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It was a disaster. We could not stay. We were given a room next to their waste hold area. The window would not open because all the rubbish bins were just outside. The room was tight and horrible. We left immediately. See our comments of 'what we liked'. Terrible hotel. Needs total modernisation, as location is good. Need new staff, training, etc. avoid staying there at all costs!
I liked the atmosphere, facilities and the staff who were most helpful and friendly. I did experience some problems with accessing my room with the card that was provided to me. It often didn't work and this caused me some inconvenience. I would have been much better off with a good old fashioned key! However, the staff made every effort to resolve this problem by upgrading me to a different room with a sea view. I considered this to be outstanding customer service.
Received room upgrade. Very good service
The buffet breakfast was superb, especially the honeycomb. Im the first room we were given the central heating was not wotking and we had to move to another room, but nobody came to help us with our luggage and we had to carry it all ourselves - not what one expects from a 4-star hotel especially as my wife and I are in our late seventies
The breakfast was very delightful, lot of choices and they do cater for vegetairans and those who use soya milk. The spa facilities were good. However, I would say that the hotel needs refurbishment and some area needs modernisation. Being told that we are limited to one towel each by one particular member in the spa club. This was not the case with other staff members.
A very comfortable bed having to wait in line to get a breakfast table
old world charm but shows signs of fading service in Oscars restaurant fell well below expected standard
Nice spacious room and spacious general areas staff were very obliging. Could not control temperature in room which got very hot. But in fairness that is a problem a lot of older hotels have.
The hotel was very comfortable. The service in the restaurant for breakfast was not good.
good customer service rooms quite small
Leisure facilities £15 to pay for car parking. No mention of this until we had arrived. Staff could be a little overzealous. We received the bill for our evening meal before we had had our dessert and coffee and our table was cleared while we were getting our cooked breakfast
This hotel offered free WIFI & Parking, and the room only cost £32! The receptionist was very helpful and friendly and I got a free room upgrade. The food in the diner was very good and well priced. Can't really work out why people were moaning, the price is fantastic and everywhere is very clean. Yes, the hotel is a bit dated but its comfortable and the cheapest around so well worth it for a short break. everyone stop moaning and pay more if you expect 5 star services At best, the floorboards outside my room were a bit creaky and there was no blind in the bathroom, which didn't particularly bother me
the pool and sauna .breakfast the room was an insult ,bathroom outdated and very dirty shower unfit to use . plugs loose on walls wallpaper a disgrace ,torn and dirty.
when handing in my key the receptionist could not give me a receipt for the room have requested copy but by 6th July still waiting
Central location very limited carparking hotel needs a make over, quite dated
Everyone was helpful & friendly.An ideal spot for all locations in the area.
The staff and the breakfast were superb. The bedroom smelt, believe it emminated from the mattress. Arrived late too tired not until next day the smell had ingressed into clothing. Decor poor and needs complete refurbishment.
we found the location ideal for the shops and theatre.The breakfast was very good and the staff very polite and friendly. creaky floorboards and the housekeeping staff started vacumming at 8.30 in the room upstairs. Also building work taking place although this was probably reflected in the price we paid.
a up grad of room free of carge noizy nabbears but was lookd aferter
Welcoming staff for English speakers but noticed lack of skill at reception for foreigners ie rapid, complex sentences, given once, no body language or reference to local town map etc. I saw two foreigners bemused despite being given instructions which only I could just follow. A little bit ot raining might help! Just a friendly observation - not meaning to be too critical!
Decor very very tired (corridors & bathroom) It was a typical old fashioned "seaside" hotel... the bathroom hasn't been changed since the 70's (nasty pink suite) and had a mouldy/damp smell. The room also felt extremely draughty and cold, despite the heating being on! The staff were friendly enough though. So to sum up, it is OK for one night.
The room was fantastic and very comfortable Breakfast was very disappointing, not very edible
The bed. The view of sea. The alfresco eating around the pool The abcence of a shower. The lack of promised sauna in facilities advertised in sister hotel.
