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The dining at the hotel was very goos We did not have hot water in the family suit and when I sought help at 6:30 in the morning, no one was on duty at the desk. It was not fixed during my stay
Very friendly staff and good Italian food! The family room's bathroom was not great at all. Due to the fact it didn't had any window and the fan was probably not enough, it was very humid and already strong signs of mould on the wall and shower curtain.
the restaurant served excellent food. the view over the river rhein the restaurant menus were not translated to english
Extremely poor location with freight noise 24 hours. On offer was only Italian food and wines at high prices - no local fare available
The staff were very helpful and friendly
great room, Patio overlooks Rheine, bathroom has shower and bathThe view over the rheine and river traffic was interesting no
The breakfast was pretty good and the breakfast lady was nice. Front desk customer service. They did not swipe my credit card when checking out and had me sign an authorization form for the card I had given online 8 months prior instead. However, I had lost the card that they had on file and canceled it weeks before our trip. So they did not get paid and tracked me down at another hotel to get my new card number. I gladly gave my new credit card number and feel like all of this could have been avoided if they had asked me for my credit card and swiped it at check out like everyone else.
Balcony view of the Rhine Poor lighting in the coridors
This is the 2nd time we've stayed there. Lovely European property. Excellent restaurant. In a beautiful setting. Golf course wasn't particularly good, but O.K. Rained while we were there, so that probably influenced our experience.
The variety of junk and art Nothing in the bathroom exept a bottle of soap on the wall not even a showercap or a washcloth. The hotel hasn't been renewed since about the 60's
The breakfast and the scenery n/a
The relaxed atmosphere and position of the hotel. Well worth the supplement for a river view.
Great as always
The position right on the Rhein, with a little balcony was great. The noise between rooms was pretty bad, and although the staff was responsive to inquiries or requests, I have to say their manner was a bit dour
Loved it! The perfect location on the banks of the Rhine. Staff couldn't have been more friendly. Pool a bit small, but otherwise everything just right. Will I go back? You bet!
Very helpful staff, lovely room, parking inexpensive at close no wireless connection in room apart from T mobile which is expensive,
The location is really excellent The room and communal areas are rather dated and not very clean. The staff not very helpfull
Great location, nice rooms, good facilities. Will come again, if in the area. Pool was not open at 7 AM the day I was there.
the view and the building the wifi didn't work on my macbook and on a work trip that is critical.
great staff. location. decor no
The location of the hotel is spectacular, with an amazing view of the river! The staff is very helpful and kind. Eating at the hotel's restaurants is a really good option too. The city is lovely, a very nice place for wine lovers and the hotel is perfectly located to explore all the options that the Rhein Valley offers. The rooms are a bit noisy, both due to the trains on the other side of the river and due to the thin walls. The lack of free internet access in the rooms is also a problem.
This is a fantastic hotel. We have stayed here before and would highly recommend it to anyone.
Super clean rooms that are well appointedParking includedexcellent restaurant Check in staff said breakfast was included and then it was an expensive $12 Euro extra per person at check out. Ouch.
Rooms oK Yes At check-in the receptionaist behind desk indicated breakfast was included. I topld her I thought not. I asked her to double check and she confirmed yes. So when I check out I was charged 44Euro for breakfast. I was upset that I was misled after I que
Friendly and helpful at front desk and esp mr at restaurant inside hotel!!!
The hotel is new and right beside teh train and bus stations. Only a 20 minute walk to the merging of the Rhine and Mosel rivers.
Very clean; nearby parking; just at the bus station
Very nice hotel, friendly staff, breakfast perfect. Hotel not easy to find just even with a gps, behind a huge bus station. I was just 20 m from the entrance and couldn't see it.
Modern design and cleanliness. Easy to find close to train station Staff not overly helpful or knowledgable of tourists' needs. Seedy feel of train station opposite. Long walk to old town.
