooms looked old."

0.8 "92% found problems with the furniture."

1.8 "82% had problems with the shower."
Amenities

2.8 "Terrible amenities."

2.9 "71% thought the building wasn't nice."
Vibe

2.6 "Horrible vibe."

1.3 "87% criticized the unstylish hotel."

View all review categories

Overall Rating

Based on 19 reviews

Service

8.4 "Great service."

9.2 "92% found the staff to be very friendly."
Room

2.6 "Awful rooms."

Overall Rating

Based on 385 reviews

Location

8.9 "Location is great."

10.0 "100% appreciated the closeness to the beach."

9.3 "City centre within easy reach, said 93%."
Service

8.2 "Great service."

9.3 "93% found the staff to be very friendly."

8.6 "86% said the reception staff was great."
Value for money

8.0 "Good value."
Breakfast

5.3 "Breakfast is mediocre."
Food

5.3 "Food is average."

5.5 "Only 55% were satisfied with the menu."
Cleanliness

4.3 "Not very clean."

4.4 "56% said rooms were dirty."

1.6 "84% said the bathroom was dirty."

3.6 "64% thought it was rather dirty."
Room

4.3 "Rooms are not good."

2.2 "78% complained about the bathroom."

4.4 "56% said rooms were dirty."

0.8 "92% thought they were poorly maintained."

1.8 "82% thought the tv was sub-standard."

1.3 "For 87%, the rooms looked old."

2.0 "80% had problems with the shower."

1.6 "84% said the bathroom was dirty."

0.6 "94% found problems with the furniture."
Amenities

3.3 "Bad amenities."

3.4 "66% thought the building wasn't nice."

1.8 "82% didn't like the architecture."
Vibe

3.1 "Horrible vibe."

1.2 "88% criticized the unstylish hotel."

2.2 "78% didn't like the unstylish hotel."
WiFi

1.5 "Disappointing internet connection."

1.3 "87% said the wifi quality was bad."

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Recent Reviews

All reviews
Positive
Neutral
Negative

3.3

review from

I liked the location of the hotel, easy access into the town. The room was very clean and there was alot of space. We stayed at this hotel at the end of november, being very cold we expected heating in our room, unfortunatly there was no heating in our room, took 3 phonecalls down to reception to get them to bring a small heater up, which then came with a grumpy member of staff with no apology. On the website it states there is parking available and it does no need to be reserved. We arrived at the hotel at 2pm and there was no parking spaces available, even the next morning there was still no spaces. We paid at the hotel by debit card after reserving the room on booking.com after leaving the hotel the next morning and giving the key back I received a phonecall from reception saying that I still hadn't paid for the room. Not a good experience.

Reviewed Dec 2010 by Anonymous
6.3

review from

it was very lay back .a good placa to stay near the beech and shop and pubs.

Reviewed Nov 2010 by Anonymous
3.3

review from

Staff were very rude and it took ages to check in. Car parking was terrible and I had to street park and get up early in the morning to move the car. As I was at reception I heard them trying to relocate guests as they had overbooked. The room was stuffy and there were no pillows on my bed when I checked in. The bathroom hadnt even been cleaned as the toilet was unflushed. The hotel description mentioned free wi-fi which the hotel did not have.

Reviewed Nov 2010 by Anonymous
7.0

review from

Great location, great breakfast and friendly staff. The room was very hot when we arrived, the housekeeper tried to get us out the room early and the grouting around the tiles in the bath was dirty, off colour and generally old and worn.

Reviewed Nov 2010 by Anonymous
6.7

review from

The room was newly refurbished and well laid out.Very clean and lots of room.Comfortable bed. The staff were mostly non english and they were unfriendly and also unhelpful failing to pass on a very urgent message for me.

Reviewed Nov 2010 by Anonymous
7.6

review from

the location of the hotel as it was close to the beach and the town, the staff where helpful and friendly, the room was clean, spacious and comfortable,and the breakfast was excellent.

Reviewed Aug 2007 by Anonymous
4.0

review from

location good easy access to beach and shops both outdoor pool and health suite closed for duration of our stay

Reviewed Jun 2007 by Anonymous
4.4

review from

The staff were friendly and service understanding and hospitable. The heating was not working in the room we checked into, and one of the windows was broken. We were given a replacement room which was much smaller, but we were given a free dinner to make up for it,

Reviewed Apr 2007 by Anonymous
6.8

review from

Location, easily accessible, parking facilities.

Reviewed Feb 2007 by Anonymous
4.8

review from

The friendlyness of all staff and there quickness in helping The rooms need updating bath's need replacing or degunging and the view of the pool area was terible

Reviewed Feb 2007 by Anonymous

7.0

review from

Great location, great breakfast and friendly staff. The room was very hot when we arrived, the housekeeper tried to get us out the room early and the grouting around the tiles in the bath was dirty, off colour and generally old and worn.

Reviewed Nov 2010 by Anonymous
6.7

review from

The room was newly refurbished and well laid out.Very clean and lots of room.Comfortable bed. The staff were mostly non english and they were unfriendly and also unhelpful failing to pass on a very urgent message for me.

Reviewed Nov 2010 by Anonymous
7.6

review from

the location of the hotel as it was close to the beach and the town, the staff where helpful and friendly, the room was clean, spacious and comfortable,and the breakfast was excellent.

Reviewed Aug 2007 by Anonymous
6.8

review from

Location, easily accessible, parking facilities.

Reviewed Feb 2007 by Anonymous

3.3

review from

I liked the location of the hotel, easy access into the town. The room was very clean and there was alot of space. We stayed at this hotel at the end of november, being very cold we expected heating in our room, unfortunatly there was no heating in our room, took 3 phonecalls down to reception to get them to bring a small heater up, which then came with a grumpy member of staff with no apology. On the website it states there is parking available and it does no need to be reserved. We arrived at the hotel at 2pm and there was no parking spaces available, even the next morning there was still no spaces. We paid at the hotel by debit card after reserving the room on booking.com after leaving the hotel the next morning and giving the key back I received a phonecall from reception saying that I still hadn't paid for the room. Not a good experience.

Reviewed Dec 2010 by Anonymous
6.3

review from

it was very lay back .a good placa to stay near the beech and shop and pubs.

Reviewed Nov 2010 by Anonymous
3.3

review from

Staff were very rude and it took ages to check in. Car parking was terrible and I had to street park and get up early in the morning to move the car. As I was at reception I heard them trying to relocate guests as they had overbooked. The room was stuffy and there were no pillows on my bed when I checked in. The bathroom hadnt even been cleaned as the toilet was unflushed. The hotel description mentioned free wi-fi which the hotel did not have.

Reviewed Nov 2010 by Anonymous
4.0

review from

location good easy access to beach and shops both outdoor pool and health suite closed for duration of our stay

Reviewed Jun 2007 by Anonymous
4.4

review from

The staff were friendly and service understanding and hospitable. The heating was not working in the room we checked into, and one of the windows was broken. We were given a replacement room which was much smaller, but we were given a free dinner to make up for it,

Reviewed Apr 2007 by Anonymous
4.8

review from

The friendlyness of all staff and there quickness in helping The rooms need updating bath's need replacing or degunging and the view of the pool area was terible

Reviewed Feb 2007 by Anonymous

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