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Overall the hotel's services were excellent although I did have a problem with the room. The breakfast was particularly good. My room had a very distinctive smell of sewage or rancid fat which was very unpleasant. An attempt had been made to mask the smell with a plug-in room scent device but this only proved to make it worse. The hotel was full so there wasn't an alternative and I was only there overnight but I would be unhappy if it happened again.
The service was really good the staff were very informative and friendly. The hotel was booked via the internet and so we weren't informed that the hotel's spa and steam room were not available or even finished which was disappointing.
very good service, what i would expect from a boutique hotel Television wouldnt work properly, thats all
Everything was extremley good n/a
wonderful hotel in great position at the center of the city.
The Arcadia is one of the nicest boutique hotels in all of Europe. The restaurant was wonderful. The staff was amazing - extremely nice and very helpful. The property and rooms are beautiful. The location is in the middle of Old Town and perfect for easy walking to all historical and other sites. We had an absolutely wonderful hotel experience at this property and will always stay there from now on, anytime we are in Bratislava. In fact, we are more likely to go back to Bratislava because of this hotel.
The room and the SPA area together with the perfect location made the stay very relaxing. The minibar was not refilled daily, and there was no room service meny available, and we did not get any even after reminding the room service staff.
The atmosphere, service, the whole package.
The hotel is still very new and the staff SO eager to please -- though still figuring some things out. For example, they can;t garage one's car because they are not insured for damage! That said, the garage is 20 steps away so it was not a problem. Hotel is superbly located and clearly the top spot in town. Should do very well once it becomes known -- we felt we were just about the only guests there the 2 nights we stayed,
They made it very personal and were very friendly and had some nice touches to make the stay more comfortable Not really everything was at a very high standard
Good treatment from the staff, always happy to help. Good clean and well thought out room and bathroom. Very close to the old city. Constant drone of a rather noisy bathroom extractor fan which did not switch off all night. The staff did try to help but it meant calling out the technician, so it was decided it would be OK to leave it. No doubt fixed by now.
convenient location, good price, clean rooms there was only one towel per person, which is strange, normally you need at least two.
location hotel bar and restuarant's prices are high
Central location, friendly staff, reasonable price, allowed to extend check-out time. Charges for internet wifi, expensive breakfast, expensive bar.
The location was superb, nice and quiet location and not too far from City centre. The fire drill was not explained very clearly to us on Monday 22/11, we were told to go away for 2 hours while this was going on.
Its location and the bathroom cleanlines and shower ! The beds were not very comfortable , Staff do not smile enough and also there was a fire drill on one of the day we were leaving at 10.30 am 1) This was not communicated to guests well .. there should have been a letter placed in our room informing us of this . 2) this was in the morning when after a late night out was incovenent as most guests were still sleeping and we wanted to catch some sleep before having to check out! When we asked for a late check out to compensate us for the inconvenience we had to be referred to the manager who initially was inconsderate and wanted us to pay for the late check out which i feel was unfair ! It was only after one insisted and pointed that I would complain that the manager agreed to it . unessary exp
convenient, cleaniness Not having two beds in the room
I like very much my walks in the old city of bratislava, Beautiful Bars, restaurants and shops. People are nice and very clean... I also like the shopping centre by the river. I had no problem what so ever!!
I enjoyed everything with the hotel, staff were excellent I enjoyed everything
The room was clean and comfortable, it would benefit from some in-room tea-making facilities or a fridge. The staff were helpful and easy to communicate with.
The staff were very happy to let us leave our luggage after we checked out No, was a good hotel
A beautiful room with a view on the Danube river. It is also very close to the old town.
Free internet, Breakfast and very quite environment More selection of TV channels
location and hotel cafe
The room was nice, bed was comfortable & the view was good..... The spa facilities were very nice even though the guy looking after them was not helpful, breakfast was ok Very loud on the Thursday night, music went on untill 4 or 5 am, Pool didn't open untill 9 am which is a shame if you have to leave early because it's very nice..... Sunbed would not turn on & the person in charge of the pool area was nowhere to be found
Very friendly staff. Location is very central. You can use the wellness facilities for free. Aircon was not working and the bathroom/toilet is quite small.
location. I tried the singel (2nd floor) and the double room (3rd floor). I only stayed for 1 night. Every night extra woulf have been a waiste of money. Small, old rooms. Airco not working. Very small bathroom.