Sea view, pibic areas had been extensively refurbished. the bedrooms were not of a similar standard as the public areas and are in need of refurbishment.
Opulent public areas, excellent staff
yes as previous reviews - lift scary. hot water very hot and could not cool down shower. cold water warm. toilet cistern took long time to refill,
The shower was cold,in both rooms that i booked, & the radiator did not work in room 203
Good location, great view from room with balcony and very friendly staff.
Relaxed atmosphere, helpful staff, good meals and good value for money Food portions a bit small
Hotel and room clean and warm and adequate. Breakfast good Although a warning was given water took a long time to heat up (more than 10 minutes for shower) and then only luke warm
Location was excellent and great value for money. Luxury stay and would definitely stay again. Added bonus of being upgraded but that shows the excellent customer service provided, would definitely recommend to friends and family
Meal served by friendly staff Room quite cramped
lovely hotel,great staff.good position, food very enjoyable.this was our second visit and it defenitely wont be our last!! bar prices.
The Hotel was excellent, within easy walking of the BIC, and plenty of parking. The staff were excellent, very friendly, and service was very good. Our room was comfortable and quiet. A super selection for breakfast, overall a most enjoyable stay.
TV did not work
We booked a superior room, but we would rate the room as standard. The shower was poor, the bathroom tiny, the door wouldn't lock, and overall just a standard room.
Friendly hote. Superior double was nicely decorated with little balcony- can't expect 'views' as surrounded by other hotels. Restaurant very good. Staff particularly friendly. Near enough to both prom and town. Would go back.
Quick and courtious service no smoking but will just have to get used to it as it will soon be law
Freindly & comfortable
Great staff and comfortable hotel nothing
Both the staff and food were excellent. The bathroom needs modernising.
Reception staff friendly and helpful, good sized room, clean, excellent sea view. Lovely breakfast and attentive waiting staff. Very good location. Found a good price through booking.com
Staff was excellent; when the heated towel rack in the bathroom didn't work, they upgraded our room. Bed was very comfortable. Shower was excellent (not in all rooms, but in the upgraded room). Wonderful location, with its view of the English Channel and a one minute walk to the pier. Five minutes to walk to the heart of a shopping district.
It was directly across the road from the BIC where i was heading for an event, and it was an amazing feeling being able to have an amazing night out, and then to walk across the road and come home. Room was beautiful! I loved the mirror in the bathroom. No complaints, only to say that the parking is not behind the hotel, its over the road in the shopping mall centre - however saying that, the hotel give you a key and you can park in a secluded area.
Location, comfort, cleanliness, good food and friendliness of the staff
Plasant, good dealings with staff - very satisfactory from that side of things. Room was in good condition, very clean, but so small moving around was difficult.
The hotel was very clean and the location was perfect for the beach and shopping.
The breakfast was very good The room was in the basement so no view. had to park your car across the road not in the car park in the hotel - even though you have to pay extra. the deal you had for booking on line was the same price if you booked on the day - not really a deal!!
Very friendly and helpful staff. The room was excellent with a sea view. We would definitely stay here again and I will be recommending the hotel to family and friends. Thank you very much for a very enjoyable stay whilst I was celebrating my special Birthday!
Nice room veiw, nice bed, Lovely bar! no bad experiences!
The hotel position by the sea front Piped music was very irritating
Too short a stay to make comments worthwhile Ordered a taxi - it didn't arrive on time and I had to ask again!
Location is great for beach, walks, cafe, restaurants and shops.
Nice location, nice bar/grill
Food good but very small meau for dinner
defineetly i will come again............wonderfull place,nice staff
Hotel is in a wonderful location with wonderful views and is up to the usual Marriott standard of rooms which we like and have become accustomed to and with such comfortable beds On Sunday we were shocked to hear that they had run out of most things from the bar menu because they had been busy over Xmas!!! Surely the Catering Manager knew Xmas was coming! A section of the restaurant had been closed off that night so we were unable to get a table and had to leave the hotel to go and find something to eat which was most inconvenient as my wife was not feeling too well and it was freezing outside. Also found out when having drinks at the bar that you had run out of crips/nuts for a few weeks - again surely someone can go down to the local supermarket!