We enjoyed the old town, but were a bit disappointed that the castle was under repairs We had specificaly asked for a non-smoking room, but were taken to smoking rooms. In the end, we opted for a downgrade of rooms and the staff did manage to find a non-smoking room in this category
The staff and servers were very friendly and helpful. Our bathroom needed some work. The shower handle fell off every time you tried to turn the water on. There was mildew on the tile in the shower and the drain did not work very well and didn't look very clean.
the phone was not working in the room and the tech would only fix it in the next day
central location extremley friendley & profesional efficient staff
The water for tea, coffee from the burco was not hot enough - sometines only warm
Welcoming, helpful and accomodating staff. Construction of a new hotel was taking place right next door to our hotel which resulted in disturbance. The overall experience was affected would however recommend if there's no construction.
Breakfast is ok, International hotel Creating a new building at the opposite
I really enjoyed my stay. When I got there, front staff welcomed me with smile and gave me a good scenery room where I could see river. And It was under construction out there, but I couldn't hear the noise in the room. Beautiful room, clean bathroom, convenient espresso machine and delicious breakfast. Everything was perfect. Like I said, Everything was perfect.
reception staff were helpful ran out of some breakfast items early; waitress at dinner hard to find when not attending to empty tables - only 3 people in restaurant; dirty glasses outside the door - no clean ones inside.
This is an excellent hotel, with multilingual courteous desk staff and a recent refit. The breakfast is outstanding (especially on Sunday), and the hotel staff cannot be friendlier or more helpful. My travelling companion had to eat lunch in the restaurant, and the order was wrong, not great quality, and the service argumentative and surly. Best avoided for food during the day.
The location is closed to the pier and the Deutsche Eck.
Good service when we needed to change room for a less noisy one We first got a room on 9th floor that had a high level humming noise, impossible to sleep in
Super location. Excellent Room. Quality restaurant None
The outstanding view and the room itself See statement above
the Diehl's hotel place near the river, it made me quite relzx no, air conditioner. its quite hot.
This is a great hotel. The rooms are extremely nice. What a pleasant surprise! The smell of cigarette smoke in the lobby. I think their separate smoking area does not work. Should be strictly no smoking all over the hotel.
The restaurant offered excellent meals at very reasonable prices and provided a good buffet breakfast. Staff were very helpful and friendly.
The lovely room, decorated nicely with a view of the Rhine River. The service at check in was extremely slow.
Very clean, comfortable room with a wonderful view. Lovely location. All staff excellent, friendly and helpful. Restaurant serves delicious meals. Good choice of breakfast, (although a little pricey)Changing facilities in the swimming pool. We would have liked a coffee maker in the room. Internet charges were a bit much and smoking permitted in the lobby.
Good service and food. Value for money.
Very big room and very nice (but little expensive) restaurant.
Very comfortable room with a river view.Nice breakfast. A slight disappointment was that the breakfast buffet differed depending on how busy the hotel was. i.e. no scrambled eggs/bacon available on 'quiet' mornings.Given that there is a charge for the breakfast this was a bit of a letdown.Travellers should also be aware of the fact that the hotel is opposite Koblenz and unless you eat in the hotel in the evening you have to move across.That said, once you work out possibilities , not too bad.
staff where helpful, breakfast was brilliant plenty of choice, beds where very comfortable meals in the evening where very expensive 25 euro for buffet not including drinks, bar menu was rubbish, not much choice and quiet expensive too. local food is definately worth it
Superb view from 10th floor! Excellent breakfast! The best all our holiday!
Very comfortable hotel. rooms very clean. Helpfull staff. Good location near Koblenz. Nice garden.
Staff should be fluent in English. The rooms should have air co.
The food was excellent and the room was the best i had ever had.
Great hotel, good restaraunt, amazing views.
It was clean and the view was lovely from our room That there is no swimming pool - everywhere there are signs around the hotel that say SPA or thermal spa - and the swimming pool is empty in a state of disrepair - however the countryside next to the hotel is very nice.