President-Suite very comfortable, nice bath tub, huge bed for the President-Suite to be the best room of the hotel, it was located in the 1st floor, so it was a bit too noisy from the street
Great location, nice modern room, comfortable bed, friendly staff. What more could you want? The breakfast was uninspiring but it was free so I'm not going to complain.
Comfort and location Would like tea/coffe making facilities in room
Possition, nice and wellcoming staff, good breakfast, other facilities not used... one of ghe old school hotels but really nice... my friends had dinner in their restaurant and appreciated this... Internet via cable (even for free), towels were not for adequate for 4-stars hotel...
Hotel ambience was very good with good value for money. location excellent with pleasant leisure facilities Hotel overheated and rooms facing Danube noisy with passing traffic. Room layout poorly designed - did not maximise use of space so felt somewhat cramped. No tea making facilities.
Very close proximity to the Old Town area of the city. The restaurant was very good. Hotel is in very good condition because it is new. Internet access was quite expensive.
Clean and very comfortable
The staff were excellent and knowledgeable and multi lingual. Breakfast seemed quite expensive as it was notincluded in the price. The pillow was not comfortable and the room was stuffy.
Restaurant was excellent and reasonably priced Hidden expenses - airport transfer and city tax were extras. Breakfast cost more than evening meal.
Good location for a business trip, or a short trip to the city. I had a nasty slip and fall in the steam room and almost broke my ribs. The floor was very slippery, and the management didnt seem concerned to offer medical help or install rubber mats as a safety issue inspite of advising them. I had to cough up a substantial amount for the ambulance and the government hospital.
Chic decor. Close to old town and castle. Friendly, helpful staff. The duvet was too small for the bed.
Location is great. Very near old city but on main road. Great breakfast! Huge selection of good fresh food. Staff is very helpful and polite.
Good hotel, location just outside oldtown, clean with spacious rooms ideal for weekend break. Breakfast @18 euro is way to expensive just walk in to centre for much better value, Everything else was fine.
Promotional offer , occupance of the hotel terrible ( 10% of the rooms ?) Normal price exceptional high ( courses A.S.o is the main income of the hotel)
A great hotel in a great location
The impeccable and pro-active service on part of the staff, the most marvellous roof-top spa with Danube view, the free Rolls Royce shuttle (though somewhat over the top for a small city like Bratisvava with very short distances that can be easily covered by walking) The restaurant service and breakfast were excellent. However, the dinner was over-priced and somewhat disappointing in terms of quality and quantity. One would have expected more.
Zion spa mit grossem Pool und zwei Saunas, bequemes und grosses Bett, modernes Badezimmer, Dusche und Toilette getrennt gähnende Leere im Zimmer (keine Hotelmappe, keine Dekoration, kein iPad), Turn Down sehr schlecht, schlechte Wifi- und TV-Qualität, die Mehrheit des Personals sehr unpersönlich
Design is absolute tastefully, brings a very nice atmosphere. The personal cooperativeness is also perfect. We want come back again. ------
Beautiful hotel - very caring staff. Some teething problems with technology. Wifi not always working.
Perfect hotel for a perfect price. Perhaps the best hotel I've ever stayed! Helpful staff, luxurious stay and an excellent breakfast.
Warm, luxury atmosphere. Friendly staff. Modern rooms with excellent design. Beautiful view at river. Pleasant Spa environment with amazing view during sun set and evenight. stay was excellent - I can make only small remark with regards to the parking - we did not find the sign at the parking space very "user friendly" - we spent quit some time to find the EXIT doors which were not closed
Everything, the staff was attentive and efficient, the room was spacious, clean and comfortable
Very friendly and helpful staff. Newly decorated, spacious and comfortable rooms. Brilliant location - a hive of activity, but with windows closed, the noise was pretty much blocked out. Thai massage was a good choice!
wonderful location in the old town, helpful staff. buffet breakfasts are high quality the resturaunt is very popular making getting a table difficult
Location is amazing. Lots of restaurants and shops right at your door step in the middle of the old town. Staff are friendly and very helpful.