Service of staff really very good.
Its central location made it conveniant for shopping & walks along the beach
The comfortable, warm bedroom with good location and free car park. The heated towelrail in the bathroom could not be turned on as there were no knobs on the taps.
very comforble and close to bic which we had a concert for there was a party in the funtion room below us which was noice but finnish by midnight
The Staff and location Bar snack, basic under cooked and over priced
Breakfast was a real treat - even the most hardened traveller would be hard-pressed to find fault. We were left alone to enjoy our stay I was rather purturbed when I saw our room they have glass windows to the floor and it felt like we were sleeping in a conservatory 2 floors up!
Leisure facilities were good The Connaught Lodge needs updating
It was the perfect location for us, with parking on site The room was quite hot as despite it being extremely warm & sunny, the hot was still on full blast.
The staff were very helpful. I believe you should make it clearer that this is a separate hotel to the Connaught Hotel. Our room in the Connaught Lodge was very basic and would be what I would consider a budget room. I don't consider the price I paid a budget price and was not looking for a budget room.
The breakfast was brilliant and service very good Ensuite a bit tired but for a one night stay acceptable
Close proximity to the town and conerence centre in Bournemouth
the facilities the room was far too small for the money
The rooms were great, except the radiators were on far too high and we had trouble sleeping, when we tried to open the door it was locked and the key was with reception! We were spoken to very rudely by a member of the breakfast staff, the receptionist was very apologetic and other than that everyone was very helpful. .
On a very cold day the hotel was warm and inviting. Liked the bar and lounge. Bar food and cream teas were excellen,t not so impressed with the main courses in the restaurant.
All the hotel staff I dealt with were very welcoming and friendly and very professional. The food served for breakfast was good but was only served like warm - including the traditional English breakfast.
Excellent food and table service Bath plug did not work. On one occasion no hot water.
Room quite noisy. Other guests woke me up.
good location, nice and clean room and friendly staff. information at check in
It was an excellent location for getting into town and the beach. Very peaceful too.
we had a fantastic break and will definately be returning to this hotel, all staff were very friendly as were other guests nothing what so ever, a very pleasing stay
location room smelt of smoke , bed very hard and lumpy, looked a bit tatty
The breakfast was very good, excellent selection and the waiting staff were helpful. We chose this hotel on the basis that it was advertised as disabled friendly & we specifically made a request for a room with disabled access. We were placed in a room on the third floor which was quite large but to get to it involved using two lifts and two ramps one of which was far too steep to be negotiated without assistance. My wife uses an "Acitive" wheelchair which is smaller than most and yet it would not fit through the door of the bathroom in our room. If you are a wheelchair user I would strongly recommend that you look elsewhere for your accomodation. We tried to lodge a formal complaint whilst at the hotel but were advised to do so in writing which is what we will do.
Friendly, efficient and comfortable. Good hot buffet style English breakfast. Constant low background noise from air-con plant throughout the night.
Helpful staff, delicious breakfast The bathroom was very shabby, seemed to be limited parking, the walls in our room were so thin we could hear the conversation in the room next to us
Staff were pleasant. Nice comfy seating areas. Dood breakfast. Bar prices were too expensive. Five pounds for two cups of coffe and a Snickers bar.
Staff was nice Room too dark, tern coulours
Good breakfast, clean room value for money Bathroom badly needed updating, bath very rough and sealant needed re doing i would not like to bath but shower was ok
Crowds of people smoking on hotel reception steps, this was intimidating and made access very difficult as stepping over people seemed to br the only way to get into the hotel.
Spacious room even for 4 of us(3 beds not bunk). Breakfast. Swimming pool. Friendly staff.
Staff were very friendly, and the excellent breakfast.
The service was excellent and the staff friendly and polite
Very friendly hotel with helpful staff.Old fashioned but nicely maintained Stopped serving hot food at 8.30pm, so nothing except sandwiches on offer when we arrived after a long journey.
