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The bed and bedding were ultra comfortable. The breakfast room was 1st rate, one of the best I've seen. The bathroom was very "hairy" and the room was a bit dusty. The shower head and water pressure were average to poor. We found the internet average to slow.
The staff was very helpful The only creamer they had was French vanilla. No plain liquid creamer for the coffee
Bed, location, staff...building... Tub was slow to drain..facility maintenance was addressing the issue..
Enjoyed our stay at the stone creek after a long day of travel. Shower was great. Bed was comfortable. Room was huge. Price was right. Would return.
The room itself was very nice for the price and the staff were friendly. However, this was the first hotel I've ever been in that doesn't have air conditioning-just central air. I need a fan at night and had to go down the street and buy one. That was my only issue.
It was all around a great stay. comfortable, kid friendly, great breakfast, friendly staff, and affordable! I found popcorn around the base of the beds and we didn't have popcorn so it would have been all five stars if it wasn't for that. Maybe a little more checking the room. I would stay there again though.
Room was cool in the beginning...cold!
attempt to turn up heat resulted in heat not shutting off - - had to call for maintenance when room reached 84. Was offered a fan and told "repair" meant we wouldn't have hot water for several hours
Size of room Carpet was dirty dried food left on carpet and overall carpet was not vacuumed
The kids love the waterslides. And the kiddie pool is really warm.
Clean, comfortable, plenty of room for 4 in two-queen room. Water slides in pool were great for kids. Excellent location for getting to airport. No complaints.
Just about everything. There were some slighty dirty spots on the carpet.
Comfortable bed and room
Very quiet. Nice facility. It is a bit far from the downtown area, but an easy drive.
Breakfast should be monitored and replenished or bussed.
The rooms and lobby were clean,but the hallways and stairs were dirty , stained and needed replacement immediately.
I had great service. The front desk was very helpful. The room was very cold and took a full day to warm up but the staff brought us lots of blankets or were willing to switch us.
The only good thing was the front desk staff. They were warm and friendly. Many people were complaining that the air conditioners were broken. Ours never worked the 4 nights we were there and we asked for them to fix it. They didn't repair it so they gave us a fan but even that was not efficient. The temperature outside was near 100 degrees every afternoon so the room was almost unbearable. The carpet throughout the halls was in horrible shape - torn, badly stained and worn. Our towels were old and frayed. The room was dark and dreary even with the window open. No elevator. The only good thing was the front desk staff. They were warm and friendly.
Very nice staff. Helpful staff! It needs cleaning, & updating desperately! The common hallways are horribly stained, the furniture is worn & stained, the blankets are worn & need replacing.
Overall good location, well maintained room, nice service. Stayed there for a night before heading to Glacier National Park. Was able to rest well, have a good breakfast in the morning and hit the road.
Friendly staff. Very good value for price.
Nothing. The room smelled heavily of urine. The mattresses are old and well used. The hallway carpet was heavily stained, mainly from what looked like water damage... 30 or so years ago. It has obviously not been replaced for a long, long time. Other hotels in the area are way better at an equal price. Don't stay at this place if you want to enjoy your stay in Missoula - a trip there deserves better because it's a great town.
The hotel was very convenient to what were looking for and the price was competitive The furniture. especially the beds needed to be replaced. They were excessively worn.
The bed was comfortable. Close to the airport. The shuttle didn't run at the time I needed it for the airport, so I had to take a cab. The cab cost me $17.00! I could have just driven my car to the airport and paid less for the parking. Lesson learned.