Perfect downtown location, great rooms, good internet connectivity (wired and wireless), friendly and supportive staff. Be aware that cars and taxi's cannot get to the hotel (which is in the pedestrian zone), it's a 100 meter walk or so.
near to everything
Lovely large rooms with character. Really friendly and helpful staff who sorted out any problems immediately. Excellent location in Old Town.
No better location, good price and the rooms are wonderful.
The staff Request of check out before official time on part of a person ...
Facilities / Services; Comfort
This hotel is by far one of the best hotels we have stayed in. It's location is second to none and it's cleanliness and comfort is outstanding The only critisism that we had on our stay within the hotel is the food and restaurant. The breakfast was a big let down and the lack of choice and the lack of basics such as toast and a plain breakfast tea was a shame.
location is good. fitness room is too small.
Very good location in the city centrum :-)
Great location in the heart of the city. Walking distance to many restaurants and attractions.
Overall very expensive.
Excellent location, close to old town and 10 min walk to Incheba concert Venue.
Although its right in the centre of the city, it is very quiet as its based in a pedestrianised square. Very pleasant location overlooking cafes and restaurants across the square
The old building is beautiful, as is the terrace for breakfast. The staff did their best, but see below for my sentiments on the fate of this beautiful hotel under Radisson management. A beautiful old hotel ruined by the insouciance of the Radisson group, which is quickly becoming the worse hotel chain around (of the better ones). One only hopes that the grand old lady which is the Carlton would be taken over by Kempinski, Starwood, Mandarin Oriental or other, which would give her the respect she deserves, as an old European hotel. The current way the hotel is run and decorated makes one sad.
I just loved it ... the hotel is just right in the spot as should be. In the right center of BA and with easy access everywhere .. clubs, bars, restaurants. I recommend this hotel with easy access form airport or from highway as I came by car and with parking of the hotel you don't need your car for all the period of the stay.
The big room, the wieuw and the staff Everything was perfect!
no shampo in bath 2 some one was nocking mz door 4pm
the location is perfect price is high
location was very convenient beds were uncomfortable
Breakfast Noise during the night, bed...
Breakfast was, while not fancy or high quality, adequate and plentiful. The cabin itself was large enough to be comfortable. The location of the boat/boatel was definately of great advantage, only a few minutes walk to the historic centre. The cabins (or room) was in need of some work. The carpet, if you can call it that, was horrible, the matress depressingly thin and the bed, while a double (not two twins together) also short if you happen to above 6 foot tall, as are both myself and my girlfriend. Both the decor and the light fittings could definately use an overhaul. With some effort the rooms could be far more pleasant.
The staff were friendly and helpful. The situation on the Danube in the centre of Bratislava was excellent and provided easy access to the old town. The taxi ordered arrived on time. Where to start. That this was a former communist and controlling society was evident from the first. Long booking in form containing much unecessary and unwarranted information. Incredibly expensive for what was on offer. Decor generally was from the sixties or earlier in appearance. Carpet was thin and rucked. One chair was deeply stained. As I have a bad back the hard bed was reasonably welcome.
Staff were very helpful. They gave us plenty of assistance and local information. The location is quite spectacular. At the time we stayed the gasline had been severed by work on shore. This meant that we had no hot water. As we were only staying one night we coped ok, and the staff were very accomodating.
it was in the boat that's coool and near to down town bad breakfast and not reallly nice rooom
Good central location and helpful English speaking staff. The hotel was warm and clean (although a little shabby). I would probably stay there again but would hope to pay less for the room. They did not know we were coming but still found a room for us. It was a bit expensive for what we got. If the price was lower, we might not have been the only people who seemed to be staying there on the first night!!