The staff were very helpful and we were upgraded to a suite which was excellent. The hotel was very central just steps away from the BIC - the whole experience was perfect.
Good location, friendly staff. Good choice of well cooked food for breakfast. Good service Hotel seems still to be under renovation, so work ongoing, but does not interfere, except for a strong smell of paint.
Great Hotel, ideal location, friendly staff.
The service Poor Meal had problems with understanding of a "blue" steak and the quality
brilliant location, attentive staff , comfy room and very good food no
Relaxing , clean and comfort,very nice breakfast and had a nice evening meal.also friendly staff
warm and convenient
Our room for the value was excellent. Lovely sea view. There is a limited amount of parking, but if anyone blocks you in they keep their keys and should move the car for you, so is not too much of a problem.
No thing The worst hotel I have been
Peaceful, comfortable, pleasant decor and clean. Would have felt more comfortable with window covering for bathroom window - felt a little exposed at night/not sure what was directly outside.
Accessability to the beach. Use of the facilities - but unfortunately we couldnt get any treatments as they were fully booked
Good size room with great TV. A very professional Hotel with friendly staff and relaxing atomosphere Coffee in the Bar was bitter - only a very minor point
frindliness of staff room temperature difficult to control
We really enjoyed the swimming pool, spa, sauna & jacuzzi.
Comfortable beds and good location for the beaches and town centre After climbing to the 3rd floor my key card failed to work so after trudging back down and back up again it let me in the room to find another couple already in there? Eventually managed to find me my own room! It worried me that if i went out someone might be let into my room. Food very poor in restaurant, especially the price paid, if you like decent portion size go elsewhere, if you eat pidgeon portions you will be happy!
Lack of heating in the hotel on one of the coldest weekends of the year
the spa facilty we struggled to have a hot shower
Helpful staff Old tired and scruffy
The spa, pool and fitness facilities are good. Location is very convenient as within walking distance of town centre, seaside and shops. Bed very comfortable and heating good. Public areas, especially conservatory area by the pool and bar, really nice. Room too small. Not enough storage. Wardrobe far too small, not with only 5 coat hangers. Shower a bit temperamental. Restaurant average. In general, we felt that it was not up to 4-star standard.
staff very frendily room was comfortable spa was tranquil and restful had a very pleasant stay. thankyou no not realy
the bed was nice as were the pillows,towls nice and thick would have liked more chose of food from menu at night,only the taster menu on offer which was over priced
It was overall an excellent stay. The room was simply lovely, the food was delicious and so was the wine on their list. The hotel is very stylish and offers a homly feeling right away when one enters. That I coundn't stay longer... ;-)
I wanted to experience a "Green" hotel. I was very impressed and felt well informed about their efforts to be as eco friendly as possible. The hotel has been restored beatifully, fabulous beds and great food.
clenlyness Menu a bit limited
A luxurious room with a roll top bath in the window alcove, very attentive and friendly staff and excellent food in the restaurant, what more could you ask for. Plainer biscuits with the room service cheese !!! but thats all.
quirky decor, good parking, spacious public areas, very pleasant restaurant, friendly reception, good last minute room rate, excellent location. had to have breakfast one morning in less pleasant nearby sister hotel; mattress rather thin
The reception and lounge area was very attractively decorated and inviting. All the staff we dealt with were very pleasant and helpful. The bedrooms were very basic and the blinds in our room were broken in places. The room was also at the front of the hotel so was quite noisy, however it was clean and warm.
the setting and breakfast sqeaky floor boards and windows were hard to shut.
We stayed at this hotel to attend a wedding and reception. The Orchid has excellent facilities for both weddings and wedding receptions and the staff are very friendly and helpful.
went to a show at the b i c
Friendly staff. Value for money Nothing to dislike
Good Scrambled egg and service at Breakfast.
It was very clean and modern and the staff were very friendly No food in the evenings. There was no sound proofing in the room, when the people came into the room above it was like they were sat in the room with us
The organisation of my sons wedding was great. The ceremony and the facilities we used made it very special. Some areas needed to be refurbished..... which was a shame.
