The NH Brussels Stéphanie hotel in Brussels is located in the city center, just around the corner from the internationally renowned shops on Avenue Louise. It is also very close to Place Louise, a hub providing bus, tram and metro connections to reach the heart of the historic city and the Midi railway station with its Eurostar and Thallys connections. The Royal Palace and Parc de Bruxelles are just a 15 minute stroll away. Place Poelart with its impressive Law Courts and stunning views over the city is a five minute walk away and also the point of departure for tours around the city. The NH Brussels Stéphanie hotel is located on a partially pedestrianized street where you will be able to discover attractive bars and restaurant terraces, boutiques and cafes; the hotel is set in a haven of peace right in the middle of bustling Brussels. NH Brussels Stéphanie has 67 rooms, with 55 spacious standard rooms with city view and 12 large and elegantly furnished superior rooms. The lobby provides a setting where guests can work or relax over a drink, or stop for a light lunch or dinner in the Lobby bar. The NH Brussels Stéphanie in Brussels can provide paid on-site parking (limited space) for small and normal sized cars and parking spaces at the entrance for larger vehicles. The reception staff will be glad to help you book a restaurant table, organize tickets for concerts, have flowers or chocolates delivered to your room or organize a surprise for someone special.
Amazing staff, great room, clean and modern. Overall great stay. They really helped take care of me, and I couldn't have asked for a better experience. Excellent. And breakfast was amazing too.
staff, facilities, internet The facilities were poorly up-kept, the internet was extremely slow and the shower did not work. The staff was incredibly rude and they refused to fix the shower or allow us to change rooms the first day. The first few times we brought up the problem, they insinuated that the shower definitely worked, and that we were too incompetent to operate it. The third time, they finally had someone come up to look at the shower, and of course it was broken. Apparently one staff member's confirmation that our shower was broken was not good enough though, and they had to get another staff member to check the shower [which was still obviously broken] again. This whole process took around an hour of the little time we had in Brussels before we were allowed a new room. Furthermore, even after they acknowledged the broken shower, they were not the least bit apologetic for wasting our time and not believing us in the first place. As a last insult, they tried to charge us for items in the minibar that we did not take. Overall, it would have been a nice stay if there weren't any issues that needed staff help, but if something arises and you need the help of the staff, good luck because you'll need it.
The rooms were very comfortable
We believe that €25 to park the minibus was completel;y unnecessary. We also think that €20 per breakfast was far too high. We went elsewhere for breakfast so you lost out in the end.
Friendliness of staff; size of room and facilities; breakfast; location - near Metro, shops, variety of restaurants, within 15 minutes walk of Brussels City Centre.
Not really anything we didn't like, just that we could have done with more than one teabag with the tea and coffee making facilities and, ideally, two armchairs. But in general the hotel provided everything we could have wanted.
Location is excellent, close to metro and just off shopping streets. Room was good size.
We got a smoking room by mistake, it was a bit strong smell of smoke in the room, even with open window.
The rooms were large enough and the elevator reached immediately your floor. The food was good and it was plenty.
We had two beds, and even if we tried to unite them, we couldn't sleep very well, because they were on wheels. Also, around the windows there was some mould, because of humidity. It was cold, but only because they didn't tell us at the reception that we could start the radiators.
Location of the hotel, very practical for my business time.
I should have appreciate to get free internet connexion in the room for that price.
location and price
no air conditioning
location , breakfast, good weekend prices
Room was well equipped
No air conditioning in room. Too hot and stuffy during the warm weather. Quite a lot of noise outside.
Very quiet and clean room, nice bathroom, friendly staff, close to tube and city centre
Comfortable and well-situated