Its location was very good the city center is a few minutes from the hotel. My room overlooked the Danube. The recepcionist spoke to me in Hungarian (when he found out my nationality). The restaurant overlooks the river. The staff were helpful and kind. The room was a bit cold.
Staff were very good, view from room superb, good breakfast menu. good sized rooms, very comfortable. It looked a bit shabby from the outside, could do with smartening up. Poor access from street.
near the old town carpets poor (spilled paint), very noisy (3am party-boat across the river), windows (dirty so you couldn't see out). Food cold - but prepared a warm (not hot) fried egg when asked (in broken Slovak)
This was a surprise-trip for my girlfriend a romantic weekend Bratislava. This hotel was good. The room was very clean, we had a bathtub as well... And I think the best thing - especially compared to other hotels of the same category - is that it is situated very near to the old city center and the staff is friendly, especially the guy with the little dog! We requested a double bed and got two seperate beds against one another. The cc-machine was broken so we had to pay all in cash (small inconvenience and they offered us free breakfast for it). But breakfast was very poor... we only took it the first morning... there were small worms in the cornflakes... but the girl from the reception was a bit shocked as well and immediatly replaced it, but even the fruits and etc. were very dry and it was not really a good start of the day... No worries; plenty of other things around! +Keep your key with you, the first night we got locked out together with the receptionist! He had to get a ladder and climb over to the neighbours! But all good in the end - we didn't care, the room itself was good!
Small hotel with 12 rooms, staff really cared and made every effort. Lovely decor, brand new. Absolutely excellent value for money. Breakfast was continental and as much as you want.
I really loved the hotel and the rooms very much. The hotel was really easy to find and the direction in the website was really helpful. You can walk to the historical places easily. It was clean and smart. and special thanks to Nika who really did her best to make everything great for me during my stay:)
Quiet place close to the center, clean room Wireless could work better
Staff was friendly and helpful. The towels in the shape of swans was a nice touch. Beds very comfortable. We wished we had tried the breakfast, but we avoided it based on customer reviews. I believe that the hotel has improved it.
Clean hotel room, basic but all you need. Would have liked to have a haridryer in the room :-)
The receptionist was really helpful.
Only location is good. The wireless network is week.With the facilities they provided, i think its too expensive.
very nice place.very friendly staff.highly recommended
Very clean with helpful, friendly staff. Central location.
Everything superb! Provision of hot breakfast meals among the buffet items would be welcome. Blind ordering of them is less preferable.
perfect location. An old building perfectly renovated in contemporary minimalist style. Extremely confortable rooms and excellent bathroom. And very good value. Internet connection very poor. They shd find a provider up to their own standards.
location is very good, rooms and bathrooms are very very beautifull, fantastic price-quality
nice clean rooms although the rooms themselves were reasonable, there was really nothing else to the hotel. breakfast was poor
Situarion Smell tobacco
fourniture were beautiful. people very king. nothing all was perfect
The staff were so helpful and were very willing to give information on tourist attractions and travel. There was a good choice for breakfast.
Small hotel but very modern and clean, staff is great and even bought an adaptor when they realized they did not have it. Free internet in the room is a plus. Breakfast is very poor for a 4-star hotel.
Great location, clean and modern hotel
1.Location; 2.An excellent wormkamnship and design of its interior; 3. Romantic and worm atmospher of it.
The only advantage of the hotel is the location. This hotel is old, and even the panoramic rooms look cheap. Small rooms, bad decoration, no view. The parking is expensive. In the spa, no big towels.
It has very good location close to the old town and main tourist attractions. Breakfast was also ok. The small lamp in the wardrobe was broken and there was only one hanger. So we had to ask for some more at the reception desk.
Excellent location. Good breakfast. AC in the room is non existence. When I called the Front Desk I was told it was working as best as it could. I felt the taxi company the hotel used charge a bit high. Flat rate of €22 to the airport for a 9 km trip.