Use of the leisure facilities. The breakfasts The friendliness of the staff. Walking through the smoking zone when entering/leaving the hotel
I travel to Dorset once a month and I always stay at the Wessex. Provides good value for money and its location is ideal for my purposes place is now starting to look and feel a bit jaded and could do with a bit of tlc
The position of the hotel was very near the seafront and the centre of Bournemouth. The breakfasts were excellent and the swimming pool was very clean, warm and pleasant to use The hotel seemed over warm. It would benefit from an extensive update although it was all very clean, just dated and tatty (apart from the reception/bar area)
lift too small
Location, parking, nice big room. The evening meal was spoilt by a foreign gentleman sitting next to our table who obviously had a cold, and with no regard for fellow diners, kept sniffing and making 'pig' like noises. In addition, some of the food was obviously microwaved and was very poor. The waitress also asked me to pay for the wine at the table! I've never had that before in a hotel restaurant. A bad meal all round.
comfort of bar area etc n/a
Room facilities were excellent N/A
very good staff, excellent breakfast. the rooms were very dated and tired looking. bathrooms need to be updated
The room was clean and the bed was very comfy.Lovely swimming pool!!! Yes, the time of check-in- 2p.m., rather late.
The use of the leisure facilities and evening entertainment.
The quietness during the evening.
The cooked breakfast was good. Dirty, tired, very dusty bathroom floor. Fittings in bedroom broken and scratched. Curtains dirty and smelly. Very poor Reception staff - no greeting or goodbye.
Friendliness of staff, large room, able to get refreshments on arrival although not sure if this only applies to weekends and breakfast excellent The shower head hose fixed half way down on wall so could not shower properly
One room was a suite - Fantastic! Manager Joseph was excetionally friendly and helpful Some rooms a bit cramped, jacuzzi didn't work in leisure centre.
breakfast was quite good hotel receiption staff very grumpy
everything. walls very thin.
The food and service at the hotel was excellent. The bedrooms needed some decoration and updating, although all the bedding was excellent.
Easy to find, central location. Friendly and helpful staff. Clean and well maintained, if a little tired in places like the bathroom. The water in my room could have been warmer.
Very friendly and positiev staff. Lovely big, comfortable bed
Friendly staff and nice room, bar and general comfortable feel to the hotel
the resteraunt was very good there was a party in main dining area on saturday evening which finished at 1am we was not informed of this until our arrival.if i had known this i would have booked another hotel.as this was below my room.
The girls on reception were very friendly and next morning when I asked directions to a particular shop, they looked it up on the computer and gave me the postal code so I could drive there to the nearest parking place. They were helpful and friendly, welcoming makes a difference. The young lady working in the bar the night before was also very friendly and accommodating I felt that the room was very cold when we entered, and I was cold during the night. The pillows were very uncomfortable and so was the bed. The meal in the restaurant was good but when I asked for olive oil and balsamic vinegar for my salad I was given white vinegar and red wine vinegar, the waiter did not know what was what.And how I hate making a fuss but felt I very uncomfortable with the couple opposite me looking as though (who does she think she is) it was only olive oil and vinegar. My glass of wine was forgotten for my meal and by the time it was realized it was too late as I did not wish to drink a glass of wine quickly.
we have used a few hotels in bournemouth , but this is the cleanest hotel we have ever stayed at , the staff were exellent and we will definitley stay again owen & carol emmott everythin was brilliant
The swimming facilities Took along time to be let in late at night
The lighting in the room was gloomy.The absence of a desk lamp is off- putting to the proffessional visitor who wishes to work on papers.
Good pool area, excellent staff with absolutely superb service. Room was a touch small.
stayed at hotel to see a show at the bic center the meal times ment that we could not eat at the hotel.also when we returned from the show there was some sort of do going on so could not even get a bar meal and near impossible to get a drink
Excellent breckfast selection. Helpful staff. Ideal location. Shower- broken shower head.
Staff very friendly and helpful Room was cold and damp on arrival - corrected with an additional heater