Avis swore at me in front of my kidsCons: I have rented cars for 10 years and have never been treated in such a disrespectful and rude way as I did at the Brussels airport during our family's Christmas vacation. When picking up the car, I was pressured in multiple ways to get insurance. Neither the man at the desk nor the man at the parking garage seemed to respect my decision not to get insurance. They implied I was not smart to decline insurance. When I picked up the car, I noticed a large dent on the right side that was not documented. I drove it 100 yards to the office and the man was very suspicious of me. He made comments that I created the dent myself in those 100 yards. He was reluctant to document it on the form. He did not sign the document. The fact that he did not sign it, and the fact that there was an undocumented damage to the car, are important for the rest of the story. The car had a lingering cigarette smell in it during the entire trip. The car, a Peugot suv, performed very well during our trip. When I returned the car, we had a short amount of time before we had to make our flight. We were treated to a fifteen minute inspection of the vehicle, with no interest paid to the fact that we were on a timeline. I have never in 10 years of renting cars been subjected to a fifteen minute car inspection, whether or not I had a flight to catch. During the inspection, the Avis man (a different one from earlier -- named Ciorbea - a bald man shorter than the original employee) was extremely suspicious of the dent in the car. He questioned me, then I told him it was the other man, a taller man with more hair, who documented the dent. The two of them discussed it, and it was apparent the two employees had little respect for each other. The form was not signed by the original employee, nor was there a picture taken of it, when I checked out the car - this is what Ciorbea didn't like. The bald man finally accepted that the dent was not my fault; but what if the original employee was not working the day I brought the car back? I do not have any hope that Ciorbea would believe me. Ciorbea found a light scratch on the front left of the vehicle. He consternated over this for another five or ten minutes and questioned me on this. We pointed out that there is no way to prove that we caused the scratch, because we found undocumented damage on the car to begin with. This angered him and he dismissed our point. Then, he assigned two separate "small" charges which totaled over 300 euros. I questioned him: "how do you know it will cost 300 euros to fix this?" He got angry with me and told me he was just doing his job, and that there are "American smart asses upstairs at Avis" who make the rules. I declined to sign the contract because I disputed the damage assessment. I wondered to myself, if charging customers for damage repair is so important, how did I receive a vehicle with three major dents, unrepaired? Where does the damage money go? I was astonished as this man swore in front
10.0 ExcellentAug 11 2017
Great experiencePros: The car I reserved was not available however they offered a lower model with GPS. They gave a manual when I needed an automatic. Customer service was very prompt and responded to the multiple errors with an upgrade at a reduced price.Cons: Beware of the parking garage at Brussels airport rental garage. It's a horrible place to find and navigate.
3.2 MediocreAug 10 2017
Fraudulent and terrible companyPros: Car was clean and somewhat new. Original deal sounded good.Cons: I booked via Kayak, then got a confirmation email from Avis. I am from the US and was booking a luxury car (E class or similar) for Europe. I was quoted 563.29 (USD) at that time, which is why I booked it. The problems began when I arrived at the car counter in Brussels. 1) they requested that I have an American Express card only (never heard of that in my life) to put a large deposit down on the car. I don't have an American Express card and did not book with one. Not once on any email to me did they mention I needed that. 2) so, I was forced to not get the car I wanted for the trip of a lifetime in Europe. Instead of an E class Mercedes, I was told I would get a VW Toureag, then was given a VW Passat Wagon, NOT EVEN CLOSE to an E class Mercedes, for a new price of 967.44 Euros = 1160.93 USD. I'm sorry, what?? So I get a worse car and my price DOUBLES? Not to mention this experience took over an hour and had to be restarted 3 times, taking away from my vacation time. 3) When I dropped the car off, I end up being charged 1293.02, even MORE than the above figure. I realize I purchased insurance, which would be more. I also realize that I returned it with less than a full tank, and was charged over $105 Euros (how is that even legal for a half tank refill?), but my price increased by over $740 for a WORSE car. I would like this email to be sent to a supervisor so I can get a refund on what I can only call very shady and misleading business practices. I was unable to change things at the counter at the time because I was overseas.
9.2 ExcellentAug 5 2017
Car rental avisPros: I liked that they upgraded us into a higher class car. The dropoff was very easy.Cons: Changing of the car model
4.8 OkayJul 25 2017
Cons: I was ultimately charged more than three times what I was quoted through your site and I later learned that by using KAYAK my price was even higher .
3.6 MediocreJul 24 2017
fraudCons: We paid a very high premium at the airport for insurance. The clerk took advantage of the fact that we arrived in the evening with 3 children. The price came out 796 Euros for 9 days. The site had only a supplementary insurance option. Finally we only made basic insurance. Finally we came out with the highest price of all the companies. We have often rented vehicles in the past and this is the first and last time we will hire Avis. We are considering filing a claim due to fraud.