The staff were efficient and friendly, the room was clean and comfortable and the location is excellent. The breakfast was spoiled by the bacon, sausages and beans being cold and I was the first guest in the restaurant just after it opened. 18 euros this was very poor value for money. I would have been better going to McDonalds.
Professional and polite staff Great location and price Toilet has a private room!! Room felt stuffy (both husband and my self woke up feeling stuffed up). Typical European firm bed with flat pillow The breakfast looked amazing but tasted blah. Extremely disappointed with the taste of breakfast. There was a variety of options available but the taste was off with almost everything (both travelers felt this way).
Excellent location All the leisure facilities were closed and we were not informed of this. I booked a no s,okimg superior double. We were put in a non smoking standard and when we complained were put in a smoking double.
Room was neat and comfortable.
Location Extremley overpriced for quality of the hotel. Pool and gym charged as an added extra. Cost of food and drink more than double the cost of local establishments
No nice staff,problems with the shower,
The Breakfast was a complete breakfast. There's an epidemic of properties claiming themselves or being claimed as 4 stars when their offerings are 2 star at best, and sometimes worse. This is one of those properties. The room is filled with old "dorm" furniture, no amenities, off brand toiletries bolted to the wall, dirty hallways, drafty windows, no climate control... it's a nightmare. And on top of it all the indignity of being double charged for the room.
Terrible terrible place... Carpet was dirty, mold in the bathroom, everything was dirty and disgusting... I would never recommend this hotel for anyone... Oh yeah and parking was 27€ what a joke! But actually parking looks better then hotel room!
Location, Location, Location. Walk out the front door and you are on pedestrian zone!!! Walking distance to most sights. Wifi only works in small area of lobby. Furniture and carpet a bit worn. Could use renovating of rooms. Was charged extra for parking 27 Euro.
Great room with comfortable beds, quiet neighbourhood, courteous staff, artistic decoration and overall pleasant comfort, will gladly come back again no comments
Staff was friendly and professional. Price was high and everything was extra - parking 13 Euros per day when if we had known there was plenty of on street parking; mediocre breakfast was 13 Euros or 9 Euros for bread and coffee, map was 2 Euros, etc.
It was not just a hotel it was an attraction to. Very peaceful. The only downfall was the staff. Ive been treated better at 2star hotels. Just the staff, they were not vry friendly, it felt like they did not want to be there. Also they really need to upgrade the airconditioner system, just being on the water did not keep the place cool.
good idea there's no secure parking even it's written in the description
I liked the fact that it is a boat, the interior is interesting. The location is close to the center (to the castle). The corridors were dark and dirty. Socket in a room hanged from the wall. It was stinking in a toilet sometimes. The breakfast was not very good, e.g. there was no tea, only coffee. The botel is not easy to find if you are travelling with a car. No convenient place to stop near the botel, although it is possible to park a car in a quarter across the road once you know the location and then you need to walk about 200m (crossing the road).
It was cool to stay on a boat. There is no where to park which makes it hard to bring in your luggage. Had to park about a 1/2 mile away, drag in our luggage and then park at a nearby hotel where there was security. Cost to park in a "safe" place was about $60/day which took away from the value.
Excellent and very helpful staff..!! Really..!! Room could be little bit cleaner. Lodging and bathroom OK and clean, but carpet with fields of dust.
nothing. rude staff, curry smell everywhere due to the restaurant being an indian restaurant (which was not shown on your website) the pole dancing club (also not mentioned) very dated decor, minute bedroom, even smaller bathroom only slightly larger than an airplane toilet. location from dropping off which is on the side of a busy dualcarriage way....and plenty more.
convenience to town, quiet and peaceful Restaurant fare was Inidian, food was OK, but the service took over 50 minutes to receive from the time we ordered.
Location Untidily in number
Good Indian Restaurant on board.
Novelty of sleeping on a boat; closeness to city centre General cleanliness of boat was not good with dirty plates left for over 24hours on deck. No-one was overseeing breakfast on the Sunday morning although this was not the case on the Monday and the reception staff were not particularly welcoming.