Located in Bourscheid (Luxembourg Ardennes), Cocoon Hotel Belair is close to Bourscheid Castle. Additional area attractions include Vianden Castle and National Museum of Military History.
Dining options at this business-friendly hotel include a restaurant and a bar/lounge. Additional amenities include a fitness center, multilingual staff, and tour/ticket assistance. Complimentary self parking is available onsite for guests.
The 33 guestrooms at Cocoon Hotel Belair include minibars and hair dryers. All accommodations provide desks, safes, and phones.
Hotel is situated in the middle of nature. Peaceful location next to a lovely stream. Food was fine, but not up to culinary standards. Personal is really trying their best to make guests happy, but are understaffed so service could be improved even more. Beds are luxuriously soft and comfi, but you have to like this. Superior room is very spacious and has beautiful bathroom.
Hotel is "in the middle of nowhere" so not much options for going out or having dinner in another restaurant. The kitchen had trouble in preparing the steaks (mixed up the sauce, well-done/medium), we had to send it back. But then it came back perfect. There was glass on the floor in the room, and even after telling the manager, it was still there (after they've vacuumed). In our opinion it was not right that the manager corrected his staff in front of the guests.
The hotel was clean and comfortable, but it was the location that was amazing! Set in a valley overlooking the Sure River with a view of the castle.. it was idyllic. It was the most quiet, peaceful hotel I have ever stayed in.
Peaceful & relaxing
At the time of booking room included meals, we could only eat between 6.00-8.00pm
The overall location in a meander of the river is attractive. The nearby ruins of the castle of Bourscheid are worth visiting and can be seen from the hotel grounds. Supper was excellent (35€ menu) and personnel attentive. Breakfast was very good too, fresh home-baked bread was a topper.
On the Booking.com site we booked non-smoking rooms, but there were no non-smoking rooms. Unfortunately our clean and beautiful room had been used just before by very heavy smokers. Because of that we had to sleep with the window open leading to another problem: the train passing by every hour awoke us a bit too often. With everything closed the night-trains are not a problem we suppose.
Absolutely beautiful and exceptional location.
Unfriendly, arrogant staff. Hotel with pretentions it doesn't live up to. Beautiful location, but otherwise no reason for 4-star rating (average 3-star in terms of service, room quality, facilities, etc). Quality of the food in the restaurant was mediocre (except for the - expensive - wine list that was quite good), and service was bad, unfriendly, inflexible and amateuristic. Room spacious but hardly decorated. Walls and carpet full of stains, looking like 10 years old (whereas the hotel is quite new). Rooms are noisy. All in all, exceptional location (must see: Bourscheid Castle!), but mediocre hotel and bad in terms of quality-price.
Position and good reception staff
Wonderful situation with very helpful and polite staff. The quality of the food is excellent and served perfectly but slow.
The only problem was the waiting time at dinner, one night we waited 50 minutes for our starter, dinner takes up to 2 1/2 hours
the view and the peacefulness
Vincent was terrific!! Nice fellow. We wish him the best.
The restaurant service was horribly slow. We were amazed the first night. Then, on the 2nd night it took 2 Hours-10 minutes for us to have only two courses. We did not come again on the 3rd night, and would not stay there again.
Flexible staff, asked for my breakfast earlier, wasn't an issue!
No room-cleaning during my stay!