It was an affordable hotel with good service and a nice view. It was a considerable distance from Koblenz
Away from the center of the city nestled on top a hill. Nice view. We booked a Leisure Deluxe room. Rooms are listed as follows: On Wyndham Site: Business Room (30 sqm) Junior Suite (37 sqm) Standard Double (18 sqm) Standard Single (18 sqm) Suite (70 sqm) Suite Deluxe (85 sqm) Superior Double (22 sqm) Triple Room (52 sqm) Notice, the only place the word “Deluxe” exists is the "Suite Deluxe" which is 85 sqm! When we arrived, we were told we would be given an upgrade of a room as our room type was not available. We were given a Triple Room. How can we be upgraded if we booked the best room they had? After complaining about the room, we were told that they only had 2 different room types: standard and business. The business room was the same as a triple. After showing the staff their website, they confirmed that it is misleading but that there was nothing they could do. They had nothing else to offer. One staff member said, if they had a suite, they would give it to us. So I proceeded to go online to find that I could still book a Junior Suite. The room was supposed to have a “deep soaking tub”. We got a 80cm x80cm shower. I'm still scratching from a bedbug bite. Mattress was sagging (we got 2 twin beds and booked a king). The room and balcony needed paint. On the balcony the paint was actually flaking off. The shower faucet was old and deteriorated. The radiator hadn't been dusted off in months. The safe was so small that you couldn't even fit a netbook... no key anyway. The sink was installed lower than code. The pillows were several years old. The curtains would not close. And we were given no maid service the first day because we left the room around noon. 4 stars? Don't go there!
We enjoyed our stay because the staff was very friendly and accomodatimg. The hotel is very nice, the room was very clean, and the breakfast had a good variety. The breakfast was costly if you are not a big eater.
A True 4 star business hotel. Excellent value for the money the room was spotless, the hotel staff very helpful. The location was excellent for sightseeing of the Rhein/Mosel Region. $20 euro breakfast was not included in the price.
Good clean hotel within easy access to local attractions Room too hot even on low temp setting. Staff not aware of local facilities such as restaurants and international money exchange.
Excellent B&B. Good location at the city entrance, walking distance to the historical center. Good shower. Good price. Comfortable and clean room with TV, A/C, telephone, etc. Breakfast is expensive at 6,90. But there is a shopping center nearby, with a supermarket, it’s a good alternative to eat cheaper.
Convenience to the city centre.Staff were welcoming and efficient.The Hotel was bright and clean looking. More towels would have been appreciated.Pillows were insufficent,but were quickly added to on request.
Price and friendly staff
Brand new hotel. Everything works perfectly. Polite and efficient reception staff. Not so easy to find it, because of its location in a complicated roads junction. But once you get out of the traffic mess, it's at 15 minutes walk to city centre.
Very clean, nice hotel. The staff was friendly and helpful. Short walk (approximately 10 minutes) to shops, restaurants, and the train station.
Comfortable, not too expensive, clean and ordered room/common areas, amiability of the staff, the breakfast buffet was diversified and consequent Location of the hotel: Its location makes it difficult to find, even with a map.
Hotel was typical Germanic efficiency without the room being particularly remarkable. Receptionist was extremely helpful; car parking was convenient, and the distance to walk to the town centre took only 15 minutes. Whilst the hotel was more than adequate for an overnight stop, it would not appeal for a longer length of stay.
It was very clean. Lots of parking available (free). The design was modern but cute. I liked the check-in machine, so we could check-in after hours. Instead of a key, the door used an electronic PIN code, so we didn't have to worry about losing a key. Internet was available. I also liked that they provided an extra blanket, so we didn't get cold.
I am spoiled with nice hotels, and I was really impressed with B&B hotel - I did not expect that it is so nice, very clean, new furniture, new repair work. Staff is very friendly and helpful- I forgot a golden ring in the room after check out, few hours later they help me to find it! The hotel is not far from the center, around 10 min by walk, when you explore the city, it does not really matter. We did not hear any noise from the big road after the hotel. I would recommend the hotel as a good value for money, very clean and cosy hotel.
Friendly and accomodating staff, right next to the train station, adequate breakfast, and a good value if you're just looking for a cheap place to stay. I don't know what the complainers on this site were expecting for 40 Euro per night. Buckingham Palace? Hanging Gardens of Babylon? Quit your limey whining and buck up if you want a 4 star hotel. It's a little worn out, kind of like british dental work.
the staff were very friendly its quite old, needs updating.
The hotel is very well located for shopping, sight seeing, restaurants and the train station. I didn't like having no towels for two days and waiting over an hour for a member of staff to some up. I also don't like being sworn at when trying to pay a bill with a credit card.