My hotel stay was for 8 days. On day 6 the cleaning staff removed items from my refrigerator. Her excuse was that she believed I was a checkout. My luggage, 6 days of dirty laundry in bags provided from the hotel were on the chair, and a book and candy were on the table that she moved to clean the table. The management provided me with an apology letter and explained that this long time staff member thought I was a checkout. They locked me out of my room so upon my return I was forced to go to the front counter to pick up their apology letter, 6 warm sprites and 4 apples. I could not use these items because I had a plane to catch the following morning( I was leaving in 6 hours). While the items taken were less than $10 the fact that any item was removed from my room was worrisome. Needless to say I didn't sleep well the last 2 nights at the hotel. In their closing statement Julie Lofftus the General Manager says "I do appreciate your choosing us and hope that we will see you again in the future." I wouldn't recommend this hotel to anyone because nothing was done. I didn't receive a phone call from this manager. Up until this incident I would have given this hotel the highest rating.
Love the rooms, soaps and beds
We enjoyed our short stay and would choose to stay here again if we were travelling this way.
Bed and room arrangement was very comfortable. Nice to have microwave and frig in the room Because I was in town to attend to a hospitalized family member, the 3 block walk to a local hospital was convenient. Eggs were overdone, bacon paper thin and everything including the hash browns were barely warm. Coffee on check in desk was OK but no trash bin for empty half and half cups.The beautiful location was spoiled by the untidy landscaping and litter of the grounds.
I liked the layout, and just how cozy it felt. No working fan for the bathroom.
Good price for a reasonable room in downtown Missoula.
Close to all the breweries Breakfast was so so
The hotel was clean and comfortable and the breakfast was great!
Overall a great place to stay. Great location to downtown (walkable), clean hotel, and even with the room entrance from outside it feels safe. No have stayed here many times and will likely return. My only complaint on this visit was the lack of water pressure in our shower. It was so bad I felt it took me 20 minutes just to get shampoo out of my hair while the rest of me froze from lack of water left for my body.
Apparently a totally adjustable bed. Would rather just a good comfortable mattress. But Good thought. Very clean nice breakfast worth the money
Location. Shuttle service to airport. No free in room internet!!!! Really???? For the Price that is outrageous. Breakfast not included. Really???? We could have and should have stayed across the street for much less money. The front desk didn't know its butt from a hole in the ground.. I used Hilton because of the name value and recognition. We certainly did not get the value. I won't be coming back and will do further research the next time I book at Hilton.
Rooms were nice and very clean. Beds not as comfortable as expected. Need larger pillows. Easy access to airport. Will stay again.
Very clean hotel. Comfortable beds. Excellent location with close proximity to the airport and interstate. There was a bit of loud hallway noise, especially children running and a dog barking. Perhaps to be expected on a Friday night, but it was after 10:00 pm, and we were getting up at 3:30 am for an early flight. Luckily by 12:00 all was quiet.
Large room, good location and very quiet evening. Excellent breakfast. Strong smell of cigarette smoke in room. When we arrived back home even our clean clothes smelled of smoke. Told the desk people and all they said is that they would look into it.
Checking out a day early. The casino next door attracted really sketchy characters who smoked outside the casino and very near the hotel. I did not feel safe outside after dark because of the vagrants near the hotel and because of what appeared to be drug deals going down in the shared parking lot of the casino-hotel. Even though the hotel is completely non-smoking, employees smoked on the back patio of the hotel and the smoke came inside the breakfast room and the lobby.
Very happy with the comfort & linens of the bed. Like that you are pet friendly & so did our dog. The kitchenette dividing the room was also great for our business meeting.
New, clean room, two beds. Kids loved the pool, Lenny (our black lab) loved the elevator. Great value for the miney
Artived at 1 am after long trip with kids. Entered room at least 85 degrees. Heater left on high. Slept with window open all nite. Cool by morning . Locked truck with Xmas presents in back of truck under locked canopy. Asked front desk if it'is safe if locked in front of location ? No problem . We had parked in front lights on alarm set dog in kennel in canopy. We lost 1 brand new snowboard(present for daughter). And set of skis for wife. Not good experience
Close to ski resort, Missoula downtown via freeway, pool, & good breakfast no
I brought my daughter to Missoula for a campus visit to the University of Montana. We found this inn to be very clean and comfortable and the staff friendly and helpful. Fresh-baked cookies were served at the front desk at 6:30 p.m. Comfy lounge area in the lobby. Books and games available. In-room microwave and refrigerator with a freezer that worked!
