Pros: Was not happy at all to see insurance would cost me 120% extra on rental charge. I would have ordered it as I did my reservation through Kayak but option wasn't available and taking insurance on the spot was more expensive
Feb 28 2017
A strange experience
Cons: They tried to give me a higher level car by essaying to upsale what I booked via kayak, so the price rose to 450€ from 80€ conveyed with kayak. I didn't like the way through the seller tried to upsale me something that I didn't book. Furthermore they didn't know I had already an insurance with allianz made via Kayak, I suppose you should fine tune your partnership with AVIS. My global feedback concerning the customer care is really bad, even if auto was ok.
Apr 13 2017
Cons: The rental was great until I went to return the vehicle. It started with the Return Agent who took close to 15 minutes to check it out. Then he noted a black scuff mark on the back passenger door. He took another 10 minutes determining that Avis wanted to charge me 725 euros. There was no paint removal -- just a scuff. When I become outraged - his reply was - that is what it is and what the computer states. I even tried to take a picture of the "damage" and it would not even show up on the picture. I asked to speak to a manager & was told I needed to go all the way into the airport terminal. I went into the Kiosk & spoke to someone there who came out with another Check-in agent & both agreed there would not be a charge - there was no paint damage. The Kiosk Agent brought me in to the Kiosk & ended my rental agreement with only the rental charges ($101 for 3 days). He stated that the Check-In Agent was new. To me, that is no excuse - you just cannot read a hand-held computer - you need to use your brain & have customer service skills - both of which this agent lacked, I was so very upset with the whole experience. To me - it felt like a scam. I was asked what type of insurance I had - sort of seemed like they wanted to scam the insurance company.
Apr 23 2017
Pros: Dropoff was easy and simple. Got an an immediate recipt in my email and everything was fine.
Cons: Pickup was terrible. We arrived at 20:30 to Brussels and there was no one in the office at the terminal only in the parking lot. Some of the other agancies were still open. There was a very slow person in the parking lot office and although there were only 2 cars in front of us in the queue we waited 75 minutes (with 2 children and a baby outside the office). Other than that everything was fine.
Jan 10 2017
Pros: The car was a new luxury car, a Mercedes Class E, which was very nice but not very helpful as it did not quite accommodate all our luggage. Since we needed an automatic, and the choice was very limited, we made it work. Otherwise the car was great.
Cons: I would suggest to buy insurance through the rental company directly, considering that if you had an accident, you would then not need to pay damages upfront, if you buy full coverage. When traveling in Europe, it makes sense to buy full coverage, even if it is more expensive, especially when you consider add ins like windshield or tire protection.