Very central, but adequately sound-proofed. Walking distance to many sights. Friendly staff. Good restaurant/bar across the road. Furniture and fittings very run-down and/or in disrepair (though beds were comfortable enough), questionable cleanliness throughout the hotel.
The hotel is central & it is easy to reach the town centre & other points of interest. one of staff extremely rude & unhelpful
Very friendly and helpful staff who were happy to serve breakfast at 06.00 on our last day to enable us to catch a very early trainBreakfast was excellent and very filling. Stay was good value for money and enjoyable. Lack of shower curtain and shower head that could not be attatched to the wall.
Everything was okay compared with the price. The hotel was good but seemed to be a little bit worn down.
It was direct near the main station, the room and the bathroom was enormous and relatively clean. The breakfast and the dinner were quite good.
Location. It did not seem very clean. The sheets were dirty. The rooms need the renovations, specially the shower.
The staff are friendly and very helpful. Clean but oudated in style. The price is reasonable and it is centralise. The hotel is very out of style, the carpet need changing, no toileteriies. No remote control for T.V and the heater was not working properly.
Charming olde world style - staff very helpful and pleasant. Breakfast room charming and selection more than adequate. Use of Internet most helpful. Position in the city excellent for sight seeing, access to the Rhine Ferry and all points of interest.
The staff was very friendly and helpful, and the room location was excellent. No air conditioning
great location good breakfast too early check out time staff does not speak english fluently
Very convenient for old town. Lovely breakfast room, tastefully decorated in keeping with original style. Excellent breakfast.
The staff was extremely helpful in pointing out places to go and things to see. The rooms were very pleasant and comfortable.
Excellent location; fabulous breakfast
The staff were very welcoming and friendly, greeting you as you came and went from your room. For the price we paid for the room I have no complaints.
The hotel is conveniently located near the shopping areas and Deutsches Eck, Since we were interested in visiting Koblenz' Christmas Market, it was an excellent choice.. Bathroom was very small.
convenience to the old town and the Rhein Boats could do with a mini bar and /or tea's made/ coffee
Location to Rhine. Ideal for short stop over Severe step up to shower / toilet cubicle
very good hotel very good foodgood
Old fashioned spa-hotel, very atmospheric. Good spa and sauna facilities. Bathroom had a stale smell; needed airing.
Everything is excellent...I would recommend this hotel to everybody who likes thermal spa facilities.
upgrade me to a better room as the original room was not ready the spa should also be opening in the morning
Staff and Breakfast. This is an old resort slowly coming to an end. Terrible furniture, worst sheets. One room smelled, another extremely dark (had to upgrade it). Bathrooms were fine. Only for older people interested in hot spring.
Friendly staff, good food, good value for money Not bad as such, clearly refurbishment is underway - but my room had dated look
Excellent breakfasts, good location Parking was a problem, particularly for my disabled wife
We loved our stay at Häckers Kurhotel. The hotel is placed in Bad ems a really small town, and it felt like you were seperated from the rest of the world. Time stod still. The hotel itself was wonderful, the staff was really really serviceminded and the breakfast was excellent...So if you are looking for a hotel and surroundings to completely relax in- this is the place..
one of the best spa hotels I ever visited
The pool and the Sauna Landschaft - the beautiful setting of the hotel. We loved the Sauna Landschaft, but it was closed one day, and we find it strange that nakedness should be compullsory (seems a very strange German wish for strict rules) - anyway neither we nor several others stripped our swimsuits!. We came mainly for the Offenbach Festival Concert, but we thought it strange that the restaurant doesnt adapt to the times of the concerts: no way to have dinner at the hotel before or after concert. An improvement would also be to have easy access to Internet even without bringing a laptop. But we had a lovely time! Karl Johan Danell
We loved the Spa and Welness. Room was very nice and breakfast excellent. A place to relax. Nice view also from the room.
Pleasant, quiet location with an excellent on site restaurant. Friendly and helpful staff. Could be difficult to find without GPS
We had a lovely large airy corner room. The staff were helpful and patient with our poor German. Dinner was very good and it was the best breakfast buffet on our trip. Free internet access on their computer.