4.0 OkayJul 19 2017
Cons: Wanted a car I could get into and out of easily, got a Megane which was very difficult for this old guy.
9.2 ExcellentJul 13 2017
Central locationPros: We switched our drop off after the terror attempt at another train station. This location (because of the drop off time) made it a lot harder to get the the airport. And there was little in the way of security. We ended up taking a taxi instead of the train. Not Avis fault at all. Just a complication.Cons: See above
8.4 ExcellentJul 9 2017
Great ServicePros: The service reps at the rental counter were extremely helpful with my reservation even though I had made an error in my desired pick up time.Cons: The van was missing the rear window wiper which greatly reduced visibility during the few heavy rain driving times. Not a serious risk however.
8.0 ExcellentJun 29 2017
Pros: Clean. Easy to drive. All our luggage fit.Cons: Car turned off each time I came to a stop with my foot on the break. Restarted when I released the brake. Annoying! When I returned it, I told there is a button to turn this feature off which they did not inform me about.
Great servicePros: Fiat 500 great little carCons: All goodx
6.8 GoodMay 15 2018
Pros: Quick, efficient, pleasant staff.
9.2 ExcellentMay 15 2018
Very good service by Hertz.. Something wrong in the booking conditionsPros: Excellent serviceCons: I was charged for extra KMs despite the fact my booking was unlimited KMs
10.0 ExcellentApr 30 2018
Pros: Great car
10.0 ExcellentFeb 1 2018
Pros: Everything was good.
10.0 ExcellentDec 24 2017
Pros: Kindly personal , the person who gave me the car was very nice also they give an upgrade very nice car for no charge
10.0 ExcellentNov 28 2017
Brussels fine. Amsterdam terrible.Pros: Pickup in Brussels was easy. Car was a pleasure to drive, comfortable.
10.0 ExcellentNov 18 2017
Pros: Car was great, clean and fun to drive.Cons: Brussels airport office should have instructed me on how reverse worked. Almost hit a Maserati before I figured it out. Whew.
5.2 OkaySep 26 2017
too expensive.Cons: when i returned the car back to brussel you charged me 94 euro for the fuel. i didnt exept that and went to shell's station to fill the tank that cost me 25 euro!!! come on... not fair business
6.0 GoodSep 12 2017
Good service, helpful.Pros: Nice car, with the features I requested. Available for pickup right away. Gave me info I needed for the drop off.
Pros: The service provided by Neusa (employee from Sixt in Brussels Midi) was really efficient, she provided every piece of information related to the rent of the car. So I felt that was really good service and everything was according to our expectations.Cons: Nothing
10.0 ExcellentFeb 19 2020
Cons: Great customer service!!!
9.6 ExcellentNov 1 2019
Pros: AllCons: All very Ok
9.2 ExcellentSep 22 2019
Pros: Super easy drop-off and serviceCons: Lower blockage on my credit card. Almost used the entire limit. They couldn’t tell me when it would be lifted.
4.8 OkayAug 26 2019
Cons: I was charged 14 Euros for fuel when I in fact topped off the fuel at a nearby gas station (4 km away) just prior to returning the vehicle.
9.2 ExcellentJul 4 2019
Pros: Great carCons: Didn’t know store was closing early on return day.
10.0 ExcellentJul 1 2019
Pros: Staff at the counter was super friendly as well as at drop off.
10.0 ExcellentJun 30 2019
Pros: Great car and staff assistance!Cons: Parking garage location is not ideal, but I understand that Brussels parking is difficult. Overall, hugely positive experience! Thanks.
10.0 ExcellentJun 19 2019
Pros: The staff at sixt was very helpful and friendly
Cons: Basically a scam rental. Apparently you rent the car but you are now allow the drive it. They charge crazy for even some marks on the tire normally caused by driving on roads and claim it as a “damage”.
4.0 OkayJan 1 2018
Ups and DownsPros: The car was nice, everything was very convenient. It was an easy pick up.Cons: After picking the car up, I looked at my order for what I had to pay, and I noticed that there were lots of fees that came in after the fact almost doubling the price shown on the website.
8.8 ExcellentJun 12 2017
Budget car rental in Brussels Gare MidiPros: I was given an upgrade, so was very happy.Cons: Finding the office during pick up and the garage for drop off were both confusing, but that's typical in many European cities.
Cons: I ordered a 7 seats car, but a 5 seats car was supllied. i ended up renting two cars because we are a couple with 4 kids.
7.6 GoodMay 17 2017
The location does not have the right sign.Cons: We rented it through Dollar. We were looking for a Dollar counter. Then, we saw Hertz and then asked them where is Dollar. They told us they also did Dollar. Just a bit confusing.