Stayed here twice with family. The hotel and rooms are clean. The room appeared little smaller. There is not much space around the beds, also the wash basin is inside the bathroom. Breakfast is descent. Overall good experience and would stay here again.
Staff was friendly and helpful. It was my fault that I booked a smoking room by accident. I'll not make that mistake again. The staff tried to make it as fresh as possible.
This hotel was clean, quiet, and conviently located.
I stayed here with my son when we were on the way back from a hiking/camping trip to Glacier National Park. I was very pleased with the cleanliness, comfort and convenience of this hotel. The staff was very friendly, courteous and helpful. Only negatives, and they are minor, was the pool was a bit cloudy or hazy and it was a bit on the pricey side (I paid about 125.00 total including taxes for a room with 2 queens). Missoula is ridiculous with Casinos...every gas station, burger joint and what not is 'and Casino!
The best beds and pillows ever. I stay in hotel/motels a lot and this one I will never forget - great place!
Excellent hot breakfast. Homemade cookies in evening were yummy. Hotel was very clean, rooms were spacious, and staff very friendly and helpful. We will definitely stay here again when we go to Missoula.
Fast Check in, clean, quiet rooms. Really good hot breakfast. There was nothing to not like.
Hamptons are great across our great nation.. You can depend on it. I so wish it had a jacuzzi room or the bath tubs were bigger. Thank you for making our stay a positive experience.
The warm cookies that greeted us every evening were fabulous! And the check-in and check-out was quick and easy. The fitness room had all the necessary equipment, including a big fan, water cooler and towels. The rooms were a tad small, but guess that's the tradeoff to get a mini frig and microwave in the room. The elevator was also too small for the at-capacity crowd (had to wait once, then gave up and took the stairs). It wasn't the fastest elevator either.
This was a trip of 14 different Motels and this was the best of all. A wonderful, clean, spacious room with a wonderful walk in shower. What more can I say. All staff were great and the breakfast was better than most. Nothing
Great Location and friendly staff!
This hotel is crazy overpriced. I really don't know what I got for my money. It's old and kind of gross and there's mold in the shower. All night there was a bizarre whirring noise. But it's a bed and it's near a tasty market with a yummy breakfast burrito.
The late night concierge was wonderful. Allowing many of us to hang in the lobby after hours so long as we didn't disturb the guests
Quiet. Quick check in. Nice staff. Excellent downtown location and adequate parking. There w nothing I didn't like.
Nice place, great location. I've stayed there many times.
Everything the staff was great! It was clean and comfortable with a free breakfast bar.. It was great!
The Cark Fork was right outside my window. The views and proximity of the mountains, campus and walking bridge helped make my stay even more inviting. The outdoor fire pits and sitting areas offered extra elements of relaxation. Plus, my bed was divine! Nothing.
The air conditioner worled Very uncomfortable bed, everything old and outdated, and smells like cigarettes everywhere from lobby and all hallways.. My room hadn't been smoked in but the smell comes thru venting. The Super 8 on N Reserve is much nicer and qorth the extra cost.
Nothing The staff at the front desk was extremely rude
AC worked Bathroom was dirty. Both buildings had a very unpleasant odor.
Woke up in morning to bug bites all on my neck and scalp. Overheard another customer complaining the night before about dirty towels put away as new in his room. The front desk said the new housekeeper must have forgot to wash them and put them away anyway. Even after complaining they said they checked the room (over 4 days later) and there were no "live" bugs. Not believing it!!! Gross. All I wanted was a clean bed to sleep in. Isn't that what motels are for?
Great people, great facilities and a breakfast unmatched at any other place we have been This old mansion just has a great feel and a beautiful gardens and Tom and Nancy are as comfortable as any hosts anywhere The only possible negative is that it is on a fairly busy street and a bit noisy. The beds, however are SOOOOOO comfortable, you will sleep quite well, we are sure