All staff that we met could speak good English and gave very good service Only that we found it noisy because of several large group events happening in hotel over the week
Modern comfortable hotel in quiet location
Upon arrival, well after the time rooms were meant to be ready, it wasn't, then there was a lack of communication between staff @ changeover which meant we sat waiting longer than necessary - this was the only negative!!
We were just passing through the area, so just stayed the one night. Clean and tidy but beds uncomfortable. Picturesque location with vineyards all around and the River Mosel just at the bottom of the hill. Not much English spoken, if any. Only took breakfast at the hotel, had our evening meal down near the river for half the price!
sorrounding the room size is far far too tight
Nice view from the room, very good restaurant quality and magnificent breakfast area. Long distance from the city center.
Good breakfast. We surprisingly had a nice apartment with a kitchenette. Not in the city, but you could easily reach Mainz by bus (although it's not so frequent).
Close to city activities and river. Noisy.
The large bedroom The noise from the street below
The hotel was very conveniently located, being a short walk from the historical district of Koblenz. The room was comfortable and I was able to catch up with the news in English on CNN on the TV in the room. I appreciated very much the fact that it was possible to use the Internet for free from a computer set up in the lobby. The bathroom looked a bit old, but was perfectly serviceable.
Excellent location close to the old town. Superb breakfast from cafe Wermenn just five minutes walk away rather than hotel. Stayed one night only as part of a driving trip along Mosel. Good underground car park. Internet not included in price.
Lady at the reception was very kind, very helpful, very cheerful.
Simple reservation via internet x
The hotel is in a good position with good facilities and an excellent buffet breakfast. We were surprised the hotel did not have a night porter.We had a problem the first night getting into the hotel.
The breakfast was excellent.
Staff very efficient, car parking/garage most useful, would stay there again
Owner very friendly. Breakfast was very good. There was nothing to do or any where to go in the evening. Trafic noise outside.
Spa area, Staff, dinner in the restaurant. We stay in an appartment. The bed is very unconfortable. Service in the restaurant is slow.
Superbly clean, family run hotel. We felt welcomed and appreciated. Room had balcony where we enjoyed watching boats on the Rhine below. Relaxing supper in hotel's restaurant--good, hearty food. Small thing, but the pillows were a bit stiff and thick for my liking.
It satisfied the basic needs. Aparment was plain Jane and dated yet clean. Hotel restaurant and rooms overlooked the Rhine while our apartment was several blocks away. Nice restaurant. Just that furniture while clean and in good condition was cheap. We thought we would have a river view as the web page indicated.
Truly charming hotel. The hotel is in a lovely village, right on the bank of the river Rhine. The rooms are well designed, new furniture, of course all very clean, very nice bedding, super bathroom etc etc. But what is really the winning point is their manager. The lady manager/owner has made our stay very special. It started with her waiting for us in front of the hotel when we were little lost, then giving us a lot of advice about the local events and thanks to her we witnessed a wonderful local festival and firework. The way she treats her guests is of course very professional but at the same time so warm that she makes the stay in this lovely lovely hotel even more special. We definitely recommend it.
Courtesy of the staff,information in the room.
comparing the price and the room, it is good. Breakfast is too simple, the elevator is too small.
Large, clean and quiet room No
The staff and comfort of the room Nothing
Near railway station,very friendly,clean,good breakfast. Near main road so a little noisy.Shower gel empty on arrival, not filled up on request.Carpet on top floor stairs is past its best.
The staff were friendly and helpful. The room was very well furnished; good ensuite shower. 23 channel TV included BBC Worldwide. Excellent hot & cold buffet breakfast nothing
really spacious rooms, fantastic breakfast!
Cozy and friendly hotel with its own garage. Thus you don't have to cruise narrow streets looking for a parking. Cost you 6.50 per night. Room is clean and big enough (for the money), everything looks like new. Buffet breakfast has very good selection. We spent only 1 night there but we really enjoed it.
The staff are very friendly and helpful. Rooms are comfortable, clean and spacious. The hotel is located very close to the train station, but is quite a walk (15-20 minutes) to old city.
Staff is kind and even i got arrived at night, he explained kindly what i asked. Also breakfast is really nice. its not very far from the train station and cruise station. expensive internet.