2.0 MediocreOct 29 2016
Cons: We couldn't find the company and the staff couldn't say their localisation. They didn't know where they were and how to reach their office to pick up the car! They just said that they where located at the Brussels Airport
Renting a car in Brussels allows you to explore the city's different districts freely and comfortably while avoiding the crowds in public transport. The Belgian capital is easy to navigate, and the roads are well paved and safe to drive on. A rental car is the perfect option for travelers looking to discover other destinations outside the city, such as the picturesque Gaasbeek Castle 9 miles outside of Brussels. Other popular day trips include Antwerp, less than an hour's drive from Brussels, and Bruges, about an hour and a half away.
All the big car rental agencies, including Avis, Enterprise, and Hertz, can be found in the Arrivals Hall of Brussels Airport (BRU). The airport is located around 7 miles from the city, and the rental rate tends to be the same regardless of whether you book your vehicle in advance or upon arrival. When returning your car to the airport, the car rental entrance is situated on the left side of the airport's access road, as if you're heading to the Front Park 1.
Traffic rules in Brussels are very strict. All vehicles coming from the right have priority, and passing another car is forbidden in several locations, including traffic ramps, intersections where the right-hand priority is implemented, or during bad weather. If you're visiting in the winter, be extra cautious as the weather can get quite rough, and rain and snow are constant.
Traffic jams are quite common in Brussels, so make sure you avoid the usual rush hours so you don't add extra time to your travels. Morning rush hour is typically between 7:30 a.m. and 9 a.m., while evening rush hour is normally between 4 p.m. and 6 p.m. Traffic congestion also peaks in September, when everyone is back from vacation and starting school, sp visiting in the summer months will contribute to a smoother driving experience.
25% of our users found rental cars in Brussels for $26 or less
Book your rental car in Brussels at least 2 weeks before your trip in order to get a below-average price
Off-airport rental car locations in Brussels are around 1% cheaper than airport locations on average
Standard rental cars in Brussels are around 41% cheaper than other car types, on average
FAQs about renting a car in Brussels
Some car rental companies in Brussels which have updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected include Hertz, Sixt and Dollar
On average a rental car in Brussels costs $37 per day.
In the past 72 hours, the cheapest rental cars were found at Hertz ($25/day), Avis ($30/day) and Sixt ($31/day). In the last 72 hours the cheapest rental car price was found at Sixt Arrival Hall 1930 (7 miles from city center).
Yes, automatic cars are available in most car renting companies in Brussels. As cars with manual transmission are more common in many countries, you might have to pay an additional charge for renting an automatic car.
The average gas price in Brussels is $6.50 per gallon over the past 30 days. Filling up a gas tank costs between $78 and $104, depending on the car size.
Compact (Ford Focus or similar) is the most frequently booked rental car type in Brussels.
A Compact car rental in Brussels costs $39 per day, on average.
A Economy car rental in Brussels costs $32 per day, on average.
A Intermediate car rental in Brussels costs $49 per day, on average.
In Brussels, cars are most frequently rented at Hertz Excelsiorlaan 20 (5 miles from city center).
On average a rental car in Brussels costs $259 per week ($37 per day).
On average a rental car in Brussels costs $1,108 per month ($37 per day).
If you're just planning on driving around the city, a small automatic car that is easy to park is the best option. But if you're planning on a road trip to other Belgian cities or even neighboring countries, consider a sedan — particularly if you're traveling with the entire family, as it offers more space and comfort for everyone.
The speed limit in the city is typically 50 kilometers per hour (31 miles per hour), but it may be as low as 12 mph in certain residential areas. The speed limit on open roads is 90 km/h (56 mph) and on highways, it is set at 120 km/h (75 mph). If, for some reason, the speed limit lowers in specific places, traffic signs will always be posted.
The average gas prices in Brussels are approximately €5.46 (around $6.18) per gallon. You can find lower prices of around €4.92 ($5.57) per gallon, and the higher prices are usually €6.06 ($6.86) per gallon. Don't forget that, across most of Europe, gas is priced by the liter and not the gallon. Most gas stations are open from 8 a.m. to 8 p.m.
In the city center, street parking is paid from Monday to Saturday, between 9 a.m. and 6 p.m. You can leave your car for an unlimited amount of time (except in busy shopping areas), and meter pricing ranges between €1 ($1.13) and €2.50 ($2.83) per hour. For long-term stays, it's best to leave it at one of the many parking lots, which cost a maximum of €28 ($32) a day. To avoid parking in the city center altogether, drop your vehicle at one of the free Park and Ride facilities on the outskirts of Brussels.
Finding the right price, understanding the add-ons and staying up to date with policy changes can be a challenge. That’s why KAYAK has produced the ultimate guide to renting a car to help you cut though the jargon and make the right choice for your rental car. Find tips and insights for how to book your rental, what car rental insurance you’ll need, how to deal with a car rental agency and what extra fees to expect (and avoid!).